I recently purchased an horse saddle off of e-bay. I received it 5 days later, however the shipping box that it came in was very damaged with all the sides bashed in, and I imagine it only survived the journey on the good graces of some very considerate postal workers who re-tapped it several times. Fortunately, upon unpacking the saddle, it was not damaged, but I did note the leather was very dry and a bit scuffed, a fact that was not disclosed in the eBay add or pictures.
I am not sure how familiar readers are with eBay, but part of the purchase process is to leave the seller “feedback” in the form of a positive or negative comment and few star-based ratings. These are then filed as part of the transaction so that future buyers can recognize good sellers vs. those to avoid. As I was still overall satisfied with my purchase, I left positive feedback, and noted that the shipping was quite fast. However, I only rated the seller at 3-stars for qualify of product (since the saddle was dry and scuffed), and 3-stars again for shipping (since the box barely made it in one piece). However, three stars is still average and acceptable, and I gave 5-star ratings in the other three categories.
This brings me to the horrible etiquette blunder. The next day, I receive a call on my cell phone, whilst at work, from the woman from whom I had purchased the saddle. She proceeded to verbally berate me and scream at me for ONLY leaving her a three star review in the aforementioned categories. She was incredibly rude and pushy and didn’t let me get a word in. When she paused for breath, I apologized, but I was so flustered I didn’t think to explain about the box or saddle condition. She continued to rant at me how “just” a three star review would damage her reputation. Then she promptly hung up.
I was just appalled at her behavior! I am certain that eBay does not provide sellers with phone numbers so they can verbally abuse people who give them honest reviews. If she felt it was necessary to contact me about it, a message via eBay would have been more appropriate, and website moderators could have stepped in if warranted. I would have been happy to explain my reasoning in further detail, via an appropriate medium.
Unfortunately, since I had already left a positive feedback, there was no way to write a second review abolishing her bad behavior and warning potential other buyers. But I hope she finds a toasty little corner in e-hell. 0425-13
Ebay has a strict policy about using seller or buyer contact information to harass, annoy or solicit so check how you can report that behavior. Possibly the Resolution Center can address that issue. You can also post to one of the Ebay community forums to get further input on how best to handle this seller. “Feedback” would be the sub forum I’d choose. You didn’t need to apologize to her and in retrospect, she obviously deserved the damaging review.