Grazing On The Inventory Is Stealing

by admin on August 17, 2011

“nom-nom-nom…great M&M’s!”

The key location of this story involves the M&M Store, which has locations in various cities around the world. This store sells M&M merchandise as well as M&M candy, which can be purchased by the pound using the ‘bulk’ purchase format (i.e. you’re in control of how much you take out from the dispensers). What you’ve bagged up is what’s taken to the cashier who then charges you by weight. The price per pound when I was there was $12.99 USD.

I was in line for the cashier at the M&M Store in New York when a group of people, which consisted of a woman and four boys, cut in front of me in the line. They only had one large bag of bulk M&M’s so I just let it slide.

As we were waiting in line, all of the people in the group started digging into the bag and eating large handfuls from it. Compared to my bag, which ended up being slightly over a pound, their bag was about 2.5 pounds. By the time they reached the cashier, they had gone through almost half of the bag.

Once the women got the cashier, the remainder of the bag was weighed and the price was calculated. At this point, the woman decides that the bag of candy was too expensive and walked away from the cashier.

At the time, I didn’t talk to them or tell them that they were basically stealing from the store, but in hindsight, maybe I should have chimed in with a not-so-friendly reminder about how bulk purchases work. 0817-11

I have mental images of a bunch of piggy people stuffing their faces with M&Ms while murmuring, “Mmmmm….crunch, crunch…..mmmmm.”   It’s times like this that letting someone butt in front of you in line may yield all kinds of Ehell entertainment value.

The family was shoplifting.  In that kind of circumstance, recording the action with a cell phone video camera would be appropriate.   If I had caught the thieving consumption of M&M’s on film, I might interrupt the sales transaction with, “Excuse me but you may not be aware that this customer has been stealing from you by eating a considerably amount of your inventory.  I caught it on video.”    It’s then left up to the cashier or manager to deal with the customer in the manner they deem appropriate.

I’d also be pretty tempted to speak directly to the mother, “I see you and your sons are eating much of what you intended to purchase.  It would appear that there is now a dilemma since the cashier cannot weight what is now in your bellies. ”   Notice that I did not directly accuse her of thieving…yet.    I’m giving her the opportunity to realize she’s been caught and to make it right without a whole lot of drama.     I’d wait for the reaction….such as, “Yes, we did make a mistake and I’ll rectify that with the cashier”, in which case no further discussion is necessary.  But if I’m told to F-off and mind my own business, in which case, I’d say, “I so sorry to hear that.   I and other customers will have to pay, via increased prices to cover inventory loss, for your theft and I don’t like subsidizing thieves.”  Then I’d talk with the manager as to what I witnessed.  Thieves deserve no mercy nor should they expect to be treated with cordiality.

{ 72 comments… read them below or add one }

lkb August 17, 2011 at 7:29 am

“But if I’m told to F-off and mind my own business, in which case, I’d say, “I so sorry to hear that. I and other customers will have to pay, via increased prices to cover inventory loss, for your theft and I don’t like subsidizing thieves.” Then I’d talk with the manager as to what I witnessed. ”

While I agree with you that what this group did is theft, pure and simple(It grinds me when I see people “tasting” grapes in the grocery store and this is that much worse), unfortunately I see the next scenes in the scenario quoted above as follows.
1. The manager who will say, “Thanks for bringing it to my attention” and able/willing to do nothing. (I think bulk food places must write off a lot of loss because of this model of business.
2. The risk of life/limb/property when the perpetrators follow me and my companions to my vehicle or home for daring to call them on their behavior. In my neck of the woods, the shoplifting of M&Ms could be a hill to die on. I don’t think I’d be ready to die for that, though, sorry as I am to admit it.
Lastly, I doubt I’d see the eaters say, “Yes, I did make a mistake and I will rectify it with the cashier.” Not in this universe anyway.

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Hollanda, UK August 17, 2011 at 7:29 am

I would certainly take a picture of them stealing. I would then, when it came to Miss Piggy’s time to be served, show the picture to the assistant, say “This lady and her family were eating your produce without paying for it. What are you going to do about it?” It’s up to the assistant then. I wouldn’t keep my voice down, either – thieves are thieves and the public should know when there is one in their midst. If she sees nothing wrong with not paying for something before eating it, take it as read that she will see nothing wrong with stealing someone’s wallet from them. Incorrect assumption, maybe, but this person has already shown her lack of integrity by stealing something in the first place, so why should we credit her with honesty she clearly doesn’t have?

Also, what example is she setting for those boys? Crime pays – it’s only M&Ms, they won’t even notice. Excuse me? That doesn’t stop it being stealing and stealing is wrong. End of story.

It seems like this mother could use a bit of public humiliation to stop her leading her kids into a life of crime.

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Hemi Halliwell August 17, 2011 at 7:59 am

It makes me angry when I see this type of thing! As admin pointed out, other customers will end up paying for it via increased prices.
I’m a bit OCD about germs so I would also be worried that the uneaten portion of M & M’s would be placed back in the bin. Who knows where their hands have been?!?

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Hemi Halliwell August 17, 2011 at 7:59 am

BTW- love the picture admin!!

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Tiffany August 17, 2011 at 8:15 am

I sympathize with the awkwardness of the situation. The problem is, the assistant likely really can’t do anything about it, and the manager might be able to, but almost certainly won’t. And the assistant (if it’s anything like the stores I’ve worked at) will likely be told to mind her own business. When I worked at a grocery store we were just expected to take every kind of crap from the customers. I had two customers hit on me in profoundly creepy ways, there was a woman who came in and screamed that me and my best friend were both racist (no provocation that I could see, even in hindsight), and one of the creepy hit-on guys also nipped stuff from the bulk food section pretty regularly.

That said, at my particular store there was also a fellow cashier who creepily hit on all the female customers and the other cashiers, taunted a few employees who had mental issues, and yelled at other customers, and the store didn’t fire him. So it was a weirdly balanced kind of hell, in the end.

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J's Mama August 17, 2011 at 8:15 am

People are crazy. That is stealing, not to mention, the store probably had to throw out the candy in the bag.

My two year old son, absolutely adores bananas. They are his favorite snack, and there have been times we have been at the grocery store and they end up in the cart. While waiting in line to be checked out, my sweet boy has seen them, and thrown a fit. I handle it the way most mature and responsible adults handle it. I wait until they’re paid for, and then he can have one. They are a bulk item, and I don’t want to cheat the store.

What that woman did was wrong.

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Carrie August 17, 2011 at 8:23 am

I used to work at a Wal-Mart supercenter. I cannot count the number of times people have come up to me with a half eaten apple or a banana peel and asked me to charge them the price of the fruit which is charged based on the weight of the fruit. First, Gross! Please do not try to hand me your half eaten apple, there’s not enough Purell in the world for me to handle it. Second, how am I supposed to charge you? I guess this is just more ignorance than theft, but signs clearly stated that it was $xx/lb., not each. At least they were honest about it.

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Enna August 17, 2011 at 8:40 am

That is bad, I think Admin is right it should be flagged up to the staff. But I’m surprised that the cashier didn’t see them eating the sweets. Don’t they have sercurity in the shop?

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pensfan18 August 17, 2011 at 8:41 am

Don’t worry about the germs, the food won’t be put back into the bins. I work in a similar store and when things like that happen we have to mark out the candy. Unfortunately, unless the cashier actually sees the person eating the candy they can’t do anything about it. And even then it is impossible to prove how much the person actually ate and charge them for it. This is something I’m surprised I don’t see more often. People deciding the candy costs too much and then declining to purchase it happens far more often. What people don’t realize is that those different color candies they got out of separate containers and put into one multicolored package have to be sorted back by color before they can be put back in the bins (they will only be put back if we are sure no grubby hands have been in the bag).

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Michelle P August 17, 2011 at 8:53 am

Love the pic, admin! I like your advice, as usual, but I have to agree with lkb: most likely nothing will happen except the people will be hateful or worse.

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LonelyHound August 17, 2011 at 8:54 am

In response to Hemi Halliwell- I do not believe the store can return the M&Ms to the bulk stock bin. they can, however, label it for sale in something like a dicard bin (my grocery store does this with unwanted bulk coffee). So, someone might be the recipient of said germs. That and we know their hands have been near or in their mouths meaning any cold germs they have there are transferred to the M&Ms. I know germs may not survive that long but the idea still makes me shudder.

This type of attitude always makes me shudder and the fact that they ate a vast majority of the candy and THEN decided not to pay for the rest really ticks me off. Heck, people eating at the store from barcoded items gets me a little peeved partly because I have seen people eating from those items then throwing away the empty containers BEFORE they check out. I mean, who does that?!

There is only one place I know that encouraged that behaviour. It was an apple orchard I used to go to. You would buy a bushel or half bushel bag and then they encouraged you to eat or pack away as much as you wanted (the attendants would say this to you). The reason is that the orchard you piacked from was not the orchard they used to sell to vendors and supermarkets unless there was trouble with their larger stock at which time the picking orchard was off limits. they used this method to help clean the orchard of fruit that might otherwise lie on the ground and rot. Then again the owners encouraged this behaviour to make their fall clean up easier.

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--Lia August 17, 2011 at 9:04 am

I have a strong sense of justice and believe that people ought to behave ethically too, but this is one for the store to take care, of not witnesses, customers, or vigilantes. Say something to the store management? Yes. Say something to the offenders themselves? No. I’d guess that the cashier did see the theft. If she didn’t see it directly, it’s a safe bet that the management knows that theft takes place and has chosen to deal with– or not deal with it– exactly the way they do. They may have figured in the cost and know that they make more with the unpackaged bulk goods even when people steal than they would with packaged items. They may be donating to charity in this way. Who knows? But the chances of a customer changing the situation with a polite or not so polite comment are unlikely. This is one were “mind your own business” applies to both onlookers and business owners. As for the sanitary considerations, if it’s really a concern, shop carefully and accordingly.

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A August 17, 2011 at 9:14 am

That’s just gross. Both because of the germs that were then (no doubt) introduced into the bins when they put the candy back and because that woman is teaching her kids to behave so awfully. Ick.

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Gracie C. August 17, 2011 at 9:14 am

Hmmm…everytime I’ve been in M&M World the staff has actively encouraged “grazing” – though standing in line with the bag and then leaving it seems nuts.

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The Elf August 17, 2011 at 9:21 am

Who doesn’t know this is a form of stealing? The M&M munchers know. Calling them out will only make them turn on you. Alerting the manager, on the other hand…..

I love how they cut in front of the poster as well. Of course they did! Stealing is obviously a-ok, so line-cutting must be too.

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AS August 17, 2011 at 9:22 am

I agree with lkb – I’d be very angry, but not make a scene because I might run the risk of other repercussions. I know that this attitude of people like us facilitates thieves, but what can we do? We don’t live in a perfect world. If there is a camera handy, it might be a good idea to take some pictures and bring it to the attention of authorities.

Though, I’d definitely let the cashier know what happened, because I don’t want the m&ms to be put back in the bin after being consumed by these people. God knows how much saliva and other dirt from the hands they got into the packets.

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Threepenny August 17, 2011 at 9:22 am

That drives me up a tree. I was in the grocery store the other day and saw a woman just grazing on the grapes. She then called her husband over and said “OOOH – try these!” and he also proceeded to graze. They weren’t just “trying” the grapes – they were having a feast. I actually DID say something along the lines of “You realize you’re stealing, right?” I also mentioned it to the man working in the produce section, who told me “You wouldn’t believe the people who just come in here and treat the place like a free buffet.” It would never occur to me to just stand in a store and graze like that. Some people have absolutely no conscience.

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Enna August 17, 2011 at 9:40 am

@ Pensfan18 – I can see how difficult it could be to prove how much someone stole if they ate the evidence but if it can be proven e.g. by CCTV roughly how much they ate and if a wittness can testify surely that would be enough? I see a lot of signs in shops saying “shoplifters are always prosecuted” and/or “shoplifters are banned permantly from our stores” etc. If the person can’t be arrested or made to pay then surely the shop owner has the right to ban that person?

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Just trying August 17, 2011 at 9:49 am

I would have minded my own business. In such a store, this must be something that happens every day, if not every hour. The store management has made a decision not to crack down on grazers. That has been communicated to the hourly employees. It just puts the cashier in an awkward position when a customer is demanding the cashier do something contrary to store policy.

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jan August 17, 2011 at 10:17 am

I do regard “grazing” as theft and do not engage in it or allow my son to do so. That said, I have (with having asked a managed in my local grocery store) allowed my son to eat a banana before checkout. However, I always purchase at least one additional banana and have the cashier weigh it twice. I have even had to insist that cashiers weigh it twice after they said it was “no big deal”.

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Jared Bascomb August 17, 2011 at 10:20 am

I was at the fresh seafood counter at my local supermarket when a customer asked for a live lobster. She picked out the one she wanted and the clerk removed it from the tank and put it in the plastic bag. She then asked him to kill it, as she couldn’t bring herself to do that. He complied, then weighed the lobster and rang it up. She was shocked at the cost, and apparently thought that the posted price ($8.99) was per lobster, not per pound.
That’s when she decided it was too expensive and she didn’t want it after all. The store was stuck with about $14 worth of dead lobster.

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Aje August 17, 2011 at 10:27 am

I can’t say I’ve ever tasted grapes at the store- but I understand the basic idea of trying one to see if it’s a sour bunch. I would never do it, but when I’ve visited markets in other countries they usually are willing to give you a sample if you ask which is awesome.

WHen the lady said, “I don’t want this anyway-too expensive!” I would have been tempted to say something like, “Not as expensive as the half a bag you already ate!”

Oh my big mouth. :)

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Clair Seulement August 17, 2011 at 10:41 am

PLEASE say they didn’t then put the leftover, pawed-through M&Ms back into the bins…

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--Lia August 17, 2011 at 10:54 am

“Thieves deserve no mercy nor should they expected to be treated with cordiality.”

I couldn’t disagree more. I don’t mean to start a religious war, but in my world view, EVERYONE deserves justice and mercy– and due process under the law. That doesn’t mean we have to tolerate everything, but it also doesn’t mean that onlookers are juries, judges, and jailers combined.

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Another Laura August 17, 2011 at 11:02 am

@Threepenny
the “devil” in me hopes those grapes and the other produce people “graze on” are still covered in harmful pesticides and chemicals (and maybe a little e coli)

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Rachel August 17, 2011 at 11:05 am

Employees aren’t allowed to tell customers that they see them stealing something. If a customer were to make a scene about another customer, it would just end badly for the store. The store loses less by letting these people steal than it would by confronting them and possibly getting the authorities involved.

Laws and policies trump etiquette a lot of times.

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Margaret August 17, 2011 at 11:22 am

What does the average human stomach hold — 2 pounds? Big sign — GRAZERS WILL BE CHARGED FOR TWO POUNDS OF ANY PRODUCT SAMPLED BEFORE PURCHASE.

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Ashley August 17, 2011 at 11:29 am

I would have tried to get a picture for sure! I can’t stand people who do stuff like that! Then to top it all off, they were rummaging around in that bag and now they aren’t buying it, what happens to that bag? Does it get put back in the inventory after they dug around in there with god knows what on their hands? Ick…

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P Chan August 17, 2011 at 11:31 am

Shouldn’t grocery store grapes get washed before they are consumed? I’d be afraid of getting a free case of food poisoning.

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Jordan August 17, 2011 at 11:43 am

This is why I like places where there is a scale next to the bulk bins where you weigh and label your purchases yourself– then it doesn’t matter if you graze a little while doing the rest of your shopping =)

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TheaterDiva1 August 17, 2011 at 11:50 am

Hemi – don’t worry – they will not put the leftovers back in stock. I used to frequent the one in my city, and candies are sometimes spilled onto the ledge under the dispenser for whatever reason. One the employees explained to me how they’re dumped underneath (for reasons you already mentioned). Also, the candies are separated by color and chocolate type in the dispensers and mixed together in the bag – I’d hate to think someone would have to separate them again

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Xtina August 17, 2011 at 11:56 am

That’s the worst case of “grazing theft” I’ve ever heard of. So not only did they chow down to lighten the load/cost of the candy, but they didn’t even buy the rest of the product that they’d stolen from. That’s pretty darn low. I’m sure they knew they were up to no good.

Although I really like the idea of calling out the thieves publicly, I would be afraid of the repercussions–you just don’t know, in this day and age, what people will do. A bag of M & M’s is not worth damage to my car, my home, or worse yet–damage to me!! I would have taken a discreet photo/video, and quickly stepped out of line to summon a manager to inform them of what I’d seen, before the thieves left the store. I’d also be willing to bet that the store would just “let it go”–and what if I had made a big scene confronting the people, and then the store wouldn’t even back me up?

Yes, I know that’s what’s wrong with the world–too many people looking the other way, but people have just gotten too crazy. Now if another fellow customer had also noticed the issue and therefore I had some company in confronting the thieves, I would probably be more willing to speak up directly.

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Sarah Jane August 17, 2011 at 12:02 pm

Wow, this scheme certainly took a lot more effort than just eating out if the bins and walking out of the store.

I’m like IKB…even if I attempted to take a video, I’d be scared of getting cursed at or slapped if they noticed.

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Rug Pilot August 17, 2011 at 12:13 pm

I will eat or drink in the store only when what I am consuming comes in a package and is sold that way. I put the empty can or package on the conveyor and pay for it at check out. I would never eat something that had to be weighed.

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Michelle M August 17, 2011 at 12:45 pm

My Dad was the Meat Department manager of a grocery store for many, many years; his friend, Bill, was the Produce Department manager. The bulk bins, consisting of mostly trail mixes, dried fruits, nuts, and some candies, were situated exactly between the two departments. The number of people who would come in and “help themselves” from the bins was astounding, and drove both my Dad and Bill ca-RAZY. Dad’s favorite way to deal with these “samplers,” was to come out of the meat cutting room, knives still in hand and bloody apron still on, saying loudly, “Those are FOR SALE, you know!” I witnessed one startled man actually jump so high in the air that he spilled his double-handful of pistachios (unpaid for and being snacked-on, of course) everywhere, and took off RUNNING. In truth, it didn’t stop all the thievery of course, but it became widely known that “Those two old meat and produce guys will kick your a**!” ;)

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sstabeler August 17, 2011 at 1:12 pm

there is ONE situation where I could see ‘grazing’as acceptable. in some supermarkets, you can weigh the produce yourself on special machines which print out the price. IF you did that, THEN assuming you pay the full price ( which is now known, due to the product being weighed pre-grazing) it could be considered acceptable. otherwise, not a chance.

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Serenity S. August 17, 2011 at 1:14 pm

I agree that the family was stealing the M and M’s, but like IKB, I might also be afraid to confront them. Talking to the cashier seems safer. I don’t know if I will buy candy from a bulk bin again, it might be full of germs. Ugh.

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maggieprincess August 17, 2011 at 1:56 pm

We run a store, and the truth is, we would never have bulk bins. They are not sanitary, can collect dust, moths, etc. and the vast majority of people looking for good quality food don’t use them.

The people who do insist of bulk bins know that people snack out them–everyone knows it. It’s just one of those things that people turn a blind eye too cause they don’t know how to deal with it, but feel they need to have them because it’s a trendy thing right now.

The rest of us customers also know what goes on with bulk bins, i.e.:how many kids stick their grubby little hands in them, how some kids mix the items around in them, how they lick the shovel thingies. Does anyone really use them any longer?

The only real etiquette issue here I think is for store owners to get a clue and either put those things where there is a truly watchful eye, or let an employee get out the items for the customers. The customers should start taking a stance and refuse to buy food from those things! I do like the fact that there is no packaging to buy, and that does save us some resources, but it’s high time business owners and managers starting policing those things so we can get good clean food.

(And why all the back story to this one?)

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Riri August 17, 2011 at 2:37 pm

The people that commits acts as these are usually the type that would respond with expletives. As my mum always says, the people that act miserly in “little ways” such as this, are the people who live unpleasantly when it comes to “big” things. Good idea to take a video and show the store authorities; better reason with the people who are at least on the same mental and maturity level as you, which the piggies clearly are not.

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Xtina August 17, 2011 at 2:45 pm

@ Sarah Jane re your comment “Wow, this scheme certainly took a lot more effort than just eating out if the bins and walking out of the store.”

That reminds me of this girl in college who turned out to be a shoplifter. She once told me that whenever she stole something, she ALWAYS made it a point to go through the checkout line and buy something–anything. It threw off anyone that was watching her, making them think that surely nobody that would shoplift would bother buying anything. So I do wonder if the thieves in this story thought they would attract less attention that way.

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Wink-n-Smile August 17, 2011 at 2:48 pm

Once, I was grocery shopping, and had a sudden low-blood sugar episode. I was on the verge of just ripping things off the shelves and stuffing them in my mouth, when I remembered there were candy machines at the front of the store, and I had quarters. I had to spend a buck and a half to get an entire handful of Skittles (a quarter bought five whole pieces! Woo!). I’d have been better off getting some packaged candy off the shelves, where I was, so less walking, thus lowering the blood sugar even more, and then simply brought the empty package to the register.

Eating a packaged item, or an item sold by number, not weight, may be permissable, if you then pay for it. When it’s a weighed item, though, that just won’t work. And my mother taught us never to eat it if it hasn’t been paid for, yet.

Sometimes you have to break that rule, if your blood sugar is low. Better to eat first, then pay, and avoid the coma. But also avoid the bulk bins.

After that episode, I never judge someone I see eating in the aisles, as long as it’s a packaged item. However, if they drop that empty package, rather than pay for it, it really gets my goat.

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Britt August 17, 2011 at 3:27 pm

Agreed with Margaret in a rather serious manner. It’s hard to confront someone with stealing in the store because as PP’s have mentioned, you don’t know how they will react to your person, property, car, etc.

But we have a frozen yogurt place near me. You fill up your cup however much you want, add the toppings you like, then the cashier weights your cup and you pay. But there are several signs around the store that say “Customers seen consuming product prior to purchase will be charged a flat rate of $10″ which is about 2 to 3x the amount that a cup would go for, depending on how much you fill it.

I don’t see anything wrong with more bulk purchase placings employing that form of signage. Makes things abundantly clear for everyone and easier on the cashier. Just point to the sign.

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SV August 17, 2011 at 4:32 pm

I would venture that the sales staff were already well aware that the family had been stealing- it must be such a common occurance that I am sure they are quite familiar with what signs to look for. I would also guess that if none of the staff stepped in that is because they probably avoid that type of confrontation if they can. Stealing is stealing, but an ugly scene can do much more financial damage, especially with other customers in the store. Or perhaps the staff involved simply did not want to acknowledge it- not everyone can deliberately confront someone else, whether it is their job to do so or not.

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Uggybay August 17, 2011 at 4:37 pm

Ugh – I hate it when people eat things that they haven’t paid for at all – not just bulk foods! My Mother has no qualms about scarfing down candy bars and opening sodas before paying for them – her reasoning is that she has low-blood sugar and that it makes no difference whether she hands the cashier an empty wrapper or a full one.
I have been chastised for NOT opening snacks in the store and eating them before paying, her reasoning? “You’re so grouchy! Your blood sugar must be low! Eat something!”

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Tanz August 17, 2011 at 4:44 pm

I totally don’t understand the ‘need’ to graze while shopping. Whatever happened to eating meals in the appropriate place? And if one has to snack there are better places to do so.

In this situation I would have said something to an employee and let them take care of it. Its theft and its not my job to police shoplifters… however much I may be tempted :)

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kingshearte August 17, 2011 at 6:06 pm

Somehow I suspect that we’re already basically subsidizing such people’s snacking habits, as I can’t imagine that stores that sell bulk product are unaware of this practice. I expect the price is already marked up to take into account the fact that some people will steal the product. Not that that justifies it.

So… You’re welcome, grazers. I hope you’re enjoying the nice snacks I’m buying you.

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shari August 17, 2011 at 6:07 pm

Maybe a wall of shame is in order, complete with a picture of the thieves!

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jayne August 17, 2011 at 7:56 pm

I would have taken a video of the family “snacking” and posted it to youtube.

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Jennifer August 17, 2011 at 8:12 pm

I was a cashier at a theme park and we were taught not to confront shoplifters. if we suspected someone might be, the thing we did was walk up to them and say, “Can I help you?” The cashier/loss prevention guy may have been all over it, there are just policies that prevent employees from confronting thieves (danger, not wanting to disturb customers, etc.).

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FerrisW August 17, 2011 at 8:59 pm

At the supermarket where my flatmate and I shop, grapes are sold by the bag, rather than by weight, so we occasionally eat one or two as we’re making our way around the rest of the store.

We were stopped once by a middle aged woman who had a child of about three or four in her trolley, who told us we should be ashamed for stealing from the supermarket. We pointed out that we planned to pay for the bag of grapes, so it didn’t make a difference, but she muttered something about thieving young people and walked away.

Several minutes later, as we made our way down the last aisle to head to the checkout we walked past her just as her son held up an almost empty bag of crisps and said he was done. The woman took the bag off the boy, glanced down the aisle to make sure the shelf stacker there was looking the other way, and hid the bag behind something on the shelf next to her.

My flatmate and I stared in disbelief, and when she saw us looking, she had the nerve to pointedly look at our bag of grapes again before carrying on her way. The hypocrisy!

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