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Fly The Friendly Skies In Control

I am not sure how much etiquette 7 year olds are supposed to have but this one did not have any. I was on a flight from Chicago to Phoenix. I got on the plane early and took my seat by the window. Another woman sat in the aisle seat and we were all fine and dandy. The plane was almost full and this family walks on: A mother, father, 2 boys and their aunt and uncle. Unfortunately, there was a free seat between me and the other woman and the mother of these boys directs the 7 year old to sit between us. As she continues to walk towards the back of the plane she tells us good luck…. The boy sits down and he looked pretty shy and quiet so I was not sure what she was worried about.

The plane takes off and the boy is still silent until the woman in the aisle seat, lets call her Carol, decides to talk to him. She asks him his age, name, what he is doing etc, trying to make the kid feel comfortable. Well, he certainly did get comfortable. He quickly turned into a nightmare. I was attempting to read a book and he kept asking what I was doing. Then he would take my book and close it and put it on his lap. He kept asking me if I would switch seats with him and I told him no. He then was leaning over me so he could look out the window. I closed the window shutter so he would stop but then he would lean over and open up the shutter.

I was losing my patience at this point. He kept screaming across the aisle to his aunt asking her if he could sit by her. She told him no, that all the seats were filled. Then he was trying to get the man that was sitting next to her to trade seats. She tried to explain to him that he couldn’t do that. That people pick these seats because they are better etc. He then started farting, yes farting, and he would tell me if smelled like star fish, yes, star fish. Carol tried distracting him by showing him pictures of her pets on her laptop but that did nothing. I attempted reading the magazine in the seat back pocket but he kept taking that from me too and sitting on it or something along those lines. He then bit me, yes, he bit me, I don’t remember why but he just did it. I think I bit the kid back, I couldn’t take it anymore.

He was sitting up in his seat hollering back at his mom. He went back there for a bit and she gave him one of those Leapster games that kids play these days. He was playing that with the sound on! OMG, while doing this he was kicking the seat in front of him and this disgruntle man kept telling him to stop. He then got bored with the game and said he was going to sleep. Of course he leaned on me. I was happy though, he got quiet…..for 3 minutes. Then he woke back up and started his antics again. Carol kept telling him what a good boy he was and how well he was doing on the flight. I wanted to punch her for rewarding his awful behavior. If you have a child like this do not let him sit by himself on an airplane for everyone’s sanity. 0210-11

You should have contacted the stewardess at the very first touch of your book you were reading.  And I don’t undertand how a 7-year old has the ability to remove a book from adult hands.  You are bigger than he is.  Hold on firmly and just as firmly tell him to keep his hands to himself and then buzz for the stewardess.    As for leaning over you to reopen the window shutter, that’s when you block his action with your forearm and say,  “No, you may not.”

You let a 7-year-old walk all over you because you lacked the knowledge or where with all to control of your own space and the child’s behavior escalated because you did not call for a stewardess to address the issue of a rude child who only got more rude as the plane trip continued.

Banking On Foot

Very recently I needed to conduct bank business over lunch hour. Our fairly small town has two banks and both close the lobby for ‘noon hour’ (as does most businesses) but they have drive through that’s manned. Also their ATM’s are on the same wall near the window. So even if you just want to play with plastic you have to go there to do it. I am not the only walk up, there are quite a few that don’t even use a motorcycle or bicycle but merely walk up to the teller window.

This day it was going to break 100 degrees, I walk up and there are two pickups in line. That’s fine, I go stand behind pickup #2 in the sun, and at least the exhaust is blowing that way. #1  has just started transaction. Another pickup shows up, pulls in, and the guy rolls down window to tell me to move. I politely tell him I’m in line. He honks for me to move. #4 pulls up behind him. I don’t move, I am in place behind #2 where I would be IF I was sitting in a vehicle. #1 finishes, #2 rolls up, and I walk up in place. #3 is sitting back there and honking. #2 takes a while. #5 vehicle joins line. #2 leaves and I step up, and I thought #3 was going to run me over.

I was supposed to move my body parts as he was in a HURRY and I wasn’t in a car. Mind you on any weekday a walk up is a common thing. So many in line isn’t but, walk ups are. At least I am in the shade, and the gal is managing despite Mr. Horn  & Profanity back there to do my transaction. Then I step off and #3 almost runs me over to get up there. I went around corner as she told him he was being refused service.  Both banks have a posted policy that they can refuse you teller drive through service and require you to come into the lobby during lobby hours.

My question is, am I that in the wrong? I probably do walk up at either bank two or three times a week; and I am far from the only one.  I took my place in line, didn’t try to cut, and dealt with exhaust (wind was going other way thankfully) and standing in the sun until everyone advanced far enough. Each bank has just one teller window for drive through so there’s no other option during noon hour. One bank has ATM before the window, one after, and this was the before  bank so even if I had wanted to do ATM I would have had to wait until I got up to the ATM (they left no space at all next to it to stand) if I’d wanted to use that instead. Like I said, am I that wrong? 0807-15

I’m not sure why you need me to validate you when the bank teller served you and then refused to service the rude driver behind you.  The bank has told you via actions that it does not consider you to have done anything wrong.  I will note, however, that every bank in my locale does not allow walk ups, bicycles or horse driven vehicles to use the drive-through banking windows.

Worst Customers Ever And Their Unrestrained Rugrats From Hell

Years ago, I worked in a cellphone store that was located in a large mall in Vancouver, Canada.  This is a story about the worst customers I’ve ever encountered.

Now our store had very specific instructions as to how everything was supposed to be displayed. Each demo phone had an assigned place on the wall and each demo phone had specific accessories that had to be hung below it. This wasn’t complicated but it was something that we had to do properly and it took a lot of work to make sure that everything was always up to date properly.

One day, a woman came in with three kids between the ages of three and five and a baby in a stroller. She needed help because her phone had stopped working. As I tried to explain that her phone wasn’t working because it had been dropped in water (there were drops of water in the screen and the battery was wet), the kids took turns pulling/pushing each other around on a mini skateboard. I looked up just in time to see one being pushed past our accessory wall with her arm outstretched. They were taking turns to see who could knock the most items from the shelf. I kid you not.  By the time they left, literally every item was on the floor and a lot had been pulled from their packaging. Only two of us were working and it took both of us three hours to have everything sorted and put back.

A few days later, I’d found out that a family friend had died. We were short staffed and I needed to stay so I was in the back room getting myself under control while my coworker managed customers. I heard the sound of kids having a great time and thought nothing of it until I heard a crash followed immediately by howling.

That family had returned. One of their kids had somehow managed to climb up the side of our alarm sensor and literally snap it off its base. Thankfully, they landed on top of the base and not the other way around. We had concrete floors and those sensors were two inch thick plexiglass so they were heavy!

Were the parents concerned? Nope. They kept arguing that they needed a free replacement phone. Meanwhile, the kids had started climbing on top of the boxed satellite TV units we carried. At this point, other customers were angrily demanding that these parents start watching their kids.

But where had they gone? The three and five year olds had gone to Starbucks to get free drinks and the four year old? A customer returned to the store to tell the parents that he had just followed their son to the sky train platform and that they needed to come and get him NOW.

The mom returned a few days later with a family friend to demand a free phone again. They left pretty quickly when I pointed out that our cost to repair the sensor was over five thousand dollars.

I’ve attached pictures of the sensormatic for you to see. They’re solid plexiglass with parts inside and to this day I cannot imagine how a child managed to climb one. 1125-16

Oops, I accidentally deleted those pictures because I couldn’t figure out what it was and made no connection to this email submission.

Furniture Store Folly

After many miserable years as a corporate sales executive, I’ve begun to follow my dreams as . . . a furniture salesperson. That’s right, working in a furniture store has always been my quirky dream and I’m loving it!

We had a bit of an eyebrow raising moment yesterday.

Mom, Dad, and Grandpa came into the store with two kids who looked to be between two and four years. The kids LOVED our big store and they tore all over the place like a couple of little hurricanes while Mom, Dad, and Grandpa pursued our wares. Now while we try to make our store safe and attractive for everyone, this is a high end furniture store. Our pieces are not cheap. Most of our customers know and respect this and the average person is just fine. This family though? My coworker and I watched with increasing concern as the kids went from spinning with their arms wide open to cartwheeling attempts and wrestling matches to hide and seek.

I got pulled away for a few minutes to help with something and suddenly heard a loud crash.

The younger of the kids had somehow managed to get behind a display. Then he got behind an end table in the display and knocked over a vase. It was broken. He was amused and perfectly fine.

My coworker was helping the family and at this point he stopped everything, explained to the family that they were going to have to pay for the vase (good thing it wasn’t one of the hand blown ones that cost a few hundred!) and that these people would have to either watch their kids or shop elsewhere. He was polite and firm.

Mom was annoyed. Dad was embarrassed and immediately reached for his Visa with an apology. And Grandpa? Grandpa began to argue that IKEA never makes them pay when the kids break things. He also started to insist that a lot of his friends buy from us and that they wouldn’t any more.

The worst part? Our store is two levels and we have a massive staircase. While Dad and Grandpa were trying to sort out the case of the broken vase, mom was on her phone and completely oblivious to her daughter and the fact that she was playing and jumping right next to the stairs. We all let out a massive sigh of relief when that family left with the threat (promise) of never returning.

Please parents, watch your kids. You don’t want to have to pay for things that get broken and you certainly don’t want your kids to be hurt.   1125-16

Compensating People For Their Time and Talents Works Both Ways

I have a wedding and interior design business and people are constantly asking me (or demanding, in some cases) free advice. I can’t count how many times I hear, “We just bought a house. I can’t wait to have you over to hear all of your ideas and suggestions.” Or “I just got engaged, I want to get together to pick your brain about ideas for the wedding”.

After years of being taken advantage if I finally grew a spine. My standard response to these requests now are: “I actually offer consultations as part of my packages. It offers you a more economical option if you can’t afford to hire a full time designer or planner.” This clearly sets the boundary that I’m a professional and expect to be paid for my ideas and expertise.

With this background information in mind, I emailed a colleague recently. We are in the design field but do very different types of work. This was via Facebook btw, not a face to face. Another side note is we wouldn’t be competitors so I don’t think that was the issue). Here is how the conversation went:

Me: Hey! I hear you are doing ____now. I’ve been thinking about getting into that as well. Any advice on what to research/where to get started?

Colleague: yes I am! I’ve actually thought about doing a class for this. Tell you what, if you and your husband take us out to dinner you can pick my brain!

Me: Oh great, thank you! You know, we are about to finish our renovation and would love to have you over. Or if you would prefer a restaurant that’s fine too!

Colleague: That sounds great! Can I request a specific wine? (She then rattles off Chateau blah blah blah – I don’t drink so I have no idea what she is talking about.)

Me: Sure… Do you guys like steak?

Colleague: Hubby does but I’m really picky about it unless it comes from a meat market. Will it come from a grade A meat market?

Me: Ummm..sure.

It seemed a bit odd to me. I don’t know if unprofessional is the word but …rude would probably be the word I would use. Would love your feedback to know if I’m being too sensitive.   1004-16

I’m confused by your comments.   You first declare that your time and expertise is valuable and that you should be financially compensated for your ideas and talents.   But then you initiate a conversation with a colleague seeking to pick her brain for information, i.e.you are doing the very thing you despise others doing to you.   Colleague has clearly laid down her boundaries as well, meaning that if you want to pick her brain for ideas about how to get started in her field, the cost to do that will be a quality steak dinner with a nice wine.   If you don’t want to “pay” that price for her time, ideas and expertise, then find a way to gracefully bow out of this dinner.