I’ve never seen this particular issue of etiquette pop up on your site and I’m curious about your thoughts.
The other day, I parked my car outside my bank to visit the walk up ATM on my way to work in the morning. I got in line right after another lady began her transaction. It turns out that she had several transactions and several cards that she was working with that day – she wound up in front of that ATM for 7 or 8 minutes.
Another patron in line behind me walked around to her and asked how much longer she was going to be as she had already been at the ATM for quite some time. She snottily turned around and said that it “hasn’t been 7 or 8 minutes and (he) needs to work on his patience”.
So, my question is: should there be a limit as to how many transactions are managed at the ATM? If you have many, should this lady have waited until the bank lobby was open and gone inside? I understand the purpose of the ATM is convenience for times when the bank is closed but, what gave her the right to make 3 other people wait while she conducted her business(es)? 0925-17
There are times I’ve stewed behind someone wondering why on earth they are moving like molasses to finish their business. It’s as if they are completely unaware that someone else needs to use that cashier or ATM or any other self service machinery.
The bottom line here is that banks do not limit the number of transaction a person may do at an ATM and so it is possible and probable that there will be people who conduct all their banking transactions in one stop using multiple cards. It’s as if you got in line behind 3 other people instead of 1. The bank doesn’t see a problem with this at all. There is no guaranteed right of customers to always have a fast, smooth transaction when that right is dependent upon the number of customers all wanting the same exact thing at the same time.
So, don’t sweat what is the “small stuff”. Getting irked only ruins your day and doesn’t make the other person any faster.