This story is from when I was a teenager (further back than I care to admit). I worked a lot of retail and fast food type jobs in high school and college, as teenagers do. I saw a lot of rude people, but I think this was by far the worst customer I ever had to wait on.
I worked the customer service/picture developing center of a drugstore chain, now defunct. As I said, this was a long time ago, so the picture center had no computer system, it was the old fashioned, put your film (remember that?) in an envelope thingy, tear off the stub with your envelope’s number and drop it in the bin operation. And then we logged all the envelopes by hand with the customer’s name and number and sent them off to a lab.
One day a lady comes in to pick up her pictures. She didn’t have the envelope stubs so I asked for her name. Her pictures were not there. She started yelling, getting nastier and nastier and calling me stupid and incompetent. I vainly went through every page of our log and her name was nowhere to be found. I went through every envelope of pictures in the drawer waiting for pickup and couldn’t find hers. I apologized profusely and told her I just had no record of her pictures, did she have the envelope stubs. By this time she is screaming profanity loud enough to be heard all over the store. I explained that without the envelope number, there was nothing I could do-there was no record of the pictures, and I couldn’t even put a trace on them with the lab unless I had those numbers. Finally, she admits she has the stubs at home and I tell her if she calls me with the numbers, I will put a trace on them and see what I can do. She screams more profanity and stomps out of the store, slamming our glass door into the adjoining brick wall hard enough to shake it in its hinges. I don’t know how she didn’t break the glass.
So an hour or so later, she calls and actually gives me the numbers. And when I looked for those numbers in the log I instantly discovered what happened. Someone else in her household with a different last name had dropped off the pictures and it was under THEIR name, not the name she gave me! That’s why I couldn’t find them! So I called her back and explained, as nicely as I could, what happened and that her pictures were there and she could pick them up anytime. She hung up very quickly. The kicker to this story? She sent someone else to pick up the pictures. She didn’t even have the guts to come back and face me and apologize. 0421-10