My mom does many of her major grocery shopping trips at a particular supermarket. She’s mentioned to me before that what happens on occasion is she comes up to a cash register with a cart full of items and starts unloading them, and the cashier suddenly tells her to hold it because they (the cashier) would like to ring up someone with fewer items first. This type of store (it’s a chain) doesn’t even have “10 or fewer items” registers, nor any sort of rules posted anywhere about letting people with fewer items be rung up first. Also I would like to point out that this cashier-mandated line cutting is something that happens with no input whatsoever from the actual person at the end of the queue. To be precise, my mom is the kind of person who would absolutely agree to let the person behind her to go ahead if they have a single bottle of coke or something IF they actually made such a request of her, but this “order” always comes from the cashiers themselves in rather imperious tone. Mom actually had a chat with a manager about it before, and the lady acknowledged that it was wrong of the cashiers to do so and apologised. (I am pretty certain no firings or people being written up resulted from this- no names were named and we do NOT live in a country where the customer is always right, not by a long shot.)
Today I was there to help carry the groceries it and mom put her foot down- she firmly, but politely told the cashier that she is, in fact, the first person in line and it is her decision whether she would let someone cut ahead or not. The cashier did not take it well and basically reacted with a lot of eye rolls and “sorry about this crazy old lady” kinds of faces, which made both mom and me sad and uncomfortable.
I’d also like to point out that those incidents, and today especially, do not take place during rush hours or anything like it. It’s usually 3 people per line at the most, with 4 or so cash registers open and sometimes even one of them totally empty. Why the cashiers insist of doing this is a complete mystery to me. 0909-15