My husband and I went to Walt Disney World one summer. We were at EPCOT were they host the World Showcase. Over 11 different countries are showcased and the WD company hires individuals from foreign lands to work at each area. From what I’ve personally seen, these visiting employees are very friendly, speak English and other languages fluently, want to share their experience from their respective countries, and are just a joy to be around.
My story is set at the Morocco attraction. We walked around the restaurant and bazaar settings, enjoying the sights. Then we heard a woman raise her voice and screech out, “HEY YOU! YOU THERE! SPEAK ENGLISH? I WANT TO BUY THIS PLATE. HOW MUCH?” The lady turned out to be a tall redhead who wore a Texas shirt and a thick Southern accent. Turns out she was speaking to an employee at the shop. The employee was dressed in ethnic garb. However, he spoke in perfect English (no accent) and clearly and politely told her that he could help her and would look up the price for her. She then continues and says, “NO! I NOT PAY FULL PRICE! I GIVE YOU FIVE DOLLARS!”
He calmly replies, “I’m sorry ma’am. The price is $20 and is set by the Disney company. I cannot lower a price without my manager’s knowledge.” She insists, though, that he must haggle with her since, “THAT’S THE WAY THINGS ARE DONE IN YOUR COUNTRY!” All this time the woman continues to shout at the poor employee, convinced that he doesn’t know English or can’t hear her. She also snaps her fingers at him (to get his attention) as he is trying to locate the price for her or locate the manager. The manager finally shows up and pretty much repeats what the employee has told her. She, however, goes on a mini tirade that this employee is “not smart” and “trying to charge high prices so he can pocket the rest.” Finally, the manager escorts the lady out, much to the relief of us guests.
Despite it all, the employee never lost his cool and continued to help others. A gentlemen thanked the employee for his great customer service and asked him if he sometimes gets treated like that while working at EPCOT. The employee smiled and replied,” No, it’s usually happens when I work back home”. 0124-11
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