A Very Expensive Pizza

by admin on January 19, 2015

A video of car dealership employees in Westport getting into a heated argument with a local pizza delivery man over $7 has led to Internet anger and a personal apology.

The video, posted on Liveleak, begins with a delivery man returning $7 in cash to the dealership that he had thought was a tip. By the end of the video, one dealership worker threatens to “put my foot in your ass” and another says he will call the delivery man’s manager and get him fired.

The delivery man in the video is an employee at Palace Pizza named Jarrid Tansey, according to two employees there. Lianette Hernandez, a cook and cashier, and Adam Willoughby, a manager, confirmed the video came from an interaction at the nearby dealership F&R Auto Sales on Saturday.

The total bill for the pizza and drinks was just over $42, Hernandez said, and dealership workers gave Tansey $50 in two twenties and two fives. In the video, Tansey says he confirmed that they wanted to give the whole $50, and then left with what he assumed was a $7-and-change tip.

However, the dealership then called the pizza place back and forced him to return the $7-and-change, and he was left without a tip, leading to the heated conversation on video.

You can read the rest of the article and view the video HERE.

This particular video came from the security camera of the car dealership and appears to have been originally posted by someone from the dealership as an example of how to treat pizza delivery guys.   Apparently the employees were so self righteous in their belief that they were justified in how they behaved that it never occurred to *not* publish the video exposing their abuse.  The pizza delivery guy was handed 2 twenties and 2 fives for a bill totaling a little over $42.00, he confirmed he was to keep the change as a tip yet the employees of the dealership called the pizza restaurant after Tansey left and demanded Taney return the $7.00 in change.   Tansey has a point….why hand him a five dollar bill if you intended to get it back?  Wouldn’t it have been more accurate to simply have handed him 2 twenties and *ONE* five.

After this video went viral, the public backlash against the F&R Auto Sales dealership was intense and targeted with the Yelp and Google review pages being inundated with negative reviews and the dealership’s web page being so swamped that it was failing to load.  It was an epic public relations failure, the worst kind of “advertising” a business can get.   Who would want to buy a car from a business who hires sales people who are willing to swindle a pizza delivery guy out of his tip that was already given to him?  That was a very expensive pizza indeed.

{ 85 comments… read them below or add one }

cicero January 19, 2015 at 3:04 am

(the link didn’t work so i googled it and hope i got to the correct video)

wow. those salespeople were very rude to that delivery guy. Even if there was a mistake – and he took the change that they didn’t intend to give him – then they should have just let it go. 42$ covered lunch for (i assume) a number of people, meaning that we are talking about a 1-2$ tip per person (depending on how many joined in on this lunch). they made him drive back for that and then harassed him about it?

And he definitely has a point – if they intended for him to not take the extra seven $, then why give him *two* fives, if he is going to just hand back one of them. the whole ‘we needed the change to give back to people’ makes zero sense, and makes those sales people (the people you are counting out to get simple math correctly) look incredibly stupid, besides being petty and mean.

and why on earth would they put the video up on the internet? again, just makes them look stupid, petty, and mean.

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Marozia January 19, 2015 at 4:01 am

WOW!! What a bunch of sour grapes that dealership was. Forcing the poor delivery guy to give back the change and tip!!! All over a few paltry dollars, too! Completely vulgar.
I’ll bet they’re real popular at the moment!

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Justme January 19, 2015 at 5:36 am

I would never do business with those people. If they can’t handle their own business professionally, how are they going to handle yours? What they did to the delivery person was intentional, they were trying to put him in his “place”. If I owned a food business in that area, I would not permit any deliveries to that address.

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JO January 19, 2015 at 6:52 am

I couldn’t say it any better than this.

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Cecilia January 19, 2015 at 9:42 am

I concur. No deliveries to that address ever.

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Bottlecaps January 19, 2015 at 1:28 pm

Speaking as someone who works at a pizza shop, I too hope that the dealership is now banned from ordering from that particular shop – and I would be understanding if other shops in that area banned them as well!

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Cabelcb January 19, 2015 at 8:03 am

I was reading on other websites this car dealership does not have a good reputation in the community. They are known as having kind of a “dudebros” atmosphere that causes them to even treat customers rudely. It is not surprising to see how they treat service workers.

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Cat January 19, 2015 at 8:38 am

I hope the Pizza Palace refuses service to this dealership. Why should an employee be subjected to this kind of abuse by people who lied to him and then proved themselves both liars and too mean to give him a tip?
Let them bring packed lunches or go out to lunch-though they would probably stiff the wait-staff wherever they went.

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ergala January 19, 2015 at 11:48 am

In another article the manager did a small interview and mentioned that this was not the first time they have had issues with this dealership in regards to how they treat the delivery drivers.

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ergala January 19, 2015 at 11:48 am

*manager of the pizza place

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KWM January 24, 2015 at 2:19 pm

“In another article the manager did a small interview and mentioned that this was not the first time they have had issues with this dealership in regards to how they treat the delivery drivers.”

And it’s for this reason that I think that the pizza parlor should refuse to do business with this car dealership, period.

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Goldie January 19, 2015 at 8:41 am

Saw it on Gawker last week. Sure enough, a couple of people came forward in the comments saying they’d tried buying a car from that dealership before, and were unsatisfied with the way they do business. I cannot imagine anyone trying to do business with them after this. They may have to shut down. Hope it was worth the seven dollars!

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Marian Perera January 19, 2015 at 8:50 am

Just watched the video and the people at the car dealership were so unpleasant that I wouldn’t want to meet them in any context, let alone a professional one.

And if they put this video up on the Internet, then they have about as much common sense as they do courtesy.

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NostalgicGal January 19, 2015 at 9:13 am

What a way to bury a company.

They deserved what they got out of this one (the dealership).

I agree that was a setup when they hand over two fives… if they wanted the change back they should have only handed over one five.

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DanaJ January 19, 2015 at 11:05 am

The only way it makes a modicum of sense is if the jerks at the dealership had intended the extra five to be broken into singles or coins, so they could divvy that up. But even that is a stretch.

I really hope that this bad press means that there is NO restaurant in town willing to deliver there ever again.

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PatGreen January 19, 2015 at 5:36 pm

A setup – I wonder if they were hoping they would complain and the manager would agree to give them a free pizza or drink etc. This would make them greedy but would certainly explain why they posted the video under the title “irate pizza guy” – hoping that the pizza place would offer them something to take it down. Instead of course the whole thing backfired.

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NostalgicGal January 19, 2015 at 10:30 pm

If they wanted it broken, they just ask the guy right there to do the breaking, usually the guy gets to carry a little change. Some places don’t allow the driver to carry any so they don’t get robbed, but in that case, you still don’t hand over a fiver extra when you don’t want to let the delivery person have it as a tip.

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cdubz January 19, 2015 at 9:14 am

If they didn’t want to give him a tip for the $42 order, why give him two twenties and two fives instead of two twenties and one five? Giving him the second five implies that it’s meant to be a tip. If they didn’t want to give a tip, they should have given him the $45 instead of $50.

It sounds like the person who originally paid him meant to give him a tip, but then someone saw the bill was only $42 and demanded their change.

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Jamie January 19, 2015 at 9:23 am

I am local to this story and I read this morning on Patch that the female dealership employee was fired for her behavior. As she should have been.

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Cecilia January 19, 2015 at 9:44 am

I am glad to hear that. It was infuriating to see/hear her make the comment about putting a “foot in his a*s” after he was *already leaving*!! No class at all.

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Jessica January 19, 2015 at 10:24 am

Only the FEMALE? seriously? this is a whole other issue in itself. They were ALL bad, but of course the female cops the blame. She was an arrogant fool and deserves to be fired, but so do the all equally!!!

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Michelle January 19, 2015 at 10:53 pm

Maybe she was the only one put on”temporary leave” because she was the only one who threatened him with physical violence? I don’t know for sure, but that might have been the reasoning behind it.

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Heather January 19, 2015 at 1:18 pm

Actually she was told to wait and week and then come back after everything blows over, per an interview she gave to a radio station.

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PatGreen January 19, 2015 at 5:39 pm

On the radio she said she was asked to leave until the whole thing blows over, then she could return to her job.

“Later in the show, Lucy called in and said she had been told by her bosses that she was being placed on temporary leave for a week until the controversy ended. But she said she was warned if she spoke publicly, she wouldn’t be invited back.”

http://www.masslive.com/news/index.ssf/2015/01/westport_car_dealership_worker.html

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Michelle January 19, 2015 at 10:51 pm

Isn’t speaking on the radio considered “speaking publicly” about it? OTOH, the publicity is so bad, she may not have a job to come back to! Website crashed, facebook page crashed, unable to answer the phone- they might have to cut back on employees!

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Shoegal January 19, 2015 at 9:34 am

The employees at F&R Auto are obviously full of themselves. Every single one of them look like total and complete jerks. The pizza delivery guy obviously didn’t want any trouble and was simply perplexed at why they would hand them an extra five just so that he could drive it back to them. Perhaps it was a mistake on the employee’s part by accidentally handing him the extra five but to make an issue of it was disgusting and to threaten to have him fired – also just so wrong. That female employee was probably the worst – acting like big time charlie threatening violence. She had absolutely no class.

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Cecilia January 19, 2015 at 9:54 am

Yes, the female employee was almost the worse, threatening the delivery guy. He had already left the room!! Puts me in mind of the person who acts a fool to fit in.

The other guy who wanted him fired- I hope *he* gets fired. No tip on a $42 order, forcing the man to drive back to give you your $7, talking smack to him, then trying to get him fired!! I sure hope that $7 dollars last you a lifetime because I cannot see anyone wanting to do business with that company ever again.

The fact that the dealership employees put this video up as an example of how to treat delivery people proves just how truly ignorant they are. No, they are not ignorant. Ignorant people just do not know any better. Complete boors.

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Jenny R January 19, 2015 at 10:16 am

Do people not realize that anymore there is a very good chance of this type of behavior making it online? You really never know anymore where the cameras are since everyone has one and feels entitled to post absolutely everything on the internet. The dealership made themselves look like bullies and thugs as well as people I would never be doing business with.

They have given themselves hundred of thousands in lost sales and gained much negative publicity to the point they may not recover. Honestly I hope they don’t or that all those employees are replaced and that fact is made publicly known. There is no excuse for the treatment, level of cheapness, and lack of communication from the employees. If they think I might still come in and spend tens of thousand on a car from them so they could turn around and try to cheat me? That will never happen in this lifetime.

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PatGreen January 20, 2015 at 3:39 am

The stupidest part is they were the ones who put it online.

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abf January 19, 2015 at 11:39 am

Does anyone else find it interesting that the car dealership people didn’t share the video of the actual delivery of the pizza? Would be interesting to see that video too. But maybe that’s just further proof the car dealership people are jerks.

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lizza January 20, 2015 at 7:25 pm

I never thought of that! To me that kind of seals it that the driver was originally told to keep it as a tip. I bet they were trying to scam free food. “He never gave us our change! I demand compensation!”

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DGS January 19, 2015 at 11:42 am

I would never want to do business with those people. What a bunch of jerks.

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Colleen January 19, 2015 at 11:45 am

It is possible (but dubious) that they handed him the extra five in order to get ones back. To make change for the other employees. I’ve had this happen on deliveries. But if that were the case then they should have been clear about it. Even asking when placing the order to bring ones.

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myfamily January 19, 2015 at 11:47 am

I saw this last week. I was so disgusted by what I saw; the African-American employee who was in the video has (hopefully it is had by now) his Facebook page set with no security on it, and it was very clear that he thought that he and his co-workers were in the right. Which is frustrating, because I could see, maybe, being caught in the moment, but to see a video of what you said and did and still not get it? That is very sad.

This article doesn’t reference it, but the manager of F&R Auto did issue an ‘apology’. The problem is that the apology was filled with some very obvious holes – it wasn’t a staff member of F&R Auto who posted it was the one I remember the best. My guess is that this is technically true because the owner posted the video, so therefore they aren’t an employee, but it is still odd how they were trying to imply that the pizza delivery guy was the one who posted the video.

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Cattra January 19, 2015 at 10:18 pm

Or the ‘fired’ employee is the one who posted the video so she’s not a current staff member.

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Yasuragi January 19, 2015 at 10:40 pm

Lol what? They honestly tried to pass off that the delivery driver waltzed in, accessed the security footage, made a copy of the altercation, waltzed out, went home, uploaded it to the net and then named it “irate driver” instead of “Jerk Customers”?

Passive-aggressive back handed apologies make my blood boil.

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kingsrings January 19, 2015 at 11:47 am

The behavior displayed here is the reason why car dealerships have the reputation for being rude, sleazy, unethical businesses. Although this example takes the cake – how in the world did these employees think that publicizing this video was going to help them? What were they thinking? And where did these idiots come from in the first place?

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Ashley January 19, 2015 at 12:15 pm

You want to know the craziest bits of this? The guy sitting in the chair demanding they call the pizza place, yelling about getting the pizza guy fired didn’t even work there!!! And at least the woman in the video wound up fired.

I agree with the whole thing about why hand him the two fives if you didn’t want him to have a tip, why not just give him the two twenties and one five? The guy in the video yelling at the pizza guy tries to explain it by just saying “I handed you everything everyone gave me so you could give me the right change.” Well, wouldn’t it have been WAY easier still to get the right change by giving him two twenties and ONE five?

I wouldn’t ever want to do business with a place like that. I’m always actually quite glad when videos like this end up online, it lets me know who to avoid.

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Michelle January 19, 2015 at 10:58 pm

So a person who doesn’t even work there (chair guy), just happened to be hanging out when all this went down, wants to get the pizza guy fired? Do some people not have anything better to do than stir up drama?!?

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Ashley January 20, 2015 at 11:48 am

Yup, in every other article I’ve seen, it states that the man in the chair threatening the pizza guys job at the end didn’t even work there, and it’s a quote from the owner of the dealership.

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technobabble January 19, 2015 at 12:58 pm

When DH and I were honeymooning in Cancun last year, we accidentally tipped a bartender $70. It was our last day and we were lounging by the pool while we waited for our transportation to the airport. The bartender (his name was Jorge) was very good at his job and had taken extra special care of us for the whole two weeks we were there. Of all the spending money DH and I had brought, we only had a $20USD and a $50USD bill left. On our way out of the pool we stopped by the bar to say goodbye to Jorge and DH gave him what we figured was the $20 bill as a thank you for the fantastic service we had received.

Once we got to the airport, DH’s suitcase was overweight and the airline told us it was going to cost us $50 extra to bring it on the plane. “Great!” we said, “That’s exactly how much cash we have left over!” DH reaches into his pocket and…. no $50. The bills must have stuck together when we tipped the bartender back at the hotel. At that point, going back to the hotel would have meant we missed our flight, but even if we had noticed the mistake beforehand, we would have been way too embarrassed to go back and ask for the $50 bill back. That’s an easy way to go from “grateful patron” to “cheapskate jerk”. Once the tip is given, it’s poor form to ask for it back.

Looking back on it, it’s a silly story we get to tell of an “oops” moment, and we hope we helped make that man’s day a little better with a larger-than-average tip. We don’t miss that $50, and our lives would not have been significantly better or happier had we held on to it. If DH and I can carry on with our lives after accidentally tipping $50, I’m sure the employees of F&R Auto could have carried on with theirs after “accidentally” tipping $7.

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wren January 20, 2015 at 10:10 am

A friend once accidentally tipped a driver $100. It was an airport van, after a long flight, it was late and very dark outside, we were tired. She thought she was giving him a $1 bill. We all agreed the driver probably needed the money and that it would make him very happy, we imagined he had a young family to take care of, and we got lots of enjoyment out of thinking about his pleasure.

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kris January 24, 2015 at 6:04 pm

My dad was once on a business trip to India and didn’t yet have a grasp of the currency exchange – he gave the bellhop a tip of what he assumed was a few dollars, but he said from the man’s reaction that it must have been QUITE a bit more. He said it was the best service he’d ever been given, and I don’t think he ever figured out exactly how much money he had handed over!

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Enna January 29, 2015 at 12:35 pm

@ wren – maybe if someone was short for their fare shortly after your journey with the same driver he would take pity on them?

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Kategillian January 19, 2015 at 1:03 pm

http://fun107.com/fr-auto-sales-girl-in-the-green-hat-speaks/

Here’s an audio of the woman when she called a radio station. The whole thing is about how misrepresented they were, they were just quoting movies, and repeating jokes. And it wasn’t until the very end of it that she says, oh, yeah, people should treat each other well. What a bunch of snakes they are.

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plainbelliedsneetch January 20, 2015 at 12:57 pm

She actually thinks wasting an hourly worker’s time to scream unrecognizable quotes at him is acceptable behavior?

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just4kicks January 19, 2015 at 1:45 pm

I feel badly for the pizza delivery guy, and agree with all who said what terrible public relations for the car dealership. Is $7.oo really worth all the negative publicity?!?
This past year, on vacation at the Jersey shore, our last night there, we ordered Dominoes. The lady delivered to our motel, and my husband handed her cash, and said “thank you! Please keep the change.”
As we were diving in to our meal, we heard a knock at the door. It was the delivery girl who held out eight dollars plus change and said, “here….here is your money back.” My husband was confused and said, “didn’t we give you enough?” She said, “yes! TOO much….here is your eight dollars back!” My husband said, “No, honey….that’s for YOU….It’s your TIP!” She actually teared up and thanked us profusely as she left.

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AS January 19, 2015 at 9:41 pm

We once got Papa John’s pizza on a very snowy evening (remember that awful winter we had in the USA last year?), after a long day of work. Hubby and I have the delivery guy a larger than usual tip. He seemed surprised and happy, and said that people often don’t even tip. We were surprised to hear that.

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just4kicks January 20, 2015 at 6:50 am

@AS: We live on the east coast, and yes, last year was AWFUL!
My kids were saying yesterday, that “remember last MLK Day? We had to go to school because we used up all our snow days!”
That’s awesome you tipped the pizza delivery extra, and very sad no one else did.
The Dominoes lady on vacation was gobsmacked we were giving her eight dollars, I felt awful for her.
I can’t imagine it much fun seeing lots of people on vacation having fun and not bothering to tip her.

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schoolsec January 20, 2015 at 9:10 am

As a delivery driver, I once delivered a piping hot order to people during a snow storm. They actually said to me, “Wow! That was fast!” They gave me no tip.

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just4kicks January 20, 2015 at 6:19 pm

@schoolsec: ….apparently they thought you could feed your family and pay your bills with kind words!
I’ve been a waitress, and I will admit that there were days when I didn’t give exemplary service.
It reflected in my tips, which made try harder next shift.
Everyone has bad days, and SOME days, you really can’t help it affect your work.

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Redneck Gravy January 19, 2015 at 1:51 pm

Their website is still crashed and apparently they have had to stop answering their phones, someone posted their cell phone numbers also – what a publicity train wreck.

While I don’t agree with retaliation (with or without the additional rudeness) some of the FB posts and graphics have been hilarious.

Jerks !

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lakey January 19, 2015 at 3:47 pm

There were multiple people buying this pizza. I would guess that the person handed over the money chose to give the $7 tip, then others in the group groused about it.
I have no problem with voluntary tipping at restaurants, but I think that the tip should be automatic for food delivered to your home or business.

It’s hard to believe that the dealership employees thought that this video would make them look like anything but cheapskates and bullies.

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PatGreen January 19, 2015 at 5:34 pm

These seem to me to be the kind of people who don’t have a lot of power and so need to feel powerful by abusing those that they can. $5-$7 is a perfectly reasonable amount to be tipped and even if it wasn’t a tip, the reaction of these people is vulgar.

I don’t know if you saw it but someone set up a gofundme account for Jarrid Tansey, the delivery man, and the people involved gave radio interviews. One person claimed it was all just a joke, a prank that got out of hand, while someone else said that Jarrid was at fault. No one has gained the self-awareness yet to apologize save the owner who claims he wasn’t there that day.

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Devin January 20, 2015 at 10:08 am

The driver requested the Gofundme site stop accepting donations, but it had already received $31,000 in 5 days!! That should make up for all the bad tippers/jerks he’s ever had to deal with.

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kingsrings January 20, 2015 at 4:56 pm

I find the whole gofundme thing a bit unnecessary. And I really hope that this wasn’t a set-up in disguise on the part of the delivery driver and pizza shop employees. Taking advantage of the recent viral videos popularity to plan an elaborate scheme. Maybe it’s not, but I could see smart, deceptive minds doing something like this.

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Devin January 21, 2015 at 11:25 am

The woman who set it up was interviewed and 1) its a real person and 2) has never met the delivery driver before. She’s a former waitress from Chicago (http://www.cnn.com/2015/01/15/us/car-dealership-pizza-guy/). While $31K is a bit much, the driver didn’t request anyone do this for him. Its a nice windfall for him, thought he’ll probably be paying a good chunk of that back in taxes.
Remember the guy who raised over $70,000 to make potato salad when he had only asked for $10? Now that was unnecessary!!

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CaliGirl January 19, 2015 at 7:23 pm

Just wow. ???? The fact that they were so oblivious as to think it was okay to post on the Internet to vindicate themselves kind of tells you everything, doesn’t it?

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Jennifer January 19, 2015 at 8:06 pm

I would guess that the dealership people wanted change for the five (i.e. five ones) so they could split the change among the people ordering the pizza so it worked out evenly. But still – if their intention was to give no tip in the first place (but clean the delivery guy out of his singles), and then expected him to drive back to give them $7, they deserve the bad publicity.

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NostalgicGal January 19, 2015 at 11:36 pm

Not @ you Jennifer, but after reading and thinking….

Two twenties, two fives. How does this break up evenly for people ordering pizza? Getting $7 back in change, it still doesn’t break down evenly.

The handing over the two fives when they wanted change back doesn’t make sense. They should have handed over the two twenties and A five, then got their two dollars and change back in change. As trying to divide or return $7 in broken change (say single ones) doesn’t make sense with the bills presented in the first place. Unless someone is covering some for someone else?

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EllenS January 19, 2015 at 9:21 pm

The Internet is turning the whole world into a small town. There are several generations now who have forgotten how important your reputation is, in a small town.

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essie January 19, 2015 at 11:22 pm

I noticed quite a few people saying the dealership people may have given the driver the extra $5 bill because they wanted change.

#1: That’s what banks are for. You’re trying to tell me that a car dealership doesn’t have a bank account somewhere that they can’t go to and ask for small bills?

#2: There’s a saying “Lack of planning on your part does not constitute an emergency on my part.” It’s not the driver’s fault the dealership was low on small bills. They should have planned ahead and made a “bank run” the day before or that morning. I’ve known people who’ll do and say ANYTHING to avoid taking responsibility for their actions, but taking it to this extreme is asinine.

#3: They needed small bills and change. Really? Their cars are THAT cheap? They have THAT many customers who pay cash for their vehicles? I don’t think so.

FWIW, I used to deliver pizzas for a living. If the customer gave me a tip, GREAT! If they didn’t, well, it was their money not mine, so I never considered that I was getting “stiffed”, just that I was getting “no tip”.

On the other hand, if a delivery person didn’t give me my change, I’d either (A) not order delivery from that place again (they have take-out, don’t they?) or (B) the next time, make sure I gave the driver the exact amount I wanted him/her to have. $7 is a cheap price to pay for a lesson in good communications.

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another Laura January 20, 2015 at 1:04 pm

But according to the delivery guy, he originally confirmed that the $7+ was a tip, only to be called back later with a demand for the change.

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Amanda H. January 20, 2015 at 1:43 pm

I think people are saying they wanted change to divvy among the people paying for lunch, not because the dealership ran out of small bills.

That being said, that’s still no excuse for what the people at the dealership did. If you need small bills so everyone can get their change, you don’t tell the driver it’s a tip, and you certainly don’t yell at him to drive back and threaten to get him fired.

What I think is most telling is that the dealership employees posted the video of them reaming out the driver about the change, but not the video of them actually paying for the delivery in the first place (and presumably telling the driver to keep the change).

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essie January 20, 2015 at 9:46 pm

“…they wanted change to divvy among the people paying for lunch, not because the dealership ran out of small bills” I didn’t think of that. Still, that’s an INTERNAL matter – not one to be solved by an outsider.

If you can’t figure out how to solve such a simple matter among yourselves and without all the stupid drama, you all need to move back home and let your mommies direct your world again because you’re not ready to be a grown-up. Stop throwing rocks at the neighbors.

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Amanda H. January 21, 2015 at 3:02 pm

Oh, I completely agree. Regardless of intentions, the dealership employees handled it in probably the worst way imaginable, and then thought they were in the right about the whole thing. I really wonder what sort of upbringing they had, or what sort of pack mentality was in effect there. And I certainly would never give them my business, and hope that none of the restaurants in their town will deliver to them anymore.

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kit January 24, 2015 at 1:40 pm

Obviously, it still had to be because dealership had run out of small bills, or they would have easily changed that fiver in their own dealership.

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Rebecca January 20, 2015 at 2:40 am

Car dealership salespeople have a rep for being sleazy and out to rip people off. (I am sure that many are honest, but the rep comes from somewhere). After seeing this video, begrudging a pizza delivery person seven bucks divided by a group of employees, I would only have to assume they were the type of people out to fleece others and I would never buy a car from them.

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essie January 20, 2015 at 8:21 am

RE: “the rep comes from somewhere”, there’s a saying which addresses politcal parties, but could be applied (just as facetiously) to to any group: “95% of all [______] are giving the rest a bad name.”

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GoTwins January 20, 2015 at 8:31 am

My father & sister have worked for car dealerships for decades. They’ve all had reception desks…with cash drawers…with change in them. I don’t buy the possibility that they wanted change for the extra $5 so they could split it up. My sister is a receptionist where she works and she’s always making change for the employees for various reasons. I think these people were bored and just enjoyed the power trip.

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just4kicks January 20, 2015 at 8:37 am

I had a good friend who held a few part time jobs to help defray college costs, one of them being a pizza delivery man. The stories he would tell me often had my jaw on the floor. The big named corporation (I forgot who it was or I would SO say it!) who ordered 35 pizzas for a holiday luncheon and didn’t tip a single penny….or the drunk college kids who said “Oh, hold on buddy….I’ll get your tip!” and handed him a plastic cup full of beer ( he said he got a kick out of that one…until he realized they were serious and weren’t giving him cash)….or the falling down drunk mom (at 3 in the afternoon) who sent her pizzas back TWICE, only to have one of her kids stop her a THIRD time to say they were right the first time, Mom is just so drunk, she doesn’t remember WHAT she ordered.
My friend was deliriously happy the day he quit there, and when we were hanging out and ordered pizza he always made sure we all chipped in for a great tip for the delivery person.

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wren January 20, 2015 at 10:15 am

This situation makes me think of the great gulf that can exist between what you think you are and how you appear to others, and what you actually are and how you actually are seen by others. To quote Burns, kind of… oh, would some Power the giftie give us, to see ourselves as others see us!

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hakayama January 20, 2015 at 10:34 am

Isn’t it nice that, for a change, we witness EVERYBODY’S side? 😉
I wonder where those characters will find work, as their mugs will become pretty well-known in the area.
Hmmm… would they be too nice for a debt collecting enterprise?

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Tara January 20, 2015 at 12:27 pm

I really never understand the people who abuse people who have access to their food. I would never mess with someone’s food, and I’ve never personally seen it happen, but it’s well-known enough that common sense would dictate that even if you can’t be bothered to be a decent person in general, it’s a bad idea to be mean to the people who handle your food. For their sake, I hope they’re the most awful people in town.

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just4kicks January 20, 2015 at 6:21 pm

Kind of off topic, but some of the comments reminded me of “Shameless” this week where Fiona was VERY patient with a really obnoxious guy.
Anyone in the service iindustry or dealing with the public in general would get a good laugh out of it!

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hakayama January 20, 2015 at 7:42 pm

So Lucy, the woman in a loden bomber jacket and the “Andy cap” (not truly a hat) called the radio station in order to…?
Whatever her intentions were, she did manage to badmouth the dealership and, most likely, talk herself out of ever returning there. One cannot help but wonder what the counselors’ at law counsel will be in this sticky situation.
I wonder about her children’s age, and how soon will they catch onto mama’s character.

@Kategillian: Thanks for providing the link to Lucy’s radio “chat”.

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The Elf January 20, 2015 at 11:23 pm

What fascinates me is that $7 is not an unreasonable amount for a tip. If he was mistakenly given an extra $20, I could see calling him back. Actually, I still wouldn’t. I’d just kick myself. But at least with a tip definitively larger than usual you could claim mistake. But $7? How do you claim a mistake on amount that is clearly within the tipping expectation? It’s about 16%! I consider 10%-15% to be the right amount on delivery, but I tip 15-20% on delivery because we are technically outside the delivery area and I have an arrangement with the place to delivery anyway. Technically by 1 block, but it’s still outside the area. So, for the favor, I tip extra. $7 is in the ballpark of what I would tip.

So if the other people groused about the “big” tip and that’s what led to the call for him to return, I think I would just tell them they need to handle the pizza order next time, or pay them the whopping $.75 or $1 that was their share out of pocket.

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The Elf January 20, 2015 at 11:27 pm

From the article, from the pizza place manager: “This isn’t the first time we have had problems with F&R Auto.”

I bet it wasn’t.

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Charlotte January 21, 2015 at 8:45 am

These are the worst sort of people. I suspect that they created this “issue” just for their own amusement. The pizza delivery guy was actually very polite in the video. He never raised his voice and didn’t curse. He simply asked (a very justified in my book) question. Why did they give him a five, if they just wanted him to bring it back? It makes no sense. The people at the dealership jumped all over that poor guy. The guy in blue was very aggressive, confrontational, and nasty right off the bat. The comment by the woman who wanted to “put her boot up his @$$” was uncalled for. The man had already left and was walking away. The other people at the dealership only got bold after the pizza guy left. The man who wanted to get him fired should be ashamed of himself. Let’s hope karma whacks each of these horrible people upside the head. Of course, by them showing what jerks they are their dealership may not be long for this world. *tsk*

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JGM1764 January 21, 2015 at 6:20 pm

I read somewhere that since this story came out the pizza place’s business has been booming.

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peppergirl January 22, 2015 at 1:54 am

I’m so pleased to see everyone in agreement. I was just cringing, waiting for someone to come along and somehow defend the fools at the dealership. LOL

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kris January 24, 2015 at 6:10 pm

When the story first broke, I searched the dealership online and found their reviews. I’d say 95% of the ones before this story broke were HORRIBLE, full of stories of people being sold lemons, rude salespeople, and other bad things. I’m surprised this place is still in business – I thought I had heard on the radio the other day that the dealership did close down, but I haven’t seen a confirmation of that.

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eltf177 January 25, 2015 at 11:51 am

I’m sure they will fold – only to open a few days later at another location under another name with the same management and sales force…

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Angel January 25, 2015 at 10:06 pm

I felt really sorry for the delivery guy when I saw this video. They make so little money. Why wouldn’t you give them a tip? It helps to defray the cost of gas and wear and tear on the car. Plus, someone is bringing food to your DOOR.

Not only did they take back the tip–he actually had to turn around and DRIVE BACK to the dealership to give back $7. More gas and wear and tear on the car. That’s just bad karma for the dealership. It is quite possible that they could go out of business because of this. And in the meantime, there is a GoFundMe account for the delivery guy. To the tune of $2000. Lol. Who’s laughing now??

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Enna January 29, 2015 at 12:37 pm

I don’t think that car dealership will ever be able to get takeway delieverd to them again. If anything why not ask the pizza place to knowk $5 off their next order?

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