This is actually my mom’s story – I’m submitting it on her behalf.
My mom drives a car made by a manufacturer who provides servicing for those vehicles at maintenance shop located at the manufacturer’s dealership. In addition, the dealership offers a shuttle service which allows people to drop off their cars early in the morning for maintenance and get a ride to work on a shuttle bus. Then, in the afternoon, the shuttle bus picks those individuals up from their workplaces and drives them back to the dealership to pick up their car.
My mom dropped her car off at this dealership before work one morning and arranged to be taken to her office by the shuttle and picked up again later that day. That afternoon, after collecting almost everybody, the bus arrived at the office building of the last passenger. However, she was nowhere to be found. The driver waited for 5 minutes or so, and then attempted to call the passenger on her cell phone. Still no luck. When that failed, he went into the lobby of her building, to see if she was standing out of sight as well as trying a couple more times to reach her by phone. After twenty minutes of sitting in front of her building with an almost full shuttle bus of people (who by that point might not have been adverse to just driving off without her), the driver was finally able to get a hold of the woman, who emerged from a restaurant down the street soon after and huffed her way to the bus looking irritated.
“How was I supposed to know you’d be here so early!?” She snapped at the driver. She didn’t gain much sympathy since the shuttle had given the passengers a schedule of when they could expect it during the morning commute and was running on time, meaning she knew – or at least had a pretty clear idea of – when the bus was to arrive. As she got on the bus and took her seat she gave an (in my mom’s words) “cheerful” sorry to everyone else on the bus but was met with nothing save for cold, silent stares.
To make matters worse, she worked in a particularly congested area of downtown and it was the middle of rush hour, making for a long, slow ride back. By the time the shuttle bus arrived, it was after closing time at the car dealership. The staff helping the passengers/customers, including the bus driver, were forced to stay late and everyone on the bus got home over an hour later than they had expected. By the time my mom got home that night she was very late, quite tired and more than a little exasperated.
To add my own perspective, it was one thing if the woman had been uncomfortable or simply hadn’t wanted to stand alone outside her building waiting for the shuttle to arrive. However I think the polite thing to do would be to try and keep an eye out for the bus so as to not keep the other passengers waiting – or if it were possible, have the shuttle meet you at the restaurant. As my mom put it, some people just have no manners. 0616-12