Several years ago I worked for a small cafe/coffee shop that was owned by two sisters. This place had a terrible employee turnover rate and after about three months I was the senior full-time employee. (There were three part-timers that had been there longer.) It seemed that the primary qualification for employment at this establishment was the ability to put a good face toward the customer. Actually ability to do the job came in second. And the bosses would also do nearly anything to avoid offending anyone or making them upset.
So after working there for one year, I am pretty well set in having the opening shift of 6-2. I like the mornings, I know the regular customers, I could keep up with the lunch rush, and it enabled me to car pool with my boyfriend. My coworker and friend, M, also a full-time employee, primarily works the 8-4 shift. Being a single mom, this allowed her to get her kids up and off to school and let her be home with them for supper. We were always willing to work whatever shift was needed, but these shifts were our norm. So now, after a year of employment, the bosses hire B part-time. She decides she needs the morning shift. So she now gets all my opening shifts and I am switched to closing/evening shifts. I am not happy. After about two months of this I find another job and quit. Right after I leave I hear from M that B now wants her 8-4 shift instead. That her husband can’t get the kids up for school by himself. To which M replies, “What about me? I’m a single mom. I don’t have a husband to help me with anything!” So, the bosses give B the 8-4 shifts and switch M to a very inconsistent schedule. This also only lasts a few short months before M also quits. Right after she left, B also quits, wanting to return to a previous job.
All this hassle and losing two good full-time employees just to try to keep a newer, part-time employee happy. 0212-11
I’m always amazed at the short sighted choices some business owners make in regards to employees and retaining their best workers. Reliable, hardworking employees are like gold and should have tenure over newbies who should prove themselves by starting at the bottom of the ladder and working themselves up.