This just happened…
I had surgery 3 weeks ago and ended up with a drain being put in. All has been going pretty well, I have NEVER called the doctor’s office with any problems.
Today I was hurting at the drain site. I figured the bandage had slipped and my husband could fix it when I got home this evening. I was surprised when he said it was fine and my wound did not look infected or anything. It continued to hurt. I called the urgent care associated with our insurance but they were closed. I called the surgeon’s office as I was starting to get scared.
The answering service got the doctor that was on call tonight on the line (he was not my surgeon). The man got on the phone and as I started to explain what was going on he interrupted me, and in a very annoyed voice goes, “Why are you calling me at this hour?” (It was 10:30 PM) I told him not to worry himself about it and hung up on him. 0907-16
I think sometimes medical professionals forget that what is completely normal and routine for them is not routine for the rest of us. It’s not as if the OP has surgery every month and is familiar with how a surgery drain works whereas the surgeons see this all the time and are not concerned. This creates a communication gap at times where the patient has anxiety but the medical professional doesn’t understand or acknowledge why the patient has concerns.
The patient’s side of this interaction does come with some reciprocal obligations, too. OP, if the pain started earlier in the day, you probably should have called earlier rather than waiting to get home in the evening. Pain scales from 1 to 10 are subjective and personal but for me, any pain that is a 4 or above would have had me leaving work, taking painkillers and calling the doctor immediately. Apparently your pain was manageable enough that you felt you could wait for your husband to “fix” it later in the evening and upon discovering that there was no apparent visible problem at the drain site, your anxiety kicked in which only makes things worse.
Nonetheless, the on call doctor should have been more professional in his demeanor.