I adore your website, I’ve also learned quite a lot from it, and now i have my own story to share.
I work for a large clothing store chain as a customer service associate. My job includes cashier, cleaning, sizing, unloading trucks and placing merchandise on the sales floor. Every evening, the associate who closes in each department is required to size, and straighten every rack in their area.
Now, I have put up with my share of etiquette breaches on this job, putting up with everything from having clothes on hangers ripped out of my hands so that the hangers break and cut me, to being whistled at like a dog when I don’t reach the counter fast enough to help a customer.
The worst thing happened a few nights ago. I was the only employee in my department, which encompasses half the store. It has 7 “sub sections” so its quite a job. It was nearing closing and I was in the process of sizing and cleaning my racks, when a female customer tapped me on the shoulder.
“Excuse me,” she said, “but since you look like you don’t have anything to do, I mean, you’re just standing here fiddling with this rack, I took the liberty of seeing to it you’re kept busy for a while. I took the clothes off the hangers.”
When I looked behind me, to my horror I saw that she was not kidding, she really had gone through my once near spotless department and pulled most of the clothes off the hangers.
I don’t understand what possessed her to do that. I’ve noticed that people seem to think that retail workers are less than human, and treat us with a certain amount of disdain. I make an effort to treat employees at businesses as politely as I can. I just wish more people would do the same. 1102-10
One of my daughters worked for several years in clothing retail and ooh, the tales she brought home of devious, ugly customers. It’s times such as this I wish I were a manager because my response would be, “Ma’am, please turn around, exit the store and do not grace our premises with your presence in the future. Have a nice evening,” said very calmly yet purposely. The customer created a safety hazard for staff and other customers and there is no requirement that she be welcome to shop further in the store.