I work in a pretty nice new car dealership. I work as as a receptionist and cashier for car services. I had just started in this establishment when I was helping a very nice lady in her later twenties. She paid her bill and left in a hurry.
About 30 minutes after this women left, she called back saying that she left a bag full of hundreds of dollars worth of merchandise (around 30 passes to an amusement park for some children). I told her I could not leave my desk (because I must answer the phones) but I would look around the waiting room. It was nowhere to be found. I called her back and told her I couldn’t find it. She asked if it was on the bench. Being that I only worked there for a few weeks after I started, I had no idea what bench she was talking about. I went and asked some co-workers if there was a bag on the “bench.” They looked at me like they didn’t know what I was talking about. Thinking that my statement was quite clear, I assumed that there wasn’t any bag anywhere. I told her we still could find it.
I would like to add while all of this is happening I had to continue doing my job by answering phone calls and helping customers.
Finally, after about a half hour of looking, she said she was coming to look herself. I was actually rooting for this lady to find her bag.
Ten minutes later, she comes walking through the door with bag in hand. I smiled at her with enthusiasm and said, “You found it!.” She frowned and asked if I was the girl on the phone. I reluctantly said “yes.” She went off into a tangent about how I didn’t take the matter very seriously being that there was so much value involved, that I should have told a manager to start looking for her bag, and that she was not pleased to have come all the way from home to find her bag on the bench. 1.) The bench was outside in a picnic area in a parking lot. 2.) She lived in the same area I did, fifteen minutes away. 3.) Wouldn’t she of had to come back for her bag anyway? I told her I was sorry over and over again. But she just kept looking at me with disgust. The whole department witnessed my first “mistake” because of the uncontrollable emotions of this woman.
Maybe you should be more responsible with such “valuable” items and perhaps be happy about finding something YOU lost. 1114-09