I’ve been a long-time reader of e-hell but this is my first submission. My husband and teenage daughter and I do quite a bit of weekend traveling due to her competitive sports schedule, so hotel stays are a normal part of our lives. I do understand and accept a normal amount of noise associated with hotels, such as traffic, large groups of people, etc, but what we experienced last weekend took me aback and I may not have responded well.
First of all, this particular Saturday was a very long day. We had to leave our home at 4 am to drive the few hours to our destination city. My daughter’s sports activity was several hours long out in the cold and by the time we headed to our hotel to check in, I already had a splitting headache and was longing for a short nap before heading out for dinner with the team. After waiting 30 minutes in a line to check in,(a busy weekend in the city!) we finally get to our room and lay down. Immediately we started hearing very loud noise directly outside our room. It was doors banging and heavy objects being dragged about and even machines being turned on and off. My first thought was that housekeeping was finishing up with a few rooms in our hallway, and they would be done soon. After about 20-30 minutes of this, I opened my door to see a maintenance man dragging furniture from the room directly next door to the one across the hall. I said,”Excuse me, is there construction going on?” and he said, ”Construction? Yeah, there is construction going on.” (in a rather annoyed tone). He said he would be finishing up in an hour or so. I didn’t blow up or anything, but I did state that it was a bit unfair to pay $$$ for a hotel room that you couldn’t get a little rest in. (I know it wasn’t his fault, but who really assigns guests in a construction zone?) I probably should have called the front desk to complain, but as I knew the hotel was very packed, a different room assignment was probably not going to happen.
So I go back in my room, where my daughter tells me to relax, that they don’t expect guests to be sleeping at 4 in the afternoon. Point taken, I’m feeling a little bad at this moment, but we did pay for the room for the whole day, not just the night, and I think it’s reasonable to expect some level of quiet.
A few minutes later, the same maintenance man knocks at the door and curtly says that he is finished because “Guests need to be happy”. I thanked him and got a few moment’s rest before dinner.
Ironically, at 5 am our room gets a “Wake-up call” from the front desk (which WE did not order, as we had set our phones for a 7 am alarm). An innocent mistake? Or did this employee set us up for a bit of revenge? I had to laugh a bit as I left a note under the construction room door as we checked out saying “Nice job with the wake-up call – good one!” with a smiley face. 0828-17