I worked part-time as a cashier at an anchor store at a mall. This store is known for their sales, rarely is an item ever full price. One year I was put on the schedule for the Black Friday doorbuster sales, which required us to be at work at 4:00 a.m.
It was about 5:45 in the morning, the store had opened early to accommodate the literally hundreds of people lined up outside. They poured into the store and descended upon the merchandise like roaches. The lines were easily 50 people or more long within less than half an hour. We were ringing people up as quickly as we could, and were still getting yelled at for not going fast enough.
One woman in particular was screaming at me as I rang up every item, “That’s supposed to be (whatever)% off! Why is it ringing up full price?” even as I explained to her that the discounts would be taken at the end of the transaction. This was not good enough for her and so to try to make her happy I did a semi-total after each item (several hundred dollars’ worth of items, I might add) so that she could be assured that she was not being overcharged for any of the items. This simply angered the people behind her, so now they were yelling at her for taking up so much time, so she was yelling even more at me.
Finally I got to the end of her transaction and I bent over to get a bag from the wrap under the station. Unfortunately my co-worker reached down at the same time, and as my cranky customer was complaining about not finding a coupon, I looked up just in time for my co-worker to clock me square in the nose with his elbow as he was pulling a bag out of the box for his customer. I saw stars, blood started spurting out of my nose, and I fell backwards onto the floor, clutching my face in agony. My co-worker immediately dropped to me and several customers turned and started yelling for help because I was dazed and gushing blood. All I heard was my customer screeching about how she had three other sales to get to and that I needed to finish her transaction so she could get to the other stores before all the good stuff was gone. I staggered up and held out two hands, dripping in blood, and asked her if she really wanted me to continue bagging her purchase. My manager got to me just then and helped me off the floor, and told the woman she could either leave or wait for her to find a replacement. I found out later that my co-worker had swiped her credit card, handed her the receipt, and being a very religious man told her “The season is for Jesus, not for material goods.” She went fuming out, and my manager offered an additional 10% discount to the next few immediate guests, who had left their spot to get help for me. My nose was broken but healed cleanly. 1128-08