I could fill volumes with stories about bad customers, but here’s one of the worst: I work at a gas station, and there are two registers in the store. It always seems that if there are two people at the counter, any given customer will immediately go to the attendant who is the busiest. Usually I just laugh this off, but this lady was intolerable.
I was standing with my back to the second register stocking cigarettes on the wall behind me, my co-worker was standing completely idle at the next register just waiting for a customer to come in. But this lady HAD to be helped by me, couldn’t be bothered to walk the extra 4 feet to the available attendant. She walks up to the register and says, “EXCUSE me,” in the rudest way possible. I ignore her as I often do when this happens, and my co-worker says that he can help her at the other register (and he is by no means soft-spoken). No dice. Apparently it has to be me. Again this time, louder and ruder, “EXCUSE ME!!!! ARE YOU GOING TO HELP ME?” At this point my manager is also up front, she knows I can handle customer BS, but is always willing to step in if needed. All I really want now is this person to leave the store so I go ahead and help her out for which I get a huff and “Finally!” Whatever, she’s about to leave. I hand her her change and she doesn’t reach out to take it so I set it down on the counter. I turn around to get back to stocking, and I hear, “Aren’t you going to put that in my hand?” No, you are perfectly capable of picking that up yourself. My manager picks up the change, places it in the woman’s hands, and tells her not to come back to the store unless she finds a better attitude.
Fortunately, the rest of the day went smoothly, and I have been in customer service jobs way too long to let somebody’s snarky attitude and bad day get to me. I haven’t seen her since. 0517-09