A little background to my story. I live in the state capital, over 1,000,000 people live in the “metropolitan area.” I work at a restaurant that serves a ton of different food, but also brew their own beer, but is best known for our pizza. We are not a bar and we are not a “pizza place.” We are an upscale casual restaurant. We have two locations in the “metropolitan area,” one on each side of the county. On Friday, our state endured severe thunderstorms. The wind and lightning causes trees to fall over, things to catch on fire, and knocked out power to almost 1/3 of the state (this is important). Our governor has even declared a state of emergency.
Back to my work, our location across the county lost power. To keep their food from spoiling, they brought it all over to our location. We then find out that our restaurant is one of the only places IN THE ENTIRE COUNTY that still has power. (We think this may be because the building was literally built less than a year ago and everything is brand new). But alas, all this extra food did not help. We were slammed. Since barely anyone had power, and we were one of the only places open, we had a much, much higher than usual crowd of people. We actually started running out of certain foods. Pizza, being the main thing. This is not to say we didn’t have anything to serve. Our menu is 16 pages long. The thing is a book. There is literally something for everyone.
Cue to the take-out line. I was just informed, literally 10 seconds before, that we were out of pizza when, we’ll call her “Jane”, calls wanting, you guessed it, PIZZA. I politely inform her that, I am sorry, but we are currently out of pizza, but can we prepare anything else for her. She gets angry and demands to know, “How in the hell we could possibly run out of pizza! You advertise that everything is hand-made and fresh so how are you out of something?” I tell her politely that yes, we do in fact make our food in house and fresh, but we had run out of ingredients to make more pizza crusts. She FLIPS. How dare we run out of pizza! Don’t we know that she doesn’t have power and she can’t make food? How dare we starve her children! And, “Let me speak to your manager.” Umm what? My manager can’t magically make you a pizza that we have no ingredients for! Despite that pesky little fact, I do get my manager for her, where he proceeds to tell her the exact same thing I just did, albeit a little ruder because he was just pulled out of the kitchen where orders are taking 30-45 minutes because there are just so many of them (we usually take 15-20 minutes). After he speaks with her and informs her we can make her something else on the menu, he hands the phone back to me. The woman AGAIN yells at me for having the audacity not to have pizza! After she’d spoken to my manager! As the phone was ringing off the hook, I asked her if she planned to get anything else. She again grumbled about her kids wanting pizza. So I interrupted her rant and said, “I’m sorry ma’am, but since it doesn’t seem like you will be ordering a meal from our restaurant, I have other customers to serve. Have a good day.” And hung up! 0704-12
For one small moment in time, you thwarted the entitlement training of several junior gimme pigs.
Natural disasters have a way of bringing the entitled people out into the open. We came through Hurricane Fran years ago with no power for 10 days and for the most part neighbors and friends worked together to clean debris and help with food. Half the neighborhood got their power back before we did so we emptied the freezer of meat and gave it away which came back to us in the form of hot meals and dinners invitations. I remember practically kissing the National Guardsmen who manned the local high school so residents could take showers. The only ugliness I encountered was a band of angry homeowners in another subdivision who literally took to the streets to protest that their neighborhood still did not have power. Those of us in cars were backing out of there to avoid the drama which was, for some odd reason, directed at cars and not at the electrical work crews. Ummm, I don’t have any power either…why are you threatening me who can do nothing about it?