Etiquette Hell

A Civil World. Off-topic discussions on a variety of topics. Guests, register for forum membership to see all the boards. => Time For a Coffee Break! => Topic started by: violinp on March 09, 2012, 01:00:21 PM

Title: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: violinp on March 09, 2012, 01:00:21 PM
Everyone obviously has the stores and brands they'll never patronize again, but what are the ones that have, time and again, proven themselves worth their salt?

For our family, the local grocery store (part of a chain) has always been good, if not completely amazing. All their produce is good, and they have all kinds of stuff available.

Alltel (and later Verizon) has also been a great phone company. Their phones have been extremely reliable from the first time we all got cell phones 10 years ago, and if something goes wrong, they try everything to make it right.

Toshiba makes extremely reliable laptops - my sister's had hers for more than 2 years and has nothing but praise for them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Adelaide on March 09, 2012, 01:15:31 PM
Chick-Fil-A. I have NEVER had a bad experience there. I don't go all the time as it's not particularly healthy, but the food's always been great. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: camlan on March 09, 2012, 01:19:26 PM
Nordstrom's has incredible customer service. Never had a bad experience there.

Same for Hot Topic, although I almost never need to purchase anything there.

LL Bean has good quality merchandise and great customer service. Good on returns. And if anything ever breaks/rips/falls apart, they are very good about fixing or replacing it.

And there's a Macaroni Grill we went to with my nephew who has several food allergies. They went way far out of their way to get him something that he liked that he could also eat. He would have settled for a bowl of plain pasta, but the manager insisted on making him something special.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on March 09, 2012, 01:22:40 PM
Lee Valley Tools.

They are expensive and I don't buy a lot from them but I've been really happy with the service I've received in the past.  I picked up an order from their brick and mortar store in another city and discovered quite some time later that not everything was correct.  Not only did they ship out the items I should have received, I got to keep the ones that were not what I'd ordered.

My only complaint is that they don't have a brick and mortar store in my city.  I keep asking, though!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 09, 2012, 01:31:27 PM
I second Nordstrom, whether you're just looking or out to buy a new wardrobe, you get the same level of service.  And they know when to back off and let you be, if that's how you like to shop.

Vera Bradley, whether their CS, signature stores or outlets. Everyone is nice, friendly, and will go the extra mile to help you with whatever you need.

Various Hampton Inns.  My mom prefers them whe we travel since have shown themselves to be the best accessible rooms.  On our trip last year, while it was HC accessible, it wasn't quite.  So my mom, not to criticize, but more to let them know hey, this really doesn't work for someone in a wheelchair, wrote a letter, and the manger called her, and asked for her input on several things she had mentioned, i.e. the shower bench being at the opposite end of the tub from the hand-held shower head, and so on.  And all the ones we've ever stayed in have been clean, neat, and if you need something, they're willing to do what they can to help you get it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on March 09, 2012, 02:08:28 PM
Chuy's.
For those of you not familiar with Chuy's, it's a chain of TexMex restaurants in Texas (and some other states -- they started in Austin and expanded from there).

I have always gotten excellent service and their food is wonderful and their prices are very reasonable. Never a bad experience or even close.

It's pronounced chew-ee's, by the way. We recently had my son's rehearsal dinner there and one of the out of town guests told me she had no idea how to pronounce it. If there's one near you and you've never been, try it. Be sure to ask for the creamy jalepeno if they don't automatically bring it with the chips. And I highly recommend the Elvis Green Chile Fried Chicken.

I love Chuy's!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 09, 2012, 02:28:41 PM
Quote
Chick-Fil-A. I have NEVER had a bad experience there. I don't go all the time as it's not particularly healthy, but the food's always been great.

Oh, I soooo agree with this one!  I love CFA.  I love their philosophy, I love that they're closed on Sundays and I love their food (had it last night AND the night before!)  And, if you haven't tried their lemonade yet, you absolutely must.  It's so good that I bought a gallon of it last night (they sell it by the gallons, too).

I also love Central Market.  Whole Foods is good, but CM beats it hands down in every way.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Nika on March 09, 2012, 02:54:07 PM
I love Trader Joe's so. much. I actually look forward to doing my shopping there (whereas usually grocery shopping fills me with slight dread).

I don't know if they are sneaking happy pills into their employees food or what, but everyone just seems so darn happy there. Once my fiance and I were staring at the prepared foods case trying to decide on something simple for dinner, and an employee saw us and rushed over to recommend the chicken salad. But he didn't stop at just recommending it; he actually opened a tub of it and a loaf of bread and made us mini-chicken salad sandwiches on the spot.  :D (Yes, we ended up buying a tub of it, too.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on March 09, 2012, 02:58:23 PM
I've only been to Trader Joe's a few times when I was visiting New York. But they are finally going to open THREE stores here in Houston within the foreseeable future. Yippeeee! I cannot wait!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: doodlemor on March 09, 2012, 03:20:43 PM
I really love Wegman's. [grocery chain]

The produce and meat are incredibly fresh, there is a gourmet bakery and a food court in my store, and many brands are carried.  The prices of the things I like are comparable to Walmart, and the customer service is supreme.

The only downside - I haven't found Alex Baldwin in there, yet.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redneck Gravy on March 09, 2012, 04:03:51 PM
I agree with Chick Fil A.

Also, unbelieveably is Southwest Airlines.  I know they take a lot of hits in the media but my worst experience with them wasn't that bad.  Everytime I try another airline it is catastrophically bad.  I have flown SWA since the beginning and will always go with them unless I have to try someone else.

I have been with Sprint for over 10 years and my worst experience was solved by getting a supervisor on the phone, problem resolved.


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: afbluebelle on March 09, 2012, 04:10:27 PM
Publix - Free cookie for the kid! But seriously, they consistently have the best fresh food I've seen in a chain grocery store

Hot Topic - Great customer service and never yell at me for loitering

Doris's Italian Deli - If you ever find yourself in Coral Springs, FL; you must go there. Their bakery is to die for, their food is amazing, and they do catering!

Sephora - Even when they mess up an order, their customer service was good enough I didn't care =)

Wal-Mart - I kinda owe it to them, since getting kicked out of the store was my main activity from the ages of 14-17. Yes, we would drive 40 miles to go to WM as a group, just for the sole purpose of shenanaginning around until we got booted from the store. Cart jousting with fun noodles was always a classic.



Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Bibliophile on March 09, 2012, 04:16:48 PM
Publix - they're priced less than Kroger on wine and they carry Bustelo and Pilon Cuban coffee.

I will politely disagree with CFA as I don't agree with their philosophy, since that point was brought up...

My car dealership's service department - they're honest about what's actually wrong with the car & they will fix little things at no charge.

Amazon - because their prices are so darn good and online shopping is addictive.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: hobish on March 09, 2012, 04:21:28 PM
Quote
Chick-Fil-A. I have NEVER had a bad experience there. I don't go all the time as it's not particularly healthy, but the food's always been great.

Oh, I soooo agree with this one!  I love CFA.  I love their philosophy, I love that they're closed on Sundays and I love their food (had it last night AND the night before!)  And, if you haven't tried their lemonade yet, you absolutely must.  It's so good that I bought a gallon of it last night (they sell it by the gallons, too).

I also love Central Market.  Whole Foods is good, but CM beats it hands down in every way.

...and the Chik Fil A iced tea, too.

ThinkGeek has great customer service, excellent delivery times, and i have never been dissapointed in the quality of any of the many things i have bought from them.

Omni Hotels ... oh, man. I love them. Gish and i visited Bedford Springs a few years ago just because it was an Omni Hotel. No matter where, i have never ever been dissapointed in anything they have to offer. The one in DC is my favorite, but i also really love DC, so that doesn't hurt a bit.

Gamestop. I know other people have said they've had bad experiences there, or thought they weren't treated well because they are female. I do not find that to be the case at all. I looove Gamestop. There are several in my area and i've gotten nothing but great service from any of them, even in a jam packed store at Christmas time.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: afbluebelle on March 09, 2012, 04:23:20 PM
Hobish reminded me of another one... ThinkGeek! I can't believe I forgot that place, I'm gonna get some bunny slippers for Easter =)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CakeBeret on March 09, 2012, 04:31:57 PM
Zappos. Their customer service is amazing. The first time I ordered from them, the shoes didn't fit, so I called to see if they could do an advance exchange. (They ship the new pair right away, and you ship the wrong pair within 7 days.) The rep seemed surprised that I knew about their advance exchange, and I said that I'd read a positive article about them and that's why I ordered from them. The rep then told me that not only would she do the advance exchange, she'd overnight the new pair of shoes to me, and "since you said nice things about us" she upgraded me to VIP status. Which means that I get free overnight shipping on every single item I order from them, for life. They also offer free return shipping, so if you have to return a pair of shoes you're not out any money for shipping them back.

The second time I ordered from them, we'd had an unexpected snowstorm in early winter. I placed an order for snowboots for my DH on a Friday about 9pm, thinking that they'd arrive Monday or Tuesday. Imagine my surprise when they arrived on Saturday--less than 24 hours after I ordered them!. Zappos had gotten them to the UPS depot on Friday night and upgraded the shipping to UPS Saturday Delivery (which is ridiculously expensive).
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 09, 2012, 04:49:25 PM
Quote
Sephora - Even when they mess up an order, their customer service was good enough I didn't care =)

No.  Evil, evil place!  They draaaaaaaw me in (both the actual store and the website) and render me unaware of what's happening.  And then they make me buy, buy, buy lots and lots of stuff!  I don't even know the money is being taken out of my account, those sneaky little buggers!



(I'm kidding!  I love Sephora - but I do find I end up buying a lot more than I'd intended when I see all the wonderful stuff they have!)

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: SisJackson on March 09, 2012, 05:20:04 PM
I agree totally with Zappos.  I am a VIP customer as well and I love that their reps are empowered to do what it takes to make their customers happy.  I called once to get some assistance on buying a particular color of shoe, and the rep suggested that I purchase the four pairs I was considering and just send back the ones I didn't want.  That sealed the deal for me and I'm now a hard-and-fast customer.

I also love Nordstrom.  The salespeople are so knowledgeable and helpful without being pushy.

I love the employees at my local Whole Foods.  They are pleasant, always ready to help find anything I need, make serving suggestions if I need them, and they sharpen knives for free in the meat department.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GraceSullivan on March 09, 2012, 05:32:33 PM
I really love Wegman's. [grocery chain]

The produce and meat are incredibly fresh, there is a gourmet bakery and a food court in my store, and many brands are carried.  The prices of the things I like are comparable to Walmart, and the customer service is supreme.

The only downside - I haven't found Alex Baldwin in there, yet.

I'm so jealous of my brother's Wegman's.  I don't have one near me.  :'(

Ditto to Zappo's and Amazon.com--they contribute to my shoe, handbag and book addictions nicely!  ;D

Strangely, Fast Park at the nearby airport.  They have the friendliest people working there and I refuse to park anywhere else!

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on March 09, 2012, 05:37:37 PM
I love the employees at my local Whole Foods.  They are pleasant, always ready to help find anything I need, make serving suggestions if I need them, and they sharpen knives for free in the meat department.

One thing I love about my local Whole Paycheck is that it seems the cashiers are allowed to comp little things for random reasons. On one occasion, I'd had a lousy, frustrating day and was barely holding back the tears while I was in the store. The cashier comped my box of tea for me (and yes, it was comped, not "forgotten" - she put a little orange sticker over the bar code), but I was so upset I didn't even notice until I got home. I really appreciated it when I did, though! On another occasion, BF and I were grabbing a few things, including a mango, and the cashier mentioned that they had champagne mangos on sale (2 for 1 or something like that), and if we wanted to grab a couple she'd comp them for us so we could try them.

They are awesome.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: WillyNilly on March 09, 2012, 05:40:37 PM
I refer to Sephora as "the mothership", as in I'm drawn into their stores like there's a chip in my brain or something. I love the selection, the ease of trying and the customer service. And FYI join their customer appreciation thingie - the rewards are good and easy to redeem.

I am a very loyal customer to my mechanic (Shammrock Auto in Williston Park NY). Even though they are far away from my home by several towns, and closed on weekends. They are just honest, and always willing to work with anyone on a budget.

I also love my local Keyfood grocery store. They are always clean and well stocked, their staff is very diversified but all have friendliness in common, and the management really listens to fedback. I've emailed asking them to carry items, and they started to, and emailed asking for more local produce and they have responded with signs touting local fares.

And I hope to remain loyal to my CSA farm, Golden Earthworm Organic Farm. Maggie is just the sweetest down to earth person, their produce is amazing and they are good about communicating with CSA members honestly. I've changed my local CSA but only because its still Golden Earthworm Farm.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GraceSullivan on March 09, 2012, 05:53:10 PM
I refer to Sephora as "the mothership", as in I'm drawn into their stores like there's a chip in my brain or something. I love the selection, the ease of trying and the customer service. And FYI join their customer appreciation thingie - the rewards are good and easy to redeem.


There must be something about Sephora...something...mystical.  I don't wear make-up, ever, I don't like perfume, and my hair is usually in a ponytail or braid.  But...I am also drawn to Sephora.  They must have some amazing marketing, decorating set up to draw us in.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lynnv on March 09, 2012, 06:33:35 PM
Apple.  DH and I have been Mac users since the Amiga brand died and we had to replace our Amiga 2000.    I have to use Windows for work, but it is a lot more work to make it do things for me.  We have always had good experiences with our Apple products and will not change to Windows unless forced.

Penzeys.  There are other spice shops I will use, but Penzeys introduced me to the world of quality spices (as opposed to the supermarket spices I had used all my life) and the difference that good spices can make in cooking.  I have never looked back.

Our local motorcycle shop (Rocky Mountain Kawasaki).  We have used them since before they opened (we used the shop that everyone at RMK came from until they got bought out by another company).  Love the guys there.  We still buy our oil and filters there, even though they don't service our brand.  But they will always be the first place we look if we are looking for a new bike.  And once I am back on a bike brand that they service, they will have our full business gain.

Our local gear shop (MotoGear Outlet).  Love Mary & Ed, and they have taken great care of DH and I over the years.  The folks there truly care about getting you into the right gear for your riding-and it shows.  They do a huge internet and phone order business as well-but they never let it interfere with taking care of the customer they are working with.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AreaWoman on March 09, 2012, 08:24:53 PM
- I really love Virgin America.  They don't fly everywhere, just between certain cities, but the experience flying with them is so much better than any other airline I've flown (new planes, happy/friendly staff, great in-flight entertainment, plugs at every seat, cheap upgrades, plus they are in the new terminal at my home airport).  It's gotten to the point that we are considering certain vacation destinations just because Virgin flies there.

- I also love Tivo.  We used to have a cable-company provided DVR, which was not as functional or useful.  I'm convinced that the HD looks better on the Tivo than on the cable DVR.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 09, 2012, 09:35:27 PM
How could I forget about Trader Joes?  ditto to what someone else said; they are sooo helpful, friendly, and always go the extra mile when you can't find something.  Also Wegmans, although there isn't one that close to me; nearest one is 33 miles.

Also my mechainc Mike, he always tells me what needs to be done, what needs to be done NOW and what can wait and how long.  And he won't give me my car back until he's sure its 100% right.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on March 09, 2012, 09:45:16 PM
There's a thrift store I went to recently that I will definitely be visiting again.  At first I didn't think there would be much there for me until I went into a room off the side where they kept furniture and I found a wonderful steamer trunk. <3<3!!!

Even better, the tag said $15 and the guy said he was willing to give it to me for $13...only I didn't have cash on me, and they would only take cash and the guy had already loaded it into my van since I was wearing piratebabe in a wrap.   I said "Well, do you mind if I run and get cash?" He said "Sure, there's an ATM less than a mile up the street."  I pointed to my van and said "Well, do you want to take it out?" He gave me a funny look and so instead I fished my license out of my wallet and offered it as collateral so he'd know I'd be back.  He waves if off and says "Eh, don't worry about it, I trust ya". 

I was thinking "But, I've never been in here, you don't know me from Eve!" But I didn't argue and just said "I'll be right back!" and he shrugged.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: finecabernet on March 09, 2012, 09:53:06 PM
POD to Trader Joe's. Always love it there, and if they don't have something, they give you great suggestions for equivalents.

Another for me is Eddie Bauer. Once I forgot my outfit for my evening job, and they sold me the required blouse and sweater over the phone, and even ironed the blouse for me. They are amazing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PaintingPastelPrincess on March 09, 2012, 11:02:30 PM
Crate & Barrel: I ended up with a gift card there a couple of years ago, so I looked online for something I liked that was the right price.  I found a 2-set of paintings, so I went into the store to look for them in person (I'm impatient, an hour drive is worth not waiting for it to ship).  I was wandering around, looking with no success, when a sales guy asked what I was looking for.

I described the two paintings, saying they were red & orange, kinda traditional looking, with frames, rectangular, and about 36" wide.

He took me straight to a set that was blue & green, modern arty, frameless and 18" square.  They were also the EXACT ones I meant that I had seen online.

Any store with employees that nice and, ya know, psychic, deserve my business for life.  I just wish I had the money to shop there more often.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CLD on March 09, 2012, 11:47:51 PM
My local mechanic has my business forever.

Something broke in my windshield wiper lever so that my wipers would come on whenever I would hit a bump.  Fearing a big repair bill, I lived with it for a long time and then took my car in for an estimate. My mechanic came out and said I had two option: 1) the $300 option of replacing the whole lever, or 2) the free option.  Free???

"Yeah", he said, "I already put a rubber band from the lever to the hazard button.  You'll have to replace the rubber band every few months, but there you go".

He could have charged me $300, but he took care of it with a rubber band.  I will go there forever because I trust him when he says I need a repair.


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: twiggy on March 10, 2012, 01:09:46 AM
Safeway. I haven't been to a Safeway I don't love. There's the one by my dad's house that I used to go to all the time in high school. A decade later, my favorite cashier recognizes me, remembers I had a son, and asked about him last time I was in. Then I got to show her pics of the rest of the kiddos. That's been my experience with every Safeway I've lived near. The cashiers and managers know who I am. It's not just the usual hi/how are you/did you find what you're looking for. It's "how did your roast turn out? Oh, where are the kids today? Is the baby feeling better? Did you see that DS's favorite cereal is on sale?"

Also, my mechanic. He is great, and honest. He gets stuff done in a timely manner, and I never have to go in to get the same issue fixed six months later. And, when I was driving cross country and broke down in Oklahoma, he talked to the local mechanic for me to make sure that what the other guy said was making sense, and that I wasn't getting cheated or taken advantage of because I'm a female from out of town.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iradney on March 10, 2012, 06:17:26 AM
ThinkGeek. Forever and ever. They make buying pressies for Hubster much easier. Because he's one of those that says "anything" to "what would you like for your birthday?".

Also, a little coffee shop down the road called Just Ginns. The owner personally welcomes everyone, the red velvet cake is a.ma.zing and the quality of service is 15/10.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MsCopper on March 10, 2012, 10:36:24 AM
Coach. I purchased a gorgeous bag there a few weeks ago. After having it a day or two I realized it just wasn't for me. I returned it no questions asked. A few days later I received a thank you card. A thank you card! That has never ever happened before! I purchase a new coach bag for myself every year. I will continue to do so forever now. :) I Went to the outlet a few days later and ended up with an awesome bag, matching wallet, and keychain for less than I had originally spent at the regular store.

My Mechanic. Richie. Since November I've pretty much had everything replaced in my 10 year old Mustang. He's given me fair pricing on everything! Never once told me that something that I don't need done needs to be done. He does amazing work. My car is basically brand new again.

Ulta Salon and Makeup stores...  And Sephora..
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 10, 2012, 11:19:14 AM
My local mechanic has my business forever.

Something broke in my windshield wiper lever so that my wipers would come on whenever I would hit a bump.  Fearing a big repair bill, I lived with it for a long time and then took my car in for an estimate. My mechanic came out and said I had two option: 1) the $300 option of replacing the whole lever, or 2) the free option.  Free???

"Yeah", he said, "I already put a rubber band from the lever to the hazard button.  You'll have to replace the rubber band every few months, but there you go".

He could have charged me $300, but he took care of it with a rubber band.  I will go there forever because I trust him when he says I need a repair.

You just reminded me of my last trip to the mechanic; I was not really getting heat in my car, so I took it in.  I also needed an oil change.  So he looks at it and says you need a thermostat, and while he saw no leak, he saw evidence of leakage from the heating/cooling system.  So he flushed out part of it as he said he wasn't sure if he did the whole thing if it might upset any leak that might be there.  Oh, and I also needed a new battery.  I had told them i might have to wait as i didn't have enough $$ at that moment to do all this, and they said oh no, its January, you need heat, we'll fix it and you pay us when you can.

Fortunately the bill wasn't as much as I thought, so  I was able to cobble together enough to pay them in full.  Then I got home and realized they had not charged me for any labor; just parts.  They are so good to me and their other regulars, and they struggle too, being a small business in this economy.  So I try and refer anyone i can to them for repairs.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: marksgirl on March 10, 2012, 02:40:25 PM
Sir Pizza is a local pizza joint we have around my hometown. I have been going to it forever ever since I was a baby and still love it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: sparksals on March 10, 2012, 02:49:10 PM
I second Nordstrom, whether you're just looking or out to buy a new wardrobe, you get the same level of service.  And they know when to back off and let you be, if that's how you like to shop.

Vera Bradley, whether their CS, signature stores or outlets. Everyone is nice, friendly, and will go the extra mile to help you with whatever you need.

Various Hampton Inns.  My mom prefers them whe we travel since have shown themselves to be the best accessible rooms.  On our trip last year, while it was HC accessible, it wasn't quite.  So my mom, not to criticize, but more to let them know hey, this really doesn't work for someone in a wheelchair, wrote a letter, and the manger called her, and asked for her input on several things she had mentioned, i.e. the shower bench being at the opposite end of the tub from the hand-held shower head, and so on.  And all the ones we've ever stayed in have been clean, neat, and if you need something, they're willing to do what they can to help you get it.

There you go mentioning VB again!  i just posted to you in the other thread that you created a monster!! LOL  I LOVE VERA!  And the best place to buy is online.  So many deals.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Nika on March 10, 2012, 03:52:28 PM
Ooh, just thought of another one (because I went there today  ;)) -- Chipotle. They make an effort to use natural ingredients and you can definitely tell: I tend to feel lethargic after eating at most places, but because their food is natural it doesn't make me feel yucky at all. Also, I love that their portions are so big that you can easily turn it into two meals, they don't skimp on the guacamole like most places do (you'd better really like guac if you get some; they give you a GLOB. Yummy), they have brewed ice tea instead of that awful instant stuff, and and and: they now offer cilantro lime brown rice in addition to the white rice. So good.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jones on March 10, 2012, 04:13:17 PM
I live in a smallish town, so people generally travel 2.5-3 hours to the Big City for their shopping. I have discovered that many of our small stores have great deals, if you go regularly and they learn your face. One local store called The Chalet has nutritional suppliments, I had the opportunity to introduce my celiac SIL to their lower-priced gluten free products. Great customer service too.
Another store, a mix of tools and housewares, is where my hubby and I registered for our wedding. They have a little bit of everything and, though their prices aren't always better than Lowe's, their service is great. I can always find someone to help me locate an item or make a decision. Plus, when I have to buy a kitchen appliance, they have free delivery within the city limits.
We only have two grocery stores in town. My brother makes round trips to the Big City to load up at Costco, but one of our groceries has exceptionally good pricing on cased items twice a year. I get all my canned vegetables, bottled juices, rice and beans there. They have a good bakery, too, which I miss since going gluten free  :'( Fortunately, the other grocery store has well priced gluten free flour and mixes.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 10, 2012, 05:14:31 PM
Ooh, just thought of another one (because I went there today  ;)) -- Chipotle. They make an effort to use natural ingredients and you can definitely tell: I tend to feel lethargic after eating at most places, but because their food is natural it doesn't make me feel yucky at all. Also, I love that their portions are so big that you can easily turn it into two meals, they don't skimp on the guacamole like most places do (you'd better really like guac if you get some; they give you a GLOB. Yummy), they have brewed ice tea instead of that awful instant stuff, and and and: they now offer cilantro lime brown rice in addition to the white rice. So good.

Agree 110%! I love Chipotle! Everything you said is true (I, too, LOVE their guacamole and the brown rice). And I love their ordering system. I can order online in, seriously, 30 seconds and pick it up on my way home. I go there so often that they all know me by name. Ok, that's a little embarrassing! :D

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: SamiHami on March 10, 2012, 05:36:59 PM
I love the employees at my local Whole Foods.  They are pleasant, always ready to help find anything I need, make serving suggestions if I need them, and they sharpen knives for free in the meat department.

One thing I love about my local Whole Paycheck is that it seems the cashiers are allowed to comp little things for random reasons. On one occasion, I'd had a lousy, frustrating day and was barely holding back the tears while I was in the store. The cashier comped my box of tea for me (and yes, it was comped, not "forgotten" - she put a little orange sticker over the bar code), but I was so upset I didn't even notice until I got home. I really appreciated it when I did, though! On another occasion, BF and I were grabbing a few things, including a mango, and the cashier mentioned that they had champagne mangos on sale (2 for 1 or something like that), and if we wanted to grab a couple she'd comp them for us so we could try them.

They are awesome.

The only one in my area is not very convenient to get to, so I've only been there once. It was great, though. I had gone there specifically for gluten free hamburger buns since I couldn't find them anywhere else, and picked up a couple of other items as well. When the cashier asked if I'd found everything I was looking for, I happily told her how glad I was to have found GF buns, since I hadn't had a burger in months (since my diagnosis). She said that was great and you know what? You can have the buns for free!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CakeBeret on March 10, 2012, 06:26:05 PM
Ooh, just thought of another one (because I went there today  ;)) -- Chipotle. They make an effort to use natural ingredients and you can definitely tell: I tend to feel lethargic after eating at most places, but because their food is natural it doesn't make me feel yucky at all. Also, I love that their portions are so big that you can easily turn it into two meals, they don't skimp on the guacamole like most places do (you'd better really like guac if you get some; they give you a GLOB. Yummy), they have brewed ice tea instead of that awful instant stuff, and and and: they now offer cilantro lime brown rice in addition to the white rice. So good.

Oh, I love Chipotle as well! My son has been eating (and loving!) their guacamole and fajita veggies since he was 8 months old. We even have a picture of him as "Chipotle King" with a chipotle bag fashioned into a crown. The ladies who work there love him and always talk to him, and since cheese is his favorite food, they give him a free side of cheese whenever we go. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cattlekid on March 10, 2012, 06:37:20 PM
Men's Wearhouse. 

For our wedding, we had the men in suits instead of tuxes.  DH bought a new suit at Men's Wearhouse a few weeks before our wedding.

Due to stress, he spent the entire week before our wedding not eating and getting ill every other hour. 

So the morning of the wedding, he put on the suit pants and they fell to the floor due to his sudden weight loss. 

DH and the best man high-tailed it to the Men's Wearhouse where the tailor there took in his pants immediately while they finished getting dressed in the dressing room.  They were at the pre-wedding party on time and no one was the wiser. 

We did write an effusive thank you note to the staff at Men's Wearhouse when we got back from our HM and got a nice note in return.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MommyPenguin on March 10, 2012, 07:05:59 PM
Ooh, just thought of another one (because I went there today  ;)) -- Chipotle. They make an effort to use natural ingredients and you can definitely tell: I tend to feel lethargic after eating at most places, but because their food is natural it doesn't make me feel yucky at all. Also, I love that their portions are so big that you can easily turn it into two meals, they don't skimp on the guacamole like most places do (you'd better really like guac if you get some; they give you a GLOB. Yummy), they have brewed ice tea instead of that awful instant stuff, and and and: they now offer cilantro lime brown rice in addition to the white rice. So good.

Oh, I love Chipotle as well! My son has been eating (and loving!) their guacamole and fajita veggies since he was 8 months old. We even have a picture of him as "Chipotle King" with a chipotle bag fashioned into a crown. The ladies who work there love him and always talk to him, and since cheese is his favorite food, they give him a free side of cheese whenever we go. :)

My husband loves Chipotle.  In fact, when my second daughter was two days old, it was Oct. 31st--free burrito if you dress up like a burrito day!  He swaddled her, then wrapped her in aluminum foil as a burrito costume.  The hospital would *not* let him "borrow" her to take her to Chipotle for his free burrito, though.  :(  So he took a picture of himself holding her, pretending to eat her, then took the camera to Chipotle and showed them (I think he also wrapped his arm or something, too).  They loved it and he got his free burrito.  :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 10, 2012, 07:18:20 PM
The baby burrito story is so cute! :D

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DistantStar on March 10, 2012, 08:47:19 PM
Jones, you sure we don't live in the same town?  We even have a drugstore/hardware store called Chalet.  Not the cheapest, but if you don't want to drive a minimum of 80 miles for something the chances are very high that they will have it.  It's the first place I look for an awful lot of things.

And there is a local chain of three grocery stores (one in each town in the valley) that are all amazingly excellent for small town stores.  The only thing I go to the small (compared to their stores elsewhere) large chain store in one town for are certain frozen items as they have a much larger frozens section than the other stores, and I am not much of a cook.

Not a store, but an insurance company -- USAA.  They earned my loyalty years ago (calculating...half my life ago!   :o ) by the way they handled a minor accident I was involved in.  If you are eligible, I highly recommend them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jones on March 10, 2012, 09:22:50 PM
That is so funny! I don't think we live in the same town though; I noticed in another thread you said your local paper publishes twice a week; ourse only publishes once, and many of the articles are borrowed from the Big City papers. I don't recommend it unless you want to keep up on births/deaths.

I thought of another that will have my patronage: Maverick (gas stations). First, the gas is usually average price, never too high. Also, they are almost everywhere I go, they are always clean (with clean bathrooms), they have frozen yogurt, and honestly the workers are usually more friendly than at other gas stations I visit. I don't know if it's training or just good luck, but that seems to hold true at many I've been to.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on March 11, 2012, 12:15:03 AM
Our local financial advice guy.  DH and I moved to OurTown right after college - we were living together, knew we were gonna get married eventually, but weren't engaged yet or anything.  We both had bits and pieces of financial accounts hanging around - the mutual fund I had put a few hundred dollars of my high school job earnings into, etc.  We were really new to the whole "being on our own" thing and didn't know the first thing about making a real-world budget.

Well MIL had to stop by her finance person to drop off some paperwork one day, and we happened to be out with her, so we came inside too.  The woman MIL sees wasn't busy - she was just shooting the breeze with the receptionist - but she clearly had no interest in talking to us.  There was a new guy there, though, in the office next to her, and we started chatting while MIL took care of her paperwork.  He gave us a TON of good advice, helped us schedule a time to come see him the next day, and walked us through a bunch of the basics we didn't know we'd need to do (what papers we should save for tax purposes, setting up long-term goals, etc.).

We went back the next day and he gave us the whole spiel - even though we were clear upfront that we were just out of college and weren't going to be buying investments anytime soon.  He was really clear that we were better off saving up some money ourselves first, to keep in a regular savings account for emergencies, before we even think about mutual funds or stocks or any of that stuff.  So now, eight years later, we're finally in a position to deal with starting college funds for Babybartfast and UpcomingBaby#2 (still need a better name for her!) - we still won't be rich enough for him to make more than a nominal amount off of us, but someday when we're millionaires we'll still come to him for advice.  After all, if that ever happens, he'll be the one who got us there  :P
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on March 11, 2012, 01:25:33 AM
The place I went to to get my engine cleaned. I had a hard time finding a place here in Tucson and so finallygoogled and then looked them up on Yelp. I made the appointment and nto only did it take less time than they said but they washed my car gratis.

Granted this is not a regular thing, but I recommend them to everyone.

**********

The place where I got my current glasses (and now with insurance changes cannot use any more).  They wanted my insurance card for the exam but I told them I didn't have vision so it was no good. Well, the optometrist found out I have slight cataracts in both eyes [not unusual for my age] making it not an eye exam but a necessary medical exam, and therefore covered by insurance. So I gave them my insurance card, they called in and the insurance company agreed - so my exam went from $129 to a $15 or $20 co-pay!

I told everyone at work about them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MissRose on March 11, 2012, 08:55:50 AM
My local credit union: Been very helpful when I've had issues with card compromises when I was traveling, also offering bill pay online, etc.

Nordstorm: I've always been treated well no matter how much I spend and/or not spend there

Sephora: Great customer service, and free samples especially when ordering online

Amazon: Also great customer service experiences plus I like the super saver shipping

Torrid: I like the selection, and plus the staff is helpful & most of them like me are plus sized which makes it helpful when getting advice on clothing selections
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: emwithme on March 11, 2012, 10:29:31 AM
Clare's Accessories.  I love funky hair stuff and I'd rather get three or four cheap (and disposable - because I'm very likely to break it, or have it stolen by kittehs etc) things than spend a little more money on one thing.  I also have ME & fibromyalgia so if I'm out shopping I use a powerchair. 

My best friend and I were shopping, and I sent her into Clare's teeny weeny shop to get me some hair bands.  When the assistant saw me, she came over and told me that every shelf unit in the middle of the store is moveable and that if I needed anything moving, they'd be happy to do it - and they were!  I now go in there more because of their disabled-friendly policies - and attitude.  It was mainly teenage girls working there and they had no problem dealing with me as a person rather than a wheelchair. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Vall on March 11, 2012, 10:54:30 AM
We have a local grocery named Dorothy Lane Market.  They are head-and-shoulders above the rest for customer service and their deli, bakery and meat departments.  All their staff wear black pants, white button up shirts, black ties and full black aprons.  They always look neat and clean but it's their attitude that matters most.  They are 100% customer-focused, friendly, professional, and never pushy.  I've never heard any employee say anything negative or have anything close to an indifferent attitude.  The store over-staffs so there's always someone who will happily help me.  The first time I took my DH there he was shocked to see the baggers cheerfully loading groceries into the customers' cars (he hadn't seen that since he was a kid).  Plus, their bakery items are better than what I've found in any of our local restaurants.  Very yummy.

For an on-line store, I like Palatine Roses for bare root roses.  They are a little pricier but what you get is amazing.  The roots (not counting the plants) are at least 1.5 feet long and very healthy.  I've bought a lot of plants locally and on-line from other venders but no one comes close to the level of product and service that Palatine does.  When it comes to roses, I'm loyal to Palatine.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: The703 on March 12, 2012, 08:56:56 AM
Amazon
Chick-Fil-A - Just for the food. I don't believe in the philosophy either.
Wegman's - Great all around.
Trader Joe's - great products and the staff is great.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: readingchick on March 12, 2012, 09:51:00 AM
My favorite used bookstore. I've found some interesting additions to my personal library there; plus the lady who owns it is very very personable.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Twik on March 12, 2012, 10:12:55 AM
Walking on a Cloud chain of shoe stores. Everything I've bought there is comfortable! It IS like "walking on a cloud".

It is the only store where I have ever gotten heels so comfortable I can work all day on my feet wearing them without pain.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BarensMom on March 12, 2012, 10:13:38 AM
I have two that I recommend, but I can't shop there since they're out of my range:

USA Tire in Woodland, CA - I ran over a curb and blew a tire.  I called USA and the gentleman there called all over Sacramento for my particular tire (not just size, but brand and model), found it, had it picked up and delivered to his store, installed and balanced, and had me back on the road in under 3 hours.

A little western supply store in Dixon, CA - We were having breakfast with friends in a little cafe in Dixon.  The waitress brings out my hot maple syrup in a glass container sitting in a bowl.  I picked up the container by the handle and the bottom fell out and syrup drenched my pants.  I tried cleaning up in the restroom and ended up a wet, sticky mess.  At another table the owner of the store next door saw the whole thing.  She opened the store for me, helped me clean up and fitted me into another pair of Levi's.  I thanked her profusely at the time, but I've always wanted to go back and take her flowers or something.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on March 12, 2012, 10:22:21 AM
Mountain Equipment Co-op (MEC).  They are the Canadian version of REI.

Their clothes are starting to get a little too trendy and their largest women's size is just a bit too small for me but the service I've received there has been top notch, especially when dealing with problems.  I still shop there a lot for gear and for Christmas presents for my brother's family.

I had one on-line mix-up fixed with no issues.  I'd ordered something for my SIL on line.  The outside of the bag the garment was in said one size but when opened up, the garment was a different size.  Sent it back, got shipped the correct size, all on their dime.  I even changed the shipping address to go right to my SIL.

This past Christmas, my brother bought something for my Dad at a store local to me.  When we tried to set it up for him Christmas Day, one part was broken.  I took it back, got a new one and was credited for about 20% because the item was on sale that week!  I did give my brother the refund.  ;)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on March 12, 2012, 10:31:02 AM
Lands End.  I love most everything that I have gotten from them.  And their customer service is EXCELLENT. 
My mom called up once and asked about the color of one of their dresses.  In the catalog it was the exact match to a hat that she owned, but wondered if the color in the catalog was true.  The CS rep asked if mom could be on hold for a little longer than usual.  CS came back and said "Well, I grabbed the dress from the warehouse and it looks like it matches perfectly to the color in the catalog".   :o
They use to have an Outlet store near my office, I had almost 3/4 of my wardrobe from LE.  When it was announced they were closing, I sent an email of distress and woe, including claiming that the outlet was the main reason that my mom came up to visit me.  I got a great response from their rep.  Not a cut and paste job because the rep assured me that my mom will come even after the store closed.  (It was hilarious.)

Penzey's Spices.  If you are a baker or cook this is a MUST store.  The only complaint that I have had with them was that the company changed from plastic jars to glass and now they don't fit in my wooden spice racks.  The clerks are ALWAYS extremely helpful and very knowledgable about the products. 

Our credit union. There have been a couple small issues and one VERY big one (someone got our number and tried to buy stuff from Belgium.)  They have been FABULOUS to fix whatever issues and to contact us when something doesn't seem right...like Belgium.

Another Trader Joes fan.  If you have been, 'nuf said.  If you haven't, you poor poor thing.   
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: WhiteTigerCub on March 12, 2012, 12:56:50 PM
L.L. Bean - I got a backpack from them about ten years ago. It lasted all through my college days, lugging tons of books around and is roomy and waterproof as well. Even after all the tortureous thinkgs I have done with it, the zippers work perfectly and nary a stray stitch or fray on the bindings. I also bought a large duffel bag that works great as a travel bag. It has clips that make the bag smaller if I can't fill it up. It's so roomy I hardly ever need to undo the clips even when I pack clothes for a whole week's trip.

Amazon - Love the super saver shipping and how easy it is to make a purchase. A few clicks and I'm done. I hate going into stores to buy things now, as I love the convienence of having it all shipped right to my house. Especially big awkward stuff that may not fit well in my car. One draw back, is that I had to clean out my garage this weekend and tear down all the boxes I have gotten. It looked like I was becoming an empty box horder I had so many! :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: sparksals on March 12, 2012, 01:05:46 PM
USAA.   Their service is second to none and they always go the extra mile.  We have our insurance through them, and while it is a bit higher price, there are no surprises when we have a claim.  Their credit cards are much lower interest rates too. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Dr. F. on March 12, 2012, 01:59:58 PM
We have a local grocery named Dorothy Lane Market.  They are head-and-shoulders above the rest for customer service and their deli, bakery and meat departments.  All their staff wear black pants, white button up shirts, black ties and full black aprons.  They always look neat and clean but it's their attitude that matters most.  They are 100% customer-focused, friendly, professional, and never pushy.  I've never heard any employee say anything negative or have anything close to an indifferent attitude.  The store over-staffs so there's always someone who will happily help me.  The first time I took my DH there he was shocked to see the baggers cheerfully loading groceries into the customers' cars (he hadn't seen that since he was a kid).  Plus, their bakery items are better than what I've found in any of our local restaurants.  Very yummy.

Wow! You must live where I grew up. I hadn't thought about the Dorothy Lane Market in *YEARS*. Good to know it's still going strong!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: *new*mommyagain36 on March 12, 2012, 02:19:44 PM
^ Yes, CFA.  So yummy and everyone I know will eat there, even 15 month old DD loves the yogurt.  And my hubby's diet book, "Eat This, Not That" states every sandwich is under 500 calories.  Woo-Hoo.  But what the heck is their philosophy?  I am clueless.

Our local Tax lady.  She does taxes out of her basement and she does a great, thorough job every year.  She also charges very little to do them because in her own words she just "likes to do taxes"  It is hands down the most painless process ever.  We sit and visit and then you leave with your taxes ready to be mailed in.  Never knew tax prep could be so pleasant.  ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: violinp on March 12, 2012, 02:36:08 PM
^ Yes, CFA.  So yummy and everyone I know will eat there, even 15 month old DD loves the yogurt.  And my hubby's diet book, "Eat This, Not That" states every sandwich is under 500 calories.  Woo-Hoo. But what the heck is their philosophy?  I am clueless.

Our local Tax lady.  She does taxes out of her basement and she does a great, thorough job every year.  She also charges very little to do them because in her own words she just "likes to do taxes"  It is hands down the most painless process ever.  We sit and visit and then you leave with your taxes ready to be mailed in.  Never knew tax prep could be so pleasant.  ;D

They're Christian, so are not open on Sunday.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 12, 2012, 02:48:35 PM
I also like that they treat their employees well.  I know someone that works there, and she's treated very nicely.  You can tell that just by talking to the employees; they have a smile on their faces and act like they actually enjoy working there.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 12, 2012, 03:09:52 PM
My credit union.  Never had a problem with anything, and they are always friendly, helpful and pleasant.  My best CU story; i woke up one night, in a panic, knowing I had a payment coming out taht day, but had forgetten to transfer $$ from savings to checking, so i logged on, but got their additional verificiation notice (I get it sometimes even though i say not necessary on my home computer) and managed to lock myself out of my account. 

so i called CS, and while they were not able to reset my online access, CRIVINS! some additional verbal verificaiton she was able to transfer money so my payment was covered.  And it was about 3am!

I also have to say American Express. I have 2 cards with them, and their customer service is second to none.  Any time I've had an issue its been resolved, quickly, cheeerfuly, professionaly.  And if they didn't have an answer then for me, they were able to find out when they might have one.  So even though I pay a hefty annuial fee on my one card, i won't switch as they are so good.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on March 12, 2012, 03:20:16 PM
^ Yes, CFA.  So yummy and everyone I know will eat there, even 15 month old DD loves the yogurt.  And my hubby's diet book, "Eat This, Not That" states every sandwich is under 500 calories.  Woo-Hoo. But what the heck is their philosophy?  I am clueless.

Our local Tax lady.  She does taxes out of her basement and she does a great, thorough job every year.  She also charges very little to do them because in her own words she just "likes to do taxes"  It is hands down the most painless process ever.  We sit and visit and then you leave with your taxes ready to be mailed in.  Never knew tax prep could be so pleasant.  ;D

They're Christian, so are not open on Sunday.

That, and they have very publicly supported some polarizing political views, including financially supporting a charity which takes a rather extreme stance on some social issues.  I don't eat there because I don't want my money going to support that particular charity, even though their food is good!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: DottyG on March 12, 2012, 04:16:02 PM
May want to be careful if we don't want the thread closed.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: violinp on March 12, 2012, 04:19:18 PM
May want to be careful if we don't want the thread closed.

Right. Back to regularly scheduled thead  :P
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: robobecky on March 12, 2012, 04:44:16 PM
The local Handyman business here.  I love them.  They do excellent work, are friendly, will squeeze you in if you have an emergency, even if you call mid afternoon, and are resonably priced.  They also didn't charge me anything, not even the standard come out and look at the problem fee when they couldn't fix a problem for me even though the worker was here at least a 1/2 hour.  I'm pretty sure that their guidelines for charging are the coming out fee plus a minimum of one hour charge for any job, but another time a job at my house only took about 1/2 hour and they only charged me for a 1/2 hour.  I will always use them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Amara on March 12, 2012, 05:59:12 PM
It's great how many superb businesses are out there. It's far too easy to focus on the bad and forget that there really are excellent ones. My nominations include (in no particular order) Trader Joe's, Nordstrom, my local mechanic who is a Honda specialist and so honest he squeaks, Wescom Credit Union, Powell's Books, LL Bean, and probably a few more.

Great thread.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: JonGirl on March 13, 2012, 03:06:18 AM



Papa Ginos Italian restaurant in Lygon Street Carlton.
Best food in Melbourne and excellent service. I've been known to leave a A$10 tip on a A$30 meal.

Judy McKay florist in Synnot Street, Werribee for my flowers.
A little expensive but they last longer then anyone elses flowers.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cicero on March 13, 2012, 04:00:07 AM
any store /company that treats me with respect will have my patronage forever (as well as my friends' and friends' friends and so on). fool me once - don't bother apologizing - i will find someplace else.

Anyway - my plumber, who unfortunately is not on my landlord's insurance and therefore i can't always use him. he is honest, fairly priced, and leaves the place clean when he finishes.

my "greens guy" - the guy in our market where i buy greens. there must be over 20 stalls that sell greens (lettuce, spinach, all sorts of fresh herbs etc). why am i in love with my green guy? when i first started buying there, i asked if he had fresh basil. and he said "i do, but it's really not nice and i won't sell it to you. you can have it if you want it (for free)".
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Winterlight on March 19, 2012, 09:04:12 AM
Land's End, LL Bean and Zappos. All have great customer service.

Whole Foods- I was in there this weekend and found a product marked as on sale, but the sale date had expired. I went to the clerk and asked if it was still on special. She said no, but since we still have this up we'll give it to you for the sale price. Regular price $8, on sale $5.50. Score!

My favorite Italian place downtown. The staff there recognized me when I hadn't been in for months. Service is great and the food is delicious.

My Organic Market- great prices, great options, great service.

My oral surgeon, who made getting my wisdom teeth out as painless as possible- except for the bill. *g*
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: kethria on March 19, 2012, 09:45:28 AM
Navy Federal Credit Union. When I still lived in Bogota, Colombia I went to an ATM to withdraw my tuition money and the ATM ate it. 500 dollars gone. I called in a panic and the NFCU phone rep was able to issue me an "instant interest free loan" and then they contacted the foreign ATM company to get the money back. In the end I only owed 20 bucks due to a sudden devaluation in local currency but it was amazing. I got my mom and sister accounts there and they love it as well. It's the best thing that came out of the marriage to my first husband.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: carol1412 on March 20, 2012, 02:14:41 PM
POD Zappos, Amazon, Trader Joe's and Penzey's Spices. I also get great service at 6pm.com for shoes on serious discount (just bought 3 pairs at 70% off!) My local Half Price Books is great also and the Barnes & Noble in the mall closest to us.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Editeer on March 20, 2012, 03:35:05 PM
Sierra Trading Post is absolutely my favorite mail-order (Web-order) clothing business. They sell mainly overstocks, irregulars, etc. They started with mainly outdoor clothing, but have expanded to include a lot of very nice, office-appropriate women's clothing and casual wear. Reasons I shop there:

--The prices are great.
--Honest treatment. No surprises or gotchas; no misleading "discounts" that aren't really discounts; no overcharges.
--Never a problem with shipping, and I've been buying for oh, ten years? at least
--Never a problem with returns. No questions asked. (They do charge for return shipping, but I don't have a problem with that.)
--Some really nice, unusual clothes that have really perked up my wardrobe.

I also like Land's End and LL Bean, although Bean is a little rich for my blood.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 20, 2012, 09:43:44 PM
Crate and Barrel. Not only do they have great stuff, a lot of it very inexpensive, they are always friendly, pleasant and great to deal with.  I broke a glass Sunday while cleaning, and decided that since I wanted a couple more, I'd order 4, one to replace the one i broke, 2 to add, and one spare.  I ordered online, and received them today.  It cost me almost as much as the glasses to ship them, but since the closest one is a 40 mi rt, i figured it w as the same as gas to get there.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: oz diva on April 23, 2012, 03:40:45 AM
dingdangity wrong thread
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BabylonSister on December 05, 2012, 03:24:51 PM
I hope it's okay to post in this very old but lovely thread.


I think KnitPicks has already been mentioned in this discussion.  It's my turn to praise their customer service.


On Cyber Monday, they were having a really good sale. Most of their yarns were 40% to 60% off. I purchased five balls of yarn. Four were of a regular yarn with a great discount, and the fifth was a "limited edition/grab it while it's there" type of deal. The total amount was around  $21 with shipping.


I saw the transaction appear on my online bank account statement as pending.  A few days later it was still pending but I also noticed a $9 discrepancy on my balance. Namely, my balance was $9 higher than it should have been and the numbers just weren't adding up.  Eventually my order was processed and the total they ended up charging me was only $12.  It turns out that the special edition yarn was discontinued and for that I got free shipping on the rest of my already greatly discounted yarn.


But that's not all! Today I got an email apologizing for not being able to sell me the special edition yarn and offering me $10 off my next order.  No minimal amount.  Knowing KnitPicks's very reasonable prices, that means I can get enough yarn for a small project for only the price of shipping!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Elisabunny on December 05, 2012, 03:57:36 PM
^I'm glad you resurrected this thread!

We got our van 4 years ago from a used car place.  The owner encouraged us to buy the extra warrenty.  Since our last car had needed lots of repairs, we did so.  Anyway, Thanksgiving evening I was driving home from my parents' house, when the engine died.  I took another car to Children's Hospital, DH came home and worked on getting the car repaired.  Turns out it was an expensive fix.  When he couldn't find our copy of the warrenty, he went back to where we bought the car to see if they could help.  Not only did the lot owner dig the info out of their computer, he volunteered to cover anything the warrenty didn't!

Yes, we're going back there the next time we need to replace a car.  And, we'll recommend it to anyone who asks.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on December 05, 2012, 05:51:52 PM
I'm glad this thread got revived too!

For my favorites:

-my local credit union.  Why didn't I do this sooner?
-Costco--they're locally based and I really like the owner's philosophy on how to treat their employees.  It shows through in the service they provide.
-Gaia Conceptions--an online clothing store that uses all natural dyes/fabrics, custom made to order.  It's a bit more expensive but I love their stuff and the owner is really great about communication.
-Amazon--quick and easy shopping.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Kimberami on December 05, 2012, 10:14:47 PM
Strictly Running.  Great running store in SC.  The owner is amazing.  He helped me pick the perfect running shoe, and he didn't try to sell me the most expensive pair in the store.  He gave me great advice.  I'll be going back for my next new pair.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mad Goat Woman on December 05, 2012, 11:28:50 PM
MAC cosmetics counter in Myers. They've been consistently helpful, and very good.

Cue. Expensive dresses, but fantastic service. Every time I've gone in there, even wearing old jeans and sloppy sort of clothing, they've been helpful.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Snooks on December 06, 2012, 06:03:34 AM
John Lewis (department store in the UK) came round and repainted my hallway when they made a tiny scuff delivering some furniture.
Local car repair shop did a small fix on my DH's car for free which I'd previously been quoted £25 for by another garage, as I was out of work at the time I was incredibly grateful so we'll be taking the car back there again, plus it's walking distance from home so we can drop the car off and not have to negotiate public transport to get home.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Girlie on December 06, 2012, 08:56:26 AM
Amazon - I recently ordered a book for my DH for Christmas - it was a new one, and I bought it before the actual release date. A week later, Amazon recredited me $0.76 because someone else had purchased it at a lower price before the release. It might not be much, but it won my loyalty. :)

Clinique - I just love their products, and I love the little gifts with purchase that they have from time to time.


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 06, 2012, 09:32:09 AM
Publix - They are my go-to for nearly everything. I know where everything is in my store and can get in and out quickly. The pharmacy is good too.

Penzey's Spices - I will never have to over pay for bad spices again.

Whole Foods - All of the hard to find items and at good prices.

Sephora - Makeup and fragrance with amazing service.

Toojays - Restaurant, deli, and bakery with amazing food and good service. Their Banana Dream cake is wonderful.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nayberry on December 06, 2012, 09:43:00 AM
uk based so -

Costco - i adore the meats and have never had a bad product.

Lakeland - i daren't look on the website as i buy everything, and when i had a problem with my mum's wedge maker  (like this but an older version http://www.lakeland.co.uk/13644/Lakeland-Veggie-Wedger ) where the plastic split along one where one of the blades joined the outer ring, they insisted on sending a new one and didn't want the old one back.   also the only place you can get a remoska! 

Amazon - had to return a pc after a disc got stuck and they had arranged the replacement and shipped it within 12 hours and arranged for a replacement disc.  + super saver delivery!!!

my local bakery/cafe - they make the best chocolate twists ever!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RebeccainGA on December 06, 2012, 10:09:00 AM
- Our credit union in Arkansas. Even though they obviously don't have a branch in GA, I still will MAIL my occasional deposits to them because they are that good.
- Our mechanic in AR, who I have recommended to everyone I know there. He's cheap, quick, polite, and unless he tried to sell me blinker fluid or left handed spark plugs, I'll buy whatever he sells me because I know he's telling the truth.
- Publix, who I loved when I lived in FL, and now love again that I'm back in their territory
- HolyClothing.com, which if you love embroidered fancy clothes is a winner - I have five dresses from them (including two wedding dresses, since we had two weddings). Occasionally their seams come apart, but for the price, I can fix that easily. They are ethically made by hand in India, and for the price are unbeatable. I've been shopping with them for 15 years.
- POD the Amazon/Zappos/ThinkGeek recommendations - all awesome. Also TigerDirect for computer related gear.
- Target pharmacy - I've been to them in three states now, and they are, 100% of the time, inexpensive, fast, friendly and caring folks. NEVER have a problem.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: rose red on December 06, 2012, 12:09:08 PM
There is a restaurant that gives you a cup of soup with your meal.  I don't like the soup but my mom does.  I asked for a container to pour in that cup of soup.  They came back with genuine smiles and a large container filled with soup and said they hope my family enjoy it. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magician5 on December 06, 2012, 02:12:27 PM
Red Robin for a meal...

I went there for the first time yesterday. I usually carefully avoid chains (ethnic 'hole in the wall' places are my favorite), and Red Robin is a very casual chain (about on a level with Denny's or IHOP) which usually I'd avoid entirely, but I had to try the "ghost pepper" burger.

I'm old and use a walker, and I tend to eat alone, and I know I don't look like any server's idea of a lucrative tipper, but they fell all overthemselves greeting me and making me comfortable, and making sure I got the most out of a menu I'd never seen before, and got out within my time limit. That server got a 30% tip on my small check, and everyone else got a heartfelt "thank you, I will definitely be back" from me.

There are better choices than the "ghost pepper burger" (it seems like a pointless novelty) but there are other choices I'll have to try, and the onion rings are wonderful, and who can argue with unlimited well-cooked steak fries?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cattlekid on December 06, 2012, 05:44:58 PM
We agree wholeheartedly on the ghost pepper burger.  But next time you are there, try the turkey burger.  It is actually a turkey burger with flavor, which can be hard to come by.  I do agree that their staff (at least at our local Red Robin) is friendly and definitely tip-worthy.

Red Robin for a meal...

There are better choices than the "ghost pepper burger" (it seems like a pointless novelty) but there are other choices I'll have to try, and the onion rings are wonderful, and who can argue with unlimited well-cooked steak fries?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 06, 2012, 05:51:45 PM
We recently got Burger21 restaurants here and they are amazing. Their sweet potato fries and CRUD MONKEYS! burger are DH's favorite lunch. Their service is excellent.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: TylerBelle on December 06, 2012, 09:53:13 PM
Olive Garden. The food is yum, the only regret is I wish they had pesto as a pasta sauce option. The staff at our local one here has always been above and beyond cordial and accommodating.
 
Another shout-out for a Credit Union. In one instance, they were there to steer me from away from making a wrong purchase when I was car shopping. I shopped further, and found a much better deal. Then the auto place where I got my vehicle were really nice and dealt so fairly with me.

Books-A-Million. I can get lost in there, and it's so easy to overindulge. Recently I went shopping for a study Bible and they had a better selection than one of the religious bookstores.
 
ebay. Though I don't shop on it as much as I used to, they took care of me when I made a big knot-headed blunder. I absentmindedly gave out my password. Then not two days later, I got an email saying my account had been suspended. I checked and yeppers, it was all froze up. I contacted ebay and they told me it was for my own protection, my account was in danger of being compromised, and it was then I realized what I'd done. How they'd discovered it and so quickly remains a mystery for me but I was quite grateful, and it took some effort to get reinstated. Thankfully it seemed no one, buyers or sellers, had been duped because of me, and I was happy too that my all-positive feedback remained intact :D.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on December 06, 2012, 10:06:47 PM
Add me to the list of Publix fans.  That's about the only thing I can think of that's positive about moving back to Miami.

I'm also a huge fan of the big bank that I used to work for.  I don't want to name them publicly, but I will tell anybody who asks in a private message.  The biggest reason I'm loyal to them is their policies about benefits.  I don't want to get into political territory, but I'll say I fully approve of their stance on the matter.  They also treated me very well while I worked for them.

There's a barber in the tiny town I'm staying in right now that I'd love to take back to Miami with me.  He's so wonderful and does an amazing job on the boys' hair.

The boys' hip/leg surgeon.  A more wonderful doctor has never been made.  Well, there is my old pediatrician as well, but I think he's retired.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: deety on December 07, 2012, 07:35:04 AM
I had to look up their menu to see what the crud monkeys! burger was.  It looks yummy, and so does the 'Shroom one.  And sweet potato fries?  Yes, please!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BarensMom on December 07, 2012, 07:41:52 AM
I have to say, that after years of having to deal with PC problems, we will now only buy Apple products.  Everything works together, no compatibility issues, no hardware/software problems, almost everything is wireless and it just looks cool.

We bought stock back when Jobs returned and it's been very good to us.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lorelei_Evil on December 07, 2012, 07:49:29 AM
Red Robin for a meal...

I went there for the first time yesterday. I usually carefully avoid chains (ethnic 'hole in the wall' places are my favorite), and Red Robin is a very casual chain (about on a level with Denny's or IHOP) which usually I'd avoid entirely, but I had to try the "ghost pepper" burger.

I'm old and use a walker, and I tend to eat alone, and I know I don't look like any server's idea of a lucrative tipper, but they fell all overthemselves greeting me and making me comfortable, and making sure I got the most out of a menu I'd never seen before, and got out within my time limit. That server got a 30% tip on my small check, and everyone else got a heartfelt "thank you, I will definitely be back" from me.

There are better choices than the "ghost pepper burger" (it seems like a pointless novelty) but there are other choices I'll have to try, and the onion rings are wonderful, and who can argue with unlimited well-cooked steak fries?

They do have wonderful service.  A couple of winters ago I was really having trouble with my leg and couldn't get enough leverage with my cane to get up out of the booth.  The seat was just so soft that I couldn't get my legs under me.  A busser came over and helped me get up.  Didn't make a big deal of it.  I put a $10 bill in his hand. 

Unfortunately, that location closed recently. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Wulfie on December 07, 2012, 09:36:03 AM
Another great shout out for Red Robin. I love their BBQ chicken burger. The other thing I like about them is that if what you want is not on the menu, you can just let them know what you want on your burger and they will customize it for you. If they have the stuff in the restaurant, they will put it on your burger if you want it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magicdomino on December 07, 2012, 10:28:57 AM
Hm, I just noticed a new Red Robin the other day.  I may have to try it out.

When I get my next root canal, my first choice will be the oral surgeons who did my previous ones.  I've two different surgeons, and both were excellent.

Podding Penzey's and Land's End.  I particularly like being able to return Land's End stuff at Sears stores with a Land's End department. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on December 07, 2012, 02:27:02 PM
If anyone needs a root canal in the Denver area, I know a good doc for that.

Also, when I finally am able to get my dental implants, I'm going to the oral surgeon who took care of the mess that was my old bridge.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CakeBeret on December 07, 2012, 02:32:35 PM
Speaking of Red Robin, my best friend and I went there last night. We have a habit of being terribly indecisive on meals when we're together, so we always end up ordering two entrees and splitting them. Last night we decided to order one burger with regular fries, and one chicken sandwich with garlic parm fries (yum!!!!). The server found out that we were splitting them, so he had them plated all separately. Half a burger and regular fries in one basket, half a chicken sandwich and garlic parm fries in another basket, for each of us. I was impressed.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Zilla on December 07, 2012, 02:39:27 PM
Online, Amazon and Target.com.  Both have served me well.
IRL, I adore Smashburgers, Harris Teeter and Earth Fare.  I Am sure there others but I can't think of them now.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: readingchick on December 07, 2012, 03:30:59 PM
Courthouse Coffee. I love their selection of food, plus their drinks are divine.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Tea Drinker on December 08, 2012, 11:02:30 AM
Porter Square Books, in Cambridge, Mass. They've got a reasonable selection of books for browsing, and a really nice tea and coffee counter. And it's handy to the T (subway) stop, so I can get off the train, get a cup of tea, look at books, and then take the bus the rest of the way to my girlfriend's place. One small nice thing is that they have a "buy n, get one free" deal for coffee and tea, like a lot of places (I think n is a dozen) but don't make me keep a card. I just give them my name, and they update the record. (Places where I have to get the card stamped, I mostly don't, because I forget to have the card with me, or it's buried in the bottom of my bag.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: amandaelizabeth on December 08, 2012, 02:58:33 PM
I know not many ehellions will be using this company but I cannot sing the praises of Coutts Cars in Auckland loud enough.  I bought a second hand car from them and long story short it was a real lemon.  They have spent over three times what I paid for it honoring their guarantee, always with a smile and a cup of coffee.  At one point when they saw my husband they would make him a long black without asking.  I was lent showroom cars, or driven around by one of the mechanics.  Nothing was ever too much trouble.  When the gear box fell out the day before my daughters wedding, they found me a white fancy car so I could celebrate in style.

As I can no longer buy a new model of the car, I have told them I am sticking with it to tghe bitter end.  They were most gracious about it.  However if I ever buy a new car you can be sure it will be from Coutts
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on December 08, 2012, 03:12:17 PM
If anybody's ever in Enumclaw, WA, I have to highly recommend Les Schwab Tire Center. I took my car in this morning to have the tires checked for nails/leaks before embarking on my cross country journey.  When they found out what I was doing, they asked me if I was in a hurry, and since I wasn't, they proceeded to spend the next hour and a half going over my entire car with a fine tooth comb to make sure it was in good condition and wouldn't have any major issues during my drive. Best of all, they did this completely without charge, and wouldn't even accept a tip for their service.  All this for a person with North Dakota tags, who's driving from WA to FL, with only a slim chance of being back in the area any time soon.  That's service above and beyond anything I would have ever dreamed of expecting.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magician5 on December 08, 2012, 03:28:27 PM
I can't promise eternal patronage, but ANY place that employs handicapped lower-level employees (baggers, etc) gets many extra points from me.

One regional grocery chain can be depended on to do this, without making a big self-promoting "thing" out of it. Once I understood what was going on, I made a point to adjust my "how ya doin, and thanks" conversation to a simple and direct level, and usually our parting few words of banter puts a smile on my face for the day.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Just Lori on December 08, 2012, 04:08:13 PM
Many years ago, our overhead garage door mechanism broke.  We called a locally owned company, and the owner came over to take a look.  He diagnosed the problem and told my husband that, while he could fix it and charge us, my husband could probably buy a part for a couple of bucks and fix it himself.  He gave us the part number, didn't charge us and went on his way.

My husband attempted to fix the garage door himself, and it just didn't seem to work.  He called the original company and asked if they had any suggestions, and if not, could we get a service call?  The owner said he was going to be in the neighborhood later, so he came by to take a look.  He figured out the problem, walked my husband through the fix and did not charge us a thing.

Suffice to say, we hired them to install a new door when it was time.  We called them when someone (cough cough) decided to try to back out of the garage without, um, actually opening the garage door.  We recommend them to everyone, and we cringe when we see some of the bigger names working on neighbors' garage doors.  They're awesome.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Twik on December 10, 2012, 12:17:29 PM
Hertz Rent-a-Car at Hartford Airport. I was late for my flight (my fault entirely), and they not only were nice about not having refilled it, they drove me to the airport directly, because the van wasn't there. Super service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BabyMama on December 10, 2012, 01:06:14 PM
Starbucks, Victoria's Secret online, LL Bean, and Zulily. Great customer service. I like knowing that when I have a problem, someone will be there with a solution :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 10, 2012, 02:31:17 PM
I can't promise eternal patronage, but ANY place that employs handicapped lower-level employees (baggers, etc) gets many extra points from me.

One regional grocery chain can be depended on to do this, without making a big self-promoting "thing" out of it. Once I understood what was going on, I made a point to adjust my "how ya doin, and thanks" conversation to a simple and direct level, and usually our parting few words of banter puts a smile on my face for the day.

In my area, Publix and Five Guys Burgers go out of their way to hire the disabled. The managers at Five Guys always make sure their disabled employees get their favorite food to take home with them too, as most live in group homes and may have missed dinner by the time they get there.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Miriam on December 10, 2012, 05:01:08 PM
Aerie from American Eagle.

Had to buy presents for a lingerie party, so I thought I would go down the comfortable and conservative route. There is a 7 for $26 special that would not automatically change in my checkout, so I called customer support to see what I could do to fix the overpricing. The gentleman on the other end had to take my order over the phone, something that could have been uncomfortable but he remained professional and polite throughout. He even threw in free 2 day shipping since my computer was having difficulties changing the price, which is very generous. I've never owned Aerie products before, but I'm thinking of buying something for myself now thanks to the wonderful experience with their company.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: misha412 on December 10, 2012, 08:39:59 PM
The one business I absolutely miss from Florida is Publix. I live in NC now and the closest Publix is 40 miles south of me in SC. So close, yet so far!!!

I also miss Cuban food in Florida. In Tampa, the best place for authentic Cuban is La Terasita's.

I love a local Mexican place near where I live. Flavorful food, great staff, and good prices.

Home Depot. The closest home improvement store to me is Lowe's. But when I can, I go to HD for the service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on December 11, 2012, 12:07:33 AM
I did a summer internship at Kennedy Space Center a few years ago, and I looooooved the sandwiches at Mr. Cubano in Cape Canaveral. Even tried to get them to ship me one in CO. :-)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mad Goat Woman on December 11, 2012, 04:54:15 AM
This fantastic bakery in Canberra city called Dobinson's. It's fantastic, the food is lovely, and the staff are efficient, and it's almost never quiet that's how popular it is. I've been getting my quiche lorraines there for well over ten years whenever I'm in the mood for it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on December 11, 2012, 07:53:45 AM
US Cellular.  By and large the best cellular service out there.  They are not pushy when you go into the store, but rather very helpful when you have questions about phones and plans.  I was going in a few times before I was able to drop Verizon and go to them to get an idea for what phone I wanted and the best possible plan and they didn't try to get me to join then. 

And I've been going in a few times recently to play with various smartphones to decide which one they want and once asked one of the sales ladies what she had.  She said that right now she had a more basic phone they were all given, but when she was going to upgrade she was going to go for the Samsung Galaxy II, not the III even though it was more pricey and newer and had 4G.  That impressed me that she wasn't trying to push the newest and the greatest but was honest about her own preferences. 

They also do not give you the runaround, will explain anything that confuses you without being condescending, are very helpful and polite. (They will always walk you to the door and hold it for you when you're on your way out)  That and you only have to sign a contract once when you start with them and you get Belief Points which you can use to upgrade before you're actually eligible and if you have enough points you can sometimes get some of the nicer pricey phones for just a penny. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 11, 2012, 09:14:25 AM
I did a summer internship at Kennedy Space Center a few years ago, and I looooooved the sandwiches at Mr. Cubano in Cape Canaveral. Even tried to get them to ship me one in CO. :-)

I'll be over there next weekend, do you want one airmailed?  8)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: artk2002 on December 11, 2012, 10:03:40 AM
I did a summer internship at Kennedy Space Center a few years ago, and I looooooved the sandwiches at Mr. Cubano in Cape Canaveral. Even tried to get them to ship me one in CO. :-)

I'll be over there next weekend, do you want one airmailed?  8)

There are some (possibly apocryphal) stories of people shipping Tommy's chili burgers from SoCal to Canaveral. Tommy's isn't that far from JPL and CalTech so people working there would develop a taste for it, and then get a craving when on assignment in Florida.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 11, 2012, 10:12:14 AM
There is a little shop near me called 'The Bird House'.  It is a trendy little place with bird feeders and some seed, as well as other things for home and garden.  Their prices are comparable to larger stores, it is incredibly handy and the service is great.  I bought a feeder for my Dad and when we went to put it together, it was missing a couple of pieces.  I took it back and not only did they exchange it with no issues, he put the new one together for me!  And when I buy a 40 lb bag of sunflower seeds, they'll carry it out to the car for me.

The only issue is that it is a Mom and Pop store 'chain' where this is the second store and their son runs it.  He is still in college so the shop is closed one day a week when he has most of his classes.  And occasionally, it is closed on a day they are supposed to be open because he is trying to get registered or has exams or something.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on December 20, 2012, 11:30:02 PM
I had to come back to this thread to add another place to this list.  I haven't been back "home" in years.  Before I moved, I was a regular at one particular bar.  I went there once or twice a week for years.  Tonight, I met a couple friends there, as I'm back in town.  I walked in and the bartender immediately went to the beer cooler and pulled out the right beer (well, after picking his jaw up off the floor, since it had been so long since I've been there), then proceeded to harass me about "two Killians and a Diet Coke", which had been my pretty standard bar tab for all those years.  Funnily, it was also my tab tonight. :D.  I suppose I'm a creature of habit. You just can't beat a bartender who can remember what you want after an absence of at least four years.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Kaora on December 21, 2012, 12:08:27 AM
A small, local business, which deals in comics and other nerdery, along with teaching supplies.  We only found out about it when my mum was a second grade teacher (for one year!) and got her supplies from there.

I think my first experience there, I was looking for Pokemon Fossil cards, which were new at the time.  Imust've been 12. :)

I asked the owner about him, since he was working that day, and he said they hadn't come in just yet, but that he would hold a deck for me and we could come in and get it when we were ready! :D

When the owner is not in, there is an ultra-nice lady working the desk.  She's a thrill to talk to, and we, BF and I, are allowed to just come in and chat now, we've kind of spent so much money there.  But due to the awesome staff, we'll be there so long as they are! :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on December 21, 2012, 04:44:46 PM
JcPenney's. Haven't had a bad experience with any of their goods to date, sometimes I can find things cheaper there than at Target when they're having a sale. ($12 turtlenecks, when Targets were $18 which was the usual price for JcPenney's)

And I was rather impressed when, despite being given some backlash on choosing Ellen DeGeneres as their spokesperson, they stood by her. :) I adore her and am glad that JcPenney's stuck by her and didn't ditch her because of said backlash. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AtraBecca on December 21, 2012, 09:24:07 PM
Chapters. They are my go to store for books, and always will be. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on December 27, 2012, 03:32:48 PM
I had the pleasure of sending this email today:

Dear Bentley,

I am writing about your staff at the ZZZZ Mall location, in {City}. The staff at this store have provided exceptional service and I wanted to make sure it was noted. I don't know if your company has any kind of employee recognition program, but the staff at this store are certainly deserving of special notice.

Our first visit to the store was several weeks ago. The store is very small and crowded with stock. A sale was on and the store was extremely busy. In spite of this, the staff were all cheerful, patient and gave each customer their full attention. They handled the crowd quickly, but no-one felt rushed, or brushed aside.

We were looking for luggage for an overseas trip and the staff was very knowledgable about what size was allowable for our airline and was able to make excellent suggestions. During this time, we mentioned that the trip was to Scotland, to celebrate our 25th wedding anniversary.

The items we needed were not in stock, so we ordered them. The store called us a few weeks later to let us know the items had arrived.

When we went to pick up the bags, the staff remembered us. (We were first time customers from a very busy day, so this alone was surprising.) They remembered our trip and got us our items. While I was paying, the staff presented me with a gift from the store staff. It was a 25th wedding anniversary photo album, to commemorate our trip.

At first I thought this was something Bentley did, and the album would be Bentley-themed or something. It was not. The store staff had gone to another store in the mall, and purchased the album as a gift for us.

We were - and are - extremely touched by this spontaneous generosity. It was far above and beyond what I would have expected and we are grateful for the gift and the sentiment behind it.

I will of course be visiting Bentley again and have gone on to recommend them to all my friends and family. I will also be returning to the store when the album is complete, as the staff asked if they might see the pictures. (And yes, a photo or two may feature Bentley luggage!)

If there is any means of using this store as a training ground for excellence, or of tangibly recognizing their work, I encourage you to do so. They deserve it!

Thank you Bentley, for a job well done.

Regards,

Mr. & Mrs. Dragon
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jayhawk on December 28, 2012, 01:22:44 PM
Oh, White Dragon!  That was so kind of you and made my eyes start leaking!  What great service and how sweet of you to recognize it.  We want to see your Scotland pics, too, by the way.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: JenJay on January 07, 2013, 09:35:43 AM
Texas Roadhouse!

The other night DH and I had a craving for a good steak (as opposed to taking our chances grilling some at home  :P) so we went to TR. We'd been there once before and I had the best filet mignon of my life so we decided to go back. We order 9oz filets, medium, and DD orders a sirloin, medium. When the food comes out I noticed that my "filet" was only about an inch thick and oblong, in fact it looked much like DD's steak. DH's is the same and it's cooked to medium-well. He flags down our server and explains, she sends over the manager.

While all this is going on the kids are eating. There's a slight delay while we wait on the manager so by the time she comes over the kids are 3/4 finished. She agrees that the cuts we got are not filets. I've been eating on my steak, DH's is basically untouched. She offers to put two new orders in for us but we explain that the kids are nearly done and we really don't have time to wait. We ask that she remove DH's steak from the bill and correct mine to reflect a sirloin. She insists on removing both dinners from the bill, even though DH and I have shared mine, which really impressed me. We make some jokes about how, somewhere in the restaurant, another couple is raving that they've been served the thickest, juiciest sirloins of their life, and she leaves.

Here's the kicker - when the waitress brings our check the manager is with her. She sets a to-go box down, saying "I know you turned me down on this, but I just couldn't let you go home without your filet. I put the order in as soon as I left your table and asked (the waitress) to try to stall bringing you the check." She apologized again, we thanked her again, and we look at the bill - still no charge! The over cooked sirloin I expected removed, but she didn't charge us for the one I was served (and split with DH) or the filet she sent home with us! We tore into that baby as soon as we got home and it was excellent - at least two inches thick, perfectly seasoned, medium pushing med-rare. They even included an extra cup of chili as a side!

No contest where I'm going next time I want a filet!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CakeBeret on January 07, 2013, 09:41:55 AM
Texas Roadhouse is my favorite too, Jen Jay. I've been to gourmet steakhouses where steaks are $50 and up, and Texas Roadhouse still cooks a better steak.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on January 07, 2013, 10:45:04 AM
I used to enjoy Texas Roadhouse, but the location in Fargo, ND really turned me off to the entire chain.  I should give them another chance, but my experiences in Fargo make me too mad to enjoy a meal every time I even *think* about that place.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: demarco on January 07, 2013, 04:31:06 PM
I wanted to see  The Hunger Games as soon as it opened because there was so much buzz about it.  As it happened, opening week coincided with spring break in the local public schools and I thought there might be a huge crowd going to see it, even for the matinee.  So, when I went to buy a ticket, I asked the cashier whether she had sold a lot of tickets for that showing because I wanted to avoid a crowd.  The cashier told me that she hadn't sold very many tickets yet but if I bought a ticket and the theater got  too crowded I could leave and they would give me a pass that I could could use to see the movie at another time.  She told me that that was their policy.   

This is always my theater of choice anyway because it is the closest to my house but I certainly appreciate knowing they have this policy.  I also appreciate this theater because they will throw someone out if he or she makes too much noise.   I've seen them do it. 

 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Elisabunny on January 11, 2013, 03:49:30 PM
We've been having electrical problems lately, that culminated in the electrical portion of our furnace getting fried.  The company we tried (that can do both furnace and electric) were able to come by the same day I called them-a Monday, no less!  Their worker then showed up again the next day just when he said and got the whole system fixed within a few hours.  To top it all off, he discovered that a $350+ part that he and we thought was blown, was fine and didn't need replacing. 

So, an honest company that can come on short notice when they have said they would, and works  efficiently.  Yep, we'll use them again. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: stkatie00 on January 11, 2013, 04:03:24 PM
Red Robin for a meal...

I went there for the first time yesterday. I usually carefully avoid chains (ethnic 'hole in the wall' places are my favorite), and Red Robin is a very casual chain (about on a level with Denny's or IHOP) which usually I'd avoid entirely, but I had to try the "ghost pepper" burger.

I'm old and use a walker, and I tend to eat alone, and I know I don't look like any server's idea of a lucrative tipper, but they fell all overthemselves greeting me and making me comfortable, and making sure I got the most out of a menu I'd never seen before, and got out within my time limit. That server got a 30% tip on my small check, and everyone else got a heartfelt "thank you, I will definitely be back" from me.

There are better choices than the "ghost pepper burger" (it seems like a pointless novelty) but there are other choices I'll have to try, and the onion rings are wonderful, and who can argue with unlimited well-cooked steak fries?

They do have wonderful service.  A couple of winters ago I was really having trouble with my leg and couldn't get enough leverage with my cane to get up out of the booth.  The seat was just so soft that I couldn't get my legs under me.  A busser came over and helped me get up.  Didn't make a big deal of it.  I put a $10 bill in his hand. 

Unfortunately, that location closed recently.

I love RR for their service, too! Back when I was still going to my new moms group (run by the hospital I delivered the twins at), we would usually go out to lunch afterwards. It was a bit of a logistical nightmare-anywhere between 6-10 (or more) moms, plus kids, although I was the only one with twins. The local RR would open up a section just for us so we would have room for all our strollers, and they were always right on the money with our orders, no problem doing separate checks, and just generally going out of their way to make sure we had a great dining experience!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jayhawk on January 11, 2013, 04:14:48 PM
Texas Roadhouse!

The other night DH and I had a craving for a good steak (as opposed to taking our chances grilling some at home  :P) so we went to TR. We'd been there once before and I had the best filet mignon of my life so we decided to go back. We order 9oz filets, medium, and DD orders a sirloin, medium. When the food comes out I noticed that my "filet" was only about an inch thick and oblong, in fact it looked much like DD's steak. DH's is the same and it's cooked to medium-well. He flags down our server and explains, she sends over the manager.

While all this is going on the kids are eating. There's a slight delay while we wait on the manager so by the time she comes over the kids are 3/4 finished. She agrees that the cuts we got are not filets. I've been eating on my steak, DH's is basically untouched. She offers to put two new orders in for us but we explain that the kids are nearly done and we really don't have time to wait. We ask that she remove DH's steak from the bill and correct mine to reflect a sirloin. She insists on removing both dinners from the bill, even though DH and I have shared mine, which really impressed me. We make some jokes about how, somewhere in the restaurant, another couple is raving that they've been served the thickest, juiciest sirloins of their life, and she leaves.

Here's the kicker - when the waitress brings our check the manager is with her. She sets a to-go box down, saying "I know you turned me down on this, but I just couldn't let you go home without your filet. I put the order in as soon as I left your table and asked (the waitress) to try to stall bringing you the check." She apologized again, we thanked her again, and we look at the bill - still no charge! The over cooked sirloin I expected removed, but she didn't charge us for the one I was served (and split with DH) or the filet she sent home with us! We tore into that baby as soon as we got home and it was excellent - at least two inches thick, perfectly seasoned, medium pushing med-rare. They even included an extra cup of chili as a side!

No contest where I'm going next time I want a filet!!

We've enjoyed similar service at Outback.  We eat there fairly often because my husband earns money on a debit card for selling certain brands thorugh his job.  One of the places we can use the debit card is Outback.  One Sunday evening, we went to OB - apparently it had been slow earlier in the evening and they had let some employees go home, but it had then picked up.  DH and I both ordered a special meal deal they had (soup or salad, entree and dessert, IIRC). Service was slow due to a poorly-staffed kitchen and one of us had to have a substitution made on the soup because they were out. No big deal, we weren't in a hurry and these things happen. The manager came by and apologized and explained.  All is ok.  However, when the entrees came, they were out of the potato my husband had wanted and the kitchen had just substituted something else.  My DH didn't really say anything negative, but the server could tell he was a bit perturbed and disappointed (no garlic mashed! :'( )  Next thing we know, the manager comes back.  He ends up comping our entire meal (for 4 of us, except the alcohol, probably due to a local law) AND gives us 2 $40 gift certificates for later visits!!  We did tip the waitress on the value of the entire meal.

I think that he appreciated that we were didn't throw a hissy fit at the waitress and try to be the type of customers restaurants want to have.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: JenJay on January 11, 2013, 05:09:30 PM
We did tip the waitress on the value of the entire meal.

Yes, definitely! We usually try to tip well anyway and we certainly wanted it to reflect how happy we were that night! When the check came DH quickly figured up what it would have been, had we been billed for the 2 filets, and tipped 20% on that.  :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Softly Spoken on February 02, 2013, 10:55:47 PM
This is not a chain store, but after today it is the only place I plan to go for clothes shopping. Any other plus-sized eHellions in the Seattle, WA area owe it to themselves to go there at least once.  ;D
Two Big Blondes (http://www.twobigblondes.com/) is a plus size consignment shop. I had been planning to check it out for a long time but I finally went today because money is tight and they were having a sale. I was worried it would be a nightmare but the employees made it an absolute dream. Everyone who works there wears the merchandise, and some even told me about contributing to the inventory from their own wardrobes. Since it is a consignment store it is a treasure hunt - you flip through 10 items on the rack going: "meh - nice but not my color - cute but wrong size - ugly - too slutty - okay but not really my style - too casual - CRUD MONKEYS! SO CUTE - too grandma - okay worth a shot"  ;) But the best thing is, you should never find yourself saying "too expensive."

I was looking for black leggings (its cold and I need to layer). I was directed to the senior employee who "knows where everything is" :) She found a pair for me and coaxed me to try it them even though I thought they would be too small. They fit, but I noticed the inseam was threatening to unravel into a hole, which I was sure I would encourage since it was a snug fit. When I told the saleslady why I didn't want them - she gave them to me for free!  :D

When I used to (notice I say used to) shop at Lane Bryant, I would leave feeling frustrated because of their selection, size choices, and prices. Even though 2BBs  (http://www.twobigblondes.com/)is hit and miss, the sheer volume guarantees everyone should be able to find something. They carry lots of 24-30, which a lot of chain plus stores don't - I am a tricky fit (18/20 shirt but 26/28 pants cause of my hips :P, plus I'm on the short end of petite) so I am one of those people who wants to try things on in a store, not catalog order. At a regular store I am lucky to walk out with four items for under $100. Today I came home with twenty pieces of clothing. I got a beautiful, flattering dress for $20 (if they hadn't been having a sale, I would have paid the original $40 and still not felt ripped off). They had everything! It was random but it was all there! :P Actually, the luck factor based on the randomness of clothing that comes through the store makes you feel like you've won the lottery every time you find something you like.

All the employees were so helpful. They all understand that being plus size and trying to shop for clothes usually sucks. I also loved the overall vibe - how all the customers were so patient and courteous with each other. No one was rude, everyone was just so happy to find fashionable, affordable clothes that fit! Sisterhood!  ;D
I can't wait to bring some of my purged wardrobe to sell at this store. It's not just for the money, which I'll probably turn around and use to buy different clothes from the shop anyway.  ::) More importantly, I love the idea that another woman will discover my (too big or too little) clothes and be happy with them. I want my clothes to give another woman as much excitement, joy and satisfaction as the clothes I found today gave me.

*sigh* Okay, I'm done gushing.   ::)  ;)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Wulfie on February 02, 2013, 11:01:29 PM
Thanks for the tip! I am going to have to check them out!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on February 02, 2013, 11:05:24 PM
I do pretty well at Lane Bryant, but around here, that's about the ONLY place I can shop. Please ask 2BB to open a CO location! :-)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on February 03, 2013, 12:08:47 AM
This is not a chain store, but after today it is the only place I plan to go for clothes shopping. Any other plus-sized eHellions in the Seattle, WA area owe it to themselves to go there at least once.  ;D
Two Big Blondes (http://www.twobigblondes.com/) is a plus size consignment shop. I had been planning to check it out for a long time but I finally went today because money is tight and they were having a sale. I was worried it would be a nightmare but the employees made it an absolute dream. Everyone who works there wears the merchandise, and some even told me about contributing to the inventory from their own wardrobes. Since it is a consignment store it is a treasure hunt - you flip through 10 items on the rack going: "meh - nice but not my color - cute but wrong size - ugly - too slutty - okay but not really my style - too casual - CRUD MONKEYS! SO CUTE - too grandma - okay worth a shot"  ;) But the best thing is, you should never find yourself saying "too expensive."

I was looking for black leggings (its cold and I need to layer). I was directed to the senior employee who "knows where everything is" :) She found a pair for me and coaxed me to try it them even though I thought they would be too small. They fit, but I noticed the inseam was threatening to unravel into a hole, which I was sure I would encourage since it was a snug fit. When I told the saleslady why I didn't want them - she gave them to me for free!  :D

When I used to (notice I say used to) shop at Lane Bryant, I would leave feeling frustrated because of their selection, size choices, and prices. Even though 2BBs  (http://www.twobigblondes.com/)is hit and miss, the sheer volume guarantees everyone should be able to find something. They carry lots of 24-30, which a lot of chain plus stores don't - I am a tricky fit (18/20 shirt but 26/28 pants cause of my hips :P, plus I'm on the short end of petite) so I am one of those people who wants to try things on in a store, not catalog order. At a regular store I am lucky to walk out with four items for under $100. Today I came home with twenty pieces of clothing. I got a beautiful, flattering dress for $20 (if they hadn't been having a sale, I would have paid the original $40 and still not felt ripped off). They had everything! It was random but it was all there! :P Actually, the luck factor based on the randomness of clothing that comes through the store makes you feel like you've won the lottery every time you find something you like.

All the employees were so helpful. They all understand that being plus size and trying to shop for clothes usually sucks. I also loved the overall vibe - how all the customers were so patient and courteous with each other. No one was rude, everyone was just so happy to find fashionable, affordable clothes that fit! Sisterhood!  ;D
I can't wait to bring some of my purged wardrobe to sell at this store. It's not just for the money, which I'll probably turn around and use to buy different clothes from the shop anyway.  ::) More importantly, I love the idea that another woman will discover my (too big or too little) clothes and be happy with them. I want my clothes to give another woman as much excitement, joy and satisfaction as the clothes I found today gave me.

*sigh* Okay, I'm done gushing.   ::)  ;)

Ohhh, I love TBB!  Great store, great stuff...awesome sales!

There's another plus-size consignment store in Redmond if you make it to that side of the water.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on February 03, 2013, 12:10:03 AM
I also love Lane Bryant, but the one closest to me just closed down.  Luckily, there's an LB outlet store not too much further away :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on February 03, 2013, 08:29:57 AM
This isn't actually a store, but still a business.  Yesterday I had the opportunity to go see Cirque de Soleil's "Totem".  It was an amazing show, but that isn't the only reason I'm gushing about them.

Since this is a famous acrobatics show, I was expecting to see an entire cast of skinny, fit, young people, and while there were plenty of those, there were also quite a few performers who didn't have "perfect" bodies, but boy did they have talent. Here's just a few examples:

-The "too skinny" geek who played the part of the tourist.  His comedic acting was superb.

-The "fluffy" unicyclist. Her balance and ability with the bowl tricks were spectacular.

-The overweight female singer.  Cirque put the musicians on the stage with the acrobats. Her voice seemed to come straight from the angels.

-The man who looked like he would be more comfortable in a sumo wrestling ring than in an acrobatics act.  His balance and strength were essential to the Russian Bars. He was probably the least graceful of all the performers, which was evident in the final dance number, but he didn't look like he cared one bit.  His contribution to the show was essential, and the choreographers saw fit to include him in the dance number, even if he looked like the awkward teenager at the Homecoming dance. :)

I am so impressed with Cirque de Soleil's ability to see beyond body type and cast the people with the best skills and the most talent. Every child in that audience saw a performer that looked just like him or her. I'm pretty sure every single body type, size shape and color was represented somewhere in the cast.  I would have enjoyed the show regardless, but their refusal to give into society's dictates of what "perfect" looks like makes me want to see the rest of their shows whenever I have an opportunity.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on February 07, 2013, 11:24:46 AM
A camera store a few minutes drive from the house.  I just was putting my relatively new camera into it's pouch but it slipped and fell to the ground, causing the automatic lens cover to separate and get stuck so that two of the pieces were in front of the lens and wouldn't budge and I didn't want to break it.

I took it to this camera store I'd seen but never been in to see if they could tell me if it was fixable.  I didn't have enough $ to have them fix it, I just wanted to know if it was in fact fixable.  Well the woman looked at it and said "Oh sure, it's fixable and you can send it to Canon and they'll give you an estimate...or...hmm, let me get another one like this out to see how it comes together..." well she gently played with it a bit and didn't even charge me for it, whereas I would have had to pay Canon just to send it there, I'm sure.  I will DEFINITELY be going back there for any future camera accessory needs!!  I was just so grateful that she was able to fix it and didn't charge me a cent.

I love this camera and since I just got it for Christmas and it was my only Christmas present from DH I would have been very upset if it wasn't fixable.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: StarFaerie on February 11, 2013, 02:09:59 AM
Amazon - a few months ago I dropped my bag with my Kindle in it. Of course the screen broke but it was my fault as I should have been more careful. Yesterday I decided to ring them and see if they could fix it before I threw it out. Well no they can't fix it :( , but they can replace it and do so under warranty too as it was in my bag at the time :D. So they are replacing it, including shipping to Australia. And even if they couldn't replace it under warranty, they would have done so for just $85 including shipping.

Great customer service. I am so staying with Kindle when I upgrade.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 11, 2013, 07:14:28 AM
Amazon is my go-to for books, kitchen wares, games, movies, etc.

I ordered my Kelty internal frame backpack and a rain cover, the pack came the rain cover did not. When I reported the rain cover missing, they sent it one-day shipping with no questions.

They will always have my business.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on February 18, 2013, 10:31:05 PM
Kohl's.

I was in the store here with my daughter yesterday, and I bought a pretty cute little dress for her that was intended as her Easter dress.  Well, after we got home, she was having a friend spend the night (no school today), and went in to put on the dress to model for her friend.  Which was when we realized there was a rip in the lace sleeve around the armpit.

So today we returned ... that dress happened to be a hot seller.  In the store, it came in three colors--black, a cream/almost an oatmeal, and coral (the one she got was the coral one).  While there were still plenty of the other two, there was *one* coral dress on the rack, and it was a size XS (daughter is going to be 12 shortly, she wears a size S).  Daughter didn't want either of the other colors, I happened to see two more of the coral on a return rack, but they were both the wrong size also (both were size L).  No way was she going to fit into the XS.  Well, the clerk didn't give us any grief about the return, called back to the person working juniors just to make sure that they didn't have any other size S coral because we obviously wanted the dress more than the refund.  No luck there, so I got the refund.

Came home, and they did have it in the right size and color on line.  So I've ordered it, and it should be here within a week or so (so plenty of time for getting here before Easter). Tomorrow I'll have the email with the tracking so I'll know for sure.  But Kohl's always is like that--most everything I've bought there was worked great, but on those occasions when I do have a problem, they'll try to make right with the merchandise if possible and a cheerful refund if not.

Of course, I have to deal with the fact that my almost-12yo daughter looks more like 14 in that dress.  It is cute--I'd totally wear it myself if I were 25-30 years younger, but wow, my baby is growing up.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 19, 2013, 07:01:44 AM
My mom has lost the plot when it comes to gift buying, particularly clothes for DS, DH and myself. Two years ago, for Christmas she bought clothes for us.

DS: size Small mens
2 XL men's tee shirts
1 S boy's tee shirt

DH: XL mens
3X chambray shirt
2x pants
L three wolf moon t-shirt

I love purple, but am not fond of synthetic fabric or clothes that come with jewelry. I ended up with three tops, all purple, all synthetic, with jewelry attached to them.

I felt bad for my mom, since she had gone to a lot of expense and effort. She had included a gift receipt for another store, but all of the clothes had been bought at Kohl's in mom's state. I went to Kohl's and they took it all back. Gave us a store credit, which we used to buy much needed things for our kitchen. Kohl's is awesome.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Thipu1 on February 19, 2013, 10:22:06 AM
Again, not quite a business but very useful. 

Bookfinder.com

This isn't a book dealer.  It's a clearing house for book dealers. 

You type in what you want and you get a list of dealers offering that title.  The lists of new and used books are arranged by price with the cheapest first.  Clicking on the price then connects you to the dealer and you order directly.

It was our first choice in the library and we use it all the time at home. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Miriam on February 19, 2013, 12:05:55 PM
Kohl's.

I was in the store here with my daughter yesterday, and I bought a pretty cute little dress for her that was intended as her Easter dress.  Well, after we got home, she was having a friend spend the night (no school today), and went in to put on the dress to model for her friend.  Which was when we realized there was a rip in the lace sleeve around the armpit.

So today we returned ... that dress happened to be a hot seller.  In the store, it came in three colors--black, a cream/almost an oatmeal, and coral (the one she got was the coral one).  While there were still plenty of the other two, there was *one* coral dress on the rack, and it was a size XS (daughter is going to be 12 shortly, she wears a size S).  Daughter didn't want either of the other colors, I happened to see two more of the coral on a return rack, but they were both the wrong size also (both were size L).  No way was she going to fit into the XS.  Well, the clerk didn't give us any grief about the return, called back to the person working juniors just to make sure that they didn't have any other size S coral because we obviously wanted the dress more than the refund.  No luck there, so I got the refund.

Came home, and they did have it in the right size and color on line.  So I've ordered it, and it should be here within a week or so (so plenty of time for getting here before Easter). Tomorrow I'll have the email with the tracking so I'll know for sure.  But Kohl's always is like that--most everything I've bought there was worked great, but on those occasions when I do have a problem, they'll try to make right with the merchandise if possible and a cheerful refund if not.

Of course, I have to deal with the fact that my almost-12yo daughter looks more like 14 in that dress.  It is cute--I'd totally wear it myself if I were 25-30 years younger, but wow, my baby is growing up.

I was at Kohl's last weekend for the first time in years and I could not have been happier. I recently was hired for a professional position, so I needed some nice slacks since all I had were nice tops and skinny jeans that I usually wear at my casual part time jobs. Kohl's was PACKED, the aisles were full of clothes, and the workers were all over the place picking up things people just carelessly tossed. I decided to wait for the lunch crowd to die off, so wandered into the bra section. For two hours I tried on bras with a Kohl's worker, and a Werner's bra rep who was there passing out coupons. I'm an awkward size, small band but big cup, and together they helped me find age appropriate bras (I'm 23) that were supportive and comfortable. The Werner's rep didn't even care some of the bras she was selling weren't ones I was going to purchase, she walked around those racks and gave her professional opinion about all of the brands. Luckily I was able to get the last in my size in one of their full coverage bras, so I got to use a coupon! I'm very impressed with the workers in that section, and even went to customer service to tell them how wonderful their worker was to me.

Then, I had to venture in the chaos to find some clothes. I was very intimidated by the disheveled racks and frantic looking women trying to snag deals out from under each other.  Every aisle I went down, I stopped to pick up pieces of clothes from the floor and hang them back up. It was sad, they were all nice, designer pieces that were just left on the floor to be stomped on. After 30 minutes of this, another Kohl's worker approached me. She led me toward the Plus Size section where some clearance racks were and told me many women were avoiding these racks, but a lot of clothes are mixed in there too that are regular size. Imagine my surprise when hanger after hanger were $3 Lauren Conrad, Vera Wang, and Rock & Republic tops. They all were my size, were very professional looking, and beyond adorable. I found a beautiful crochet a-line skirt, Daisy Fuentes slacks, and a steely gray wrap dress. I walked out of Kohl's with 15 pieces of clothes, did not pay more than $50.

Many customers probably would complain about the crowd, the mess, and lack of available service but I'm very happy that through the dysfunction Kohl's employees were able to find the time to help me.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 19, 2013, 01:21:11 PM
Chik-fil-A

Today, I went through the drive through and ordered a chicken nugget meal with an unsweetened iced tea. When I got to the window, after paying, I told the cashier that I never order sandwiches in the drive-through because pickles always end up on the sandwich (even when requested without them), and I don't want them and don't have time to wait for my order to be fixed. I get my food, leave and once I arrive at my office, I find that instead of nuggets, I received a sandwich with extra pickles. I call the restaurant to explain the problem, and they delivered the nuggets to my office, three miles away.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Coralreef on February 19, 2013, 05:10:35 PM
A building material / renovation store near my home, small local chain.  Service is awsome!  If they can't help you, they will find someone who can.  When I was changing the light fixture in my kitchen, they explained in detail how to do it.  Of course, I was confused once the old one was down and I had a bit of a problem with the new one.  The gentleman in the electrical department walked me through it on the phone.  Some of the things may be a bit pricier, but they are my first stop for house stuff. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: afbluebelle on February 19, 2013, 09:13:21 PM
Chik-fil-A

Today, I went through the drive through and ordered a chicken nugget meal with an unsweetened iced tea. When I got to the window, after paying, I told the cashier that I never order sandwiches in the drive-through because pickles always end up on the sandwich (even when requested without them), and I don't want them and don't have time to wait for my order to be fixed. I get my food, leave and once I arrive at my office, I find that instead of nuggets, I received a sandwich with extra pickles. I call the restaurant to explain the problem, and they delivered the nuggets to my office, three miles away.

I'm sorry... you got my mental sandwich. All day I was totally jonesing for a Chik-Fil-A samdwich with extra pickles.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: snowdragon on February 19, 2013, 10:55:13 PM
I really love Wegman's. [grocery chain]

The produce and meat are incredibly fresh, there is a gourmet bakery and a food court in my store, and many brands are carried.  The prices of the things I like are comparable to Walmart, and the customer service is supreme.

The only downside - I haven't found Alex Baldwin in there, yet.


Love Wegman's  although some are better than others for service, their prices are great and they are committed to local foods as much as possible.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: snowdragon on February 19, 2013, 11:16:40 PM
Chapters. They are my go to store for books, and always will be. :)


Love them.  There are none in my area so I drive from Buffalo to St Catherine's ON to go to one. I can get my Dear Canada fix and get great service
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on February 20, 2013, 07:37:27 AM
I think Publix grocery store has already been mentioned, but I'm going to mention them again.  My mother and I went to the store, and while checking out, my mother realized she didn't have her little purse with her, which means she didn't have her debit card or ID, though she did have her checkbook.  I didn't have enough to cover the entire bill.  Instead of taking off items until we were down to how much I could afford, the manager, who recognized her as a regular customer, let her write the check using my ID to get the register to take it (they have to type in an ID number or the computer won't process the check).  They could have easily said no and sent my mother back home to get her ID and/or debit card, but they were pleasant and made it work for her.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 20, 2013, 07:47:14 AM
Chik-fil-A

Today, I went through the drive through and ordered a chicken nugget meal with an unsweetened iced tea. When I got to the window, after paying, I told the cashier that I never order sandwiches in the drive-through because pickles always end up on the sandwich (even when requested without them), and I don't want them and don't have time to wait for my order to be fixed. I get my food, leave and once I arrive at my office, I find that instead of nuggets, I received a sandwich with extra pickles. I call the restaurant to explain the problem, and they delivered the nuggets to my office, three miles away.

I'm sorry... you got my mental sandwich. All day I was totally jonesing for a Chik-Fil-A samdwich with extra pickles.

Now I know who to blame!  :D The young lady who I spoke to and who delivered the nuggets could not believe the number of pickles on the sandwich.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 20, 2013, 07:48:53 AM
I also love Publix. People around here complain that the prices are higher than some other stores, but I stick to store brands and sales and do pretty well.

I once forgot my wallet completely. They let me take my groceries home and come back to pay the next day. That is service!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Softly Spoken on February 21, 2013, 02:54:07 AM
I also love Publix. People around here complain that the prices are higher than some other stores, but I stick to store brands and sales and do pretty well.

I once forgot my wallet completely. They let me take my groceries home and come back to pay the next day. That is service!

Okay you reminded me of my neighborhood grocery store (a Safeway FWIW, but I think it's the individual location more than the chain) that I kind of take for granted. The veteran employees are awesome, the younger/newer people are hit and miss. But there are 2 instances the stick in my mind:
1) I was all checked out. I swipe my credit card whose balance I thought I had paid off but apparently not early enough in the day (*razzin fraggin time zones!*) so it hadn't gone through yet >:(. This I learned after a frantic call to CC company after card gets declined. I don't have enough cash. :-[ This is the first time anything like this has happened to me, and the first time ever that my CC has been rejected. Cue panic attack and me trying not to cry. I HAVE the money, I just can't give it to the nice grocery store employee. :'( Desperately, I ask him if they can hold my groceries while I go the ~3 blocks home to grab my checkbook? He says sure, they'll put the cart in back since I have dairy and frozen items. I go home, get check, they give me back my groceries, all is right with the world again - and I learn to check my CC balance more often and pay it off much earlier in the day! ::)
2) We have the new plastic-bags-are-evil rule in our city now, so everyone has to bring in their canvas totes unless they want to be charged 5 cents each for a paper bag with no handles (the one real gripe I have about the store - no handles on a grocery bag? seriously? >:(). So on the day before last Thanksgiving, I bring 3 bags but I buy a lot of stuff and its heavy stuff and it doesn't all fit in the bags. The bagging lady (an awesome long time employee who knows me by sight if not by name), sees my panicked expression. She says "You just live nearby right?" I say "Yeah but I have to walk and it's so heavy I'm worried how to even make it a few blocks." She tells me to just take the cart and I can bring it back tomorrow. ;D Not only do I bring it back but I pick up a few more items - as I'm walking out I see her and make a joke about how her letting me take the cart home paid off, showing her how this time around my purchases all fit in my bags and can be carried.

Other gold stars for this particular store include their finding and holding my dad's wallet when he dropped it there and being very friendly about it when he called and when he sheepishly went to retrieve it, and this one girl who knows me, my dad and my brothers and always catches up with us when we go through her check stand - she remembers how I like my bags packed, so I will actually wait in a longer line just to go through her check out!

I don't want to jinx anything but I have to admit I don't know what I would do if they weren't around. :-\
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: faithlessone on February 21, 2013, 06:38:03 AM
I have to put in a nomination for my local Lush.

I'm not sure whether it's just my local one, but I have never had even a lukewarm experience there. The shop assistants are, without exception, helpful, friendly, and knowledgeable.

For example, my BFF loves bath stuff, but she has very sensitive skin, and will break out in hives if exposed to certain ingredients. I got a list from her, gave it to a shop assistant at Lush, and he was able to pick out several products (multiple bath bombs, shower gel and soap) that wouldn't irritate her skin. (And they didn't! ;D)

I've also found that they are both very good at making recommendations, and very good at leaving you alone when you just want to browse and smell things for a while. (Both very important!)

They also have an online store, but I've never used it, so I can't speak for that.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on February 21, 2013, 10:57:47 AM
I will have to nominate any Vera Bradley store I';ve been in, regular or outlet. The staff is ALWAYS friendly, cheerful, and willing to either let you browse, or help you find what you want.

I bought a bag back in Dec, online, but decided I don't really care for the pattern, so I've never used it.  According to their website, I have 90 days to return/exchange. I also used my $20 birthday coupon, and I will be at that mall this weekend (Closest store is about 30 miles away so i don't get there taht often).  I called and asked if a. i could exchange my online purchase in the store and b. would my b-day discount still apply if i bought something else. I know i don't get it back if i just return it, and they couldnt have been nicer.

So I will go back, and see what I can find that i relaly do like.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CuriousParty on March 02, 2013, 07:50:44 PM
Hanna Andersson. This company is just the. best.

They do kids' clothes, as well as a limited line of adult clothing.  The prices are high, I'm not gonna lie, but 1) they have great sales and 2) they last for.ev.er.  My almost 6-year old has 3-year old dresses she still wears as tunics, and they still look great!

My most recent experience that has me singing their praises - I stopped at an outlet during a vacation trip and picked up some things.  I washed the baby's romper and the iron on type appliqué started to peel off in chunks.  The receipt says returns/refunds/exchanges with unwashed/unworn and with tags/receipt only, but I called anyway to see what could be done.  After a VERY brief hold (less than a minute) I explained the situation to the rep.  It's a year-old pattern, and only the outlet had any more, but it's a 7-hour drive away.  On hearing that the rep took a few minutes, then came back on line to tell me she had found one in the right size, would drop ship it to me right away, and I don't even have to return this one (because the price I paid is so low).  They have to be losing money on this but they are keeping a very loyal customer, and gaining however many more I can find.

I love that company, I really do.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AtraBecca on March 02, 2013, 08:34:30 PM
I love the Bay. They have the best plus sized clothes EVER.  8)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mad Goat Woman on March 07, 2013, 05:14:06 AM
I have to say there's a farm equipment store that has really impressed me. I ordered two things, a day apart, and both of them arrived within a day or two of being ordered. I'm thoroughly impressed, and I'll totally be shopping at The Farm Store Online again when I next need something.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magician5 on March 07, 2013, 06:08:50 AM
Quill.com for office supplies and stationery - often items are here next day. And the prices are right.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on March 29, 2013, 10:36:09 AM
I decided to dig up this thread to give Kudos to the American Airlines Arena in Miami.  My mom purchased tickets to Disney on Ice several months ago.  When she bought them, she didn't even think about my youngest son needing a wheelchair.  I assumed she had.  So, halfway down there, we realized that because the seats she bought were all the way down at the bottom (the extra chairs they put up right next to the ice), we might have a problem.  So, we get to the main garage and park.  There's a couple of elevators that get you directly into the arena, so there are ticket checkers at those doors.  We get in line at one and the ticket checker sees DS and lets us know we would need a different elevator.  The doors haven't opened yet, but they escort us to the proper elevator, where we are put on the one that goes down (instead of up), escorted through the VIP corridors, and through doors that the teams would normally use to get to the court when games are being played.  Once we were seated, the ushers made sure we had everything we needed.  I was perfectly capable of hauling myself up and down the stairs, but since both DS and my mother have mobility problems (mom isn't using a walker or cane anymore, but her ankle isn't fully recovered yet and her knee is going to be replaced as soon as her ankle is better), the ushers let all of use the court side bathrooms and ran up the stairs for mom when she needed her soda refilled.  When the show was over, they again made sure we had everything we needed and helped us navigate the crowds and led us through the (very confusing) hallways back to the elevators we needed to get back to our car.  The whole time they were smiling and eager to be of any assistance to us, and all of the other patrons.  These are the same ushers that work the games, and you know the Miami Heat games have been crazy lately, so they had every right to be tired and grumpy, but they were not. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GratefulMaria on March 29, 2013, 10:55:31 AM
Hanna Andersson. This company is just the. best.

They do kids' clothes, as well as a limited line of adult clothing.  The prices are high, I'm not gonna lie, but 1) they have great sales and 2) they last for.ev.er.  My almost 6-year old has 3-year old dresses she still wears as tunics, and they still look great!

My most recent experience that has me singing their praises - I stopped at an outlet during a vacation trip and picked up some things.  I washed the baby's romper and the iron on type appliqué started to peel off in chunks.  The receipt says returns/refunds/exchanges with unwashed/unworn and with tags/receipt only, but I called anyway to see what could be done.  After a VERY brief hold (less than a minute) I explained the situation to the rep.  It's a year-old pattern, and only the outlet had any more, but it's a 7-hour drive away.  On hearing that the rep took a few minutes, then came back on line to tell me she had found one in the right size, would drop ship it to me right away, and I don't even have to return this one (because the price I paid is so low).  They have to be losing money on this but they are keeping a very loyal customer, and gaining however many more I can find.

I love that company, I really do.

I love HA!  My sons are three years apart, and DS2 wore DS1's hand-me-downs.  When one of the knees in a pair of double-knee sweats blew out I called them about it.  The rep looked up my order history and reluctantly told me that I'd ordered them over two years ago . . . I was shocked, had thought it was only a few months.  (In my defense, I'd been sleeping maybe two hours at a time for years by then.)  I apologized profusely, and when he asked if the issue was addressed for me, I told him that while I was a bit disappointed not to mention embarrassed, I was in no way dissatisfied and that we were fine.  He paused, asked me to hold, then came back on to tell me he'd have some matching swatches sent to me for patches.  Well, my mother stitched them on, and we got two more years out of the things!  There was no way he had to think of doing that, since it was clear that it was an error on my part rather than a quality issue, and I'd already let him know I was happy with things as they stood.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GratefulMaria on March 29, 2013, 11:02:02 AM
I also love Vermont Smoke and Cure.  My sons have life-threatening food allergies, and when I called this company about ingredient questions for one of their items, they went to double-check a "natural flavor" ingredient for me, and continued to do so every time I placed an order.  The last time I called about this, they didn't do that -- because, they told me, they'd reformulated the recipe and everything was now listed.  I told DH that we were buying cases of these things even if they boys never ate another one.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CharlieBraun on March 29, 2013, 11:30:20 AM
State Farm Insurance.

My parents' car was totalled (with them in it) last Thanksgiving when we were at the beach house; they were driving to spend the holiday with us when someone rushing to the likker store crashed into them.

State Farm?  It was like they had been waiting just for my parents to call and need help.  Within an hour, they had:

the accident report downloaded from Florida Highway Patrol and the claim underway;
a car reservation made for them, with the rental place sending a person to pick up my parents and bring them to their car;
a judgement of "car totalled, here's the local dealership to go pick up your 100% paid new one in your choice of color" within 48 hours.

Most of all, they treated my parents as honored guests, with respect.

I changed my insurance to State Farm the day after Thanksgiving.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Auntie Mame on March 29, 2013, 11:36:46 AM
Mud Bay pet supply.  Not only are the staff at every single super friendly and helpful.  They are also very knowledgeable about the products and care deeply about animals.

My cat has to be on a special organic grain free wet food diet because of her health problems.  Mud Bay will 1) give me free samples of small cans so i can determine what she will and will not eat 2) Take time to help me pick out what food would be best for her and what she would most likely eat 3) knows about very single product in their store and can answer all your questions.

What really sold me was when I tried to put her back on kibble (that failed epically all over the floor, and the sheets, and the laundry.  Poor thing).  They took the open bag of kibble back and gave me store credit for more wet food.  Hoe awesome is that?

Seriously, if you are anywhere near a MudBay, give them your money, they treat their loyal customers like royalty.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on April 10, 2013, 04:29:40 PM
2 or 3 years ago, I bought a product called 'The Wellness Belt'.  It is a weighted belt that you wear around your hips that is supposed to help with back pain and to promote weight loss.  I thought it was a gimmick but it had a 90 day money back guarantee so I figured it was worth trying.  The factory is local to me and there is a little retail outlet there so that's where I went.  Otherwise, you have to get it on-line or from a few select distributers.

I didn't get the miraculous results that other people proclaimed but it has helped my back considerably so I kept it.  Shortly after my 90 days, I had a small problem with the buckle.  I took it in and they fixed it, no problem.  I wear it almost all day, every day, and now, after a couple of years, it was starting to fall apart.

I took it in to the factory last night to get a new one.  I took it off and the clerk said, 'Oh, you definitely need a repair!'  So she started the paperwork on that when another lady came out and talked to me.  I ended up getting a new belt for the cost of a repair!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: whiterose on April 10, 2013, 05:32:16 PM
Whole Foods

Sweet Tomatoes

Target

American Girl :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ms_Cellany on April 10, 2013, 05:40:20 PM
This is a tale of a business I already loved that cemented that love with how they handled a disaster.

WARNING: PET DEATH INVOLVED --

I had kenneled my dog, BJ, a 12-year-old Rottie mix, at my usual boarding kennel while I was out of town. The staff came in Sunday morning to find him near death in his kennel (he had bloated). He died as they were driving him to the vet clinic 2 blocks away. They called me immediately, not sugar-coating what had happened. I was scheduled to fly back in that day, landing around 3 p.m. - the vet's usual closing time on Sunday.  The kennel owner went to the vet's and bathed him and laid him out nicely in an examining room. The clinic staff stayed an hour past closing so I could see him.  I was crying so hard I almost vomited. Everyone was as sympathetic and helpful as it was possible to be. 

BJ had all the risk factors for bloat: male dog, big breed, narrow chest, elderly. It was no one's fault. But they went above and beyond in service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RebeccainGA on April 11, 2013, 07:50:00 AM
This is a tale of a business I already loved that cemented that love with how they handled a disaster.

The same business was just as kind with me when we had to put our Sassparilla down. I was dealing with my partner being in the hospital still, and had to handle losing my dog, too, all alone - and Sassparilla, of the two poodles, was MY baby. I have referred dozens of people to them - they were truly kind, and amazing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on May 07, 2013, 03:39:20 PM
State Farm Insurance.

My parents' car was totalled (with them in it) last Thanksgiving when we were at the beach house; they were driving to spend the holiday with us when someone rushing to the likker store crashed into them.

State Farm?  It was like they had been waiting just for my parents to call and need help.  Within an hour, they had:

the accident report downloaded from Florida Highway Patrol and the claim underway;
a car reservation made for them, with the rental place sending a person to pick up my parents and bring them to their car;
a judgement of "car totalled, here's the local dealership to go pick up your 100% paid new one in your choice of color" within 48 hours.

Most of all, they treated my parents as honored guests, with respect.

I changed my insurance to State Farm the day after Thanksgiving.

We love them too.  When we got a good amount of rain one year and high winds, our agent sent us a letter wanting to know if everything was okay. :) 

Mine is a product more so than a place.  I just started using Method products, starting with their laundry detergent and fabric softener.  SUCH good stuff.  Clothes are soft and smell good but aren't too strong in their scent. 

Then I got the dish soap.  Man is that stuff amazing for getting grease and dirt off dishes! I think I'll be getting every single product they make from now on!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Dr. F. on May 07, 2013, 04:33:19 PM
Whole Foods. I was in there last weekend, and picked up a bottle of white balsamic vinegar/white truffle glaze (I'd never tried it, but it sounded awesome). I got to the checker and it wouldn't scan and wasn't in the database. I resigned myself to a longish wait as the checker talked to the manager, etc. etc. However, she gave it to me for FREE. I don't know how much it was worth (and I offered to go check the shelf!), but it was awesome that she was able to make that decision on her own.

Amazon. I've been a Prime member since they started the program. I'd never had anything delivered late until about a month ago, when my new camera (which I ADORE) didn't arrive the day it was supposed to. Totally the USPS's fault - I didn't get any mail at all that day, and I invariably get at least junk mail, so I'm pretty sure the carrier didn't even come. I emailed to inquire how I should report a late delivery, and the response was, don't worry - we've already given you an extra month of Prime. I was expecting some hoops, so that was a wonderful surprise!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Amara on May 07, 2013, 05:20:30 PM
I agree about Amazon and Whole Foods. I'd like to add One King's Lane, a kind of discount online shop for antiques,furniture, furnishings, art and jewelry. Their prices range from about $6 on up to $35,000.

I ordered an outdoor mat for the front door. It appeared to have a very pretty image of ripe apples in a basket in front of an orchard. When it arrived I smelled it before I saw the package. The mat turned out to have what I believe was a petroleum-based backing and it was horrible. Horrible! I left it outside for a week but it never even lessened so last Thursday I stuck it in the trash can figuring it best to just get rid of it. But the next day I decided to email the company and tell them about my experience because they should know how poor it was. I certainly wasn't expecting anything nor did I ask for anything. (After all, I no longer had the item.)

Within a few hours they emailed me to apologize, to tell me they had issued a credit in full (including the shipping, a total of just over $20) and would also issue me a $15 credit. I emailed the contact person, thanked her, and asked her not to give me the extra credit because I felt that I did not deserve it. We emailed about it several times, but ultimately she honored my request. I was super pleased just to not be out the money for the order, and my respect went up several notches!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Style_and_Grace on May 07, 2013, 07:09:55 PM
Fresh Market- yes it costs more, but I love them! 

LL Bean- Love the store, love the catalogue, love the online. 

Nordstroms- Amazing customer service!

Neiman Marcus- My gal in the shoe dept calls me when she gets in things she thinks I might like, she is right about 85% of the time.

Tiffany & co.- I've never had a bad experience with them.  They always go above and beyond for me.

Goodyear Tire- there are two locations I frequent in different states.  Love these two shops, the guys are always honest with me and pretty spot on with their quotes.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on May 08, 2013, 11:16:05 AM
Fresh Market- yes it costs more, but I love them! 

 

I second this. I just wish there was one near me! my mom has one and she loves it.

And not so much for me, but my mom. Harris Teeter. My mom (as I've mentioned before) is in a wheelchair. she is very indepdent though, and can do many things wihtout assistance. She can grocery shop for just a few items, but when she needs more, she will go to HT, and they will have an employee follow her with a cart, as she does her shopping. And every store in her area also brings the groceries out to the car for customers!  I wish we had that here in NJ.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on May 08, 2013, 01:15:00 PM
I haven't read all of these, but I want to throw in my few. Table Top Games, near where I live. I go in with other people all the time, and one time I was talking about how I needed a new D20 for my D&D character's pet, and the people let me try ones out and gave me one for free. I can also ask them about any board or card game and they'll either have it in stock, order it, or direct me to something else I might like.

Bass Pro Shops is another one I'll stand behind. You can go into any location and get whatever you need. The people working in those stores care about what they're doing and will go above and beyond to make sure you're getting EXACTLY what you need rather than making a sale. I wanted a new camp oven and instead of selling me the one of the biggest and most expensive ones, they found out what I'd be using it for and told me which would be the best for it. They're always great folks wherever I go.

QuikTrip will forever have my patronage. I've never had a problem with their gas, their food is always among the best of gas station foods nationwide, and the employees are always friendly. I've never seen a mess that wasn't actively being cleaned.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Waterlight on May 09, 2013, 03:43:04 AM
POD Amazon, Nordstrom, and Trader Joe's...

I'm also a semi-regular at three local vegetarian restaurants: one is a cybercafe specializing in veggie hot dogs; another is a diner that makes the best seitan-steak-and-tofu-scramble breakfast EVER; and the third is a pub with a great tempeh-lettuce-and-tomato (TLT) sandwich.  (And nobody looks twice at me when I order a Diet Coke instead of one of their flavored vodka drinks!)

The cybercafe owner has actually become a good friend of mine.  I've been going there ever since it opened, and the long-term employees all know me.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ser Lucien Liliane on May 09, 2013, 03:58:24 AM
Hmm - I could think of a lot of places around here (I'm in a very friendly area), but I'll stick to one for now.

Our local Ulta (makeup store/salon) is utterly AMAZING. I know pretty much nothing about makeup, I'm not very fashionable or pretty or the type who looks like I'm prepared to spend hundreds of dollars on making myself look good, and this combination usually leads to employees of any sort of makeup store giving me the hairy eye and then ignoring me as much as they possibly can. Honestly I was expecting the same thing when I went into Ulta, but I was pleasantly surprised - I was greeted immediately, the first saleslady I spoke to spent a good five minutes talking out with me what exactly it was I wanted to look for, and when I told her I tend to break out when I wear certain kinds of makeup, she recommended several brands for me that generally don't give those sorts of problems and called over the saleslady who was covering the section that had those brands to help me find something. This second saleslady then spent almost an hour with me picking out makeup that would flatter me, explaining how to apply it, and then giving me a free makeover with the colors I'd selected just to give me a general idea of what it'd look like.

I loved it. I bought everything she recommended. And I keep going back and buying more just for fun. I think I have a problem. :)

(For the interested, the specific brands I buy now are Urban Decay and Benefit - they're great! They don't wear off easily, they don't make me break out and they're actually fairly decently priced.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on May 09, 2013, 05:29:48 AM
I like Ulta as well and was so pleased when we got one in town, as a friend of mine had raved about them.  :)

I like the hairstyling products they have and got a bottle of hairspray that doesn't make my hair stiff or sticky. (Kenra, if anyone's wondering)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on May 09, 2013, 08:03:34 AM
Sephora is my favorite. You should also subscribe to the Urban Decay website as they offer great deals a few times a year.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RebeccainGA on May 09, 2013, 02:38:23 PM
Zappos.com may have been mentioned a zillion times, but they deserve it - and they proved it again today!

I'd bought, in January of last year (over a year ago, which is their standard return window), a really adorable pair of flats. They have little bows on the front, and I'd worn them only a few times over the last year and a half (mostly because I generally wear orthopedic shoes, thanks to my back). When I wore them today, one of the bows fell off altogether. :(

I wrote to them, mostly just to say "might want to rethink this brand", as the shoes were discontinued and not replaceable - and for pete's sake, I'd had them for 17 months!

What did I get back (in a matter of a couple of hours)? A polite apology, instructions to donate or discard the shoes, as I chose, and a refund to my account with them. Yes, really.

I won't buy shoes anywhere else if I can help it. AMAZING service!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Bexx27 on May 15, 2013, 09:12:28 AM
Not sure if it's been mentioned yet - CafePress. Not only do they have any kind of T-shirt you could possibly want, but they also have great customer service. I somehow accidentally ordered the wrong size and contacted them to ask how to exchange it. They responded that they'll send a new shirt in the correct size and I don't need to send the other one back! Very nice, considering the size mix-up was my error and not theirs.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: heartmug on May 15, 2013, 11:28:23 AM
Not sure if it's been mentioned yet - CafePress. Not only do they have any kind of T-shirt you could possibly want, but they also have great customer service. I somehow accidentally ordered the wrong size and contacted them to ask how to exchange it. They responded that they'll send a new shirt in the correct size and I don't need to send the other one back! Very nice, considering the size mix-up was my error and not theirs.

I have ordered from them 4 - 5 times and have never had a problem.  I forgot about them.  Great service!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on May 15, 2013, 02:04:29 PM
Hmm - I could think of a lot of places around here (I'm in a very friendly area), but I'll stick to one for now.

Our local Ulta (makeup store/salon) is utterly AMAZING. I know pretty much nothing about makeup, I'm not very fashionable or pretty or the type who looks like I'm prepared to spend hundreds of dollars on making myself look good, and this combination usually leads to employees of any sort of makeup store giving me the hairy eye and then ignoring me as much as they possibly can. Honestly I was expecting the same thing when I went into Ulta, but I was pleasantly surprised - I was greeted immediately, the first saleslady I spoke to spent a good five minutes talking out with me what exactly it was I wanted to look for, and when I told her I tend to break out when I wear certain kinds of makeup, she recommended several brands for me that generally don't give those sorts of problems and called over the saleslady who was covering the section that had those brands to help me find something. This second saleslady then spent almost an hour with me picking out makeup that would flatter me, explaining how to apply it, and then giving me a free makeover with the colors I'd selected just to give me a general idea of what it'd look like.

I loved it. I bought everything she recommended. And I keep going back and buying more just for fun. I think I have a problem. :)

(For the interested, the specific brands I buy now are Urban Decay and Benefit - they're great! They don't wear off easily, they don't make me break out and they're actually fairly decently priced.)

LOVE Urban Decay eyeshadow. My favorite colors are smog adn mildew. hehehehe Just wish my allergies would ease up so i can start wearing eye makeup again.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MissRose on May 18, 2013, 06:36:26 AM
I love both Ulta and Sephora.  I go to Ulta mainly because of the wide variety of hair products.  I go to Sephora because they specialize more in makeup.  Both places I've encountered helpful people instore as well, and both places have nice things for rewards with points you get from buying things.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lady Snowdon on May 18, 2013, 09:46:33 AM
I nth Amazon; I love that place!  Last year, I was trying to buy my uncle a couple pairs of running socks.  I accidentally bought one correct pair, and one pair of women's socks.  I emailed Amazon, and even though it was technically my fault (I hadn't realized I was buying women's socks, but I did click ok and place the order), Amazon gave me a full refund on the price and sent me a label for free return shipping! 

Also, I love the website that I buy soapmaking supplies from: www.brambleberry.com (http://www.brambleberry.com).  Their customer service is FANTASTIC.  I ordered a bunch of stuff from them, including some colored mica.  One of the containers cracked open and spilled mica all over everything else while in shipping.  I called customer service and they not only sent me a replacement container, they told me to call them if anything else had been damaged or stained beyond repair and they would replace those items as well.  No questions, or demands for pictures to prove the damage or anything.  I had also called their customer service when I couldn't get a coupon to work.  It turned out that it was a one time use coupon, but they still gave me the discount when I asked about it. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redsoil on May 18, 2013, 10:07:17 AM
Another one for Amazon here.  I've written previously of some issues I'd had with my Kindle - they replaced it for free (no shipping costs either, and this was to Australia).  The online chat service is amazing, and the rep. was extremely helpful.  Amazon just do things right!

Also, Metagenics (health supplements).  Rang the other day with a question from a patient, had a comprehensive answer from a specialist within a minute (literally!) and they then followed up with an informative fax, tailored to the particular situation.  Any time I have to phone for info I can't find in the practitioner book, there is no waiting on the phone - all queries are dealt with in minutes.  Extremely good service, and fast shipping of products as well.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on May 18, 2013, 10:12:33 PM
First Watch restaurants. I love their food, the healthy options and breakfast or lunch served any time they are open. I enjoy their 12" pancakes, and that you can customize your toppings (banana, blueberries, and pecans). I will keep going there for lunch and breakfast.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: faithlessone on May 19, 2013, 05:36:03 AM
I had the fortune of dealing with a lovely eBay seller this week!

I ordered a set of 3 pairs of earrings. Butterflies, with different coloured stones inset - clear, pink and blue. When I received them, I noticed that one of the stones on the blue pair was loose, and after removing the earring from the packaging, the stone fell out entirely. I emailed the seller, offering to send the damaged pair back for a replacement.

Instead, yesterday morning, I received another full set! (Clear, pink and blue) with a note apologising for the inconvenience!! :D

I'll definitely be using them again.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magicdomino on May 24, 2013, 09:25:32 AM
Now, I must admit that I have ordered only once from Scottevest.  As pleased as I am with my travel vest, I don't know if all their products are as good, or their service as efficient.  However, I must give them credit for their response to Abercrombie and Fitch's openly admitted snobbery.

As some of you know, the Abercrombie and Fitch CEO essentially said that he wants only pretty people wearing his clothing line; the ugly and poor aren't welcome in the stores.  Scottevest's CEO's response is not only to state that his company wants customers who value brains over beauty, but they will be experimenting with larger sizes.

Press release:
http://tinyurl.com/pzxhka6

Webiste:
http://www.scottevest.com


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: 25wishes on May 24, 2013, 01:47:22 PM
I also love Hampton Inns, have never stayed at a bad one. And now they ALL have waffles for breakfast and cookies in the evenings!

I also like Puritan's Pride for vitamins - they make almost all the products they sell, their prices are fair and low (they don't shift prices around for different sales) and they do umpteen kinds of tests to make sure the pills are safe and effective.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Hillia on May 24, 2013, 04:39:27 PM
We're getting a new roof put on our garage.  The old roof is wooden shakes.  The roofers showed up this morning and got the shakes off and the roof weatherproofed, and when they were done I saw the crew on their hands and knees picking up little pieces of wood that had fallen off the tarps they put down to catch debris.

It also made it very pleasant that they all seemed to get along and enjoy their jobs; they were chatting and laughing together as they worked instead of looking like working on my roof was the worst thing to happen to them all week.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RebeccainGA on May 28, 2013, 12:58:26 PM
I was reminded again last week why we always stay at Embassy Suites when budget/location allows.

Traveling with DP in her chair and with Schroder the wonder-service-dog, we encounter everything from the manager at McDonalds in Arkansas that didn't understand that there were service dogs besides seeing eye dogs, and we finally had to just tell him, yes he's a seeing eye dog (at six pounds, and BEING CARRIED!) to people that don't want to 'disturb us' but spend half our meal standing behind DP's chair whispering about the cute doggy! (I'm looking at you, Cracker Barrel in Chattanooga). It's funny what the reactions we get are.

The Embassy Suites folks? On check in, thanked me for telling them what his alert sign is in case there was an emergency while I was not in the room but DP was. At breakfast, found us a table to the side, helped me get food so DP could stay in one place with Schroder, and winked broadly when suggesting that we might want 'an extra helping of eggs and bacon, to go' when we mentioned that the dog loved them. The manager at the evening reception was even sad when I went down, alone, to get us drinks - he said he wanted to see the sweet little pup again, since it was our last night. They made travel with a service animal a pleasure! They also opened doors, held elevators, brought us towels and extra soap with a smile, no trouble, and even called up to check if housekeeping had in fact delivered the items.

We used to travel a lot, and now look like we'll be doing it more often, now that DP is getting better. Hilton.com is bookmarked with a star, for future bookings.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on May 28, 2013, 01:10:00 PM
That is wonderful. Can you PM me some information about training a service dog?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on May 28, 2013, 01:33:45 PM
One of my local Panera Breads. I usually stop by a few times a week for lunch, but went in for breakfast one day. My card was declined (due to a bank error) and I didn't have another way to pay. The woman working there waved it off and comped my breakfast for me rather than sending me away. I was near hysterical at the lack of funds, but she calmed me down and got me going well enough to figure out everything else. Whenever I have a choice I will be going back there.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Curious Cat on May 28, 2013, 01:40:39 PM
One of my local Panera Breads. I usually stop by a few times a week for lunch, but went in for breakfast one day. My card was declined (due to a bank error) and I didn't have another way to pay. The woman working there waved it off and comped my breakfast for me rather than sending me away. I was near hysterical at the lack of funds, but she calmed me down and got me going well enough to figure out everything else. Whenever I have a choice I will be going back there.
A couple of years ago I wanted to get breakfast at Panera but got there a few minutes after they stopped serving. The cashier told me she couldn't sell me the soufflé I'd wanted but that she would be happy to give it to me since it couldn't be sold.  I don't line near a panera currently but I visit them whenever I get the chance.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Amara on June 11, 2013, 08:36:44 AM
I haven't shopped there (yet), but I came across this amazing story this morning on the blog The Improvised Life. Seems she needed a patio table and has been considering one for months. Finally she decided on one but alas it would have to be ordered. Read the story of her experience with this amazing company:
http://www.improvisedlife.com/2013/06/10/why-the-fermob-tertio-table-is-worth-every-penny/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+improvisedlife+%28The+Improvised+Life%29
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redneck Gravy on June 11, 2013, 01:06:18 PM
Home Depot - their saw was broken Sunday afternoon and a gentleman hand sawed a 4 x 4 post into 24" sections for me because I had to build steps so my daughter and grandbabies could get up down to the front door (steps broke Saturday and could not be repaired)

He could have just as easily said no the saw is broken.   Lowe's does not cut 4 x 4's so I was delighted to get all the parts Sunday and get the job done.

 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BatCity on June 11, 2013, 02:00:40 PM
Slight modification: a store that I'll visit that I would never have dreamed of going in. It's a clothing store called Buckle located at the mall. Most of their clothes are pretty small and very "blingy".

I got dragged in there by a co-worker who is a size 4 for some retail therapy. I am a large 14 (but hopefully not for long).  While CW was trying on jeans, one of the staff asked me if there was anything in particular I was looking for. I laughed and said "I don't think you carry my size!"

She told me "Sure, we do! We have all kinds of sizes. Want me to bring you out a couple of pairs?"  She ended up showing me some super adorable jeans in a very generous cut. When we mentioned that our office is right across from the mall, she said that I can always call the store and give them my size and what I'm looking for, and they can have a dressing room set up with some selections.  The girls were just super nice and really treated me like even super-fashionable clothes should fit me, rather than the other way around.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on June 11, 2013, 02:07:28 PM
Slight modification: a store that I'll visit that I would never have dreamed of going in. It's a clothing store called Buckle located at the mall. Most of their clothes are pretty small and very "blingy".

I got dragged in there by a co-worker who is a size 4 for some retail therapy. I am a large 14 (but hopefully not for long).  While CW was trying on jeans, one of the staff asked me if there was anything in particular I was looking for. I laughed and said "I don't think you carry my size!"

She told me "Sure, we do! We have all kinds of sizes. Want me to bring you out a couple of pairs?"  She ended up showing me some super adorable jeans in a very generous cut. When we mentioned that our office is right across from the mall, she said that I can always call the store and give them my size and what I'm looking for, and they can have a dressing room set up with some selections.  The girls were just super nice and really treated me like even super-fashionable clothes should fit me, rather than the other way around.

That is customer service!

I shop at Mark's for a lot of my clothes (Used to be called Mark's Work Warehouse).  They are having a 20% off sale on Thursday from 5:00 to 11:00 pm.  It is usually really lined up.  I was in there getting a refund on something that went on sale 10 days after I bought it - they have a two week policy; if it goes on sale within 2 weeks of you buying it, you can get the difference refunded.  I asked the best time to come in and they told me after 9:00 pm.  But since I'm larger, my sizes often go fast.  She told me I could go in Wednesday, try stuff on, get it put aside and come in and pick it up and pay for it on Thursday!  And since I have a ball game that will go until 10:00, it shouldn't be very busy for me to pop in after that.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CakeBeret on June 12, 2013, 11:54:55 AM
Slight modification: a store that I'll visit that I would never have dreamed of going in. It's a clothing store called Buckle located at the mall. Most of their clothes are pretty small and very "blingy".

I got dragged in there by a co-worker who is a size 4 for some retail therapy. I am a large 14 (but hopefully not for long).  While CW was trying on jeans, one of the staff asked me if there was anything in particular I was looking for. I laughed and said "I don't think you carry my size!"

She told me "Sure, we do! We have all kinds of sizes. Want me to bring you out a couple of pairs?"  She ended up showing me some super adorable jeans in a very generous cut. When we mentioned that our office is right across from the mall, she said that I can always call the store and give them my size and what I'm looking for, and they can have a dressing room set up with some selections.  The girls were just super nice and really treated me like even super-fashionable clothes should fit me, rather than the other way around.

I have a cousin who works at Buckle who would be absolutely thrilled to hear that. :) He keeps trying to get me in there, but I'm a size 18 and decidedly un-trendy so I always decline.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: stitchygreyanonymouse on June 12, 2013, 01:30:49 PM
I’ve only been in there once so far, but I have high hopes for Stitched, a fabric shop in VT, once I move up there next month.

Not only is their buyer amazingly in tune with what I like (ok, so that's really more a happy coincidence), it was the first store I’d ever walked in to where I wasn't treated like I was clearly out of my place (many quilt shops think I’m too young to quilt), and also, the staff had just the right mix of making sure I knew they were available and pointing out the different rooms (since it was my first visit, which they asked about) while leaving me alone to shop.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Julia Mercer on June 12, 2013, 01:39:45 PM
Demos in Nashville, every time I go to Nashville, I always make it a point to eat at Demos, the food is fantastic, the service bar none, and the prices are reasonable for what you get! Also, Nashville Downtown Hostel, just stayed there on my first solo trip to Nashville, and had the time of my life, everyone was so warm and accommodating, I will definitely stay there next time I'm in Nashville!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on July 03, 2013, 11:28:15 AM
I've said it before, but this time a specific Vera Bradley outlet. I was there last Sat, and then my mom wanted another item, and I wanted a couple more, so I called to have them sent, whcih they will do. Not only did they go and hunt down my items, I ordered them on Monday, regular shipping and received them YESTERDAY (Tues). I had also mentioned one was for my mom, and got a very nice note from the associate, hoping both mom and I like our items. I had previously ordered from teh outlet and also gotten a nice note.  AWESOME customer service there.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on July 03, 2013, 01:19:04 PM
I had been wanting a "One Ring" from the Lord of the Rings. I found one on Ebay for less than $20, and received it within 3 days of ordering and with free shipping. I will be buying more rings from that merchant!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: twiggy on July 03, 2013, 06:01:04 PM
Payless shoe store

They have cute little kid shoes that stand up very well to the abuse that my very active little ones dish out. Every time we go in, the salespeople are very helpful and when 4yo DS goes up to the counter with a question, they talk to him like he's a *real person* and help him find what he's looking for.

Today I was buying shoes for Baby. They didn't have the size I was looking for, so the lady looked it up, found 3 locations nearby that have it in stock, and printed out a coupon on receipt paper for me. It's good for $4 off a $5 pair of shoes! for the 'inconvenience' of having to drive 4 miles away :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redsoil on July 06, 2013, 03:00:05 AM
The other night (around 3am), I chose a design and placed an order for business cards with VistaPrint online.  Being an idiot, I accidently put the incorrect postcode on the interactive mock-up, proofed it but didn't catch it.  I confirmed the order and paid.  After printing out the design and info, I realised what I'd done.  Checked the FAQ and realised there were no changes allowed after submitting.  I did send an email asking if a change could be made prior to printing (possibly a bit SS).  However, after that, I decided to bite the bullet and submitted a new order with correct postcode and paid for it.

Today, I received a reply email,  refunding the original order cost, with a lovely screed from their customer service department, hoping my experience was good, and that the refund should be credited in a few days.  I checked and it's already back in my account!

To my mind, that's exceptional service!  I was entirely at fault, and they went above and beyond with their service.  Given this,I'd happily recommend them to anyone wanting easy, no-fuss online design for business cards and related products.  Very happy!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: faithlessone on July 06, 2013, 04:52:31 AM
The other night (around 3am), I chose a design and placed an order for business cards with VistaPrint online.  Being an idiot, I accidently put the incorrect postcode on the interactive mock-up, proofed it but didn't catch it.  I confirmed the order and paid.  After printing out the design and info, I realised what I'd done.  Checked the FAQ and realised there were no changes allowed after submitting.  I did send an email asking if a change could be made prior to printing (possibly a bit SS).  However, after that, I decided to bite the bullet and submitted a new order with correct postcode and paid for it.

Today, I received a reply email,  refunding the original order cost, with a lovely screed from their customer service department, hoping my experience was good, and that the refund should be credited in a few days.  I checked and it's already back in my account!

To my mind, that's exceptional service!  I was entirely at fault, and they went above and beyond with their service.  Given this,I'd happily recommend them to anyone wanting easy, no-fuss online design for business cards and related products.  Very happy!

Ooh, I've got nothing but praise for VistaPrint too. A couple of years ago, I ordered some cards for my mother as a present for her new business. The process was quick and easy, and even though I ordered them on a Saturday evening (with normal delivery) they arrived on Tuesday morning. Really made me smile.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jones on July 06, 2013, 10:58:05 AM
Payless shoe store

They have cute little kid shoes that stand up very well to the abuse that my very active little ones dish out. Every time we go in, the salespeople are very helpful and when 4yo DS goes up to the counter with a question, they talk to him like he's a *real person* and help him find what he's looking for.

Today I was buying shoes for Baby. They didn't have the size I was looking for, so the lady looked it up, found 3 locations nearby that have it in stock, and printed out a coupon on receipt paper for me. It's good for $4 off a $5 pair of shoes! for the 'inconvenience' of having to drive 4 miles away :)
I love them too! DS is two, and in general couldn't care less what he wear so long as it has dinosaurs on it. Well he needed shoes, so I took him to Payless in May and the lady measured his feet and started to bring shoes. They didn't have dinosaur shoes. She did not stop until she found a pair he liked so much he wouldn't let me take them off--Disney Cars, which honestly I would have never guessed, but he liked them. He kept going by the mirror and waving his heel about looking at the shoe. I also grabbed a pair of generic "dress up on Sunday" shoes. It was a great experience!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenEyedHawk on July 06, 2013, 11:33:12 AM
I'll also politely disagree with Chick-Fil-A.  I don't like their policies.

I'll throw my hat in the ring with ThinkGeek though.  I was floored by their delivery times.  I ordered a bunch of stuff as Christmas gifts one year, doing it in mid-November to make absolutely sure stuff would come in time for Christmas.  I placed my order on a Monday and it showed up at my door on Thursday.  I was expecting weeks, not days.  I was thrilled.

No Frills.  It's a local grocery chain we have here and I went there for the first time last weekend.  Everything is SO CHEAP.  My main complaint with the grocery store we normally go to is that they are often out of things I like to buy, like ground chicken.  I found everything I wanted and then some at No Frills.  When we got to the checkout I told the cashier that this was my first time shopping there and that I felt like all these years shopping for groceries I've been getting totally screwed on prices.  She laughed and said she felt the same way when she started working there.  Granted, they are not kidding when they mean no frills...the stores themselves are very bare bones, no fancy displays or anything.  It's a bit like grocery shopping in a warehouse, but frankly I don't really care about that.  I don't want a 'shopping experience' when I go for groceries.  I just want to get my stuff and get out.  Their store brand of stuff is predominant, but they have the name brand stuff as well and also at awesome prices. ($3 for a pack of Maple Leaf brand bacon?  SOLD!)  Plus, a lot of their store-brand stuff is really good. (Honey dijon potato chips, anyone?)

MaryMaxim.com.  They sell knitting and crochet and other craft kits and supplies.  I recently ordered a new afghan kit from them and there was a mistake in the process that inconvenienced me quite a bit.  I'm pretty patient though and stuff happens...it wasn't worth getting worked up about, I thought.  But throughout the process of correcting the problem, their people were very courteous and apologetic and determined to fix the mistake...they went what I would call above and beyond to make sure I got what I'd ordered as quickly as possible.  And once the mistake was rectified, my stuff was delivered only a couple days later.  Plus, their products are awesome.

ETA I also agree with those who brought up VistaPrint.  I ordered business cards from them and even though my order was very small, they treated me like a VIP.  Delivery was VERY quick.

Also a restaurant in Calgary called BigT's.  It's near McMahon Stadium and looks super sketchy.  But the service is always wonderful and their applewood-smoked pulled pork is worth kicking the door down for.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mbbored on July 06, 2013, 04:34:39 PM
The Nugget. It's a grocery chain only in my county that has the atmosphere of Whole Foods with the prices of Safeway. They have a lot of local products, the best produce in town and a deli, bakery and coffee bar that are great. Best of all I rarely have to wait in line, even at 5 pm on the day before Thanksgiving, and their customer service is fantastic.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magician5 on July 06, 2013, 05:18:30 PM
No Frills.  It's a local grocery chain we have here and I went there for the first time last weekend.  Everything is SO CHEAP.  My main complaint with the grocery store we normally go to is that they are often out of things I like to buy, like ground chicken.  I found everything I wanted and then some at No Frills.  When we got to the checkout I told the cashier that this was my first time shopping there and that I felt like all these years shopping for groceries I've been getting totally screwed on prices.  She laughed and said she felt the same way when she started working there.  Granted, they are not kidding when they mean no frills...the stores themselves are very bare bones, no fancy displays or anything.  It's a bit like grocery shopping in a warehouse, but frankly I don't really care about that.  I don't want a 'shopping experience' when I go for groceries.  I just want to get my stuff and get out.  Their store brand of stuff is predominant, but they have the name brand stuff as well and also at awesome prices. ($3 for a pack of Maple Leaf brand bacon?  SOLD!)  Plus, a lot of their store-brand stuff is really good. (Honey dijon potato chips, anyone?)

You might want to check how they treat their employees. As I'm sure you've heard, some discount stores don't pay or treat their workers well, and for my part, I won't benefit at the working guy's expense. Around here, there's at least one grocery chain that's not unionized, and a few bucks saving for me isn't worth knowing (and I've heard tales) at what cost these savings come.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: blue2000 on July 06, 2013, 06:21:17 PM
No Frills.  It's a local grocery chain we have here and I went there for the first time last weekend.  Everything is SO CHEAP.  My main complaint with the grocery store we normally go to is that they are often out of things I like to buy, like ground chicken.  I found everything I wanted and then some at No Frills.  When we got to the checkout I told the cashier that this was my first time shopping there and that I felt like all these years shopping for groceries I've been getting totally screwed on prices.  She laughed and said she felt the same way when she started working there.  Granted, they are not kidding when they mean no frills...the stores themselves are very bare bones, no fancy displays or anything.  It's a bit like grocery shopping in a warehouse, but frankly I don't really care about that.  I don't want a 'shopping experience' when I go for groceries.  I just want to get my stuff and get out.  Their store brand of stuff is predominant, but they have the name brand stuff as well and also at awesome prices. ($3 for a pack of Maple Leaf brand bacon?  SOLD!)  Plus, a lot of their store-brand stuff is really good. (Honey dijon potato chips, anyone?)

You might want to check how they treat their employees. As I'm sure you've heard, some discount stores don't pay or treat their workers well, and for my part, I won't benefit at the working guy's expense. Around here, there's at least one grocery chain that's not unionized, and a few bucks saving for me isn't worth knowing (and I've heard tales) at what cost these savings come.

A union does not make a difference in this situation. Good management does.

In discount stores, the workers are paid minimum wage or close to it. A good many of these stores will also only hire part-time low-level workers so they don't have to pay benefits. The union will NOT help with this.

Having said that, if you have heard tales about that particular store it is a good idea to spend your money elsewhere.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on July 06, 2013, 10:58:37 PM
I had to come back to this thread to add another place to this list.  I haven't been back "home" in years.  Before I moved, I was a regular at one particular bar.  I went there once or twice a week for years.  Tonight, I met a couple friends there, as I'm back in town.  I walked in and the bartender immediately went to the beer cooler and pulled out the right beer (well, after picking his jaw up off the floor, since it had been so long since I've been there), then proceeded to harass me about "two Killians and a Diet Coke", which had been my pretty standard bar tab for all those years.  Funnily, it was also my tab tonight. :D.  I suppose I'm a creature of habit. You just can't beat a bartender who can remember what you want after an absence of at least four years.

So you will totally understand my story: I had lived in Queens, NY and had moved 3000 miles away. Over 5 years passed before I made a trip back to NY. Went to Astoria to my favorite Greek place and the waiter tells me that it has been so long, why did I stay away so long? I explained about moving and he asked if I still wanted my usual? I asked him, what is my usual? He rattled off my order perfectly! And yes, I still compare every gyro with theirs.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenEyedHawk on July 06, 2013, 11:14:29 PM
No Frills.  It's a local grocery chain we have here and I went there for the first time last weekend.  Everything is SO CHEAP.  My main complaint with the grocery store we normally go to is that they are often out of things I like to buy, like ground chicken.  I found everything I wanted and then some at No Frills.  When we got to the checkout I told the cashier that this was my first time shopping there and that I felt like all these years shopping for groceries I've been getting totally screwed on prices.  She laughed and said she felt the same way when she started working there.  Granted, they are not kidding when they mean no frills...the stores themselves are very bare bones, no fancy displays or anything.  It's a bit like grocery shopping in a warehouse, but frankly I don't really care about that.  I don't want a 'shopping experience' when I go for groceries.  I just want to get my stuff and get out.  Their store brand of stuff is predominant, but they have the name brand stuff as well and also at awesome prices. ($3 for a pack of Maple Leaf brand bacon?  SOLD!)  Plus, a lot of their store-brand stuff is really good. (Honey dijon potato chips, anyone?)

You might want to check how they treat their employees. As I'm sure you've heard, some discount stores don't pay or treat their workers well, and for my part, I won't benefit at the working guy's expense. Around here, there's at least one grocery chain that's not unionized, and a few bucks saving for me isn't worth knowing (and I've heard tales) at what cost these savings come.

A union does not make a difference in this situation. Good management does.

In discount stores, the workers are paid minimum wage or close to it. A good many of these stores will also only hire part-time low-level workers so they don't have to pay benefits. The union will NOT help with this.

Having said that, if you have heard tales about that particular store it is a good idea to spend your money elsewhere.

No Frills is a satellite of a Canadian chain called Superstore, which as far as I know does not have a reputation for treating their employees poorly.  If I suspected employees were treated badly, I wouldn't shop there.  None of the staff I saw when we were there looked unhappy, and the service was good.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: crankycat on July 08, 2013, 08:53:32 AM
Homer Laughlin China, who makes Fiestaware has excellent customer service.  I have a covered casserole that I use all the time.  Unfortunately, the last time I used it, I somehow broke the knob off the cover.  I sent an email asking what type of glue could be used.  Customer service did not recommend gluing it, so they sent a new cover (at no cost to me) instead.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on July 08, 2013, 05:50:09 PM
I would like to request that discussion of unions not occur on this thread.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Vall on July 08, 2013, 05:55:21 PM
I would like to request that discussion of unions not occur on this thread.
Thank you.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on July 09, 2013, 02:42:03 PM
Homer Laughlin China, who makes Fiestaware has excellent customer service.  I have a covered casserole that I use all the time.  Unfortunately, the last time I used it, I somehow broke the knob off the cover.  I sent an email asking what type of glue could be used.  Customer service did not recommend gluing it, so they sent a new cover (at no cost to me) instead.

That's good to know! I have Fiestware dishes and they are pretty much indestructable! i've never broken one in spite of dropping and banging them against stuff.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redsoil on July 12, 2013, 09:27:54 AM
Couldn't believe it - I ordered the cards to come by "slow post" as they weren't time sensitive.  They arrived within a week of me placing the order!  Very happy and will definitely continue to recommend them to everyone. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mbbored on July 22, 2013, 10:48:38 PM
I've mentioned before my favorite grocery store and its great prices, on the spot customer service and its incredibly well paid employees. Well this morning I swung by on my way to work only to see that it was closed for the day for renovations. However, at all the doors and parking lot entrances were employees sitting on chairs under shade tents with trays of cookies and a $5 gift certificate to their discount outlet store in town.

Their employees still got paid and were comfortable, I enjoyed a fabulous cookie from their bakery and a discount for my troubles.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jones on August 02, 2013, 05:57:55 PM
3M Tekk.

I purchased, a few months ago, an earmuff-style headphones that A) cut down on outside sound, and B) had a built-in AM/FM radio. This works great for my workouts so I don't have to worry about getting caught in the wire that runs from ears to a phone or MP3 player, and it also works to tune out when loud or annoying noises are ongoing. I also use it at work when in the shop during loud procedures.

Anyway, one of the ear cushions (which make the sound seal around my ear and are very comfortable) popped off. I'd pop it back on. Inevitably it eventually popped off unnoticed and was lost forever. I tried to find new cushions online, but couldn't figure out which model went with my headset. I sent a polite inquiry to their customer service, and they said they would replace the cushion for free.

Today a package showed up with two cushions, slightly different from the originals; they click into place without glue and don't come lose at ALL. They are also slightly thicker and again very comfortable. The package was hand addressed and had a personalized handwritten note inside thanking me for my patronage. Very, very happy with their service and plan to leave good reviews everywhere!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on August 02, 2013, 06:05:52 PM
A local chain pizzeria.

DH & I get delivery & take-out from there quite often, and they rarely goof. On one occasion, the delivery guy forgot our dessert, and went back to the store and got 2 for us. Another time, I don't remember what exactly went wrong (wrong toppings, delayed delivery maybe?), but we had a credit for a free pizza for next time on our account.

Last night, DH called in an order for me to pick up on my way home. What I didn't know was that he'd also ordered a dessert. Counter guy didn't mention it, the guy who handed me my pizza didn't mention it, and I didn't know to ask. So I get home, and DH asks about the tiramisu. So we call, and DH gets an apathetic counter guy who says we can come back to get either the tiramisu or our $5. Yea, not so much. So I call back, and ask for a manager. Explain to him what happened, including the apathetic guy on the phone. I was expecting him to dispatch some dessert with a delivery guy or something, but instead he reversed the entire pizza charge.

Yea, we're still ordering from there!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on August 07, 2013, 08:56:00 PM
Sephora.

My daughter had to go see her specialist in another city (thyroid issue) and in between there and home is a shopping mall which is much bigger than ours in town and so I made plans that after her appointment, we'd do some shopping for clothes for back to school.  Daughter had been desperately wanting to start wearing make up (she's only 12), and of course no amount of mom saying "you don't need make up, your skin is beautiful" was convincing.  So, I told her we'd go to a department store and look into make up there.

So we went to a Sephora in Penney's.  The clerk took the time to do up her face with a foundation (which was exactly the right color, so she'll know what to get when she *does* start wearing make up) and then went on to tell my daughter that she's too pretty to need make up.  So we left with an under-eye concealer (my daughter shares my tendency to dark circles under the eye), a cleanser, and a moisturizer with spf.  *AND* my daughter is no longer begging for make up. 

I'm not much of a make up wearer myself, but when my daughter is older and ready to wear make up, we are going to go there, and I am going to recommend the store to anyone who might be interested.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Julia Mercer on August 08, 2013, 06:02:24 AM
I also have to add, even though this year was my first time staying there, Nashville Downtown Hostel, for $30 a day for a shared dorm room with 3 other ladies, and this was during CMA Fest week, when hotel rooms downtown were going for $300 and UP, the hostel is a block from Broadway, clean, quiet, and the staff were very accommodating. Dsis stayed at the Vandy location 4 years ago and told me about it, so I booked it for this year's CMA Fest, and I was very impressed, will definitely go back, and tell others about it!

www.nashvillehostel.com if anyone wants to check it out, I HIGHLY recommend it!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Marga on August 15, 2013, 08:19:20 PM
I have to put in a nomination for my local Lush.

I'm not sure whether it's just my local one, but I have never had even a lukewarm experience there. The shop assistants are, without exception, helpful, friendly, and knowledgeable.

For example, my BFF loves bath stuff, but she has very sensitive skin, and will break out in hives if exposed to certain ingredients. I got a list from her, gave it to a shop assistant at Lush, and he was able to pick out several products (multiple bath bombs, shower gel and soap) that wouldn't irritate her skin. (And they didn't! ;D)

I've also found that they are both very good at making recommendations, and very good at leaving you alone when you just want to browse and smell things for a while. (Both very important!)

They also have an online store, but I've never used it, so I can't speak for that.
It's not just your store! I've visited Lush shops in the Netherlands, the UK and New Zealand and the staff is awesome everywhere. In fact, I wanted to post about that chain, but you beat me to it. :)
Lush staff is friendly, enthusiastic, helpful and knowledgeable and they want to make your shopping experience a good one. The products are great, they care about recycling and reducing waste, my skin loves what they make and their perfumes are just SO nice.
Oh, and ordering on-line is hassle free as well. I thoroughly recommend it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenEyedHawk on September 10, 2013, 07:08:08 PM
I have to say, as far as customer retention goes, my phone company knocked it out of the park for me today.

Back in February, I was told that if I had 6 months or less remaining on my contract, I could renew it and get a free new phone at no charge.  So, I patiently waited til now, when I passed that 6-months-left mark, with an increasingly unhappy phone, so I could renew my contract and get a new phone.

Except that when I tried to do just that yesterday, I got told they only do that now if you have less than a month remaining, and that they no longer offer 3-year plans because people were taking advantage of the 6-months policy to get new phones then complaining that they were "stuck" in a 3-year plan (that THEY chose!).  So basically what they were telling me was that because other people where whiny, I was getting screwed.  I was very unhappy and emailed the company and told them so, as civilly as possible.  I got a response saying I should contact the Loyalty department.

So today after work, I called, hoping against hope they'd be able to do SOMEthing for me.  Here's what they did:

-The remainder of my contract will be waived at no charge to me and I will be permitted to renew and get a new phone via FlexTab (the cost of the phone is spread across the length of the contract, which means I will be able to get a much nicer phone than I was anticipating)

-My data plan is being upgraded from 1 gig to 6 gigs a month at no extra charge.

-I now have free long distance

-I am getting two addons (visual voicemail and call display) at no charge

-And the end result is that my entire upgraded plan will end up costing me about $10 a month LESS than I am paying now.

The only charge I will be responsible for is the $25 hardware upgrading fee.  I can live with that given the lengths they went to to keep me as a customer, as well as knowing that to buy out the remainder of my current contract (which was what i was told was pretty much my only option yesterday) would have cost over $200.

I have to say I'm pretty satisfied.

-
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: suzieQ on September 10, 2013, 08:01:40 PM
My local Panera Bread. I got a baker's dozen of bagels from them for the Tuesday price of $6.99, but they only gave me 12. I called and expected they would just take my name and let me get a free one next time I came. NOPE! They sent me a card in the mail for a free 1/2 dozen of them!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: SDG31000 on September 11, 2013, 02:11:23 AM
John Lewis has wonderful customer service.

I went and brought a sewing machine as one of my birthday presents, based on information on their website.  Unfortunately this turned out to be wrong and the machine didn't have the functions it said.  So DH phoned the store and spoke to a lovely lady called Chantelle.  By the time we got back she had spoken to her manager, printed out the pages from the website and highlighted the mistakes, worked out the best way to get this corrected and found out the best way to compensate us.
  She went through all the available machines with us and helped me find the best one for me, gave us a refund on the difference in price, £15 cash to pay for car parks and petrol (much more than we actually spent) and a voucher for tea and cake for two in the in store cafe.  I filled out a customer feedback form and made sure I mentioned what a good job she had done.
The voucher saved us £11 when we went and had afternoon tea on Sunday.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RebeccainGA on September 11, 2013, 08:16:55 AM
Mont Blanc. I took my 20 year old pen, a gift from my grandfather (I couldn't ever spend the money on it he did!) to them for an overhaul, since the pen hadn't been used in 15 years and wasn't operational. For $75, I got an all but new pen (it's the same nib, the same gold clip on the cap and the same cap button, and I think that's all that's original) - and if I wanted to, I could turn around and sell it online for about three mortgage payments. It looks like new, except for the patina on the pen clip, and writes like new. Not only that, but when they noticed (when they called to tell me it was in) that I lived over an hour away, they sent it UPS to me, for nothing. I don't know if I'll ever be in a position to buy one, but if I ever hit the Powerball, I'll be heading to Mont Blanc to buy another pen or two - and if anything ever happens to my pen, I'll take it back there for more repairs anytime.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Snooks on September 15, 2013, 09:10:25 AM
John Lewis has wonderful customer service.

I went and brought a sewing machine as one of my birthday presents, based on information on their website.  Unfortunately this turned out to be wrong and the machine didn't have the functions it said.  So DH phoned the store and spoke to a lovely lady called Chantelle.  By the time we got back she had spoken to her manager, printed out the pages from the website and highlighted the mistakes, worked out the best way to get this corrected and found out the best way to compensate us.
  She went through all the available machines with us and helped me find the best one for me, gave us a refund on the difference in price, £15 cash to pay for car parks and petrol (much more than we actually spent) and a voucher for tea and cake for two in the in store cafe.  I filled out a customer feedback form and made sure I mentioned what a good job she had done.
The voucher saved us £11 when we went and had afternoon tea on Sunday.

I think I posted earlier about them coming and repainting my hallway wall when they put a minor scuff in it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenEyedHawk on September 15, 2013, 10:55:45 AM
Driving Force, in particular a salesman named Keith.  He somehow pulled off a minor miracle securing financing for ANthony to purchase a new car with zero down and affordable payments, that much more miraculous considering it's not that Anthony has bad credit, it's that he has NO credit.

We no longer have to worry about the pedo-van, which had bald tires, questionable brakes and pretty much nothing in it worked as intended and it's horrendous shoddy workmanship from stem to stern. 

This is Anthony's new baby. I am overjoyed:

(http://i138.photobucket.com/albums/q273/GreenEyedHawk/103316-Chevrolet-Malibu-20547_zps99e2812c.jpg)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on September 21, 2013, 09:32:23 AM
Kohls. I buy a lot there. And return a fair amount, mainly because when I order online, well, you know, it doesn't always work. I've never ever had any problem returning things. I know their return policy is very liberal, but I really try not to abuse it.

Latest item: a second, very large, VERY pricy drying rack. I have one, but wanted a second. Next day, don't you know, its $40 less. Carp. So i hunt around and don't you know, they do price adjustments. So I call, and while it was a tad frustrating climbing the phone tree, the rep I had was friendly, polite, knew his stuff, and within 5 minutes, had my price adjustment in the works. Saved me another $35. wooo hoo.

And in the stores, the staff is always pleasant, and helpful. I just wish they weren't so darn liberal with their coupons and sales!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: emwithme on September 21, 2013, 04:22:00 PM
My local Morrisons supermarket was my favourite before, for a variety of reasons (it's not giant, unlike the Tesco/Sainsburys/Asda near me who all seem to have the footprint of a small nation; they do great fresh produce and meat; they have a lovely in-store café that has good food at reasonable prices...I could go on).

This is what I posted on their facebook page yesterday:

Quote
I really need to comment on how well the staff at your [localtoMe] branch dealt with the fire alarm going off at 10.30 this morning. I'd just paid for my breakfast when it started...the café staff cleared the area really quickly and escorted us all into the car park - they even brought me out a chair to sit on as my disabilities mean I can't stand for very long (I'd left my walking sticks in the car as I knew that I'd manage the short distance in the café without, and it's easier to carry a tray without sticks). We were outside for about 1/2 an hour ... when it came time to go back in, and I was a bit wobbly on standing, Fi was wonderful and helped me through the "quick" way rather than me have to walk all through the store. The staff then really quickly cleared the tables, helped everyone to fresh drinks and fed us all in order! Well done

It was just exemplary customer service all round and has definitely cemented my choice of supermarket for a little while yet (that and the fact that they have offers on the products I use, and not just on "family sized" boxes or over-processed "orange food")
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 21, 2013, 08:58:24 PM
Publix and Old Navy. Both stores treat me, and everyone else IME, very well. I appreciate that my patronage is wanted.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on November 14, 2013, 10:46:49 AM
Fury Water Adventures, Key West, FL.

A friend and I, along with a friend of his, purchased tickets to watch last weekend's powerboat races.  The tickets for this viewing boat included a breakfast and lunch buffet, along with an afternoon snack buffet and an open beer/wine bar.  I have a severe food allergy, and the allergen is likely to be a part of the lunch and snack buffets. 

When I boarded the boat, I approached a crew member to ask questions so I would know what I could and could not eat when the time came, and also to alert the crew in case of accidental exposure. The crew member was very nice and answered my questions thoroughly. I don't expect menus to be changed for me, but I do need to know what's on them so I can decide what food to pass on and what should be safe.   So, imagine my surprise when shortly before lunch was going to be served, a crew member approached me and asked me if I'd like certain items with my lunch.  These items were things that I'm not allergic to, but their placement on the buffet line would carry a substantial risk of cross contamination.  When I replied in the affirmative, the crew members proceeded to set up my own little mini-buffet separately from the regular buffet so that when I was ready to eat, the foods I wanted would be safe. 

I nearly fell over from shock.  That sort of stuff is really an extraordinary  effort for a single passenger.  I'd have happily bypassed those food items to insure my own safety.  Well, maybe not happily, but willingly, as I don't expect the world to cater to my needs. In this case though, they did exactly that, and even though they didn't have to, and I'd have been just fine without them doing so, the fact that they did made the day that much more enjoyable.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lady Snowdon on November 14, 2013, 12:46:10 PM
As of this week, the doggie day care (Woof Dah in MN) that we bring our dog too!  I had it in my mind that I'd made reservations for dates over Thanksgiving weekend with them, but that I had it for a day or two longer than necessary, so we called on Monday night to verify the dates and cancel any that were needed.  Apparently, I don't know when Thanksgiving is, since I'd made the reservation for the wrong days.  :-[  My DH, who was talking to them, said something like, "And you're full for the actual dates of Thanksgiving, right?".  The lady he was talking to said, "Oh, well, we are, but Smokey (our dog) is such a good boy, and we love having him come.  I'll just move the dates around.  You said you needed X day to Y day, right?  It's in our system!".  Somehow that wonderful, wonderful lady managed to get us the correct days we needed.  ;D

Also, when I took Smokey there today (not having been in since September), the lady on duty at the reception desk greeted Smokes by name as she helped me take his leash and halter off.  Smokey is a black lab mix who looks like every other black lab mix in existence, and yet somehow Woof Dah staff are able to distinguish him from the hundreds of other dogs who go there.  Why would we go anywhere else?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on November 14, 2013, 01:47:01 PM
LOL Lady Snowden. She might have also recognized you as "Smokey's mom".  ;D
Definitely great service though!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on November 14, 2013, 01:53:33 PM
LOL Lady Snowden. She might have also recognized you as "Smokey's mom".  ;D
Definitely great service though!!

At the grooming salon I used to work with, there were very few human customers we recognized. Every dog was different, so we could tell one black lab from another based on their behavior, for example. We recognized the parents by the dogs they had, more often than not.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on November 14, 2013, 02:08:26 PM
I am going to nominate our local branch of Crystal Glass.

We've had a string of bad luck lately with other people damaging our cars.
First it was DDs' car getting struck in a hit and run, then a couple of weeks ago some vandals smashed DS's windshield.

We dropped off the car and I called to see if they could do anything about the shards of glass in the interior to make it safe for him to drive to get it properly cleaned. (The windshield damage rendered the car undriveable.)

They said they'd see what they could do and asked what happened - how there was just the one area of damage.
I explained the vandalism, that our car was one of several to be damaged.
When they asked if we had insurance, I said that even though the damage was criminal, not accidental, DS's policy didn't cover it and he would be paying for the repairs.

When they found out he was a high-school student and where he worked, it turned out DS's workplace has a corporate account and they gave him their discount.

When we picked up the car, they had cleaned ALL the glass shards from the interior and heavily discounted both parts and labour, saving DS over $100. He thanked them profusely (as did I!) and now he doesn't have to borrow money to make his next insurance payment.

Two thumbs up from us!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: suekel on November 14, 2013, 02:40:49 PM
3M Tekk.

I purchased, a few months ago, an earmuff-style headphones that A) cut down on outside sound, and B) had a built-in AM/FM radio. This works great for my workouts so I don't have to worry about getting caught in the wire that runs from ears to a phone or MP3 player, and it also works to tune out when loud or annoying noises are ongoing. I also use it at work when in the shop during loud procedures.

Anyway, one of the ear cushions (which make the sound seal around my ear and are very comfortable) popped off. I'd pop it back on. Inevitably it eventually popped off unnoticed and was lost forever. I tried to find new cushions online, but couldn't figure out which model went with my headset. I sent a polite inquiry to their customer service, and they said they would replace the cushion for free.

Today a package showed up with two cushions, slightly different from the originals; they click into place without glue and don't come lose at ALL. They are also slightly thicker and again very comfortable. The package was hand addressed and had a personalized handwritten note inside thanking me for my patronage. Very, very happy with their service and plan to leave good reviews everywhere!

As an employee, this story made me very happy to hear, even though it does not surprise me.  Customer service is our #1 priority!

Quote
Fury Water Adventures, Key West, FL.

I totally agree - have used them for various water excursions and found the service top notch!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on November 14, 2013, 03:15:18 PM
Carl's Jr! I don't go often, but anytime I do I always get the nicest people, and they have yet to mess up an order

I was reminded again last week why we always stay at Embassy Suites when budget/location allows.

Traveling with DP in her chair and with Schroder the wonder-service-dog, we encounter everything from the manager at McDonalds in Arkansas that didn't understand that there were service dogs besides seeing eye dogs, and we finally had to just tell him, yes he's a seeing eye dog (at six pounds, and BEING CARRIED!) to people that don't want to 'disturb us' but spend half our meal standing behind DP's chair whispering about the cute doggy! (I'm looking at you, Cracker Barrel in Chattanooga). It's funny what the reactions we get are.

The Embassy Suites folks? On check in, thanked me for telling them what his alert sign is in case there was an emergency while I was not in the room but DP was. At breakfast, found us a table to the side, helped me get food so DP could stay in one place with Schroder, and winked broadly when suggesting that we might want 'an extra helping of eggs and bacon, to go' when we mentioned that the dog loved them. The manager at the evening reception was even sad when I went down, alone, to get us drinks - he said he wanted to see the sweet little pup again, since it was our last night. They made travel with a service animal a pleasure! They also opened doors, held elevators, brought us towels and extra soap with a smile, no trouble, and even called up to check if housekeeping had in fact delivered the items.

We used to travel a lot, and now look like we'll be doing it more often, now that DP is getting better. Hilton.com is bookmarked with a star, for future bookings.

I used to work at Embassy Suites and I love hearing this! If you aren't yet, become an Hilton honors member. It's free to join and you can get all kinds of perks as you go along.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on November 14, 2013, 03:24:20 PM
I thought of another! AJs! It's a high end grocery store in my neck of the woods, I rarely shop there cause...fancy/expensive. However for my best friend's wedding we decided to get her bouquet there. First, cheaper then everywhere else we went. As soon as they heard wedding I swear the price doubled. AJs, wedding or not, it was a set price. We know zilch about flowers. So the florist patiently walked us through what she wanted, made helpful (nice!) suggestions and day of had it ready to go for her other bridesmaid to pick up. Looked GORGEOUS. But here's the best part, the next month is my lovely lady's birthday and I decide to get her some nice flowers and fancy bottle of wine she likes cause I like her too. So when I head in I see the same florist working, he recognize me, and asks how he can help. I tell him what I'm looking for and he says "I know exactly what to do, wait just one second here" he calls over another person and says "This is Kate, she's going to help you pick out a bottle of wine while I get the flowers together" and then the wine person helped me get a nice pre-made meal too. I felt very special!

We've already decided to do our wedding flowers from there.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on November 14, 2013, 05:16:50 PM
Bath and Body Works has redeemed themselves in my eyes with the release of Forever Midnight!  For a long time I was annoyed at how they'd discontinue fragrances that were even a bit more mature and by that I mean smelling like a woman's perfume, not a stick of juicy fruit. :P  At least many of their fragrances smelled that way to me. 

I like fragrances with woodsy and some floral notes, such as sandalwood, patchouli, and jasmine.  And usually when I found one I liked, it would be discontinued within a year. :P  But last Monday they debuted a new fragrance, "Forever Midnight" that has sandalwood and night blooming jasmine, as well as caramel liquor. It smells fantastic, and the girl in the store told me that the "Forever" fragrances, such as this one and Forever Red, will never have their formulas changed so they'll always smell the same way, and they'll never be discontinued! Rock on!

Okay so it's a bit more pricey than their usual but if it means having something I can depend on and it lasts? It's worth it!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HGolightly on November 16, 2013, 01:53:36 PM
Add me to the list of LUSHies! I got some products years ago for a gift and wanted more! I got the number of the nearest store in another province who sent me their LUSHTimes mailer and would process and mail out any orders I made. The following year they added online shopping so I could keep buying my favourites and they also sent great samples. I was thrilled when they finally opened in my city and have always gotten amazing service. Some of their stuff I have been using for almost 20 years.
I also love Method! My house smells so good when it is a cleaning day. I bought their fabric softener spray and was disappointed that it did not work. I contacted the company to let them know they might want to change the bottles because it was a good product but a lousy spray bottle. I got a response the following day with the offer of a coupon for a free product to replace it. I said it was not necessary I just wanted to offer feedback. They sent me three free product coupons as a thank you!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on November 16, 2013, 02:15:14 PM
I've mentioned this in another thread, but I'd gladly visit Fastenal again.  Last Thursday I was converting Little Pirate's crib to a toddler bed which required the use of 3 bolts that could be secured with an allen wrench. Only as it turns out these were special bolts.  Which I didn't know till I went to Lowe's, because there were only 2, not 3.  But they said "You could order them from whoever made your crib, or you could go to Fastenal."

Which I did, and they helped me quickly and while they didn't have the exact bolt in stock, one guy said "Does it have to look exactly like this? Cause we have something in the same size, but it's black, not silver." I told him it really didn't matter to me and asked how much it would be.

The guy said "Don't worry about it, consider it a birthday present for the little guy."  Now, I suppose it wasn't really that much, maybe small enough they could easily write it off but I still thought that was very nice! :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on November 17, 2013, 06:03:40 PM
I love Method products. They work so well and I find myself having to only clean an area once, not multiple times.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ms_Cellany on November 18, 2013, 10:19:28 AM
Flylady.  Her cleaning products are just amazing. I accidentally overordered her purple rags, and I've been giving them as gifts.

I also loved it when after a visit, my neice emailed to ask, "I hope this isn't weird, but where did you get that purple rubber toilet brush that you had in the bathroom?"
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: daen on November 18, 2013, 10:49:48 AM
Flylady.  Her cleaning products are just amazing. I accidentally overordered her purple rags, and I've been giving them as gifts.

I also loved it when after a visit, my neice emailed to ask, "I hope this isn't weird, but where did you get that purple rubber toilet brush that you had in the bathroom?"

I haven't purchased much from her - just the original purple Rubba Scrubba brush - but I use that for a myriad of jobs. Today it was to get dust off suede-style curtains, clean the cat hair from the dry mop head, and sweep the baseboards. I intend to buy a replacement (or an additional one or six), and I admit to being curious if the purple rags are better than the Simoniz brand my mother-in-law gave me. Well, actually, she gave them to my husband for washing the car, but I appropriated them before they got anywhere near the garage.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Pen^2 on November 22, 2013, 12:51:18 AM
I'll probably never have a chance to go here again, but who knows?

In Japan on DH's and my honeymoon, I had a bit of a sore tooth. Nothing to worry about. I had a dentist appointment booked for after we got back (the local dentist couldn't get me in any earlier). Well, while we were away, it got much worse, to the point that all the over-the-counter analgesics wouldn't do a thing (maximum safe dosage had no effect), and I ended up spending one night sobbing on the bathroom floor, unable to sleep due to the pain and half-deaf from the deafening throbbing in my head. (DH had gone ahead at this point for logistical reasons, so I was all on my lonesome for 30 hours.) I actually tried to pull the tooth out in desperation several times, but it's a molar near the back and couldn't (fortunately! You absolutely should not do this, as it can make things a lot worse).

So I Googled "dentist" and our hotel's address, and as soon as work hours began, walked to the nearest one, about 3 blocks away. The dentist was very sympathetic--when I said that I couldn't sleep because of the pain, and that I hadn't eaten anything solid for two days, he declared it "emergency treatment" so I'd get to be seen immediately. The tooth was infected, and he was very patient as I stumbled around dental terminology in Japanese that I'd only just looked up that morning. The equipment was like something from out of a sci-fi movie, as well. Nothing close to it in Australia. It was also the only dentist appointment I've ever been to where they actually wait for the anaesthetic to take effect (it takes ~10 minutes) before drilling away, so I never felt a thing. At all other dentists I've seen, they inject, drill/whatever, and you only start feeling numb on the way home.

Locals get an automatic 70% off all medical and dental stuff (government healthcare system), but since I wasn't local, he felt bad that I'd have to pay full price. Students also get 70% off, so he asked if I was a student or anything back in Australia (even though technically I'd need to be a student in Japan...) but I wasn't, so full price it was. He was very apologetic.

The cost of a tooth removal, two shots of anaesthetic, X-ray, filling, two days' worth of analgesics for me to take home just in case, and the other things he did was, in Australian currency, $50.30. And he was apologising!

I was so out of it from pain that I didn't even catch his name--I just called him, "Dr. Dentist." But he was the best dentist I've ever been to.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: perpetua on November 22, 2013, 03:30:15 AM
Howarth of London.  (http://www.howarth.uk.com/) A wee bit more expensive than your average bear music shop, but totally worth it for their wonderful customer service. I went there last week looking for a saxophone stand that I could use while sitting and playing, because I've been having a lot of pain from the weight of using a neckstrap - but the one they had in stock was too high even on its lowest setting. They were about to get someone from the repairs department to alter it for me at no cost - and this thing is metal, so it would have involved metalwork! - right there and then while I waited, and it wasn't like this would have been a hugely expensive purchase either that would have been worth it for them to put the extra effort into; it was about £40.

I ended up deciding to try a harness first - which they said I can *totally* take back, used, for a full refund, after my next sax choir rehearsal - which was over a week away at the time - if it doesn't work for me and my condition. How lovely are they?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: faithlessone on November 25, 2013, 11:41:48 AM
It was also the only dentist appointment I've ever been to where they actually wait for the anaesthetic to take effect (it takes ~10 minutes) before drilling away, so I never felt a thing. At all other dentists I've seen, they inject, drill/whatever, and you only start feeling numb on the way home.

Seriously?? I'm in the UK, and I have never had anaesthetic without the dentist making completely certain that I'm fully numbed up before they start poking. I thought that was universal!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Pen^2 on November 25, 2013, 01:16:11 PM
It was also the only dentist appointment I've ever been to where they actually wait for the anaesthetic to take effect (it takes ~10 minutes) before drilling away, so I never felt a thing. At all other dentists I've seen, they inject, drill/whatever, and you only start feeling numb on the way home.

Seriously?? I'm in the UK, and I have never had anaesthetic without the dentist making completely certain that I'm fully numbed up before they start poking. I thought that was universal!

I hope it's only Australia where they tend not to, then. I went to one of the biggest universities in the country, and did a neuroscience subject, which was compulsory for all dentistry students. Basically, the best (or, at a stretch, equal best) dentistry students in the country learnt their trade there. The lecturers (all of them) repeatedly put importance on the fact that dental anaesthetics don't work instantly, and that the students should therefore wait for the drugs to take effect before they start doing stuff to people's teeth, "Unlike all the dentists who are currently working." The students didn't pay much attention, to my disappointment. But the fact that the lecturers (we had about 6 over the semester) all kept harping on about how they should wait for the anaesthetics to work, unlike currently working dentists, makes it clear that this is at least a widespread problem in Australia, if not universal. I'd actually never heard of a dentist actually using the anaesthetic properly before meeting Dr. McAwesome Dentist, and I've lived in half the states of Australia (literally).
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on November 25, 2013, 01:18:42 PM
It was also the only dentist appointment I've ever been to where they actually wait for the anaesthetic to take effect (it takes ~10 minutes) before drilling away, so I never felt a thing. At all other dentists I've seen, they inject, drill/whatever, and you only start feeling numb on the way home.

Seriously?? I'm in the UK, and I have never had anaesthetic without the dentist making completely certain that I'm fully numbed up before they start poking. I thought that was universal!

Likewise in the US, here. Although a friend from the US who moved to the UK complained to me that she only had X minutes with dentist, so when she had work done, it was usually halfway over before the Novocaine kicked in. Maybe she was just going to a bad dentist, though.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: KB on November 25, 2013, 03:09:43 PM
It's not just dentists. I was having a lump remove from my breast (benign, thankfully) under local anaesthetic and the surgeon checked whether or not the anaesthetic had begun working by poking me with the scalpel. (News to him: it hadn't.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Sirius on November 25, 2013, 03:55:57 PM
Mr. Sirius and I go to a great local restaurant called the Reedville Cafe.  One thing I like is that they support local food growers (they say so in their menu) and their food is always very good.  Another thing is that it's obvious that they treat their employees well, as we've been going there for close to 9 years and there's been very little turnover in the waitstaff.  Plus, the managers don't let people misbehave.  I've seen shift managers, at different times, corral running kids back to their parents or tell tables to keep down the noise.  The head manager's been there over 20 years, and most of the rest of the managers have been there the whole time we've been going there as well. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Minmom3 on November 25, 2013, 08:37:43 PM
In my limited (to me) experience, every dentist I've ever had would give me the numbing shot, wait 10-15 minutes, and run a pick over the tongue in that quadrant of my mouth and ask if I felt it.  Which I invariably DID.  What they used to use (may still do, but I don't get it anymore!) was lidocaine.  At dental strength, whatever that may be, lidocaine does not handle my pain.  Enough of it will make me appear to be a stroke victim, with extensive facial sagging, but the pain receptors work JUST FINE.  Sometime in my mid-20's, I asked a new dentist to find something else to try on me, as I was truly sick and tired of pain every time I got more than a cleaning - and I have horrible teeth, nearly every visit was more than a cleaning.  He used a new-to-me drug and, wonder of wonders, it worked.  It metabolizes out faster than lidocaine, but it works on MY pain...  Before that happened, I got my wisdom teeth pulled at a dental school in Los Angeles.  4 shots of lidocaine later, I looked awful!  Even with an IV of valium and demerol, I still felt the pain, and because I was so drugged up, I cried throughout the procedure.  Talk about a miserable day.  I still cringe and tense up as soon as I hear the drill, even though I no longer feel the pain.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jloreli on November 26, 2013, 02:58:03 PM
netrition.com !

I had weightloss surgery a couple of years ago and still use protein powders several times a week to make sure my intake is adequate. Their shipping is flat rate and cheap. Their prices are generally HALF what my local GNC or nutrition/body building places charge. They ship super fast....I place an order online on late Monday afternoon and have it in my hands the following day even using their super cheap flat rate shipping option!

To top it all off the have a bunch of freebies if you order certain products or spend a certain amount. I must have a dozen t-shirts from them. And there is almost always some kind of free sample or two of other product included in my order. Highly recommended for vitamins, healthy snacks and supplements!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ser Lucien Liliane on November 26, 2013, 10:37:47 PM
I'm actually going to put EVGA in this category, despite the issues I've been having in dealing with them.

For those not in the know, my video card started acting up, I contacted the manufacturer (Nvidia) who then sent me to the people who actually BUILT the card (EVGA). After a fairly enormous amount of troubleshooting and back-and-forth with their customer support, they agreed to an RMA since the card was still under the 3 year limited warranty (basically, I send the malfunctioning card back to them, they send me a new (or possibly refurbished, I'm not sure in this case) one.)

They may not be the friendliest company in the world, but the fact that they stand behind their merchandise like that, and didn't just brush me off with an "oh well, not our problem" is definitely going to make me a repeat customer, should I ever need another video card.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Waterlight on November 26, 2013, 10:50:41 PM
There is a Thai restaurant near my workplace that has recently earned my forever patronage...

It's quite a popular restaurant with my coworkers because it has fast service and great food.  But a week ago, it went above and beyond on my behalf.

I stopped in for a quick dinner on my way home for work... and unfortunately my debit card was declined.  (I later learned it had been compromised, and my credit union had blocked it at the first sign of trouble.)

The restaurant owner told me it was okay, I could come back in later and pay for my meal--I was a regular so he knew I WOULD be coming in with the money later.

I came back in after I got my replacement debit card (a day or two later), paid for the dinner, and added a much-bigger-than-usual tip to my payment!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AzaleaBloom on November 29, 2013, 11:25:15 AM
Southwest - never had a problem with them.  Friendly employees, cheap prices, and very easy to navigate website.

Lane Bryant - I am TERRIBLE when it comes to nice clothes.  Jeans, decent shirts?  I'm good.  An outfit for a fancy occasion?  Not so much.  I needed a nice outfit for my rehearsal dinner.  I went to my local LB, and the employee took his time to tell me what he liked, picked me out several tops/bottom combinations, and told me what he found cute on me and what didn't work quite as well. 

Hampton Inn - clean rooms, polite service, and when I did have a complaint (air conditioning did not work well in my room), they responded promptly.  As I had waited until after my trip to tell them, they couldn't do anything about it for me, but they said that if I had a problem in the future to please let them know right away. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Twik on November 29, 2013, 01:50:30 PM
WestJet. When I made a reservation on the wrong day by mistake, I discovered their 24-hour no-penalty cancellation policy. Plus making changes usually costs no more than 50 dollars, rather than the 100s other airlines have charged me.

And last time I flew them, they did the safety announcements as a rap. "We got two exits over the wing/And two at the back if that's not your thing...."
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on November 29, 2013, 02:07:21 PM
LOVE Westjet.  I'll fly with them anytime I can get a direct flight.  Unfortunately, for some of my destinations, there is no direct flight but Air Canada does have one.  So I'm stuck with AC in those cases.  Unless I want to drive the 2-3 hours to Buffalo and fly out of there.  Flights are definitely cheaper out of Buffalo and if I still lived on the other side of Toronto, I'd consider it.  But I'm less than an hour from Pearson.

I was on one flight and we had a long taxi to the gate.  The head flight attendant was cracking jokes over the PA the whole time and we didn't even notice how long it was taking.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Twik on November 29, 2013, 02:27:07 PM
Dr. Margoliat, who fixed my hand and has a great iPod mix to boot.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redsoil on November 30, 2013, 05:10:26 AM
Pen - I seem to recall you're in WA?  I'm NSW, and have been to several different dentists (all rural) and they're really good about making sure the anaesthetic is working.  For me it's more like 20 minutes with triple dose, but they all make sure I'm numb before starting work.  Downside?  I'm numb for about 6-8 hours after!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Pen^2 on November 30, 2013, 08:25:54 AM
Pen - I seem to recall you're in WA?  I'm NSW, and have been to several different dentists (all rural) and they're really good about making sure the anaesthetic is working.  For me it's more like 20 minutes with triple dose, but they all make sure I'm numb before starting work.  Downside?  I'm numb for about 6-8 hours after!

Actually, I've lived in every state on the east coast. Never lived in WA, SA, NT, or ACT. I've been to dentists in all the states I've lived in, both rural and urban, and sometimes several in one state (usual one retiring, etc.). I'd chalk it up to me having bad luck, except for the uni lecturers harping on and on about how working Australian dentists apparently have a strong tendency not to use anaesthetics properly. Maybe you live in the dental golden region or something? I'd love to know where in NSW you are, but I don't want to be a net stalker. And I've heard enough other Aussies complain about the same thing to guess that there are some areas where it's good, and some areas where it just isn't. The fact that it isn't good in any areas at all is pretty bad in my book, but there you go.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: emwithme on November 30, 2013, 11:32:07 AM
Pen - I seem to recall you're in WA?  I'm NSW, and have been to several different dentists (all rural) and they're really good about making sure the anaesthetic is working.  For me it's more like 20 minutes with triple dose, but they all make sure I'm numb before starting work.  Downside?  I'm numb for about 6-8 hours after!

Actually, I've lived in every state on the east coast. Never lived in WA, SA, NT, or ACT. I've been to dentists in all the states I've lived in, both rural and urban, and sometimes several in one state (usual one retiring, etc.). I'd chalk it up to me having bad luck, except for the uni lecturers harping on and on about how working Australian dentists apparently have a strong tendency not to use anaesthetics properly. Maybe you live in the dental golden region or something? I'd love to know where in NSW you are, but I don't want to be a net stalker. And I've heard enough other Aussies complain about the same thing to guess that there are some areas where it's good, and some areas where it just isn't. The fact that it isn't good in any areas at all is pretty bad in my book, but there you go.

This is going to sound *really* silly but how flexible are you?

The reason I'm asking is because if you have hyper-mobile joints, then it may be that you have Ehlers-Danlos syndrome (http://en.wikipedia.org/wiki/Ehlers%E2%80%93Danlos_syndrome)

People with EDS don't tend to react "normally" to local anaesthesia, particularly to the standard (novocaine?) given in dental work.  I used to have hideous problems at the dentist - I had about ten times the normal dose of novocaine to remove a wisdom tooth and it was agony.  I mentioned to my dentist that I was going through the diagnostic process for EDS, she put this into her (computerised) records system and it flashed up to give me a different local anaesthetic.

I then had a root canal (on a front tooth) with the alternate anaesthetic and not only did the numbness "take" really quickly, I only needed about half the normal amount. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on November 30, 2013, 12:02:27 PM
Additionally, if you are a redhead, there is some anecdotal evidence that freezing doesn't work as well on redheads.  My brother is a redhead and always needs twice the freezing and twice the time whenever he has dental work or stitches.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: perpetua on December 01, 2013, 06:04:34 PM
Pen - I seem to recall you're in WA?  I'm NSW, and have been to several different dentists (all rural) and they're really good about making sure the anaesthetic is working.  For me it's more like 20 minutes with triple dose, but they all make sure I'm numb before starting work.  Downside?  I'm numb for about 6-8 hours after!

Actually, I've lived in every state on the east coast. Never lived in WA, SA, NT, or ACT. I've been to dentists in all the states I've lived in, both rural and urban, and sometimes several in one state (usual one retiring, etc.). I'd chalk it up to me having bad luck, except for the uni lecturers harping on and on about how working Australian dentists apparently have a strong tendency not to use anaesthetics properly. Maybe you live in the dental golden region or something? I'd love to know where in NSW you are, but I don't want to be a net stalker. And I've heard enough other Aussies complain about the same thing to guess that there are some areas where it's good, and some areas where it just isn't. The fact that it isn't good in any areas at all is pretty bad in my book, but there you go.

This is going to sound *really* silly but how flexible are you?

The reason I'm asking is because if you have hyper-mobile joints, then it may be that you have Ehlers-Danlos syndrome (http://en.wikipedia.org/wiki/Ehlers%E2%80%93Danlos_syndrome)

People with EDS don't tend to react "normally" to local anaesthesia, particularly to the standard (novocaine?) given in dental work.  I used to have hideous problems at the dentist - I had about ten times the normal dose of novocaine to remove a wisdom tooth and it was agony.  I mentioned to my dentist that I was going through the diagnostic process for EDS, she put this into her (computerised) records system and it flashed up to give me a different local anaesthetic.

I then had a root canal (on a front tooth) with the alternate anaesthetic and not only did the numbness "take" really quickly, I only needed about half the normal amount.

Hey there, fellow EDSer :) *waves* - yep, I have exactly the same problem. 8 cartridges didn't numb me - I had to go to the dental hospital to have my stuff done.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on December 02, 2013, 04:59:33 AM
And I'm not very flexible don't have red hair and novocaine doesn't always work on me. The (mild) Tylenol with codeine I took after I got my wisdom teeth out (all 4 at once- it took between 9 and 12 shots to numb me enough to dig into my gums and extract them) did zero for me. I might as well have been taking sugar pills.

 I apparently inherited it from my mother who had the same problem.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Margo on December 02, 2013, 03:08:26 PM
I think it's very, very easy to get the injection in the wrong place, for a lot of dental work, so if you're unlucky, or if your teeth have wonky roots so the nerves don't run quite where they're expected to, you can have lots of anaesthetic without it helping at all.

(I have to look it up every time I go to the dentist, but there is one common dental anaesthetic which does nothing whatsoever for my pain, but which does cause me to pass out as soon as I stand up, about 50% of the time. Which is interesting for everyone. Since I'm terrified of dentists, i did suggest to them that they should give me that, let me pass out,and then do the work before waking me up, but they wouldn't play :-) )
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on December 03, 2013, 12:50:05 AM
I think it's very, very easy to get the injection in the wrong place, for a lot of dental work, so if you're unlucky, or if your teeth have wonky roots so the nerves don't run quite where they're expected to, you can have lots of anaesthetic without it helping at all.

(I have to look it up every time I go to the dentist, but there is one common dental anaesthetic which does nothing whatsoever for my pain, but which does cause me to pass out as soon as I stand up, about 50% of the time. Which is interesting for everyone. Since I'm terrified of dentists, i did suggest to them that they should give me that, let me pass out,and then do the work before waking me up, but they wouldn't play :-) )

True but not in my case. This hit me after puberty. My roots didn't move after puberty and I had the same dentist.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on December 03, 2013, 01:20:35 AM
I need a lot of anesthesia and those pills they give me to knock me out an hour before don't work.  I now go to a sedation dental practice whenever I need to have major work done like a root scaling or dental surgery. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on December 03, 2013, 03:16:17 AM
I need a lot of anesthesia and those pills they give me to knock me out an hour before don't work.  I now go to a sedation dental practice whenever I need to have major work done like a root scaling or dental surgery.
Oh I'm scared to use one of those. I don't know what my reaction will be.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on December 03, 2013, 11:02:57 AM
I need a lot of anesthesia and those pills they give me to knock me out an hour before don't work.  I now go to a sedation dental practice whenever I need to have major work done like a root scaling or dental surgery.
Oh I'm scared to use one of those. I don't know what my reaction will be.

I use the local medical university's dental practice, so there is an actual anesthesiologist on site for sedation.  I've never been to a stand alone clinic for sedation dentistry.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on December 03, 2013, 02:56:31 PM
I need a lot of anesthesia and those pills they give me to knock me out an hour before don't work.  I now go to a sedation dental practice whenever I need to have major work done like a root scaling or dental surgery.
Oh I'm scared to use one of those. I don't know what my reaction will be.

I went to one for my wisdom teeth coming out, it was nice. I don't remember a bit of it. It was at an actual dental hospital with nurses and anesthesiologists on staff full-time. Luckily I've never needed any other dental surgery, so I don't have to worry about it.

My sister goes to our normal dentist for work. She's got really bad teeth, bad anxiety, and shots don't work well on her. She takes an anti-anxiety drug beforehand, gets the shots, gets the gas, and the dentist lets someone come back with her to hold her hand, usually me. She can still talk to me, we both know ASL, so if she has any major concerns she can get them voiced without trying to talk around the drugs and gas. He works around all her needs so well, we've been going there since I was a wee small girl. It's actually only a block from the house I grew up in, so it was nice to be old enough to walk to the dentist's alone. My grandma goes there, and he's constantly asking us about what new shows she's in, he remembers how our lives are going visit to visit, and is generally a great person.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: perpetua on December 03, 2013, 04:02:52 PM
I think it's very, very easy to get the injection in the wrong place, for a lot of dental work, so if you're unlucky, or if your teeth have wonky roots so the nerves don't run quite where they're expected to, you can have lots of anaesthetic without it helping at all.

Definitely, and you can also have it happen the other way around - where the dentist hits the nerve where they shouldn't. The nerve that goes all the way up the side of your head. That, combined with my EDS-related non-numbing, and the fact that she was trying to extract a wisdom tooth, was *not* a fun visit.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Redsoil on December 05, 2013, 06:23:46 AM
Pen - have sent you a PM.

Wow - Em, very interesting!  I am hypermobile (with some measure of joint instability - reasonably managed as a rule with physical therapy/gym), and though not technically a redhead (nods to Outdoorgirl) I have red-gold tendencies/highlights.  (Cousins are true redheads.)

I did go to hospital when I had all four wisdom teeth out aged 17, and was in for a week after.  Looked like his boot got stuck in there as well, and I swelled up badly.  So, have to say I'm not fond of dental work. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BabyMama on December 05, 2013, 08:20:02 AM
Green Mountain Coffee. If you set up an autoship schdule, your Keurig brewer is automatically under their warranty. I was kind of skeptical, but figured at least I was getting a discount, so what the heck.

Then our brewer stopped working. We'd had it for something like 2 1/2 years, they didn't even make that exact model anymore, but I figured it couldn't hurt to ask, since I really didn't want to shell out $120 for a new coffeemaker. They asked if I knew the serial number and purchase date, which was easy to find since I registered with keurig.com when we got the brewer. Then I had to enter my shipping address, and a few days later a new brewer appeared on our doorstep!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: workerbee on December 05, 2013, 12:48:30 PM
Excited that I have an addition to this thread, and for a big box store no less! Every Christmas we "adopt" 2-3 foster children through a city-wide program and buy them gifts. I try to set a budget but tend to go overboard b/c these are often the only gifts the child gets (I know, I know, not a crisis.....but I love to think of them opening them on Christmas morning....). Anyway, I hopped online on cyber Monday and was delighted to find a FANTASTIC deal on one particular toy at ToysRUs. The price meant that I was able to get all three items on the child's list AND stay within my allotted budget!

So I was really disappointed when I received my email confirmation and the fantastic-deal toy was nowhere to be found! I contacted TRUS through their customer service link and heard...nothing. So I contacted them again and got a response! They were very apologetic, said the item was out of stock online but available in stores, and that I should contact them to order it.  I did, and got a helpful (albeit slow) sales rep who put the order through, and knocked off another couple of $$ for the time it took.  :D  I ended up getting the toy, which runs $30-40 online, for $10!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: TeamBhakta on December 16, 2013, 06:48:01 PM
Adding to the list: my local AT&T store. My ex wanted to buy a newer phone. We needed to find a store where someone could speak to him in Spanish. I speak Spanish, but it's easier to sit him down with a bilingual employee and let the two of them hash out what he's looking for. So we tried some phone stores at the mall and that was a huge mistake. The prices were insane, there weren't any bilingual employees or brochures, etc. One store had two employees just slouching around bored on chairs. They acted like it was such a hardship for one of 'em to get up. The only price they gave us was "It's $500 down and then $300 a month for two years. Or you're welcome to buy one on Craig's List and bring it back here for our Equally Ridiculous, Expensive Plan." And then the employee just stared at us like "Okay, I wanna go back to navel gazing and like I really don't want to talk to customers."

We had the complete opposite treatment at the AT&T store. Even though they were super busy, someone came over to take our name, put us on a wait list and find out what we needed. And they had two bilingual employees available to help us, both with "we speak Spanish" name tags. One person made sure to tell us after sitting for a bit "That guy is printing a customer's paper work. He's almost done and will help you right after. It'll only take a minute or two." The employee we were sent to drew up a reasonable list of price plans and was super friendly. The phone the ex picked was over $400 less than what the mall stores had. And it was the same dang phone  8) We almost did cartwheels on the way out. Also, the employee shook our hands when he met us, shook our hands and said thank you when we left + went across the store to open the door for us.  :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on December 17, 2013, 10:50:17 AM
I've never shopped Liberty Bottleworks, but after reading this I really want too!: http://www.ijreview.com/2013/12/101904-small-business-viral-reply-angry-customer-family-first-product-second/

Polite response, and backed his employees!!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on December 18, 2013, 05:12:56 PM
I bet their sales have taken off!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: SCMagnolia on December 20, 2013, 09:51:13 AM
My bank has won my business for life...

It's a very small regional bank and I've always had wonderful service from them, but yesterday sealed the deal.

When I read about the whole Target credit card hacking debacle online, first thing I thought was OH $#!*!!!!  I had shopped there three times in the timeframe in question and used my bank debit card each time.   I went to my bank at lunch and asked what I needed to do.  I was fully prepared to be without my debit card for quite a few days (given the holidays and delayed mail), but I was told I didn't need to do a thing.  They were already on top of it.  They monitor the accounts of anyone whose account showed charges at Target, lower the per-transaction limit on those cards to $200, and are sending new cards out to everyone affected.  The manager even came over and told me that the new cards should be out to everyone no later than January 3rd, and if I don't receive mine by then to call her and she'd make sure a card was expedited to me. 

The new cards they send out? Well, they require activation.  When the new card is activated, the old card is automatically shut off.  Our PINs do not change, just the card numbers.  They said they didn't want to inconvenience anyone, especially at the holidays, so they'd take care of monitoring accounts for strange activity until the new cards are activated.

I thought this was wonderful, and such a relief!  Made me a very happy girl!   :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 20, 2013, 12:17:49 PM
USAA is also monitoring the Target card fraud.

I am very pleased that the US Post Office was equipped and handled today's crowd with aplomb.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jloreli on December 20, 2013, 02:07:53 PM
My credit union is also on top of the Target "issue". They preemptively cancelled my debit card since it was one of the ones on the list of the compromised. I am not thrilled to be without my debit card the week before Christmas but the inconvenience beats having to deal with my checking account being emptied by crooks and the drama associated with recovering the money!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on December 20, 2013, 02:25:47 PM
My credit union is also on top of the Target "issue". They preemptively cancelled my debit card since it was one of the ones on the list of the compromised. I am not thrilled to be without my debit card the week before Christmas but the inconvenience beats having to deal with my checking account being emptied by crooks and the drama associated with recovering the money!

That beats what Target themselves are doing - their credit card site has been down for the last two days, then when I was finally able to get in and check, there's no way to say "Please just sent me a new stinkin' card with a new number already."  Other than calling, which I don't want to do because I'm sure their lines are swamped.  I guess I'm glad we have the Target Visa, which we only use at Target (5% back adds up, but it only counts for purchases made there, so why bother using it anywhere else?), so it'd be pretty obvious if there were extra charges showing up sometime in the future . . .
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on December 20, 2013, 02:41:32 PM
ThinkGeek has won my praise for their handling of what is now being called the Dragon Fiasco.

Mom bought sis's boyfriend some Canned Unicorn Meat for Christmas, so naturally I found myself buying him Canned Dragon Meat. It makes sense.

Saturday evening I took mom's laptop into a bedroom to do it (we were all at mom's party, and I had to take it away from where SBF could see). The site wouln't take my debit card. Okay, I'll use my credit card. Didn't take that either. Went to get sis. She tried her three cards. Nothing. We got on the livechat. Sis talked with the guy, sent me out to entertain her boyfriend. I left my two cards, told her which one I preferred her to use, she stayed talking to Livechat.

Apparently the billing department is completely self-contained, and the guy on the livechat customer service couldn't see what was going on with the cards not working. Customer privacy issues and all that, which I understand. He suggested a few things we could do, and then Sis paid through PayPal. It was a last resort, but I don't have a PayPal account, and hers is attached to her bank account. Great, so I'll pay her back, and the shipping says it may be a week.

Tuesday the package was delivered to mom's house (I ship everything there, safer than my apartment complex). Great, enough time to get it to SBF before he leaves for Georgia to see his family! Mom brings it to me at work on Wednesday, I open it. Inside the shipping label says Dragon Meat. Under that is a clip-on camera lens for iPhones. No dragon meat. Of course not, why would there be dragon meat in the box that was shipping me dragon meat?

Customer service sent out a replacement box of Dragon Meat, 3-day shipping, no charge. She walked me through the returns process, and said that I had a few weeks before I'd get in trouble for not returning it. The hold time to talk to someone was minimal, and the representative was polite. Everything was handled wonderfully.

I don't know if I'll get the Dragon Meat before SBF leaves for Georgia (I doubt it, he leaves tomorrow), but honestly, ThinkGeek just gained a customer for life. They've been wonderful through it all.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on December 20, 2013, 02:54:00 PM
I've yet to buy anything from ThinkGeek (I spend most of my time going...oh I want that! And that, and that and that!), but I've heard a lot of really wonderful things about their customer services, their products and even the way they treat their employees! Which is all awesome.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on December 20, 2013, 03:06:32 PM
I've yet to buy anything from ThinkGeek (I spend most of my time going...oh I want that! And that, and that and that!), but I've heard a lot of really wonderful things about their customer services, their products and even the way they treat their employees! Which is all awesome.

I solicited help on here a while back to prank my sister for her birthday (http://www.etiquettehell.com/smf/index.php?topic=98281.0) by mimicking the song Another Postcard (https://www.youtube.com/watch?v=4SvbUykdfAU) and getting people to send her monkey postcards from all over.  Since ThinkGeek's logo is a monkey (and I absolutely love their stuff!), I wrote to them and asked if they'd be able to send any ThinkGeek-related swag.  They sent her about a hundred ThinkGeek monkey stickers and a postcard signed by what I assume is a good portion of the office staff  ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on December 20, 2013, 03:45:38 PM
I've yet to buy anything from ThinkGeek (I spend most of my time going...oh I want that! And that, and that and that!), but I've heard a lot of really wonderful things about their customer services, their products and even the way they treat their employees! Which is all awesome.

I solicited help on here a while back to prank my sister for her birthday (http://www.etiquettehell.com/smf/index.php?topic=98281.0) by mimicking the song Another Postcard (https://www.youtube.com/watch?v=4SvbUykdfAU) and getting people to send her monkey postcards from all over.  Since ThinkGeek's logo is a monkey (and I absolutely love their stuff!), I wrote to them and asked if they'd be able to send any ThinkGeek-related swag.  They sent her about a hundred ThinkGeek monkey stickers and a postcard signed by what I assume is a good portion of the office staff  ;D

AWESOME!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mumma to KMC on December 20, 2013, 04:55:48 PM
I've yet to buy anything from ThinkGeek (I spend most of my time going...oh I want that! And that, and that and that!), but I've heard a lot of really wonderful things about their customer services, their products and even the way they treat their employees! Which is all awesome.

I solicited help on here a while back to prank my sister for her birthday (http://www.etiquettehell.com/smf/index.php?topic=98281.0) by mimicking the song Another Postcard (https://www.youtube.com/watch?v=4SvbUykdfAU) and getting people to send her monkey postcards from all over.  Since ThinkGeek's logo is a monkey (and I absolutely love their stuff!), I wrote to them and asked if they'd be able to send any ThinkGeek-related swag.  They sent her about a hundred ThinkGeek monkey stickers and a postcard signed by what I assume is a good portion of the office staff  ;D

AWESOME!!

I bought a few things from ThinkGeek recently and the quality is good and the shipping was fast! I'd order from them again.

Another business is Publix. I love that store. I love the selection, the customer service, the carry out (I hardly use it though), and the flowers, the flowers are cheap and a last forever! :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 20, 2013, 10:07:11 PM
We have a pretty good Publix fan club here.

Two weeks ago, DH and I were getting our groceries and chatting with the assistant store manager we are friends with, and he gave us a $5 gift card that Publix was giving out to loyal customers. Such a nice gesture! Also, the Santa's White Christmas coffee ice cream with chocolate espresso flakes is divine.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mumma to KMC on December 21, 2013, 08:39:59 AM
We have a pretty good Publix fan club here.

Two weeks ago, DH and I were getting our groceries and chatting with the assistant store manager we are friends with, and he gave us a $5 gift card that Publix was giving out to loyal customers. Such a nice gesture! Also, the Santa's White Christmas coffee ice cream with chocolate espresso flakes is divine.

Wait, is that a flavor in the store right now? I'm so stopping tonight if it is.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lady Snowdon on December 21, 2013, 10:31:11 AM
I am still kind of shocked by what Amazon did for me yesterday!  Earlier this week I had rented Sweeney Todd via their instant video service.  Playback was terrible - I literally couldn't watch more than 2 minutes at a time without it cutting out and closing on me.  I shrugged and figured it was my computer's fault, since I have problems playing Netflix stuff on it too.  Didn't think anything more of it.  I got an email from Amazon last night that they'd noticed, somehow, the poor playback service on Sweeney Todd and as an apology they were refunding me the rental fee!  They already have me as a customer for life, but every interaction I have with them is just so well handled!!

ThinkGeek has been pretty great for me as well.  No problems, but everything ships quickly and gets here very quickly.  I swear, I ordered something on a Saturday, it was shipped Monday and I got it on Thursday - the week before Christmas.  I'm so impressed with them!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jaxsue on December 21, 2013, 10:42:42 AM
We have a pretty good Publix fan club here.

Two weeks ago, DH and I were getting our groceries and chatting with the assistant store manager we are friends with, and he gave us a $5 gift card that Publix was giving out to loyal customers. Such a nice gesture! Also, the Santa's White Christmas coffee ice cream with chocolate espresso flakes is divine.

Publix is a great store! I shopped there exclusively when I lived in FL.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jaxsue on December 21, 2013, 10:44:01 AM
I am still kind of shocked by what Amazon did for me yesterday!  Earlier this week I had rented Sweeney Todd via their instant video service.  Playback was terrible - I literally couldn't watch more than 2 minutes at a time without it cutting out and closing on me.  I shrugged and figured it was my computer's fault, since I have problems playing Netflix stuff on it too.  Didn't think anything more of it.  I got an email from Amazon last night that they'd noticed, somehow, the poor playback service on Sweeney Todd and as an apology they were refunding me the rental fee!  They already have me as a customer for life, but every interaction I have with them is just so well handled!!

ThinkGeek has been pretty great for me as well.  No problems, but everything ships quickly and gets here very quickly.  I swear, I ordered something on a Saturday, it was shipped Monday and I got it on Thursday - the week before Christmas.  I'm so impressed with them!

Amazon service is really good. I had bought the last season of Breaking Bad, but the video was messed up. Their response to my issue: refunded the entire cost of the season!  :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Amara on December 21, 2013, 02:52:15 PM
One Kings Lane has my undying loyalty for their customer service--always top notch and just so dang polite--plus their willingness to stand behind everything they sell. Amazing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 25, 2013, 09:55:42 PM
We have a pretty good Publix fan club here.

Two weeks ago, DH and I were getting our groceries and chatting with the assistant store manager we are friends with, and he gave us a $5 gift card that Publix was giving out to loyal customers. Such a nice gesture! Also, the Santa's White Christmas coffee ice cream with chocolate espresso flakes is divine.

Wait, is that a flavor in the store right now? I'm so stopping tonight if it is.

Yes, Publix Premium ice cream Santa's White Christmas.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on December 26, 2013, 10:49:21 AM
So I was watching The Chew yesterday and Michael Symon and Mario Batali were talking about times they've had to throw people out of their restaurants. And they both said, hands down without out a doubt, if you disrespected the staff, if you were rude to the servers or cursed at them, they'd throw you out of their restaurant without a seconds hesitation. Both said they have done it before and they'll do it again, they don't tolerate people disrespecting their staff.

It made me really want to find and eat at one of their restaurants! Anytime management backs up employees, especially in service industries, I get all giddy inside.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cwm on December 26, 2013, 11:05:37 AM
So I was watching The Chew yesterday and Michael Symon and Mario Batali were talking about times they've had to throw people out of their restaurants. And they both said, hands down without out a doubt, if you disrespected the staff, if you were rude to the servers or cursed at them, they'd throw you out of their restaurant without a seconds hesitation. Both said they have done it before and they'll do it again, they don't tolerate people disrespecting their staff.

It made me really want to find and eat at one of their restaurants! Any time management backs up employees, especially in service industries, I get all giddy inside.

Yes, this, hands down. I've worked for too many places where management will expect the employees to follow a strict set of rules, then when the customer gets mad and starts yelling, the manager just does something strictly disallowed by the rules. Doesn't explain anything to the customer, then the employee gets yelled at for not fixing the problem sooner. Any company where the management has the power and uses it to stand behind its employees is an instant win for me.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MissRose on December 26, 2013, 11:10:01 AM
So I was watching The Chew yesterday and Michael Symon and Mario Batali were talking about times they've had to throw people out of their restaurants. And they both said, hands down without out a doubt, if you disrespected the staff, if you were rude to the servers or cursed at them, they'd throw you out of their restaurant without a seconds hesitation. Both said they have done it before and they'll do it again, they don't tolerate people disrespecting their staff.

It made me really want to find and eat at one of their restaurants! Anytime management backs up employees, especially in service industries, I get all giddy inside.

This should be true for other places besides restaurants.  Disrespectful behavior by a customer should not be rewarded.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 26, 2013, 02:15:02 PM
Last month, DH, DS and I went to a Florida chain restaurant (TooJays). It was breakfast/brunch time and two men were sitting across the way, repeatedly yelling profanities on their cell phones. They were roaring drunk at 10 AM and were continuing to order beer. DH finally grabbed a manager and mentioned the language was not appropriate for the family restaurant and they were to the point of being loud and belligerent to their server as well as other diners. They stopped serving them alcohol and brought their check to them, but it took the men at least 30 minutes to leave. I was scared they were going to drive.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mandycorn on January 16, 2014, 04:22:53 PM
I just had a fabulous customer experience with Oneida.

For Christmas, my parents told me they would help me buy the flatware set I've had my eye on, so I went home and ordered it (on sale and with an additional coupon code - hooray!). It included 12 place settings and three different hostess/completer sets for a total of 68 pieces

When it got to my house, I was so excited that I pulled it all out and stacked it up by type and then sorted it back out by place-setting (I know, I'm a nerd :D) and discovered that I had 13 salad forks and 11 dinner forks. One of my place settings had a second salad fork instead of the dinner fork.

I packed up that place setting and got on their website to figure out how to do an exchange, but when I contacted customer support and explained the issue, they told me to keep the wrong place setting and they would mail me another on as a replacement, free of charge! I'm so impressed by how they handled this situation!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magicdomino on January 17, 2014, 10:11:30 AM
I'm going to put in a good word for Burpee Seeds.  Recently, I ordered their XL tomato cages to add to my tomato cage collection.  When the box came, I thought it was a little shorter than I remembered.  Checked, and sure enough, it was the regular tomato cages, not the taller XL.  Called the 800 number on the invoice.  The nice lady asked me to put the box out on the porch; they would have UPS pick it up and stick the mailing label on it.  Meanwhile, they sent out the replacement cages.  The box was picked up Tuesday.  The new cages were delivered yesterday.

Also, I've been experimenting with the new grafted tomato plants with very mixed success.  Out of the three companies that I've ordered from, Burpee is the only one whose plants arrived in good shape.  The other two batches were sad, wilted things that required two or three weeks of nursing to bring back to life (I was told by one of the companies that grafted tomatoes don't travel well.)  Still didn't get many tomatoes off of them, but it isn't Burpee's fault that deer chewed on them.

Tomato cages:  http://tinyurl.com/ntga68g
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BarensMom on January 17, 2014, 12:24:04 PM
DH ordered a DC-56 hard floor cleaner before Christmas from an E-Bay seller.  It finally arrived two weeks later, in a box that had been torn, then taped back together.  The poor box looked like it'd bounced around like a Samsonite suitcase.  When we opened it, we found that we were missing the crevice tool, probably through the gaping hole in the box's bottom. 

DH called Dyson to register the cleaner.  When he mentioned that we were missing the tool, the representative sent us one, free of charge.  Rep also sent us extra wet pads.  Dyson will be our vacuum brand from here on out - can't recommend them enough.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: twiggy on January 18, 2014, 01:20:56 PM
I have a new one; it's an online company called Cartridges and more. They sell cartridges for Cricut cutting machines.

Last spring I placed an order for 2 cartridges that never came. At the time we were having issues with the post office, and a lot of our mail was actually returned to sender instead of being delivered. There was a lot of really important stuff that went missing, and my cartridge order was a low priority for me. Eventually I forgot all about it. Then about a week ago, I remembered I'd never actually received my order. So I sent an email explaining what had happened, apologizing for my delay and asking if they could do anything about it. I knew it was my own dang fault, and that the issue was not their fault at all, and that it had been a really long time ago. So I pretty much expected an apologetic response, but thought I should at least check.

I got an email back saying that one of the cartridges I had ordered (about $18) was no longer carried, but I should look around and pick another cartridge up to $25, and they would ship my order as soon as I replied. True to their word, my order shipped the same day I responded and it got to me in about 3 days.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on January 18, 2014, 08:55:29 PM
DH and I went to our favorite fine dining steakhouse for dinner last night to celebrate my birthday early.

We were seated promptly, served as VIPs, and treated to an excellent meal as usual. There was another couple near us who were unhappyTM. About everything. Heck, the lady complained about the distance from the bathrooms to the area where we were seated. (They are less than 25 yards away.) The manager, who we are friends with, put on the charm and took care of them, but it reminded DH and I why we are glad to be out of that business.

The couple ordered vanilla ice cream with cinnamon sprinkled on top for dessert. Which they got. Then they complained the ice cream had too much cinnamon.

We toasted their departure and enjoyed our meals.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on January 19, 2014, 04:35:43 AM
When I first got told to start testing my blood sugar I had a very hard time getting the knack of getting the testing solution onto the test strip to calibrate. I had to call for help. They sent me free test strips (which are pricy) for my troubles without my even asking. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on January 21, 2014, 09:22:36 AM
Apple - Long, long ago, in a place far away, I won a gift card to Best Buy. I bought my first iPod. It was a 4GB iPod mini in pink. I used it for 6 years (until the hard drive started clicking), then bought a 16GB iPod nano to replace it (in red). Last summer, at some point, I lost the red one.  :( I just ordered a purple one to replace it.

I bought DH and DS iPod shuffles in 2008, then bought them Nanos in the past few years. DS' Nano developed a sticky power button and the screen started to reveal light on one side. I made a Genius bar appointment, and they replaced it, even though it was no longer under warranty. I love Apple.

T-Mobile - I bought DS a new phone, that uses a Micro SIM card instead of the standard size. I appreciate the matter of fact way T-Mobile copied and sold me the new one for a small amount without giving me grief for not purchasing the phone through them, like I have experienced with other carriers.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on January 21, 2014, 12:03:23 PM
Apple - Long, long ago, in a place far away, I won a gift card to Best Buy. I bought my first iPod. It was a 4GB iPod mini in pink. I used it for 6 years (until the hard drive started clicking), then bought a 16GB iPod nano to replace it (in red). Last summer, at some point, I lost the red one.  :( I just ordered a purple one to replace it.

I bought DH and DS iPod shuffles in 2008, then bought them Nanos in the past few years. DS' Nano developed a sticky power button and the screen started to reveal light on one side. I made a Genius bar appointment, and they replaced it, even though it was no longer under warranty. I love Apple.

T-Mobile - I bought DS a new phone, that uses a Micro SIM card instead of the standard size. I appreciate the matter of fact way T-Mobile copied and sold me the new one for a small amount without giving me grief for not purchasing the phone through them, like I have experienced with other carriers.

T-mobile is awesome at allowing people to use any phone that they want with their service.  I'm not with them any more, but they would support phones that they didn't even sell if it meant keeping you as a customer. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Piratelvr1121 on January 25, 2014, 08:18:24 PM
Target. Despite the whole thing with credit cards, I still love shopping there.

Today I went in there hoping to get some leggings and I did find some for $8 a pair.  And they fit.  But even better, I found that my Cartwheel (an app that offers extra discounts on certain items) had a 15% discount on this specific brand of leggings and this was the last day it was offered so I added it. 

Only I get up to the cash register and my stupid phone decides it doesn't want to load the barcode that will allow me to save $ on these. (It was running fine only a few moments before I walked up to the register) Now the cashier could have said 'Oh well" but she pulled out her phone, added the discount to her cartwheel offers and scanned the barcode so that I could get the discount.  I thanked her profusely and paid up.

It was only a $2 and change discount but I thought it was so nice of her to do that so that I wouldn't have to miss out on the last day of the discount because my phone decided to be a turd.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: dawnfire on January 25, 2014, 08:58:02 PM
Target (Australia).  I love their pants and they come in different leg lengths (tall , average and long).  I'm short and hate having to hem every pair of pants I buy.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mel the Redcap on January 26, 2014, 07:00:12 AM
I'm another Apple faithful. :) Late last year my iMac motherboard fried... one month after the extended warranty expired. They replaced it anyway, at no charge. :-* ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: peach2play on February 06, 2014, 10:19:24 AM
TFOG Motorcyle Shop in Golden Colorado.  Jim knows everything about bikes and is the only one I trust to work on my bike if I'm not working on it.  My bike is still under warranty so I do take it to the dealership but it goes straight to Jim after so he can check their work (I've had two really bad experiences with dealership repairs and I'd rather not put my life in their hands).

The 9th Door is a tapas restaurant in downtown Denver.  Amazing food and wonderful service. 

The Rock Rest wing bar in Golden Colorado.  Great dance floor and the wings are HUGE and tasty.

Quaker Steak and Lube in Westminster Colorado.  Tues night is all you can eat wings so the boys are happy.  We've always had a good experience and they quickly correct when we don't.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on February 06, 2014, 01:06:14 PM
I have to disagree on Quaker Steak - DH & I went there once and the service was slow and clueless, and the food mediocre at best. I go across the highway to Rock Bottom - I've always had great service there, and now I go there often enough to know a chunk of the staff, so if I get someone on an off night, I know who to talk to and get it sorted. :-)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Dr. F. on February 06, 2014, 07:25:20 PM
I Nth Apple. I tried to install a new terabyte hard-drive on my laptop myself and something went wrong. I panicked and ran into the nearest Genius Bar. The nice guy told me he could fix the problem (I had accidentally disconnected the keyboard...), but told me that they couldn't install a 3rd party hard-drive. I said, fine, no problem.

He wandered off with the laptop. A half an hour later, he came back and said it was fixed and he had gone ahead and installed the drive.

Also, AAA. My stupid, elderly car has had an electrical problem that would sometimes cause the battery to die if I didn't catch it. The first time I had to call AAA for a jump, the guy not only started my car, but checked the inflation of all of my tires and moved the hubcaps that JiffyLube had set incorrectly. The second guy (today) not only jumped my car but refilled my windshield wiper fluid and pulled the fuses for the electrical problem, so that the battery wouldn't die until I got the situation dealt with (it was the electrical door locks - I can still lock everything with a key without a problem). In short, both of them went above and beyond for a free service call. I'm super-grateful to them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: artk2002 on February 06, 2014, 07:55:49 PM
I Nth Apple. I tried to install a new terabyte hard-drive on my laptop myself and something went wrong. I panicked and ran into the nearest Genius Bar. The nice guy told me he could fix the problem (I had accidentally disconnected the keyboard...), but told me that they couldn't install a 3rd party hard-drive. I said, fine, no problem.

He wandered off with the laptop. A half an hour later, he came back and said it was fixed and he had gone ahead and installed the drive.

Also, AAA. My stupid, elderly car has had an electrical problem that would sometimes cause the battery to die if I didn't catch it. The first time I had to call AAA for a jump, the guy not only started my car, but checked the inflation of all of my tires and moved the hubcaps that JiffyLube had set incorrectly. The second guy (today) not only jumped my car but refilled my windshield wiper fluid and pulled the fuses for the electrical problem, so that the battery wouldn't die until I got the situation dealt with (it was the electrical door locks - I can still lock everything with a key without a problem). In short, both of them went above and beyond for a free service call. I'm super-grateful to them.

I like Apple although they've pulled a few things with operating system and iTunes compatibility to force people to upgrade hardware that has me annoyed. We've got a house full of Macs, iPhones and iPads though.

I'll add my vote for AAA. My sons are new drivers and I just got them cards. It's pretty funny that a 16yo and 18yo have AAA cards that say "Member for 55 years." The membership goes back to when my parents joined up!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on February 06, 2014, 08:53:16 PM
I Nth Apple. I tried to install a new terabyte hard-drive on my laptop myself and something went wrong. I panicked and ran into the nearest Genius Bar. The nice guy told me he could fix the problem (I had accidentally disconnected the keyboard...), but told me that they couldn't install a 3rd party hard-drive. I said, fine, no problem.

He wandered off with the laptop. A half an hour later, he came back and said it was fixed and he had gone ahead and installed the drive.

Also, AAA. My stupid, elderly car has had an electrical problem that would sometimes cause the battery to die if I didn't catch it. The first time I had to call AAA for a jump, the guy not only started my car, but checked the inflation of all of my tires and moved the hubcaps that JiffyLube had set incorrectly. The second guy (today) not only jumped my car but refilled my windshield wiper fluid and pulled the fuses for the electrical problem, so that the battery wouldn't die until I got the situation dealt with (it was the electrical door locks - I can still lock everything with a key without a problem). In short, both of them went above and beyond for a free service call. I'm super-grateful to them.

thats interesting about apple. My genius bar guy had no problem installing my 1TB hard drive for me.  They also showed me how to clone my old hard drive and transfer it to the new one properly. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Julia Mercer on February 11, 2014, 08:54:31 PM
Bentley Bags! I was looking on their website www.onlinebags.com for a camera bag/purse, and came across a couple really nice ones, so I put them on my maybe list, so I stopped in the store at the mall near me to ask about them, and the very nice clerk showed me the only camera bag they had, which was totally different from what I had in mind, and she showed me the bags I had seen on the website, which were, at closer look, purses. I went to the other Bentley store in town for comparison sake, and was told the same thing (ended up buying a cute purse for myself while I was there), so when I got home, I went on the website and emailed customer service, and got a prompt reply

Dear Mrs. Mercer,

We thank you in taking the time in writing to us.
We understand how this can be an issue as for product knowledge.
Our product names and knowledge are supplied to us by the suppliers and our merchandising team.

We will bring this issue to our visual team and look in to improving our product knowledge.

Best Regards
Your Bentley Online Team
www.shopbentley.com

Well, I just went to the website, and did a search for camera, and it only came up with the one that the clerk in the store told me about, and they had moved the other bags to a different category.

These are the two bags I was looking at:
http://www.onlinebags.com/en/leather-camera-bag-1.html
http://www.onlinebags.com/en/leather-camera-bag-2.html
http://www.onlinebags.com/en/catalogsearch/result/?q=camera That is the actual bag that the clerk showed me.

If you look closely, there is no difference in them, other than the SKU, they are the same price, why they have them listed separate, I have no idea!

Anyhow, I will definitely shop Bentley for my future luggage needs, and will recommend them to others!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: zyrs on February 22, 2014, 02:33:10 PM
Do It Yourself Driftwood (http://diydriftwood.com/).

My wife and I recently moved into a house at the ocean which is much larger than the house we were living in and we decided we wanted a couple of 'driftwood' furniture pieces for a beach feel.

I ordered the DIY Driftwood finish from the website and waited for it to arrive.  The shipping company sat on it for a couple weeks - I was tracking it on the web. 

I wrote to the vendor just to let them know that the shipping company was taking a while and to see if they could research it from their end.  They sent me out a priority mail package that day.

The furniture looks great!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 25, 2014, 05:44:41 PM
Lane Bryant used to have a wire free all cotton bra. I loved it, I bought several. Of course, they discontinued them.

Now they have them again! And have a buy 1, get one free sale. I bought three more, but the ones I wear daily are still in great shape after 8 years of near constant wear.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on February 26, 2014, 12:25:55 AM
I hope your new ones last as well as your old ones. I've noticed a quality decrease in the wire bras lately.

And I wish they'd get one core line of jeans and stick with them! I am going to have to find a new source of jeans in my size because they discontinued straight leg again.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Margo on February 26, 2014, 04:42:49 AM
I had really good service from 'Staywell', who make cat flaps. I had a cat flap in the back door for Tybalt, and I accidentally broke the 'flap' when I was cleaning it. I contacted them to ask whether it was possible to buy just a replacement flap, rather than having to replace the whole unit (as the hinges were not damaged) and they sent me a complete replacement unit, free of charge.

The flap was 5 or 6 years old at the time and the damage was not due to any fault in the manufacturing, it was entirely due to my own clumsiness, which I made clear to them, so they didn't owe me anything. 

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ginger G on February 26, 2014, 07:52:25 AM
I had a very nice experience at Trader Joe's last week.  TJ's just opened in my city about a year ago.  It's not far from my house but not terribly convenient either, so I only make it there every other month or so.  Last Thursday was my birthday so I took a vacation day from work and decided to go shopping and treat myself a little. 

I went to TJ's and the very pleasant cashier was making the usual small talk.  She asked what I was having for dinner, and I said "well it's my birthday and we're not really celebrating until tomorrow, so I thought tonight we would splurge and have these frozen appetizers I'm buying here."  She said happy birthday and called another employee over and whispered to him.  A minute later he was back with a bouquet of flowers!  I was very impressed, they certainly didn't have to do that!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on February 26, 2014, 09:11:52 AM
I had a very nice experience at Trader Joe's last week.  TJ's just opened in my city about a year ago.  It's not far from my house but not terribly convenient either, so I only make it there every other month or so.  Last Thursday was my birthday so I took a vacation day from work and decided to go shopping and treat myself a little. 

I went to TJ's and the very pleasant cashier was making the usual small talk.  She asked what I was having for dinner, and I said "well it's my birthday and we're not really celebrating until tomorrow, so I thought tonight we would splurge and have these frozen appetizers I'm buying here."  She said happy birthday and called another employee over and whispered to him.  A minute later he was back with a bouquet of flowers!  I was very impressed, they certainly didn't have to do that!
TJ's is one of the nicest places to shop. (Though I have cut back from once a week to every other week)  I have only once had a less-than-cheerful clerk.  Most of the time everyone is really super friendly.  Heck, I have traded recipe ideas with a few and talked to the floral gal often about how long their flowers last. 

The gift shop at the hospital that my husband works at.  Really nice folks who help him when he is looking for something for me. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on February 26, 2014, 09:25:13 AM
I love Trader Joe's! They only opened the stores here about a year ago but one of them is about 5 minutes from my office so I go at lunch time and pick up a few things whenever I need to. Yes, the cashiers are always friendly and helpful. It's all about how they train them. And why other grocery stores can't train their cashiers to smile and be friendly instead of chatting with the bagger about what time they're getting off work, I don't know.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lynnv on February 26, 2014, 09:27:33 AM
I broke the handle on my Weber charcoal grill over the weekend thanks to a bout of clumsiness combined with tripping over the <insert grumpy word here> cat who was supervising the operations.

I called Weber yesterday to buy a replacement, and they are just sending it out to me for free.  I have had my grill for well over 10 years and would have been happy to pay for it-but I am sure not going to complain that they are sending it to me for free.   ;D 

I also have a Weber gas grill.   I love their products and have always heard really nice things about their customer service in general.  I can confirm that they really do have great customer service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on February 26, 2014, 10:48:33 AM
I hope your new ones last as well as your old ones. I've noticed a quality decrease in the wire bras lately.

And I wish they'd get one core line of jeans and stick with them! I am going to have to find a new source of jeans in my size because they discontinued straight leg again.

I still haven't forgiven them for getting rid of Right Fit.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 26, 2014, 10:54:31 AM
I love the Coldwater Creek online store and the outlet they have here.

I just bought: 3 sleeveless shells, two blouses, a long vest, a pair of dress pants for $95 and I had a $10 coupon from my birthday!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Lorelei_Evil on February 26, 2014, 10:58:20 AM
I hope your new ones last as well as your old ones. I've noticed a quality decrease in the wire bras lately.

And I wish they'd get one core line of jeans and stick with them! I am going to have to find a new source of jeans in my size because they discontinued straight leg again.

I still haven't forgiven them for getting rid of Right Fit.

This and I don't WANT to wear the same styles I wore in high school.  I'm 25 years older.  Where's the quality business wear for the female with a ribcage and hips?  Certainly not at Lane Bryant!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: blue2000 on February 26, 2014, 11:01:53 AM
I love Trader Joe's! They only opened the stores here about a year ago but one of them is about 5 minutes from my office so I go at lunch time and pick up a few things whenever I need to. Yes, the cashiers are always friendly and helpful. It's all about how they train them. And why other grocery stores can't train their cashiers to smile and be friendly instead of chatting with the bagger about what time they're getting off work, I don't know.

Back in the dark ages when I was a cashier, it was less of a training situation and more of a management situation. If the boss throws tantrums over too much time spent or too many freebies, the cashiers will reflect that. And the good ones will probably run like heck for someplace like TJ's.

I definitely don't miss those days. :(
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on February 28, 2014, 09:42:19 AM
Land's End - tried to place an order online, but kept getting hung up. So I called. NOt only are they pleasant, friendly, etc. I only had to wait a minute or so, and my whole order was completed in less than 5. I also like that, since the items I wanted are on sale, they ask if there is an alternate color if the one you want turns out NOT to be available, since they only have a few left. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GlitterIsMyDrug on February 28, 2014, 10:09:44 AM
The Discount Tire by me!

About 5 months ago I had to have my two back tires replaced after one of them got a nice chunk taken out of it. When I got the new tires I paid extra for some warranty thing (it was a minimal cost). Well I went out to my car yesterday to find I'd gotten a nail stuck in one of my back tires. So I changed the tire and went to Discount Tire when they opened today. I was hoping they'd give me a discount at least or something.

As soon as I pulled up someone was coming outside to greet me, he remembered me from last time and asked what the trouble was. We went inside, he told me to give him 20 minutes. 15 minutes later another guy came out and told me "Ok, I put on a new tire on where that one was, here's a coupon for a tire rotation and alignment, so sorry you had to deal with this, anything else you need", so I asked what I had to pay and he just stared at me for a moment and said "Nothing, you just bought the tires from us".

I was impressed how friendly they were the first time I was there, but this time was great. Other tire shops always fought with me when I bought the warranty. Oh no that's only good on the third Thursday of the fourth month so long as Jupiter is in Scorpio, or some other such nonsense. But Discount didn't even fight me! I did have my paperwork, but it was super cool they remembered me to begin with. Their shop is also very nice and clean and no one called me "sweetie".
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on February 28, 2014, 10:18:11 AM
They definitely sound like keepers!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Alli8098 on February 28, 2014, 11:28:03 AM
The Discount Tire by me!

About 5 months ago I had to have my two back tires replaced after one of them got a nice chunk taken out of it. When I got the new tires I paid extra for some warranty thing (it was a minimal cost). Well I went out to my car yesterday to find I'd gotten a nail stuck in one of my back tires. So I changed the tire and went to Discount Tire when they opened today. I was hoping they'd give me a discount at least or something.

As soon as I pulled up someone was coming outside to greet me, he remembered me from last time and asked what the trouble was. We went inside, he told me to give him 20 minutes. 15 minutes later another guy came out and told me "Ok, I put on a new tire on where that one was, here's a coupon for a tire rotation and alignment, so sorry you had to deal with this, anything else you need", so I asked what I had to pay and he just stared at me for a moment and said "Nothing, you just bought the tires from us".

I was impressed how friendly they were the first time I was there, but this time was great. Other tire shops always fought with me when I bought the warranty. Oh no that's only good on the third Thursday of the fourth month so long as Jupiter is in Scorpio, or some other such nonsense. But Discount didn't even fight me! I did have my paperwork, but it was super cool they remembered me to begin with. Their shop is also very nice and clean and no one called me "sweetie".

We only use Discount Tire because they are great about honoring their warranty.  About four years ago DH ran over a 2x4 in the road (traveling on a major highway during rush hour, couldn't avoid it) and bent his rim and ruined the tire.  They were great about helping us find a replacement rim for a price we could afford and that is the only thing we were billed for, the tire replacement was free.  And I just found out they have a layaway program, I have some bald tires that need to be replaced and our budget is super tight.  So it's nice to know that I can go put the tires on layaway and not break my budget.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 28, 2014, 01:13:31 PM
ThinkGeek

They are my go to for t-shirts and gifts for my guys, but I just bought the Handbag of Holding and the Dragonscale Messenger Bag of Holding. They are wonderful!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on February 28, 2014, 01:21:51 PM
My IT department got very jealous when I convinced the project I'm on to buy the Bag of Holding as my laptop bag. I was having a heck of a time finding one I liked that would actually hold a laptop and tablet and power cords and accessories well. When I have to give back the bag, I'm buying one myself!!

My favorite tire store is a local shop. I had some tires wear out after what seemed to be far too short a time, and they agreed, put new tires on my car, and sent the old ones back to the manufacturer to see how much towards the replacements they'd give me. I drove on those new tires for 4 months before we heard back, and only THEN did I have to pay the remaining balance on the new tires. Seriously - 4 months before I paid a penny.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Where's the Quiet? on March 26, 2014, 06:16:56 PM
We adopted QuietDog last week and she decided to divebomb into some souveniers left by other animals in our yard. I found a DIY dog wash and figured I'd give it a shot, even though it is not in my usual shopping areas. When we walked in, the employees showed me how to use everything and made sure I knew that there are no time limits and I can use any of the products I want. The products are high quality and the place was neat and clean. The prices were pretty reasonable too...$12 to $22, depending on the size of the dog. They will also do it for you for an additional cost.

As I was drying QuietDog, the employees asked questions about her and I mentioned that we had just adopted her. With that, they announced this wash was free and we walked out with a bag full of free samples and toys. Their products smelled great, I walked out feeling like they genuinely cared about my dog and it was so much better than trying to bathe QuietDog in my shower. Even though it is out of my comfort zone, I will be going back whenever I want QD to be bathed.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on March 26, 2014, 09:18:04 PM
After having the Handbag of Holding and the Dragonscale bag of holding for a month, I got a coupon to use my geek points to buy the messenger bag of holding.

I have three now!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on May 14, 2014, 06:54:57 PM
The Petco by me.  I've had back luck with the chain in the past, but I went in there today and this location has redeemed the entire chain.

It got to 100F today.  The house doesn't have a/c.  The dogs were unbearably hot.  I figured I go window shopping at a pet store, and the only one reasonably close is Petco.  Meh, but desperate times call for desperate measures.  A friend too Lucy elsewhere. So, I go in there and start looking at toys.  Baxter plops himself down on the cold tile and promptly starts snoring.  One of the staff approached me and asked if she could pet him.  I said yes, and we got to chatting.  I explained why I was there.  She gave him a few treats the grabbed a chair for me and a bowl of water for Baxter and told me to stay as long as I wanted, and to come back tomorrow (it's predicted to get to 104F) if I needed to.

I'm seriously impressed at how willing they were to do whatever they could to keep the animals safe in the heat.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on May 14, 2014, 07:03:53 PM
Aww that is great.

DH is gluten free and dining out has been a challenge. His birthday is this week and I asked him what kind of cake he wanted. He asked for a cheesecake. I found out that the Cheesecake Factory's Godiva chocolate cheesecake uses a flourless chocolate cake for the crust, so it fits the bill.  8)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on May 14, 2014, 08:38:55 PM
Aww that is great.

DH is gluten free and dining out has been a challenge. His birthday is this week and I asked him what kind of cake he wanted. He asked for a cheesecake. I found out that the Cheesecake Factory's Godiva chocolate cheesecake uses a flourless chocolate cake for the crust, so it fits the bill.  8)

That is such good information! I have a cousin who is also gluten free and this is so going to make her June birthday!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BeagleMommy on June 19, 2014, 01:47:02 PM
OneTouch blood glucose monitors.  They're products are awesome and accurate and easy.  They're customer service is superior.

When DH and I lived in West Virginia, the only place I could get supplies for my OneTouch was in Winchester, Virginia (about 30 miles away) at a small pharmacy.  At the time, they charged $75.00 for the box of 50 test strips.  Twice what other places charged, but I would have had to drive to either Northern Virginia or Maryland to get them.  They also seemed to run out of them quickly.

I called the OneTouch customer service line to see if I could buy them by mail.  At the time that wasn't an option so I explained the situation.  Pharmacy was highly priced and out of stock and I only had about three-days worth of strips left.

CSR was shocked.  She told me the pharmacy wasn't supposed to charge that much (as OneTouch set the prices).  She took down my address and sent me 6 boxes of strips at no charge.  I was told that the pharmacy was going to be reprimanded for price gouging and I could call the customer service line when my supply got low.  The would give them to me free as long as pharmacy was the only provider.  Other places started carrying them about two months later.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on July 11, 2014, 04:51:09 PM
Amazon.ca

I plugged my Kindle in using my wall charger last night.  I got home and it wasn't charged, although there was some current because the light on the charger was on and the Kindle showed an orange light.

It wouldn't turn on, it wouldn't turn off, it wouldn't reset.  I pulled out my USB charger - no dice.  So I called Kindle Support.  Jamie asked me to try reseting it again, both disconnected and connected to the computer.  Still wouldn't work.  She asked me to leave it plugged into the computer and she'd call me back in 30 minutes.  About 5 minutes after hanging up with her, on it came.

Jamie called back as promised; I let her know that it seemed to be working and perhaps it was my charger that was no longer working.  She credited my account so I can buy a new charger!  Probably enough that I can get a new charger and a new cover, if they still make them for my old Kindle - it's one of the ones that has a keyboard.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on July 26, 2014, 10:34:29 AM
Alamo Car Rental. I reserved online at a good rate, did the online check in, so I can walk to the cars, pick the one I want and drive it to the booth, hand over the check in confirmation, my driver's license and credit card. I was charged exactly what I was quoted.

Full size cars, they had Hyundai Sonata, Chevrolet Impala, VW Jetta, Ford Fusion and one Chrysler. We picked a 2014 Chevrolet Impala and it is a great car.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mel the Redcap on August 18, 2014, 03:25:47 AM
Redpath's shoe store, here in Canberra. I bought a pair of black and white Diesel high-top sneakers there in April, wore them (not all the time, but a fair amount) for four months... and last week discovered that they were different sizes.  :o The left one was U.S. size 9, European size 42, and Japanese size 27, while the right one was U.S. size 9 but European size 40 and Japanese size 26. I hadn't noticed anything odd the whole time, but once I knew they were different sizes I couldn't stop noticing it!

I really didn't think they could/would do much for me, because I mean, four months worth of slight but visible wear on them. And I'd bought them on sale, so I figured they might not have that style any more. Still, I called and they told me to bring them in. Turns out they were out of that colour but not that style, and I now have a brand new pair of pink and white high-tops that are both European size 40. ;D I would have been perfectly happy with something like a discount on my next pair of shoes but the manager was very matter-of-fact about saying it was their mistake. Annnnnd they had a sale on boots, and I found a pair in a style I had years ago and loved, so now I have new boots as well. :-*
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: artk2002 on August 29, 2014, 12:27:36 PM
Our local tattoo/piercing parlor.

My younger son (17yo) wanted to get his ear pierced so I took him to the parlor in our community. I like giving business to locals and they had good reviews on Yelp. The piercer was very nice and very professional (I was watching to make sure he followed all of the sterilization requirements.) Z's supposed to go back in 6-8 weeks and bring the actual jewelry he wants -- the piercer will sterilize it free of charge.

I've been thinking about an ear piercing and a tat and will probably go back there if I decide to do it. I was going to get the piercing with Z, but I have some situations where I'd need to remove it in the next couple of weeks and don't want to complicate things.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Sirius on September 02, 2014, 12:22:52 AM
My late aunt had Verizon, although she owned her own equipment, which, fortunately, was reflected on all the bills I saw.  After I closed out the account I got a letter from them asking for the discs back from her equipment within 10 days.  I called the customer service number, and explained that while I would be glad to send the discs back to them from her equipment, it would be longer than 10 days as I was in western Oregon and the equipment was still at her house in eastern Washington state.  I was assured that since it was reflected in my aunt's account that she had passed away and an estate was handling the return of the discs, I would have two months in which to do this instead of ten days.  They sent me a letter to that effect, and included a postage-paid mailer for the discs.  When I went back a month later to pick up some items I'd left there I got the discs and mailed them back to Verizon, and got a card thanking me for returning the discs. 

Not too long ago I got a card from Comcast that was addressed to my late aunt, and said, "We've been trying to reach you!" 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mad Goat Woman on September 02, 2014, 12:26:33 AM
Redpath's shoe store, here in Canberra. I bought a pair of black and white Diesel high-top sneakers there in April, wore them (not all the time, but a fair amount) for four months... and last week discovered that they were different sizes.  :o The left one was U.S. size 9, European size 42, and Japanese size 27, while the right one was U.S. size 9 but European size 40 and Japanese size 26. I hadn't noticed anything odd the whole time, but once I knew they were different sizes I couldn't stop noticing it!

I really didn't think they could/would do much for me, because I mean, four months worth of slight but visible wear on them. And I'd bought them on sale, so I figured they might not have that style any more. Still, I called and they told me to bring them in. Turns out they were out of that colour but not that style, and I now have a brand new pair of pink and white high-tops that are both European size 40. ;D I would have been perfectly happy with something like a discount on my next pair of shoes but the manager was very matter-of-fact about saying it was their mistake. Annnnnd they had a sale on boots, and I found a pair in a style I had years ago and loved, so now I have new boots as well. :-*

Redpath are awesome. That's all I have to contribute to this thread. *waves to fellow Canberran*
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mel the Redcap on September 02, 2014, 07:03:17 AM
Redpath's shoe store, here in Canberra. I bought a pair of black and white Diesel high-top sneakers there in April, wore them (not all the time, but a fair amount) for four months... and last week discovered that they were different sizes.  :o The left one was U.S. size 9, European size 42, and Japanese size 27, while the right one was U.S. size 9 but European size 40 and Japanese size 26. I hadn't noticed anything odd the whole time, but once I knew they were different sizes I couldn't stop noticing it!

I really didn't think they could/would do much for me, because I mean, four months worth of slight but visible wear on them. And I'd bought them on sale, so I figured they might not have that style any more. Still, I called and they told me to bring them in. Turns out they were out of that colour but not that style, and I now have a brand new pair of pink and white high-tops that are both European size 40. ;D I would have been perfectly happy with something like a discount on my next pair of shoes but the manager was very matter-of-fact about saying it was their mistake. Annnnnd they had a sale on boots, and I found a pair in a style I had years ago and loved, so now I have new boots as well. :-*

Redpath are awesome. That's all I have to contribute to this thread. *waves to fellow Canberran*

Woot! *waves back* ;D They are indeed awesome. My feet are so comfy. 8)

I may have to add Lin & Barrett Lingerie to this thread too... I now have several well-fitting bras, instead of just one that kind of still fits, and my feet aren't the only parts of my anatomy that have been comfy lately! :P
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Gladly on September 02, 2014, 09:57:11 AM
My vote goes to a Sainsbury's store near my mother's house.  This happened about 6 years ago now.

My brother is in the navy and was due to join ship 6 days after his daughter was born.  Our father died 2 days after his granddaughter's birth.  The Navy gave my brother an extra 3 days before he had to join ship, so we had a week to arrange everything etc. 

We managed to arrange the funeral in the morning of the day my brother had an evening flight out. A lovely neighbour had offered her large house for a get together afterwards, so I just had to arrange food.  There was no way we could do it ourselves with relatives to be collected from airports, trains etc the night before and the morning of, so I phoned and went round numerous companies who could provide sandwiches and finger food, which I would need to collect before the funeral.  Nobody could provide anything before 11am.  By the time I went into this large Sainsbury's, I was despairing.  I asked what they could provide and how early I could collect, and was once again told 11am was the earliest.  I thanked the lady and turned to go.  She stopped me and asked why we needed the food earlier.  I managed to explain without losing my composure.  She asked me to wait a moment and disappeared.  A few minutes later she came back out and said "I'm on duty that morning.  If I come in half an hour earlier, I can have it all ready by 9.30.  Would that do?" I'm not ashamed to say that I burst into tears and hugged her! 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: SamiHami on September 02, 2014, 10:10:12 AM
A local swimming pool store.

A dear friend worked for them for many years. Friend also had wildly uncontrolled type I diabetes (not his fault--he followed drs. orders. It was out of control no matter what they did). He spent a lot of time in the hospital yet they always paid him. When he became so ill he could no longer work, they still gave him full pay and said they would continue to do so until his disability kicked in, which we all know, can take several months. He actually died before he received disability, but from November until his death in April, he never missed a paycheck. The company also provided food at his funeral.

The fact that they were so good and caring to him during his time of need tells me all I need to know about them. They are a little more expensive than the other pool store in town, but I will be loyal to them forever. They deserve it!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Bijou on September 02, 2014, 02:18:07 PM
There is a little coffeehouse in our community.  It's been there for about 18 years and we frequently go there to relax and have tea.  It's not very large, but has nice comfy tables and chairs, the staff is great.  They feature a local artist each month and have live music every evening, lots of jazz but other kinds, as well.  It's my favorite business in town, along with the art supply store (which has changed hands and is kind of less interesting now) and the hospice thrift store. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: readingchick on September 02, 2014, 05:57:04 PM
MudLove. It's a pottery store that sells necklaces, bracelets, and mugs. What I love is the fact that they donate 20% of their sales to a charity that works to provide clean drinking water to the Central African Republic.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on September 03, 2014, 12:28:16 PM
A suburb's Kohl's department store. 

In general, I am not a huge fan of most department stores.  And really was cranky at Kohls since they shrunk their Womens/Plus size "department" in many of their stores to be about 3 racks of subpar clothes. 

DH and I went into the suburb's store to get a new watchband for his everyday Timex.  (Watch still worked, the band had broken.He had the watch for at least 5 years, so couldn't remember where we had gotten it, but they have a decent jewelry desk.) The gal at the watch counter helped find a band that was similar to what he had.  But she confessed to him that she had only been working 6 months and hadn't really ever been trained on fixing watches or watchbands.  As she muddled through, she occasionally cracked a joke with me and promised DH that she would figure something out.
After about a half hour of her fussing with the getting the watchband in place and nothing working, she looked at DH and said, "Pretty sure you don't want to waste your whole day on this. Let me do this."  She had found that they sold the exact same watch that he had brought in. 
"Does the watch you brought in with you have any sentimental value?"  We assured her that it wasn't a family heirloom. 
"Right then."  She proceeded to ring the watch up as an exchange.  She explained that this was taking way too long and the store policy was if she had broken the watch she would have had to found a replacement for it.  She was skipping the breaking part since it had been at least a half hour.   
Both DH and I asked if she was going to get into trouble - heck we would have been willing to pay for the band.  She was having none of it.  "No, it's fine.  You guys have been really patient and kind while I tried this and I will explain to my boss." 

We were stunned, but very grateful.  I really do hope she doesn't get into trouble.  And it did change my view of Kohls as a company. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: perpetua on September 06, 2014, 04:06:01 AM
My vote goes to a Sainsbury's store near my mother's house.  This happened about 6 years ago now.

My brother is in the navy and was due to join ship 6 days after his daughter was born.  Our father died 2 days after his granddaughter's birth.  The Navy gave my brother an extra 3 days before he had to join ship, so we had a week to arrange everything etc. 

We managed to arrange the funeral in the morning of the day my brother had an evening flight out. A lovely neighbour had offered her large house for a get together afterwards, so I just had to arrange food.  There was no way we could do it ourselves with relatives to be collected from airports, trains etc the night before and the morning of, so I phoned and went round numerous companies who could provide sandwiches and finger food, which I would need to collect before the funeral.  Nobody could provide anything before 11am.  By the time I went into this large Sainsbury's, I was despairing.  I asked what they could provide and how early I could collect, and was once again told 11am was the earliest.  I thanked the lady and turned to go.  She stopped me and asked why we needed the food earlier.  I managed to explain without losing my composure.  She asked me to wait a moment and disappeared.  A few minutes later she came back out and said "I'm on duty that morning.  If I come in half an hour earlier, I can have it all ready by 9.30.  Would that do?" I'm not ashamed to say that I burst into tears and hugged her!

How lovely.

We used Sainsbury's for the food for my Mum's funeral last year. It's a brilliant service (which I had no idea they provided) and made everything so much easier for us - the food was lovely and was extremely reasonably priced, too.  We catered the whole thing for about £60 and had tons left over so we didn't have to worry about making food for a couple of days, and were able to order everything over the phone so we didn't have to make two trips. I'd highly recommend them.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on September 06, 2014, 12:24:58 PM
This thread reminded me to get off my behindsky and post reviews that I had been procrastinating on!

Had some really above and beyond service this summer from a couple of places and I realized I should take the time to acknowledge them.
Good companies won't stay in business if they don't get new customers!

One business was the motel/RV/Campground where we held my parent's 50th Anniversary/Family reunion. We had a lot of unusual requests and they worked with us to make things happen:

- Making sure my 97 year old grandmother had the best room for her needs and ensuring it was reserved for her? Check.
- We want to set up a 30' x 60' tarp on the lawn to provide shade for the guests? No problem.
- We want to barbeque a pig on the front lawn? Sure, use this spot, it's level and has power.
- Guests want to hire a folk duo to entertain the party for a couple of hours? Sure! Set them up!
- Want to fill a bathtub with ice and store a plastic-wrapped pig in it overnight? Sure, just please clean up the mess afterwards. (The pig didn't touch the tub and we scrubbed it afterwards just in case.)
- Need a garbage emptied, extra ice or a wheelbarrow to move a pig? Got that for you!

Pretty sure this rates as "above and beyond"!

The other business was our realtor. We were moving long distance and he did a lot of extra legwork for us in terms of getting the water samples (rural property - the bank required a lab report on the safety of the well.) He got the sample and paid for the lab work.

The person we were buying from was self-represented, so our realtor had to do some extra work in tracking down paper work, getting legal documents and trying to maintain contact with the seller.
When we got the house and he was there for the walkthrough, he was as upset as we were that there was trash all over the yard (broken flower pots and lawn decorations, piles of cigarette butts, trash in the garage etc.) He was equally as appalled that the fridge was full of spilled food and the house was dirty.
My daughters and I took care of the interior and our realtor hired a fellow with a trailer and the two of them cleaned up the yard. He spent probably 4 hours sweating over the trash in my yard. In addition, he gave us a $100 gift card as a housewarming present. (I used it for cleaning supplies...).
So yes, I made sure his review was outstanding!!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on September 06, 2014, 06:00:22 PM
I love the realtor story, White Dragon!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 06, 2014, 06:38:54 PM
We're doing a whole pig for DS's Eagle Scout Court of Honor in the spring. Thanks for reminding me of the two things I had forgotten. (how are we going to move a 100 lb pig and do we need to store it?)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: NestHolder on September 07, 2014, 01:49:51 PM
I've been trying for a while to get exactly the right yarn for a cardigan I'm planning to knit for a friend.  I ordered some Malabrigo from tangledyarn.co.uk, only when it arrived I realised my screen had misled me - the colour was too dark.  I contacted the company and they were happy to exchange for a lighter colour.  Well.  The first re-sent package did not arrive... I contacted them again, and they said they would send another package.  Eventually, one of the packages of replacement yarn got to me - and when I emailed to let them know, it turned out that the other package had made its way back home.

The person I dealt with was friendly and helpful throughout, and so when I decided to get myself some tiny-gauge circular needles for socks, I went straight back to Tangled Yarn.  And when I opened the needles, could have kicked myself for failing to order *long* ones... I'd asked for 60cms which aren't adequate for the Magic Loop method.  But they are replacing them with no problems and not a hint of reproach!

Perhaps next time I will manage to order something that doesn't need to be exchanged...
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on September 07, 2014, 02:38:18 PM
We're doing a whole pig for DS's Eagle Scout Court of Honor in the spring. Thanks for reminding me of the two things I had forgotten. (how are we going to move a 100 lb pig and do we need to store it?)

Make sure the tub drain is open. Wedge open if it is a push in type.

Buy a plastic sheet, the kind used as a drop cloth for painting.
Line tub with the sheet, making sure there is enough to overlap the pig after. We tied the ends loosely to the shower head and curtain rod - looked like something from a horror movie.

Put pig in tub. Fill cavity of pig with ice and cover with ice. It takes about 12 bags.
Wrap rest of plastic over pig.

When we did this, there was still plenty of ice in the tub in the morning and the cavity still had ice in it, so no worries at all on temperature.

You may want a second plastic sheet for the wheelbarrow - it's not really feasible to lift the pig using the sheet - very drippy and ice cubes everywhere!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 07, 2014, 02:43:55 PM
The current plan is to pick it up from the butcher at 9AM, drive it an hour, covered in ice, and then put it right in the roaster for an early afternoon feast. I do think tarps and plastic sheeting will be necessary. Link to the roaster we are using is below.

http://www.lacajachina.com/Pig-Roast-p/lcc-g101.htm (http://www.lacajachina.com/Pig-Roast-p/lcc-g101.htm)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenHall on September 07, 2014, 06:35:47 PM
Otterbox looks like it is making my list.  I got an iPhone 5 months ago. Knowing my propensity to dropping things, I immediately bought an Otterbox case.  I knew I wanted more than just decorative, and the personal and web testimonials were good.

For the first few months I obsessively checked the phone when I had an oops moment- case protected it well, and I eventually lessened my concern. Sometime over Labor Day weekend I apparently dropped the phone (in case) and did not obsessively check it over.  Tuesday I noticed the case was cracked across the back.  But the phone is fine, which is the point of the case. 

In looking for another case (a cracked case does not make me less clumsy), I found that Otterbox has a 1 year warranty.  So I submitted pictures and a case (very easy to do from my mobile device), and less than six hours later there is a case notice that they are sending a replacement.  Yay!

The ease of making the claim and it being approved is also even more impressive, since I bought the case from amazon, not Otterbox direct to start with. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on September 07, 2014, 06:41:20 PM
I love my Otterbox, and when we replace my husband's phone, he's getting (and USING) one whether he likes it or not!

I just wish I liked the case they make for my model tablet - I really want one that doesn't have the screen protector built in, but it looks like theirs does.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GreenHall on September 07, 2014, 06:48:01 PM
After the stellar service on the replacement for the phone, I went to look at their tablet cases, and yah, that seems more case than I want. 

(I use the commuter case, because the defender, with screen shield just seemed like it would be so bulky).
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: EveLGenius on September 07, 2014, 09:21:12 PM
Our local JB Robinson jeweler.  I have a watch that I desperately love.  It's not a fancy expensive watch, but it's so amazingly me-oriented that I can't bear the thought of losing it.  However, it eats batteries at the rate of about one a year.  I can buy batteries at the local grocery store, and I can easily pry the back off to replace the battery, but I can't get the back of the watch replaced without breaking the face crystal.  I had a local watchmaker replace the face crystal, and took the watch to him regularly until he went out of business.  Then I tried JB Robinson, because they were in the mall and convenient.

Well, they sold me a watch battery, put it in the watch, and told me that I could pay a little more for a lifetime replacement guarantee on the battery.  I did.  Ever since then (at least 6 years), they have replaced my watch battery whenever it dies, without any kind of complaint, upsell, or statement that this has gone on too long.  Frankly, I'd be willing to pay them for another "lifetime guarantee," because I think they've done more than anyone could have asked.

I wish I liked gemstone jewelry.  If I did, I'd absolutely buy it from them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magician5 on September 07, 2014, 09:44:56 PM
I've been trying for a while to get exactly the right yarn for a cardigan I'm planning to knit for a friend.  I ordered some Malabrigo from tangledyarn.co.uk, only when it arrived I realised my screen had misled me - the colour was too dark.  I contacted the company and they were happy to exchange for a lighter colour.  Well.  The first re-sent package did not arrive... I contacted them again, and they said they would send another package.  Eventually, one of the packages of replacement yarn got to me - and when I emailed to let them know, it turned out that the other package had made its way back home.

The person I dealt with was friendly and helpful throughout, and so when I decided to get myself some tiny-gauge circular needles for socks, I went straight back to Tangled Yarn.  And when I opened the needles, could have kicked myself for failing to order *long* ones... I'd asked for 60cms which aren't adequate for the Magic Loop method.  But they are replacing them with no problems and not a hint of reproach!

Perhaps next time I will manage to order something that doesn't need to be exchanged...

Don't know if I should believe that story of yours ... it's quite some yarn!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on September 07, 2014, 09:53:27 PM
The current plan is to pick it up from the butcher at 9AM, drive it an hour, covered in ice, and then put it right in the roaster for an early afternoon feast. I do think tarps and plastic sheeting will be necessary. Link to the roaster we are using is below.

http://www.lacajachina.com/Pig-Roast-p/lcc-g101.htm (http://www.lacajachina.com/Pig-Roast-p/lcc-g101.htm)

You may want to check with your butcher on the timings.
It will take an hour to heat the coals and get the pig on the spit. That would mean cooking starts at 11 am.
Suggested cooking time on an open rotisserie is 1 hour for every 10 pounds. So you have 8 -10 hours of cook time.
Our pig was 120lb and went on at 7:00 am. It was ready at 6 pm.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 08, 2014, 07:57:17 AM
In the box we are using, it takes 4 hours of cooking time for a 100lb pig, so I'll plan more for dinner time. Thanks!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on October 20, 2014, 01:44:21 AM
Otterbox looks like it is making my list.  I got an iPhone 5 months ago. Knowing my propensity to dropping things, I immediately bought an Otterbox case.  I knew I wanted more than just decorative, and the personal and web testimonials were good.

For the first few months I obsessively checked the phone when I had an oops moment- case protected it well, and I eventually lessened my concern. Sometime over Labor Day weekend I apparently dropped the phone (in case) and did not obsessively check it over.  Tuesday I noticed the case was cracked across the back.  But the phone is fine, which is the point of the case. 

In looking for another case (a cracked case does not make me less clumsy), I found that Otterbox has a 1 year warranty.  So I submitted pictures and a case (very easy to do from my mobile device), and less than six hours later there is a case notice that they are sending a replacement.  Yay!

The ease of making the claim and it being approved is also even more impressive, since I bought the case from amazon, not Otterbox direct to start with.

They're also pretty lenient on that one year warranty.  I had a case break last year, but between all the different phones my family has, I couldn't quite remember when that particular case was purchased.  I had a few that were within the one year time frame and a few that were slightly outside of it.  I called their customer service line and the rep was very understanding and said there's a lot of wiggle room on the "one year" thing.  It's more of "approximately" than anything resembling "exact".  In essence, unless it's a model they haven't even made in over a year, they're going to honor their warranty as long as you can send them those pictures, and they make sending the pictures really, really easy.

I keep Otterbox cases on all of the boys' devices for a reason...
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Rachel on October 20, 2014, 07:49:17 AM
John Lewis for me, I ordered a fridge/freezer from their website and when it arrived (on my birthday) the door reversal wasn't done, which was the whole point of ordering it from them.  Once I got them to agree that was their fault (about two hours) they agreed to send it out again with the reversal done (free) and delivery (free).  *Everything* went wrong, I ended up taking several afternoons off work because they promised it was arriving that afternoon and it didn't, or the reversal hadn't been done, or someone had kicked dents in it.  In the end it arrived and it was completely free.  If one more thing had gone wrong I would have got them to pay me for it.  I know it sounds like a horror story but they gave me a contact there so I only had to speak to him and he was really polite and friendly and it was *free*

For clothes, Long Tall Sally because they make clothes that fit me, although they're expensive they're very good quality and nice people in the shops. I imagine to anyone watching the doors we must all look like peaceful giraffes lolloping around London.

Hotel Chocolat, because they give me free samples (I'm shallow) and they do awesome chilli chocolate truffles.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Snooks on October 22, 2014, 03:27:15 PM
I'm surprised that John Lewis got it that wrong, that's really unlike them in my experience.

They're on my list because they redecorated my hall for free when they scuffed the paint delivering furniture.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AzaleaBloom on October 23, 2014, 01:43:53 PM
A bar in my area showed me today why I will patronize them and will continue to do so, as well as recommend to my friends that they do the same.

The bar is very close to where I play volleyball.  After our game last night, my teammates and I decided to go and get a drink and snacks.  It had been raining and miserable throughout most of the day, but had finally cleared up about an hour before.

I only had one beer, so was not anywhere close to being intoxicated.  When we left, we went out and we walked down a wooden ramp that had gotten wet from all the rain.  My foot slipped and I came crashing down.

Now, I was fine - a little sore and my knee was scraped, but nothing that required any sort of attention.  However, there were two tables in the bar that had older patrons, and when I thought about it later, I realized that if one of them fell, they may not have fared as well as I did.

So, I went to the bar's website, and sent them an e-mail reassuring them that while I was NOT going to sue and did not want financial compensation, I wanted them to have the heads-up that the ramp became extremely slippery when wet and probably needed either a mat or non-slip strips attached to it.

I just received an extremely apologetic response, and the owner herself told me that they had called a contractor to not only put down the non-slip strips, but also to lengthen the ramp so it wouldn't be so steep.

They easily could have blown me off, but the fact that they not only responded but are taking action to prevent it from happening again really impresses me.


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on October 24, 2014, 06:40:54 AM
The second dealership we contacted. Not only did they do the paperwork without us present, it was ready to sign once the test drive was over, they charged minimal fees for their part and renewed the license plate we had for an additional year, when they could have just renewed it for 3 months. Very nice people and we will refer others to them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MommyPenguin on October 29, 2014, 06:55:10 PM
I have one!  I bought a large number of books from the Critical Thinking Co. for use in our homeschool.  The other day, I noticed a minor error in a riddle presented in a language arts book (something like, "I wear a white mask, you can see me in the light of the moon, what am I?  I'm a ...!" where "raccoon" is the answer--but raccoons have black masks, not white).  I thought I'd email them just to let them know in case they wanted to correct it for future editions.  So I did.

I got a response back within half an hour, thanking me for pointing out the error (mentioning it specifically, so it was obviously a personally-written email and not a form response), telling me they'd fix it in their next edition, and offering me a 25% off coupon for my next order as thanks.

Now that's a company dedicated to its customers and its products!  Kudos to the Critical Thinking Co.!  And it's reassuring to know that, since they took my comment so seriously, that probably any other time they've had an error crop up (because, let's face it, it's inevitable to miss *some* errors in any book) and somebody has reported it, they've taken it seriously, which means that I can be feel confident about the quality of their books.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: guihong on November 05, 2014, 12:28:47 PM
Mattress Firm.  DH and I live about 5 minutes from a Mattress Firm store, so when we decided to replace our mattress, we went there first.  Mark, the salesperson, not only steered us to what we wanted without pushing a higher-priced thing on us, he made sure we were on budget even after taxes and delivery. 

So, a few months go by and it's time to replace DD's mattress.  We went back to talk to Mark.  He was very affable with DD, making her laugh, and he remembered me.  He sold us a mattress again on budget including the taxes.  This was only a twin-size mattress, so I told him that DH would be there this weekend (he's out of town now) to pick it up in his truck.  When Mark found out how close we were, he put the mattress in his truck and drove it over to our house after work, in the rain to boot. 

DD says that when she's ready to furnish her house, she's going back to Mark for mattresses.  I'm only sorry that a mattress typically isn't something you buy very often, but I will steer business to him whenever I can.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mel the Redcap on November 19, 2014, 02:25:09 PM
iPrimus (our ISP). Whenever we've had trouble with our connection their customer and tech support people have been awesome, and they're currently sorting out a major line issue that's been really annoying. :P (They don't own the line infrastructure, so this involves them poking a different company into action, which they've done really fast. Normally the company in question takes a lot longer to move, and spends time trying to blame the customer's equipment or house wiring first, so I'm very happy that iPrimus are being firm on our behalf.  >:D)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ginger G on November 19, 2014, 02:43:47 PM
DH and I just had a good experience at the Mattress Firm near our house also.  I would definitely go back there, but it probably will be awhile before we're in the market for a mattress again.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on November 21, 2014, 02:55:34 PM
Apple.  DH and I have been Mac users since the Amiga brand died and we had to replace our Amiga 2000.    I have to use Windows for work, but it is a lot more work to make it do things for me.  We have always had good experiences with our Apple products and will not change to Windows unless forced.

Penzeys.  There are other spice shops I will use, but Penzeys introduced me to the world of quality spices (as opposed to the supermarket spices I had used all my life) and the difference that good spices can make in cooking.  I have never looked back.

Our local motorcycle shop (Rocky Mountain Kawasaki).  We have used them since before they opened (we used the shop that everyone at RMK came from until they got bought out by another company).  Love the guys there.  We still buy our oil and filters there, even though they don't service our brand.  But they will always be the first place we look if we are looking for a new bike.  And once I am back on a bike brand that they service, they will have our full business gain.

Our local gear shop (MotoGear Outlet).  Love Mary & Ed, and they have taken great care of DH and I over the years.  The folks there truly care about getting you into the right gear for your riding-and it shows.  They do a huge internet and phone order business as well-but they never let it interfere with taking care of the customer they are working with.
Ditto on Penzeys. They also have the nicest clerks working there who KNOW their stuff.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on November 21, 2014, 04:00:05 PM
Not a store, but a brand.

I have wide feet.  (I think technically my shoes qualify as marine craft.)  I've always worn a 11.5W because of this.  I recently bought a pair of CrossTrekkers on sale, and the ones that fit are a 10W!  And they feel good!  I've never worn comfortable shoes before.  What I thought was "comfortable" in the past has been merely "they don't hurt".  These shoes are wonderful.  If I can help it, I won't ever buy another brand, these people *get* me!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on November 22, 2014, 09:14:35 PM
The AutoZone location near me just earned the chain my business again.  I'd sworn off AutoZone years ago due to how snidely I'd been treated at multiple locations with the "you're a girl, you can't possibly know anything about cars" attitude.  Unfortunately my favorite auto parts store doesn't have any locations within a few hundred miles of me, and my choices here were AutoZone and Napa, and I hate Napa even more than I hate AutoZone, so off to AutoZone I went.  The man I dealt with today was beyond awesome, and I never once got even a tiny whiff of the "girls can't work on cars" attitude that I'd come to expect from the chain.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Gelliebean on November 22, 2014, 10:20:16 PM
I love all of the GameStops in this area - don't know if it's a regional thing, but I have never gotten the 'no girls allowed' vibe from any of them.  The workers that I've talked to have all been extremely helpful and friendly, and have good suggestions.

Recently I did buy a game on recommendation and just didn't enjoy it at all, but the guy who sold it to me was so incredibly enthusiastic about it that I think it was probably his newest favorite game ever, and he just wanted everyone to try it.   :P  Their return policy is pretty generous, too.

I also really like Freebird Burrito places.  Everybody there is very friendly, super laid-back, and just generally nice to deal with.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Library Dragon on November 23, 2014, 01:40:57 AM
DS2 used to work at a GameStop. I was impressed with the training manual.  It was as good as some readers advisory classes for librarians.  They are always to be sensitive to customer preferences. One training example was an uncle buying a game for his niece and wanted something with no alcohol or smoking references and no skimpy clothing.  What would he recommend?

DS2 still helps with the midnight release events and they are generous with the swag.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on November 24, 2014, 11:29:43 AM
Apple.  DH and I have been Mac users since the Amiga brand died and we had to replace our Amiga 2000.    I have to use Windows for work, but it is a lot more work to make it do things for me.  We have always had good experiences with our Apple products and will not change to Windows unless forced.

Penzeys.  There are other spice shops I will use, but Penzeys introduced me to the world of quality spices (as opposed to the supermarket spices I had used all my life) and the difference that good spices can make in cooking.  I have never looked back.

Our local motorcycle shop (Rocky Mountain Kawasaki).  We have used them since before they opened (we used the shop that everyone at RMK came from until they got bought out by another company).  Love the guys there.  We still buy our oil and filters there, even though they don't service our brand.  But they will always be the first place we look if we are looking for a new bike.  And once I am back on a bike brand that they service, they will have our full business gain.

Our local gear shop (MotoGear Outlet).  Love Mary & Ed, and they have taken great care of DH and I over the years.  The folks there truly care about getting you into the right gear for your riding-and it shows.  They do a huge internet and phone order business as well-but they never let it interfere with taking care of the customer they are working with.
Ditto on Penzeys. They also have the nicest clerks working there who KNOW their stuff.

Another vote for Penzey's. Not only are they nice and knowledgeable, but their prices are actually better than most grocery store spices. And they have all those sniffable jars of spice at the store - so much fun! And they send out coupons for free stuff constantly. And they honor their coupons beyond the expiry date. And they allow you to redeem several of the same coupons at the same time. (I'm in charge of all Penzey's runs for my son and my sister because it's close and convenient enough for me to run over there on my lunch break.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: artk2002 on November 24, 2014, 02:18:30 PM
Apple.  DH and I have been Mac users since the Amiga brand died and we had to replace our Amiga 2000.    I have to use Windows for work, but it is a lot more work to make it do things for me.  We have always had good experiences with our Apple products and will not change to Windows unless forced.

Penzeys.  There are other spice shops I will use, but Penzeys introduced me to the world of quality spices (as opposed to the supermarket spices I had used all my life) and the difference that good spices can make in cooking.  I have never looked back.

Our local motorcycle shop (Rocky Mountain Kawasaki).  We have used them since before they opened (we used the shop that everyone at RMK came from until they got bought out by another company).  Love the guys there.  We still buy our oil and filters there, even though they don't service our brand.  But they will always be the first place we look if we are looking for a new bike.  And once I am back on a bike brand that they service, they will have our full business gain.

Our local gear shop (MotoGear Outlet).  Love Mary & Ed, and they have taken great care of DH and I over the years.  The folks there truly care about getting you into the right gear for your riding-and it shows.  They do a huge internet and phone order business as well-but they never let it interfere with taking care of the customer they are working with.
Ditto on Penzeys. They also have the nicest clerks working there who KNOW their stuff.

Another vote for Penzey's. Not only are they nice and knowledgeable, but their prices are actually better than most grocery store spices. And they have all those sniffable jars of spice at the store - so much fun! And they send out coupons for free stuff constantly. And they honor their coupons beyond the expiry date. And they allow you to redeem several of the same coupons at the same time. (I'm in charge of all Penzey's runs for my son and my sister because it's close and convenient enough for me to run over there on my lunch break.)

Another vote for Penzey's. We were catalog customers and then when they opened their first SoCal store, spent about $300.00. We had combined households and had a lot of old spices between us. Several years ago they opened one closer to us (Santa Monica, CA) and we can stop by there after a visit to the farmer's market. They're a great resource.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on November 26, 2014, 12:28:19 PM
Belle Tire. When the weather here turned cold, I started to leave work and my "check tire pressure" light came on. This is a relatively new car (March this year) and the only other time I saw that, a pothole had torn a hole in my tire. I stopped at the local Belle Tire and asked if I could borrow a tire gauge. The service rep told me to just pull up to the air hose, and someone would check it for me. I was about the third car back, but sure enough, through the terribly cold, wet and snowy weather, a rep came out, checked all my tires and brought them to the proper pressure, then wished me a happy Halloween. No payment requested or expected, and in talking to coworkers, typical behavior for them.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on November 26, 2014, 12:47:46 PM
I had the same thing happen - newish car, getting tire pressure warnings, and after several stops at gas stations I was getting annoyed. So I took it to the Les Schwab Tire Center by my office, and twice now, in the cold, they've checked the pressure and pumped them up - no charge. Since I no longer work anywhere near my former favorite tire place (Barnsley Tire in Boulder, CO), I am betting my next set of tires will be from this place.

And on to something completely different - I am also loving Noodles & Company, at least the location near my office. I've been going in nearly daily lately to pick up lunch, but the other day, realized I'd forgotten my debit card at home. And I only had $7 in cash, for a regular pasta with chicken and a roll. When I asked how much for just the pasta, the nice gal behind the register said "How much do you have?" I replied, and she said "I'll make it work." HOORAY! Yea, they've got my business for some time to come. :-)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: turtleIScream on November 26, 2014, 01:24:04 PM
Belle Tire. When the weather here turned cold, I started to leave work and my "check tire pressure" light came on. This is a relatively new car (March this year) and the only other time I saw that, a pothole had torn a hole in my tire. I stopped at the local Belle Tire and asked if I could borrow a tire gauge. The service rep told me to just pull up to the air hose, and someone would check it for me. I was about the third car back, but sure enough, through the terribly cold, wet and snowy weather, a rep came out, checked all my tires and brought them to the proper pressure, then wished me a happy Halloween. No payment requested or expected, and in talking to coworkers, typical behavior for them.

I love Belle Tire! I have fortunately only needed their services twice, but the people I have recommended them to have had similar positive experiences. Plus, it's fun to say "Belle Tire"
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ms_Cellany on December 01, 2014, 12:08:02 PM
Our electrician. He's a master electrician who works for the local power company and moonlights on nights and weekends.

When we bought our house nearly two years ago, it had the original 1963 built-in side-by-side wall ovens with doors that lift straight up. They look great and are convenient in the narrow space, but didn't work.

We had three appliance repair guys look at them and say "Can't find the parts, not worth the effort, too old."

John took the ovens out of the wall and spent two hours with the wiring diagram and various arcane tools, and found that the problem was that the clock didn't work. (The ovens have built-in timers, so the wiring goes through the clock before reaching the ovens.)

He rewired it to bypass the clock. One oven works great; the other still needs a new element, but we know a place that specializes in old appliance parts.

Total cost: $50.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on December 03, 2014, 12:41:22 PM
Not a store, but a brand.

I have wide feet.  (I think technically my shoes qualify as marine craft.)  I've always worn a 11.5W because of this.  I recently bought a pair of CrossTrekkers on sale, and the ones that fit are a 10W!  And they feel good!  I've never worn comfortable shoes before.  What I thought was "comfortable" in the past has been merely "they don't hurt".  These shoes are wonderful.  If I can help it, I won't ever buy another brand, these people *get* me!

*snort*   Wide feet?  You call that WIDE?   I wear an 11EEEE.  I have fleshy swim fins at the ends of my ankles.  I wear the brands New Balance and Propet, so far the only brands that fit my personal swim fins.   And a Men's 10EE sometimes fits, but the footbed isn't *quite* right most of the time.

In keeping with the topic, I swear by Shoebuy.com.  They carry my size, and have excellent customer service, and free shipping both ways!

I wear a W.  I *am* a EEE.  :P  I can't find shoes I like in the size I am, so I wear the ones that fit closest.  It's quite insane, the way shoes are made.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lowspark on December 03, 2014, 03:34:00 PM
Not a store, but a brand.

I have wide feet.  (I think technically my shoes qualify as marine craft.)  I've always worn a 11.5W because of this.  I recently bought a pair of CrossTrekkers on sale, and the ones that fit are a 10W!  And they feel good!  I've never worn comfortable shoes before.  What I thought was "comfortable" in the past has been merely "they don't hurt".  These shoes are wonderful.  If I can help it, I won't ever buy another brand, these people *get* me!

*snort*   Wide feet?  You call that WIDE?   I wear an 11EEEE.  I have fleshy swim fins at the ends of my ankles.  I wear the brands New Balance and Propet, so far the only brands that fit my personal swim fins.   And a Men's 10EE sometimes fits, but the footbed isn't *quite* right most of the time.

In keeping with the topic, I swear by Shoebuy.com.  They carry my size, and have excellent customer service, and free shipping both ways!

I wear a W.  I *am* a EEE.  :P  I can't find shoes I like in the size I am, so I wear the ones that fit closest.  It's quite insane, the way shoes are made.

It's quite insane the way women's shoes are made. I've never understood why men's shoes are made in multiple widths but 90% or more of women's shoes at regular ol' shoe stores are Medium width.

Sort of goes along with the way men's clothes are sold as measurements, i.e, size 32 = 32", and women's clothes are sold in arbitrary sizes that not only vary among manufacturers, but also vary within the same brand. My husband can buy pants without trying them on. 32" = 32". Always. I can try on six pairs of pants, all the same size, of the same brand or different brands, and 2 will fit and the rest can be either too big or too small!  :o Who thought up this crazy system?

Ok, sorry, rant over. It's not really a rant though, because, well, to be honest, I'd try on all those clothes anyway just to make sure that style works for me. But you know, it would be nice if they all were the same measurement at least.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: geekette on December 04, 2014, 10:34:17 PM
Mooseheads Bar.
I don't drink, but because the rest of my team drinks we usually go to a bar when we're socialising after work or during lunch. So, when we had our Christmas party today, we arranged to have it as Mooseheads.

They were great. We had the basement reserved for us, which meant they opened up the basement bar for us alone, and they couldn't have been more attentive while staying out of our way. They also didn't charge me because I ordered fizzy-drink instead of beer.

We had our Christmas party at Mooseheads last year too, at which time they had a minor mix-up with our food (they included an item in my meal that I'd asked to be taken off). Last year they replaced my food and took $5 off my meal but, because they remembered they'd had the mixup with us a year before, they also threw in free cupcakes from a business the owner's friend is starting. 40+ cupcakes for the 12 of us - they're some of the best I've ever had.
The food was excellent; the quality that you'd expect from a restraurant rather than a bar. We've a couple of younger guys still with hollow legs, and they could barely finish their plates, they were that generous.

Finally, when they thought that the pool table wasn't loud enough to indicate 'fun' at the beginning of our lunch, they decided the only solution was the unlock the pool table so that we could play for free the rest of the afternoon.

I don't think I'm the only one who thinks we should go back both next year, and when we throw the work Birthday-Party-For-Everyone in June.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 05, 2014, 07:59:20 AM
I don't think I'm the only one who thinks we should go back both next year, and when we throw the work Birthday-Party-For-Everyone in June.

That's a great birthday idea!  Two big parties, 6 months apart.

(We do that in my family because when my SIL was in the picture and my Mom was alive, we had a stretch from Mother's Day to Father's Day with 5 birthdays so we'd celebrate all of that in one shot.  And I started giving the two October birthdays their presents then, too.)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: purplerainbow on December 06, 2014, 05:28:24 PM
My local cafe is awesome.   ;D

I work part time (not at the cafe), but recently my hours changed so I start just after midday. This makes it rather awkward to time lunch, so one of my favourite things to do (when I can), is go to the cafe near where I live for a big breakfast/brunch.
It's not a fancy schmancy boutique kind of place  - it's generally frequented by tradespeople (builders, plumbers etc) and retired pensioners. But it is absolutely lovely. The staff are brilliant, the food is great, the service is personal, and I've never seen or heard anyone get upset or cross in there.
The staff always seem cheerful, like they enjoy working there and wouldn't want to work anywhere else, and I just find it a really, really nice place to be. I end up going there more often than I probably should, just because I like it so much.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on December 18, 2014, 12:16:45 PM
I just shopped in the local Hot Topic and despite my being older and distinctly non-geeky looking and acting the staff couldn't have acted nicer and more helpful if they tried.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MissRose on December 22, 2014, 06:51:32 AM
I just shopped in the local Hot Topic and despite my being older and distinctly non-geeky looking and acting the staff couldn't have acted nicer and more helpful if they tried.

I so agree there.  I've gotten a few things in the past for myself there.  I went there to get a gift certificate for my teenage niece, and the clerk was very helpful too.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Octavia on December 22, 2014, 09:07:36 AM
I really like my local Ulta. I'm not a girly girl but want to learn more about how to apply make-up correctly. The sale associates there are friendly & helpful, and they are not pushy or judgmental. I actually have fun in their store and have no regrets with what I buy.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Copper Horsewoman on December 22, 2014, 11:50:44 AM
I really love Wegman's. [grocery chain]

The produce and meat are incredibly fresh, there is a gourmet bakery and a food court in my store, and many brands are carried.  The prices of the things I like are comparable to Walmart, and the customer service is supreme.

The only downside - I haven't found Alex Baldwin in there, yet.

Wish they weren't over an hour away, I'd shop there regularly.  As it is, there is a local chain called Joseph's Marketplace that has great prices, good produce and meats, and very friendly staff.  They also have a great selection of "foreign" foods that I like to try on occaision, and there is often somebody to explain how to prepare them.  (Flip side - I was picking up bags of popcorn - not microwave - and a young couple stopped me and asked me how to "cook" that). They knew microwave popcorn but couldn't figure out how to do the plain stuff on the stovetop. Explained, and showed them how much less the stovetop method cost, they were happy. :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on December 22, 2014, 11:58:33 AM
A local restaurant Called Papa Kerns. I would call it a Mom and Pop, but it is owned by a brother and sister.  LOL

One of those "Breakfast served all day" little diners.  Good breakfast stuff, but this weekend we will dubbed them fabulous because they are one of the few restaurants in the area that has Hot Roast Beef Sandwiches on their regular menu.  HRB sandwiches are DH's comfort food.  Unfortunately, most places around here only have them as specials or only on certain days of the week.    Plus it was really good.   

The only bad thing is that they are on the other side of town from us. 



*Hot Roast Beef Sandwich - the way DH likes them and how they are usually served around here -  Sliced roast beef in between two slices of white bread (or soft whole wheat bread or potato bread)  Sandwich is sliced on the diagonal and placed on a plate separated.  A scoop or two of mashed potatoes in between the sandwich halves and then the whole thing is covered in beef gravy. 
Obviously, more of an open face meal not a eat out of hand.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on December 22, 2014, 03:00:32 PM
The USPS contract station near me- Choate. They are fast, nice and efficient. And helpful.  At this time of year they have a tent set up outside where you can box presents (with boxes right there if you need them), address them, fill out forms and tape the boxes up to high heaven. If there's a cheaper way to ship they will always tell you.

 I was there this past week and some guy ahead of me was trying to return an item. They measured it and sorry; it was too big.  No problem the guy says- I'll just go outside and fix it in the parking lot.  The manager said no, employee X will help you carry it into the shipping area and he'll help you. And before the guy knew it they were on their way in back to get the package cut down to the proper size.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Jloreli on December 28, 2014, 08:34:31 AM
The butcher counter at our local Hannaford supermarket! I ordered my Christmas roast there to be picked up on Christmas Eve as that was payday and the roast was going to be rather expensive. It occurred to me that if I paid by check after work on the 23rd it would work out nicely and save me the madness of being at the store on Christmas Eve. But what to do about the special order roast?? I popped in after work on the 23rd and went straight to the butcher counter. I started out by telling the gentlemen it was absolutely ok to tell me it wasn't possible as I was there nearly 24 hours before I had asked the roast to be ready....but could I pick it up then? (Hoping they were getting the special orders ready in advance) He found my order slip and asked if I had other shopping, which I certainly did. He said give them 20 minutes and they would be happy to have it ready! Yay! Got my other shopping together came back to pick up my roast which was ready. As I thanked them for accommodating me a couple of them peeked in my cart and asked what time dinner would be.  ;D A very helpful and charming group!

PS.....The roast was amazing! A lovely piece of beef that was a dream to cook.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Library Dragon on January 06, 2015, 10:54:03 PM
Our local Pep Boys.  They are honest, ethical, go out of their way to help.

DS2 recently bought a used car. It is a classic case if a little old lady who only drove her car to church.  She died and son sold the car.  Good deal, hasn't had trouble since October.  Then the power steering went out.  We had DS2 take the car to Pep Boys where I have work done. 

It turns out that several things had to be replaced: belts, hoses, etc.  The car had been sitting unused for several months.  Since he's retired DH works was the contact for the mechanics.  The bill was big. They know DS2 isn't making tons of money, so the Pep Boys found what coupons they could apply and in some cases gave him the brand new parts at cost, and didn't charge all their labor costs.  While DH was waiting they changed his oil for free. 

When I travel to meetings I will leave my car and have them do maintenance.  Last time I asked them to check the brakes.  They asked if there was a problem.  No, but since 90% of my driving is stop and go I wanted to be safe.  They could have told me the brakes needed to be changed and I wouldn't have questioned it.  No, they gave me an estimate of how many more miles I have left (probably another year).

They continue to have my business and earned both DH and DS2's business. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: YummyMummy66 on January 07, 2015, 05:00:46 PM
Game Stop in Wyomissing, PA.

My daughter bought a hand held PlayStation gizmo, a game, a memory card, and maybe a few other items the day after Christmas with her moolah she received.

She bought these items because of a boyfriend.   Broke up with said boyfriend.  Could not look at game anymore.  Wanted to return it.  But, it was actually ten days since purchase, not seven for a full refund.  (Yes, she is 16.  Gah).

Trevor, who I think helped us when she bought the item(s), when I called the store, said bring everything back tonight and I will take care of it.
He did.  My daughter received a full refund.  We were not expecting that. We would have taken store credit. 

But, he went above and beyond.  And we could not have been more pleased.   
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on January 07, 2015, 05:35:44 PM
Apple.  I know a lot of people hate them, but they've been awesome to me.  I replaced all our phones when I switched carriers on November 29th.  In the chaos that was the Christmas season, I forgot to put Apple Care on them.  Well, of course, on Day 32, my youngest son brings me a completely dead phone.  I try to do some troubleshooting, but can't get anywhere.  I go online to Apple's chat support and they try to walk me through a few things, but the phone is too far gone.  They schedule an appointment at the Apple Store for the next day.  So, I go in, and the tech there tries to troubleshoot, but has the same results I did.  Inspecting the phone a little bit more closely, he discovers that my child has actually managed to *bend* his phone.

Now, since I hadn't put Apple Care on the phones, I should have been out the cost of a phone. I just sighed and asked with a pretty deflated tone, "So what are my options?"  The tech just smiled, went to the back and grabbed a replacement phone, bought it back out and said "how will this work?"  He replaced the phone at no cost to me, then went one step further.  He saw on my profile that I own a MacBook Air, an iPad, and had previously had 5 other iPhones all covered with Apple Care, and asked if I wanted to purchase Apple Care for these phones, and that he'd make an exception to the time limit if I did.  Of course I did!  Yay!!!!!

The tech didn't have to do any of that.  The place was wall to wall people.  Honestly, it was less busy on the day of the iPhone 6 release.  It took him a lot of time to go out of his way to help me fix two problems that were really the result of my own stupidity.  I've always had good experiences with their customer service, but this one really was amazing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on January 07, 2015, 05:55:13 PM
Apple.

I tried many other types of music players, but only the iPod is well supported, has reasonably easy to use software, and has the other features I like.
In 2005, I won a $50 gift card to Best Buy and I bought my first iPod there, a Mini, and had music on it within an hour. http://www.minimallyminimal.com/blog/ipod-mini (http://www.minimallyminimal.com/blog/ipod-mini)
I replaced the battery myself, but when the hard drive (an actual disc) went, I didn't have a choice. I bought an iPod Nano in 2010, a red one. I loved it. (http://upload.wikimedia.org/wikipedia/commons/thumb/4/4b/6G_IPod_Nano.svg/763px-6G_IPod_Nano.svg.png)

I lost it over Christmas break, 2013. So, for my birthday in 2014, I replaced it with the 7th generation Nano in purple. (http://brain-images.cdn.dixons.com/2/0/15557202/l_15557202.jpg)

Over this past Christmas break, I had issues with the iPod skipping songs or stopping at 2 minutes into a song and made an appointment to have it checked. The tech hooked it up, saw it had 21 days left on the warranty and replaced it. Within 10 minutes of the appointment.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pierrotlunaire0 on February 03, 2015, 03:08:19 PM
I had to revive this thread due to my experience on Sunday night.  I was caught up in that awful blizzard, Linus.  We came back from grocery shopping in the afternoon, and I just could not make it up my driveway (it is pretty steep).  I parked on the street, and my sister shoveled out the driveway.

So feeling a little nervous about leaving my car on the street, I decided to move my car, even though I was having more than a few trepidations.  To get a running start, I decided to go around the block.  Mistake.  Major mistake.  At the corner, the street I was to turn on was horrible.  Drifts and a suggestion of some tracks earlier in the day.

I kept going.  When I tried to finally turn, my car kept going sideways.  I fought it for about 15 minutes, and finally got turned around and on my way back.  Okay, I just came this way.  I should be fine now.

No.  I ended up hopelessly stuck, half out onto the road blocking traffic and half in a ditch.

I gave up and called for help.  I was quoted a time of at least an hour (which personally I thought was so much better than expected).  The dispatcher urged me to go home, since there was a danger of hypothermia.  So I walked half a mile in the blizzard (half a mile?  I should never have left the house).

When I got home about 30 minutes later, the dispatcher called me back to confirm everything.  She was so incredibly nice and understanding.  She described the tow truck and the driver, because she didn't want me to be nervous about climbing into a truck with a strange man.

A few minutes later (40 minutes from when I had called), the tow truck showed up.  Again, nice, polite and understanding.  To give you an idea of just what I was boneheadingly trying to drive in, the flatbed tow truck got stuck twice.

But he got free, unloaded my car in my driveway, and wished me a better evening.

Jennifer and Ed of Garvin Towing: you were such a bright spot on such a horrible night!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on February 04, 2015, 01:44:26 AM
You should let AAA or whoever know that they did such a good job- they take comments into consideration when renewing contracts. At least AAA does.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: JenJay on February 14, 2015, 08:04:25 PM
Amazon.com

I saved up enough to get a new Dyson vacuum. My old one was going strong after over 8 years and then, somehow, my son managed to snap it in half. Craziest thing! It still works (duct tape FTW!) but I've noticed more dust around the house than usual, so I'm guessing it no longer seals as tightly as it used to. Okay, so, I start looking for the best price on a new one...

There were multiple 3rd party sellers via Amazon (they don't sell it directly) but one, although $20 more that some of the others, said the item was stored at and shipped from an Amazon warehouse, and if you had any issues you'd deal with Amazon directly to resolve the problem. That appealed to me because, although I've only had a problem once or twice in over 15 years shopping on the site, they have always been awesome about taking care of me. I place my order and wait.

Today the vacuum arrived. As soon as my son brought it in we knew. The box was ripped apart in several places and taped back together terribly. My heart sank. I took about a dozen photos and then carefully opened it. There was no packing material whatsoever, the vacuum was just lying in the box along with a small bag of accessories and the owner manual. My heart sank further. I took it out and inspected it - it was dusty, scratched from flopping around within the box, and missing the head. Yep, the actual part that sucks the debris off the floor is missing. It doesn't appear to have been used, but it sure as heck isn't new.

To say that I was upset would be an understatement. I almost cried. I almost laughed hysterically. I spluttered some things that weren't quite words and flung my arms around a lot. I set about trying to find some contact info for Amazon. I clicked through the "report damaged or missing items" stuff but the option was to ship it back at my expense and wait for reimbursement. No way. I finally googled and got their main customer service number.

I spoke to a rep and then she escalated me to a manager. They were both so friendly and reassuring. They both told me (first her, and then him to confirm due to the cost of the item) that I am to dispose of the vacuum in whatever way I see fit as they cannot accept it back due to hazmat fines, and they issued me a full refund. I'm stunned that it was so easy. I was prepared for a long, drawn-out mess. I figured I'd have to submit photos and statements. Nope, one call, and it's done. My reimbursement confirmation email had a link to a survey so you know I 5-starred the heck out of it!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pierrotlunaire0 on February 19, 2015, 02:13:12 PM
Amazon.  I was having problems with packages being delivered to my home.  The mail carrier would sometimes leave it on the front porch, and it once got stolen (I know, because a neighbor returned the remnants of the box, along with the shreds of the book I had ordered).

So I opened up a PO Box.  It's near where I work, and this is the intersection of 4 different towns.  In my Amazon order, I gave them the correct PO Box number, but wrong post office.  So my package got returned as undeliverable.

I admitted to Amazon it was my fault, and I fully expected to pay a second shipping fee, but they waived it for me.  Awesome sauce!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: TracyXJ on February 19, 2015, 04:04:35 PM
Agreeing with the Woot!  I love the random stuff they'll get.  And they have some of the greatest customer service. 

I ordered a set of sheets from them and it arrived just fine.  Then I got an email that they'd accidentally sent a 2nd set to people, and if we could please send it back, here's a label for it.  So, I got it, taped on the label and put it back out for pick up.  A few days later I got an email that they'd got the sheets back, and here's a code for $20 off my next purchase for being so awesome! 

Order before that, I got 1 of the items but not the 2nd.  Gave it a few more days and sent an email saying it hadn't arrived.  They replied and sent a second out right away.  A few days later the original arrived and then the replacement the next day.  I emailed asking what to do and they said to just keep both. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on April 16, 2015, 07:37:11 AM
The only Wal-mart supercenter I like shopping at is the one by my office. It is always clean, well staffed, well stocked and lots of cashiers are available early in the morning, when I go.

I had to use the restroom while I was there, and had a great deal of trouble getting the stall door to open afterwards. I finally pulled on the top of it, and was able to open it. As I walked back to my cart, the store manager was walking toward me and greeted me. I mentioned the door issue, as someone who is not physically strong, or tall would have a lot of trouble getting out of the stall, and he asked me to check that there were no women in the bathroom, and then went in and tested the door himself.

That is how to run a store, being sensitive to shopper's needs and willing to check out the problems when pointed out.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on June 02, 2015, 08:07:51 AM
A metal and jewelry smith in Thailand. His jewelry is gorgeous and he has pieces from $15 to $1000. I have been very happy with the two pieces I purchased from him and ordered another. An example of his work is below.

(http://imgs.inkfrog.com/pix/easterling60/vb1790.JPG)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: wordgirl on June 02, 2015, 09:37:30 AM
Oh, wow, ladyknight, that's gorgeous.

My love for Publix has been well-documented on this site, but they did something truly awesome for me a few years back.

There is a particular cereal I love - Crunchy Corn Bran. One day I noticed that its spot in my local Publix was empty .. and that the shelf tag was gone. I talked to a manager (John) who checked and said he thought it had been discontinued. He asked for my number so he could let me know for sure.

About a week later, John called. He'd called every single store in our local area and rounded up about 12 boxes of this cereal for me. And you know what? I wasn't really surprised. It's the kind of thing you expect Publix to do. :)

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on July 08, 2015, 07:38:56 PM
Twice, the online consignment shop. I've sold a ton over the last 6-8 months, and bought a few things. At the end of May, I sent 3 boxes, at the same time. 2 arrived, I accepted their offer, and have my checks. The third? Still showing it left NJ for CA on June 22. So I emailed them to ask what happens when a package goes astray.

Not only did they respond promptly, after asking if I could tell them what I had sent (I could as I keep detailed lists), they said they'd pay me quite a bit more than I sure an actual offer would have been. Wow. And the check is on the way. And as the shipping was prepaid, they will deal with the claim for a lost package. Very happy with their service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on July 09, 2015, 07:58:37 AM
Local restaurant that is well known for its breakfast.  So well known that political candidates will make a point to stop by for hashbrowns or biscuits and gravy and sign the wall.   (I'm in Iowa.  So they have already started trickling in for the 2016 election.  SIGH) 
At least half the wait staff have been there over 20 years.  And even the ones who don't stay forever are usually work for about 4 years.  (nearby college) 
Kelly is our usual waitress.  She knows our drink order, that DH likes his toast "dry",  and that we have to be out by a certain time.  And she usually has our to-go cups of coffee ready as I am coming up to the counter to pay for the meal.  ;D She also noted the last time we went that we must have had the day off since DH wasn't in his scrubs for work and I wasn't office clothes.


Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on July 09, 2015, 08:56:57 AM
There's a local pizza place we order from (we pick it up since it's at the end of errands... saves us the fee and tip for delivery.) The lady at the counter always greets us with a smile, and always matter-of-factly tells the price to us as opposed to asking what it is we ordered (i.e., she knows who we are and notes our orders when we call them in). We've also gotten a discount a few times, which is always a nice surprise.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: cattlekid on July 09, 2015, 08:57:33 AM
Our local running store.  DH is a fairly new runner (started the last couple of years).  He had recent weight loss surgery and also requires custom orthotics in his running shoes.  Back in March, he bought two new pairs of running shoes, then promptly hurt his foot and had to stop running for a few weeks to let it heal.  When he started going to physical therapy late last month, the therapist asked him to bring in his running shoes.  Lo and behold, one of the pairs of running shoes is not correct for him.

The running store took back three month old shoes and got him the correct shoes no questions asked as a straight-up exchange. 

We will never go anywhere again for running shoes.  I've bought a couple of pairs of shoes there as well and I am a hard fit. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Another Sarah on July 09, 2015, 10:28:47 AM
Specsavers literally saved my life.
When I was a teenager I went for an eye test. The optician noticed some bleeding in my eye and told me I needed to see a doctor immediately, made an appointment for me at the hospital, dealt with my fainting fit when I thought I was going blind and sent me off to the doctor to get a blood test.
I had leukaemia. It was so early that no symptoms had appeared yet other than feeling a bit tired. They caught it when I had less than a quarter of the usual count of irregular white blood cells.
All thanks to that optician and my mum, who pressed for a blood test when the GP was ready to dismiss it.

Also, buy one get one free!  8)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: wordgirl on July 10, 2015, 09:01:12 AM
Specsavers literally saved my life.
When I was a teenager I went for an eye test. The optician noticed some bleeding in my eye and told me I needed to see a doctor immediately, made an appointment for me at the hospital, dealt with my fainting fit when I thought I was going blind and sent me off to the doctor to get a blood test.
I had leukaemia. It was so early that no symptoms had appeared yet other than feeling a bit tired. They caught it when I had less than a quarter of the usual count of irregular white blood cells.
All thanks to that optician and my mum, who pressed for a blood test when the GP was ready to dismiss it.

Also, buy one get one free!  8)

Wow! After this I'm kinda bummed out they don't have stores in the U.S.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on October 22, 2015, 10:13:59 PM
Don't think I'll ever get to use them, but will certainly recommend them: the movers who just moved my mom from VA back to NJ. Small company, and specialize in "senior downsizing" they came in, packed a lot of her stuff, and loaded up the truck, over two days, in about 4 hours. The one owner was great, as well as the two guys who did the actual moving.

Mom also had a last minute return; her DR table and chairs to the consignment shop she's used in VA. Movers said sure, we'll bring them back and drop off at the shop, for a VERY reasonable fee. Overall cost was very reasonable too. They totally made a very stressful situation ( for me) much easier.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on October 27, 2015, 12:49:27 PM
REI Co-op.  Outdoor and sports gear. 
Okay, technically, I haven't shopped there since the store in our town isn't opening until next week. (I did do a little shopping at one in Denver.) 
However, they just announced that they will not be open for Black Friday.  (I also assume that they are closed all day on Thanksgiving) 

From their site:
Quote
For 76 years we’ve been dedicated to getting people outside. On 11/27 the co-op is closing all 143 stores so our employees can do just that. We hope to see you and all 5.5 million of our members out there too. #OptOutside

Letter from the CEO at the bottom of this page.
http://optoutside.rei.com/

I adore this company so much. 
Not that I do Black Friday, but as a former retail slave.  This is just happiness.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on October 27, 2015, 01:23:59 PM
REI Co-op.  Outdoor and sports gear. 
Okay, technically, I haven't shopped there since the store in our town isn't opening until next week. (I did do a little shopping at one in Denver.) 
However, they just announced that they will not be open for Black Friday.  (I also assume that they are closed all day on Thanksgiving) 

From their site:
Quote
For 76 years we’ve been dedicated to getting people outside. On 11/27 the co-op is closing all 143 stores so our employees can do just that. We hope to see you and all 5.5 million of our members out there too. #OptOutside

Letter from the CEO at the bottom of this page.
http://optoutside.rei.com/

I adore this company so much. 
Not that I do Black Friday, but as a former retail slave.  This is just happiness.

POD to the nth degree! I don't shop there as I am what is known as "indoorsy" but I am coming up on my first holiday season not working in retail in 10 years. And so looking forward to it!

I often wonder what would happen if all stores, every single one, simply refused to open until 6am on Black Friday, or something similar. Maybe I'm naive, but I'm guessing while customers might grumble, whine and moan, if no one was open earlier, well, they'd still shop, just when the stores opened as they wouldn't have any choice!   Be interesting to see what might happen if this happened!

Sadly, that will never happen as retailers seem to think they need to open earlier and earlier, and outdo each other.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on October 27, 2015, 02:34:53 PM
Most retailers are too afraid of losing their brick-and-mortar business to online stores. They'll do whatever thry can to get people in stores.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on October 27, 2015, 02:36:52 PM
REI Co-op.  Outdoor and sports gear. 
Okay, technically, I haven't shopped there since the store in our town isn't opening until next week. (I did do a little shopping at one in Denver.) 
However, they just announced that they will not be open for Black Friday.  (I also assume that they are closed all day on Thanksgiving) 

From their site:
Quote
For 76 years we’ve been dedicated to getting people outside. On 11/27 the co-op is closing all 143 stores so our employees can do just that. We hope to see you and all 5.5 million of our members out there too. #OptOutside

Letter from the CEO at the bottom of this page.
http://optoutside.rei.com/

I adore this company so much. 
Not that I do Black Friday, but as a former retail slave.  This is just happiness.

POD to the nth degree! I don't shop there as I am what is known as "indoorsy" but I am coming up on my first holiday season not working in retail in 10 years. And so looking forward to it!

I often wonder what would happen if all stores, every single one, simply refused to open until 6am on Black Friday, or something similar. Maybe I'm naive, but I'm guessing while customers might grumble, whine and moan, if no one was open earlier, well, they'd still shop, just when the stores opened as they wouldn't have any choice!   Be interesting to see what might happen if this happened!

Sadly, that will never happen as retailers seem to think they need to open earlier and earlier, and outdo each other.

Enjoy your Thanksgiving weekend. 

I always figure that consumers will figure something else out.  I mean really, most people survived how long without the majority of stores being open on Thanksgiving Day.  And most people can survive with limited Sunday hours.  (I remember back in the day that most retail stores and malls either didn't open on Sunday or had extremely limited hours.)  Same for extended holiday hours that are 6AM to Midnight.  (or worse - 24/7 for the month of December)

I know that MIL went to some store year before last on Thanksgiving day and scolded the cashier for being open that day.   While she was talking about it, I had a flashback of my retail days when a woman came in and bought a couple books from my store on a Sunday.  That customer berated me for a good 5 minutes about how horrible it was that they made me work on a Sunday. 
I told my MIL the same thing that I told that customer*.  "You know the store wouldn't be open unless there were people shopping.  Perhaps if you didn't go to the store and sales went down on that day, the powers that be wouldn't be making anyone work that day." 

Anyway, I will be doing their REI thing, even though I will be in the city that day.

(*yes, I did tell the customer that.  oddly, she never complained to my boss)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on October 27, 2015, 05:16:02 PM
REI Co-op.  Outdoor and sports gear. 
Okay, technically, I haven't shopped there since the store in our town isn't opening until next week. (I did do a little shopping at one in Denver.) 
However, they just announced that they will not be open for Black Friday.  (I also assume that they are closed all day on Thanksgiving) 

From their site:
Quote
For 76 years we’ve been dedicated to getting people outside. On 11/27 the co-op is closing all 143 stores so our employees can do just that. We hope to see you and all 5.5 million of our members out there too. #OptOutside

Letter from the CEO at the bottom of this page.
http://optoutside.rei.com/

I adore this company so much. 
Not that I do Black Friday, but as a former retail slave.  This is just happiness.

POD to the nth degree! I don't shop there as I am what is known as "indoorsy" but I am coming up on my first holiday season not working in retail in 10 years. And so looking forward to it!

I often wonder what would happen if all stores, every single one, simply refused to open until 6am on Black Friday, or something similar. Maybe I'm naive, but I'm guessing while customers might grumble, whine and moan, if no one was open earlier, well, they'd still shop, just when the stores opened as they wouldn't have any choice!   Be interesting to see what might happen if this happened!

Sadly, that will never happen as retailers seem to think they need to open earlier and earlier, and outdo each other.

Spotted the Jim Gaffigan fan. ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: djinnidjream on October 28, 2015, 01:18:53 PM
The day my dad passed away, my car decided to have an attitude issue.  I had been up all night with my Dad- I had gotten maybe a few hours of sleep out of the 30 or so that I was at the hospital.  The tow truck driver that came not only took me to a great place to have my car fixed- he didn't charge me either.  The company he worked for even posted a note of condolence on my Dad's obituary page.  The car repair place got me in and out in under and hour- and very reasonably as well.  I did make sure to put positive reviews online because I don't live in the town and can't really use them again- but they really helped make the best of a bad situation.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on October 28, 2015, 04:52:43 PM
The car dealership where I bought my last car is normally open on Saturdays for sales and service.  I called to set up a test drive appointment and wanted to set it up for the Saturday of Labour Day weekend.  Whereby, the salesman informed me that they would be closed.  In fact, they closed every holiday weekend Saturday so their staff could have a long weekend, too.

I made my appointment for Tuesday.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: sandisadie on October 28, 2015, 07:01:31 PM
This summer we decided to have our two sets of double front windows replaced.  I checked out local places on the internet and on Angie's List and called a well respected window and siding business in the area.  Everyone we met, and talked to on the phone, was top notch!  It was a real pleasure to do business with people who knew what they were doing all the time.  The company certainly lived up to their many, many great reviews.  After the work was completed I added my review to the mix.  We will be replacing our other windows over the next year and they will be our go to company!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on October 29, 2015, 09:28:14 AM
Hotter shoes.

I have hard to fit feet.  Really hard--I wear a 5.5 double wide (US sizes).  I had once thought I found a place (Shoes of Prey) that said that they could custom make shoes for any size foot.  Except, apparently, my feet (the shoes I got felt like I was trying to undergo Chinese foot binding).  I'd even sent them a tracing of my foot with tape measure across to show the width of my foot, and got a reply that making my shoes was too difficult because my feet are so wide.  I cried.

So for a long time, my criteria for shoes was "don't make me want to cry when I put them on".  I also desperately craved shoes that did not look like they belonged on the feet of an old woman.  You know, stylish? 

Well, my mom found this company, and I now have two pairs of their shoes.  They keep making *more* shoes in my size (rather than reducing the number of shoes in the size).  They're not inexpensive, but they are stylish and beyond "don't make me cry"--they are comfy, even at the end of the work day--even the high heels.  I'm planning to get a pair of boots, and I have my eye on some other shoes, too.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on October 29, 2015, 10:53:12 AM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Harriet Jones on October 29, 2015, 05:47:16 PM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.

I haven't followed any of the links yet, but I came across this article the other day http://www.plus-model-mag.com/2015/10/10-tall-boots-that-fit-wide-calves-above-18-inches/  Maybe there's something there that will work for you.  I have big calves, too, plus funny shaped feet that make it hard for me to wear boots.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on October 29, 2015, 06:23:14 PM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.

I haven't followed any of the links yet, but I came across this article the other day http://www.plus-model-mag.com/2015/10/10-tall-boots-that-fit-wide-calves-above-18-inches/  Maybe there's something there that will work for you.  I have big calves, too, plus funny shaped feet that make it hard for me to wear boots.

I was just looking at that link the other day...all wide width.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Harriet Jones on October 29, 2015, 06:26:44 PM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.

I haven't followed any of the links yet, but I came across this article the other day http://www.plus-model-mag.com/2015/10/10-tall-boots-that-fit-wide-calves-above-18-inches/  Maybe there's something there that will work for you.  I have big calves, too, plus funny shaped feet that make it hard for me to wear boots.

I was just looking at that link the other day...all wide width.

Oh well, I guess I won't bother.  :-\  My feet are medium width, too.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on October 29, 2015, 07:51:14 PM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.

http://www.zappos.com/david-tate-mustang-extra-wide-shaft-brown

Would those work?
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: VorFemme on October 29, 2015, 07:58:05 PM
I miss Dr. Scholl's orthopedic shoes - they came in a wide variety of widths from AAA to extra wide - they were suitable for "business" but not "old lady shoes", just not the fashion forward shoe of the next three months...and they did not have high heels at all, just a reasonable 2" or a bit more.

I wonder if I'd kept buying them if I would have avoided my appointment next week at the podiatrist's office, for a bone spur in one heel & an inflamed Achilles' tendon?  No way of telling now, since it's been almost 40 years since I wore out my last pair...
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: nuit93 on October 30, 2015, 11:04:39 AM
I'm having a similar problem with tall boots.

I have 20" calves and wear a size 7.5 B (medium width) shoe.  EVERY company I've found seems to assume that women with calves like mine has wide/extra wide feet.

I'm starting to reconcile myself to the fact that I will have to pay $$$ for custom-made boots.

http://www.zappos.com/david-tate-mustang-extra-wide-shaft-brown

Would those work?

Ooooh, they might!

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: kherbert05 on October 30, 2015, 02:11:21 PM
My local Kroger a recent conversation reminded me of these

- They had a display of those pine cones that make the different colored flames in a fire, and the ones with "Christmas" scents that are used for decoration at one set of doors. I walked passed and started having a reaction. I turned around and went back out to the parking lot. A manager was out there dealing with broken glass from a dropped wine bottle. He saw me and asked what was wrong. He thought I was going to faint. He had the display moved to smack between the 2 sets of doors. THe doors are on either side of the front of the buildings so best place. He actually asked me to fill out a complaint so they could justify not having them in the door way area.

- They had a "Deep Fry your Turkey" display in an open area near the meat department. Someone knocked over the pyramid of peanut oil containers. Splattering peanut oil all over. I explained the danger of someone tracking "wiped up oil" home on their shoes and either them or their kids coming into contact. They scrubbed the area down and now they keep the peanut oil on proper shelves where it is less likely to get spilled.

- The lady in front of me wasn't feeling well due to blood sugar drop (I heard her say this) so she grabbed 2 payday bars - the checked out eating one. The staff quietly sent for a manager, who made sure she was well enough to drive. I told the clerk I had a problem because now I can't touch the  counter or credit card machine, that she just used. Another staff member cleaned the machine and counter, but to be careful they ran my card as credit and printed a receipt for me to sign. That way I didn't have to touch the machine.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on October 30, 2015, 03:53:02 PM
My local Kroger a recent conversation reminded me of these

- They had a display of those pine cones that make the different colored flames in a fire, and the ones with "Christmas" scents that are used for decoration at one set of doors. I walked passed and started having a reaction. I turned around and went back out to the parking lot. A manager was out there dealing with broken glass from a dropped wine bottle. He saw me and asked what was wrong. He thought I was going to faint. He had the display moved to smack between the 2 sets of doors. THe doors are on either side of the front of the buildings so best place. He actually asked me to fill out a complaint so they could justify not having them in the door way area.

- They had a "Deep Fry your Turkey" display in an open area near the meat department. Someone knocked over the pyramid of peanut oil containers. Splattering peanut oil all over. I explained the danger of someone tracking "wiped up oil" home on their shoes and either them or their kids coming into contact. They scrubbed the area down and now they keep the peanut oil on proper shelves where it is less likely to get spilled.

- The lady in front of me wasn't feeling well due to blood sugar drop (I heard her say this) so she grabbed 2 payday bars - the checked out eating one. The staff quietly sent for a manager, who made sure she was well enough to drive. I told the clerk I had a problem because now I can't touch the  counter or credit card machine, that she just used. Another staff member cleaned the machine and counter, but to be careful they ran my card as credit and printed a receipt for me to sign. That way I didn't have to touch the machine.
What great attention to your problems, and sensitivity. It really sounds like they listened to you, rather that just acknowledging that you were there, and then took the correct steps to help you. Sounds like a winner to me!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Harriet Jones on October 30, 2015, 04:14:53 PM

- They had a display of those pine cones that make the different colored flames in a fire, and the ones with "Christmas" scents that are used for decoration at one set of doors. I walked passed and started having a reaction. I turned around and went back out to the parking lot. A manager was out there dealing with broken glass from a dropped wine bottle. He saw me and asked what was wrong. He thought I was going to faint. He had the display moved to smack between the 2 sets of doors. THe doors are on either side of the front of the buildings so best place. He actually asked me to fill out a complaint so they could justify not having them in the door way area.

 

While I don't have an allergy, I think the displays of heavily scented pine cones are terrible.  I hate that they're always somewhere you can't avoid.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: malfoyfan13 on October 30, 2015, 07:16:08 PM
re: the awful cinnamon pine cones - the stores keep putting them out earlier and earlier every year.  I have a terrible problem with them.  In the community where we used to live, one store had them all over the store, impossible for me to shop there until January.  On my way out I told the manager (as my eyes were watering and my throat closing up) why I was leaving and that if one person was complaining, it was likely many more who were similarly affected simply left and didn't return.  He listened, but I figured, I'll just have to send DH in there to shop (we otherwise loved the store).  So, the following week, DH went shopping and came home to tell me almost all of the pinecones were gone except for one small display in the floral section.  Wow!  I was so impressed with that manager.  When I went back in I told him I really appreciated his effort.  I was able to shop there as long as I held my breath while quickly walking through the floral area.

By contrast, stores around us now are fairly indifferent to this problem.  I have to avoid my local craft store and several grocery stores for a while...  :-(   I wish those pinecones would magically disappear forever.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on October 30, 2015, 09:49:26 PM
Two mechanics. My regular mechanic is wonderful, and fairly close to where I live. He's a bit more expensive and sometimes it takes a couple weeks to get in, but I have only ever heard good things about him. He's my first go-to guy.

But if he's not available or just can't do it, there's another mechanic in the city, who I went to today to have my new car checked out before I bought it. (He's cheaper, but very busy too!) He heard what I did to my old car (hit a cow!) and he gave me a hug and commiserated, then he and the mechanic who did some of the checking out took more time out of their busy day to tell me and my friend what they found and that they thought it was a good deal. He didn't charge me so I have to ask my friend that took me there if he got billed (they do a lot of business with each other), maybe I owe him!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mad Goat Woman on October 31, 2015, 05:11:56 PM
Angus and Coote at Belconnen Mall.

I bought a watch there, and within about two days, the battery had to be replaced-- they did that free of charge. On Friday, when the crown of my watch fell off, they were fantastic about submitting a claim for warranty.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jolyan on October 31, 2015, 08:36:04 PM
Lush.  I took a friend out today just to decompress. Her mother passed away yesterday and she needed to be out for a while. We were just browsing through the store and explained why we were out. Before we left the one associate came up, hugged my friend, and gave her a heart shaped bath bomb telling her to think of some happy memories of her mom. It was so sweet.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: sandisadie on November 05, 2015, 11:07:22 AM
I must nominate A.M. Leonard, Horticultural Tool & Supply Co.  Back in July I ordered a water level meter thinking that it was what I wanted to make sure my newly planted trees were getting enough water during the hot months.  It was over $100 but I went ahead an ordered it anyway.  First time dealing with this company.  I put it aside after reading the instructions and all of a sudden it was the middle of Oct and I realized I hadn't used it at all - just taken it out of the box.  For some reason (unlike me)I had kept the box it came in.  I looked up their return policy online and saw that a purchase (used or unused) could only be returned within the 30 days after the delivery date.  For me that was way over.  I decided to call them just on the outside chance that they would let me return it anyway.  The woman I spoke with, in turn, spoke to her boss who gave the ok for the return.  I thanked them profusely, put it in the original box, took it to the post office and in a couple of weeks had a credit for the full price on my credit card!!  I was only out my return shipping costs.  That kind of thing doesn't happen every day!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: MissRose on November 07, 2015, 06:20:51 AM
Again, I nominate Nordstrom.   Even though most items are out of my price range, the customer service is outstanding.  I used my gift card from work, and got a few clearance items.

My local Game Stop store -- the clerk was nice enough to get me a gift card so it can be for my nephew's xmas present from me and his grandparents.  I know that gaming does not interest me but I am glad the clerks know that you will get relatives purchasing things or a gift card for a gamer in their life.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: o_gal on November 09, 2015, 06:40:38 AM
For me right now, it's Talbots Outlet. The lines of clothing there are not as expensive as the regular Talbots, plus they have sales fairly often. The personnel there are fantastic - they do a great job running the dressing rooms and they don't push at you to buy extra stuff at the register. They just tell you once about any special they are running and don't push their credit card or rewards program. They just mention it and then drop it if you tell them no.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BeagleMommy on November 10, 2015, 03:20:20 PM
Torrid.  Finally, found a store that has modern, decently priced clothing for women who are not a size 2 (regular stores all seem to sell out of the size 14).  Their clothes fit curvy bodies perfectly and aren't all shaped like bags.

I now own leather pants that fit me perfectly because of Torrid!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BabyMama on November 10, 2015, 03:49:59 PM
I just discovered Torrid this summer. After about a decade, I'm wearing jeans again! I'm short and round (pretty much square-shaped, haha) which makes it IMPOSSIBLE and depressing to find pants. I actually like trying on pants at Torrid.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Vall on November 11, 2015, 08:38:09 AM
Hotter shoes.

I have hard to fit feet.  Really hard--I wear a 5.5 double wide (US sizes).  I had once thought I found a place (Shoes of Prey) that said that they could custom make shoes for any size foot.  Except, apparently, my feet (the shoes I got felt like I was trying to undergo Chinese foot binding).  I'd even sent them a tracing of my foot with tape measure across to show the width of my foot, and got a reply that making my shoes was too difficult because my feet are so wide.  I cried.

So for a long time, my criteria for shoes was "don't make me want to cry when I put them on".  I also desperately craved shoes that did not look like they belonged on the feet of an old woman.  You know, stylish? 

Well, my mom found this company, and I now have two pairs of their shoes.  They keep making *more* shoes in my size (rather than reducing the number of shoes in the size).  They're not inexpensive, but they are stylish and beyond "don't make me cry"--they are comfy, even at the end of the work day--even the high heels.  I'm planning to get a pair of boots, and I have my eye on some other shoes, too.
Due to this post, I looked up the company.  I saw that they carry a womens EEE width!  I ordered a pair of cute shoes and am waiting on delivery.  I'm so excited to find the width that I need.  Thanks for sharing this.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on November 14, 2015, 01:05:10 PM
A small, locally owned glass and window shop.  The big box stores no longer cut window glass to custom sizes, but the woman at Home Depot helpfully referred me to a glass shop nearby.  I went in and they were extremely helpful and had the glass pane I wanted cut within 10 minutes.  They were a little pricier than the pre-cut glass panes Home Depot sells, but I got a piece of glass cut to the size I needed without having to worry about breaking a piece of glass cutting it myself.  We have another window that needs to be fixed (not the glass, the frame and the rollers on the bottom), and they'll be getting that job when we get around to doing it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Daffydilly on November 18, 2015, 04:51:47 PM
The Royal Garden Hotel in London. I took an overnight trip as my first big trip by myself anywhere in my life. The doorman was beyond gracious and didn't even crack a grin when I carried my little plastic over night bag. It was a grocery bag because I couldn't find my luggage before the trip. It was a lovely room, the front desk was sweet and chatted with me making sure my trip was nice and they called a cab for me when I went to the theater that night. I've never done anything like that again, but it was a fabulous experience.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on December 29, 2015, 05:44:50 PM
QVC and Amazon.  On the rare occasions there's been a problem, it's been dealt with efficiently, fairly and without a script.

In sharp, sharp contrast to Kohls, who I just complained about in the 'I'm never shopping there again' thread.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on December 30, 2015, 12:18:33 PM
One particular Target locations gets many high fives from me.  Last night it was a bit of a mission to find a particular item we wanted, but we found it at a store that wasn't terribly far away.  The trouble with this location is that it's close enough to downtown that there are frequently beggars, and those beggars aren't always nice (some of them are nice though, and I have no issue with those people, just the ones that get aggressive and threatening).  The management does its best to keep them from harassing customers, but they come back as soon as they're kicked off the property (or new ones take their place).  In addition to that, this location is right across the street from a large venue, and last night there was a huge Rave going on, so there were some rather threatening people hitting up people for money, probably to buy drugs/go to the rave.  This made me nervous, as I was about to exit the store with an expensive piece of electronics.  I'd left my 16 year old in the car to keep my windows from being smashed for the other expensive stuff that was visible and that I couldn't cover up (it didn't dawn on me to go home and drop that stuff off first, but oldest son is more than capable of defending himself, and my gut instinct was that the people I was nervous about wouldn't hit up an attended car). 

Anyway, as I was paying for my PS4, I asked if it was possible for somebody to walk me out to my car.  The cashier was more than happy to call somebody, and that somebody showed up right away and was extremely pleasant.  If I kept him from doing his other work (he appeared to be a stock person, and it was late, so he probably wanted to get his job done and go home), he never showed any annoyance.  He was an awesome person.  He walked me to my car and didn't turn around until I had my door open and kept looking over his shoulder until I turned the engine on.  I'm about to write a happy-gram to corporate, but I need to call the store first and find out the guy's name.  He told me, but I forget it, and I'd like to mention him by name.  I've avoided this particular location in the past because of what I described above, but this particular employee and the nonjudgmental way the cashier handled calling him make me far more likely to go there in the future.  It's actually closer than my second choice target, just in a different direction.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on December 30, 2015, 12:49:19 PM
One particular Target locations gets many high fives from me.  Last night it was a bit of a mission to find a particular item we wanted, but we found it at a store that wasn't terribly far away.  The trouble with this location is that it's close enough to downtown that there are frequently beggars, and those beggars aren't always nice (some of them are nice though, and I have no issue with those people, just the ones that get aggressive and threatening).  The management does its best to keep them from harassing customers, but they come back as soon as they're kicked off the property (or new ones take their place).  In addition to that, this location is right across the street from a large venue, and last night there was a huge Rave going on, so there were some rather threatening people hitting up people for money, probably to buy drugs/go to the rave.  This made me nervous, as I was about to exit the store with an expensive piece of electronics.  I'd left my 16 year old in the car to keep my windows from being smashed for the other expensive stuff that was visible and that I couldn't cover up (it didn't dawn on me to go home and drop that stuff off first, but oldest son is more than capable of defending himself, and my gut instinct was that the people I was nervous about wouldn't hit up an attended car). 

Anyway, as I was paying for my PS4, I asked if it was possible for somebody to walk me out to my car.  The cashier was more than happy to call somebody, and that somebody showed up right away and was extremely pleasant.  If I kept him from doing his other work (he appeared to be a stock person, and it was late, so he probably wanted to get his job done and go home), he never showed any annoyance.  He was an awesome person.  He walked me to my car and didn't turn around until I had my door open and kept looking over his shoulder until I turned the engine on.  I'm about to write a happy-gram to corporate, but I need to call the store first and find out the guy's name.  He told me, but I forget it, and I'd like to mention him by name.  I've avoided this particular location in the past because of what I described above, but this particular employee and the nonjudgmental way the cashier handled calling him make me far more likely to go there in the future.  It's actually closer than my second choice target, just in a different direction.

That's awesome! I've always liked Target, and this just gives me another reason to continue to do so.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 30, 2015, 01:10:31 PM
Our SUV had a fuel pump die, which was fixable on site, but then DS and FIL broke the fuel rail trying to make a work around.  :(  :o

My MIL and others were trying to get us to borrow their neighbor's trailer to move this beast, but I decided a tow truck was our only option. I looked on Craigslist, found a licensed and insured company, and called them up for same day towing.

Best of all? U-haul would have charged us $50 + fees for renting a tow dolly for a few hours, which would have required a lot of muscle to put the SUV on it, then concerns about handling while being towed.

We were charged $42 for the tow, and the flat bed tow truck meant that we did not have to worry during the journey.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 30, 2015, 01:45:19 PM
CAA, the Canadian equivalent of AAA.  For the princely sum of around $100 per year, I get gold membership status that gets me 3 free tows a year, up to 320 km each, lockout service, they'll bring me a can of gas (I have to pay for the gas), battery boost and if you need a new battery, they can drop one in for you right in your driveway, though you do pay for the battery.  It isn't any more expensive than a garage.  They have travel insurance available and all sorts of free services for travelers, as well as home and auto insurance that are half decent prices, though not the cheapest around.

And the longer you've been a member?  The faster they get to you when you call.  My Dad has been a member since 1955.  If he calls, he goes to the top of the queue.

You can get associate memberships for other members of your household and the membership covers the person, not the vehicle.  So if your teenager is out with their friend(s) and their car breaks down?  Your teenager can call and get the car towed, if the friend doesn't have their own coverage.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on December 30, 2015, 02:42:42 PM
Our SUV had a fuel pump die, which was fixable on site, but then DS and FIL broke the fuel rail trying to make a work around.  :(  :o

My MIL and others were trying to get us to borrow their neighbor's trailer to move this beast, but I decided a tow truck was our only option. I looked on Craigslist, found a licensed and insured company, and called them up for same day towing.

Best of all? U-haul would have charged us $50 + fees for renting a tow dolly for a few hours, which would have required a lot of muscle to put the SUV on it, then concerns about handling while being towed.

We were charged $42 for the tow, and the flat bed tow truck meant that we did not have to worry during the journey.

Your insurance roadside assistance (if you have it) probably would have towed you at no cost either. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 30, 2015, 03:29:39 PM
Our SUV had a fuel pump die, which was fixable on site, but then DS and FIL broke the fuel rail trying to make a work around.  :(  :o

My MIL and others were trying to get us to borrow their neighbor's trailer to move this beast, but I decided a tow truck was our only option. I looked on Craigslist, found a licensed and insured company, and called them up for same day towing.

Best of all? U-haul would have charged us $50 + fees for renting a tow dolly for a few hours, which would have required a lot of muscle to put the SUV on it, then concerns about handling while being towed.

We were charged $42 for the tow, and the flat bed tow truck meant that we did not have to worry during the journey.

Your insurance roadside assistance (if you have it) probably would have towed you at no cost either.

They will only tow to a local garage, we were going to my in-laws house. If you want to go over 3 miles, you have to pay.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 30, 2015, 03:31:09 PM
We do have USAA for insurance and banking, and the roadside assistance is included. However, it has a lot of exclusions and limitations and will not tow to your house, or anyone else's. A mechanic or nothing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Ser Lucien Liliane on December 30, 2015, 03:37:44 PM
There's a bra company called Lily of France, and they have won themselves a lifetime shopper. :)

They make quite comfortable bras to begin with - I discovered them through buying the last of a discontinued line at Kohl's and was shocked at how comfortable it was - but what's really won me over is their customer service. They don't hesitate to reach out to their customers, they're very willing to correct any mistakes, and if something's gone a bit wonky with an order or such they will get in touch with you right away. I entered a contest of theirs, and was utterly blown away by how wonderful customer service was with getting all the information they needed and having everything shipped out ASAP. I'll definitely keep buying their bras!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: dawnfire on December 30, 2015, 08:59:03 PM
holly's clothing (https://holyclothing.com/) .I'm not a customer but I've always admired their clothes. The clothes are made in India and they've prided themselves on being an ethical employer, paying their workers above  average wages. During a series of article on the factory, it came to light that their workers had been under payed since August.
Management set out to rectify the problem immediately by
Management could have swept this under the carpet but instead they let their customers know what had happened and what they were they were doing to rectify the problem. I applaud them for their honesty
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: atirial on December 31, 2015, 02:00:54 AM
Our vet. Matilda's tests were lost in transit just before Christmas. When they found out, they rushed her in the day before Christmas to redo them and one of their staff did a huge round trip to get her medicine personally rather than relying on a courier.

We are very, very, happy with them.

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 31, 2015, 05:11:30 AM
BF's vet.  He has 4 dogs.  When we take them to the vet, we take all of them, even if only a couple of them have appointments; it's just easier.  And it was 5 dogs until the puppy was sent to her forever home.

Most of the staff seem to internally groan a little bit when they see us come in with all 4.  But the vet?  The front counter staff must tell her that 'the herd' is here.  She comes out of the room to bring us in and has a big smile on her face, 'The herd is here!'  She is so good with all of them, including the female who is very timid but reacts by barking at everyone except BF and me.

When I move at the end of April, my cats will be going to her, too.

And they are considerably cheaper than my current vet, which is a bonus.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: knitwicca on January 11, 2016, 12:17:28 PM
BG: Glorious Daughter has a friend who lives in Virginia but whose in-laws live on the west coast of Florida.  Friend, her DH and children flew down for a visit on Saturday.
Glorious Daughter and I drove 4 hours to meet Friend for lunch and to check out a local yarn shop (LYS) in Sarasota.

1. The displays are luscious and not over-crowded.
2. Friend's 2-year-old  was welcomed as a "future customer" and given a few safe things to carry while she "shopped".
3. The sales-lady greeted me with a smile and, when I specified cotton as my fiber preference, she showed me where all the cotton yarns were, samples knit with those yarns so I could see/feel how they knit up.
4. I was given plenty of space to shop...no hovering or admonishments to not touch the yarn (sadly, my nearest LYS requires that customers not touch yarn until it is paid for)
5. We were still shopping/paying about 15 minutes after the store had closed. We did not realize they were closed until we were leaving. I apologized. The clerk smiled and said "We are in no hurry to leave. We want you to enjoy your visit."
6. I was asked whether I would like to be on their email list and whether I belong to Ravelry (on-line yarn and fiber community). There was no demand for my phone number or email at the check-out.  When I said that I do belong to Ravelry, the clerk asked if she could get my user name.

This was one of the very best LYS experiences I have had in any state in the U.S.
A http://www.agoodyarnsarasota.com/  in Sarasota has my patronage for life.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on January 11, 2016, 12:41:37 PM
BG: Glorious Daughter has a friend who lives in Virginia but whose in-laws live on the west coast of Florida.  Friend, her DH and children flew down for a visit on Saturday.
Glorious Daughter and I drove 4 hours to meet Friend for lunch and to check out a local yarn shop (LYS) in Sarasota.

1. The displays are luscious and not over-crowded.
2. Friend's 2-year-old  was welcomed as a "future customer" and given a few safe things to carry while she "shopped".
3. The sales-lady greeted me with a smile and, when I specified cotton as my fiber preference, she showed me where all the cotton yarns were, samples knit with those yarns so I could see/feel how they knit up.
4. I was given plenty of space to shop...no hovering or admonishments to not touch the yarn (sadly, my nearest LYS requires that customers not touch yarn until it is paid for)
5. We were still shopping/paying about 15 minutes after the store had closed. We did not realize they were closed until we were leaving. I apologized. The clerk smiled and said "We are in no hurry to leave. We want you to enjoy your visit."
6. I was asked whether I would like to be on their email list and whether I belong to Ravelry (on-line yarn and fiber community). There was no demand for my phone number or email at the check-out.  When I said that I do belong to Ravelry, the clerk asked if she could get my user name.

This was one of the very best LYS experiences I have had in any state in the U.S.
A http://www.agoodyarnsarasota.com/  in Sarasota has my patronage for life.

What the ehell?!?!?  How can you decide which yarn/wool you want to work with if you can't touch it?  That makes NO sense whatsoever and I'd never shop that store again.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on January 11, 2016, 01:17:28 PM
BG: Glorious Daughter has a friend who lives in Virginia but whose in-laws live on the west coast of Florida.  Friend, her DH and children flew down for a visit on Saturday.
Glorious Daughter and I drove 4 hours to meet Friend for lunch and to check out a local yarn shop (LYS) in Sarasota.

1. The displays are luscious and not over-crowded.
2. Friend's 2-year-old  was welcomed as a "future customer" and given a few safe things to carry while she "shopped".
3. The sales-lady greeted me with a smile and, when I specified cotton as my fiber preference, she showed me where all the cotton yarns were, samples knit with those yarns so I could see/feel how they knit up.
4. I was given plenty of space to shop...no hovering or admonishments to not touch the yarn (sadly, my nearest LYS requires that customers not touch yarn until it is paid for)
5. We were still shopping/paying about 15 minutes after the store had closed. We did not realize they were closed until we were leaving. I apologized. The clerk smiled and said "We are in no hurry to leave. We want you to enjoy your visit."
6. I was asked whether I would like to be on their email list and whether I belong to Ravelry (on-line yarn and fiber community). There was no demand for my phone number or email at the check-out.  When I said that I do belong to Ravelry, the clerk asked if she could get my user name.

This was one of the very best LYS experiences I have had in any state in the U.S.
A http://www.agoodyarnsarasota.com/  in Sarasota has my patronage for life.

What the ehell?!?!?  How can you decide which yarn/wool you want to work with if you can't touch it?  That makes NO sense whatsoever and I'd never shop that store again.

Yup. Even I, who does not knit knows this!  Wow. Truly amazing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on January 11, 2016, 01:28:06 PM
Not so much a business, but the retirement community my mom moved to in October. Mom will be 81 next week, in a wheelchair, but very independent. So she moved into an independent apt. They also have quasi-assisted living, aka hotel style living, and skilled nursing. Its a lovely place, with lots of stuff to do, nice facilities, etc. Anything that needs to be done, maintenance-wise, is done ASAP, and anything else she needs, is done in a very timely fashion. Move-in day, they offer to bring a sandwich to her, as they do for all new residents.  They really do treat the residents well.

its her birthday, and in her mailbox, she got a card for either a free dinner or brunch, in one of the several restaurants that are there. The staff is friendly, welcoming, and I've seen them be really good with some of the residents who have some issues with dementia, but maybe can still live in the hotel accommodations. Both my mom and I are quite impressed with it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on February 17, 2016, 12:58:38 PM
Gerber Collision - took excellent care of me and my car after my accident.
USAA Insurance - treated me well, listened to me, took care of everything.

Local cheesesteak shop - great food, great service, reasonable prices.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on February 17, 2016, 02:06:17 PM
Not so much a business, but the retirement community my mom moved to in October. Mom will be 81 next week, in a wheelchair, but very independent. So she moved into an independent apt. They also have quasi-assisted living, aka hotel style living, and skilled nursing. Its a lovely place, with lots of stuff to do, nice facilities, etc. Anything that needs to be done, maintenance-wise, is done ASAP, and anything else she needs, is done in a very timely fashion. Move-in day, they offer to bring a sandwich to her, as they do for all new residents.  They really do treat the residents well.

its her birthday, and in her mailbox, she got a card for either a free dinner or brunch, in one of the several restaurants that are there. The staff is friendly, welcoming, and I've seen them be really good with some of the residents who have some issues with dementia, but maybe can still live in the hotel accommodations. Both my mom and I are quite impressed with it.

Four months in; more reasons to like it! Her stove is electric, and the controls were on the back. Which meant she had to reach over, harm parallel to a hot burner to turn it off. Which she could do, but was really a safety issue. Last week, they brought a new stove, with controls on the front, which works much better for her. She also needs some tweaking in the bathroom. Her PT came with maintenance, to show what would work for mom. The end result is a second grab bar by the toilet, nad something called a toilevator; a platform that is bolted to the floor, and the toilet is then placed on top, and bolted to that. So instead of putting a seat riser on, you elevate the entire thing!

And finally, during the big blizzard a couple of weeks ago, since its a 24/7 facility, they had cots for all staff who either couldn't go home, or stayed, and fed them all as well. if not for the weather here in NJ, I would totally think about moving there when I retire!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on February 18, 2016, 05:50:25 PM


Local cheesesteak shop - great food, great service, reasonable prices.

Oh please, can you PM me and tell me where?  I'd gladly drive the 75 minutes to get a decent cheesesteak!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on February 19, 2016, 11:40:19 PM


Local cheesesteak shop - great food, great service, reasonable prices.

Oh please, can you PM me and tell me where?  I'd gladly drive the 75 minutes to get a decent cheesesteak!

A decent cheesesteak hoagie is just about the only reason I would go back to New Jersey! I sometimes dream of the ones I ate in Wrightstown!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on March 22, 2016, 12:18:00 PM
Priceline.com

I needed a hotel room in a popular destination in less than two weeks, got one that has what we wanted for the price I wanted to pay.

Action Gator Tire

I was able to select the tire I needed on their site, have it delivered to their shop and make an appointment for it to be installed online. I received confirmation for my appointment within the hour, and they treated me well and did not charge for rotating two other tires, balancing all four and reinstalling the TPMS sensors on each. No high pressure sales, either. I'm not going back to Tires Plus.

Sonny's Barbecue

Their new smoked chicken wings are some of the best wings I've had.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AmethystAnne on March 22, 2016, 04:36:00 PM
Handsome Fibers. It's a craft store in Oregon, with a website and a store at eBay. It carries crafting tools from several different companies. It probably carries yarn also.

Handsome Fibers is my go-to source of Chiagoo brand knitting needles and crochet hooks. My last several orders? I ordered at the beginning of the week--- 48 hours from their mailbox to my mailbox in southcentral Kentucky.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on March 22, 2016, 05:10:53 PM
Publix, a grocery store chain in the South.  Nothing specific, just stellar service - always.  I have never been disappointed or put off by them, even on the rare occasion that a slip-up occurred.  It's always handled swiftly and professionally when pointed out.

I was dreading the move here a couple of years ago and, as silly as it sounds, I was very attached to my local Kroger.  There is no Kroger here. I've always been a huge fan, partly because of hometown pride, as Kroger was founded and is based in my hometown. But certain Kroger's have always been hit-or-miss.

This has never been the case with Publix.  They are consistently top-notch, which is a rarity in today's marketplace.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mumma to KMC on March 23, 2016, 07:38:51 AM
Publix, a grocery store chain in the South.  Nothing specific, just stellar service - always.  I have never been disappointed or put off by them, even on the rare occasion that a slip-up occurred.  It's always handled swiftly and professionally when pointed out.

I was dreading the move here a couple of years ago and, as silly as it sounds, I was very attached to my local Kroger.  There is no Kroger here. I've always been a huge fan, partly because of hometown pride, as Kroger was founded and is based in my hometown. But certain Kroger's have always been hit-or-miss.

This has never been the case with Publix.  They are consistently top-notch, which is a rarity in today's marketplace.

I feel like I could have written this, except I'm not from Kroger's home town ;)

I love Publix. At first I thought it was more expensive than the other grocery stores in this area, then I learned how to shop there (Bogo) and it's really the only store I shop at now. I may pay a bit more for produce and meats but they seem to be a better quality, so it's worth it. It's nice to have the cashiers acknowledge my existence, the baggers not sigh when I ask for paper bags, and the stockers asking me if I need help with anything.

We also live in a fairly rural area, so Publix also means access to groceries I can't get at the other chain store. Sometimes we pick up sushi and the men who work behind the counter there are always telling us if we don't see something we want they'll make one for us. I read that they are employee owned and I wonder if that has something to do with it.

I have found Kroger to be hit and miss as well. When I go back to visit and pop in to one, I see the newer stores are awesome, but the older ones have such a run down feeling and the service isn't that great.

Speaking of employee owned stores, there is also a grocery store chain in Wisconsin/Illinois called Woodman's. If we are in that area (traveling), we stop in, just for the heck of it because it has such a huge selection and the people are so friendly. I was kinda jealous of a friend of mine who moved within 20 minutes of one.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mrs_deb on March 23, 2016, 11:20:46 AM
Publix has the best key lime pie ever.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: VorFemme on March 23, 2016, 11:31:01 AM
I miss their peach, passion fruit, & mango (? may have the flavor mix off) sherbert.  They have two and they are both good - but we can only eat one container when we're in town for a week (time share in Florida will have a small container in the freezer after the shopping trip for groceries after we check in).  Sometimes we get flavor mix #2 instead - because VorGuy decided to grab one at random "because they're both good" or "because we have had the other one the last three trips".
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on March 23, 2016, 01:55:00 PM
Publix, a grocery store chain in the South.  Nothing specific, just stellar service - always.  I have never been disappointed or put off by them, even on the rare occasion that a slip-up occurred.  It's always handled swiftly and professionally when pointed out.

I was dreading the move here a couple of years ago and, as silly as it sounds, I was very attached to my local Kroger.  There is no Kroger here. I've always been a huge fan, partly because of hometown pride, as Kroger was founded and is based in my hometown. But certain Kroger's have always been hit-or-miss.

This has never been the case with Publix.  They are consistently top-notch, which is a rarity in today's marketplace.

I feel like I could have written this, except I'm not from Kroger's home town ;)

I love Publix. At first I thought it was more expensive than the other grocery stores in this area, then I learned how to shop there (Bogo) and it's really the only store I shop at now. I may pay a bit more for produce and meats but they seem to be a better quality, so it's worth it. It's nice to have the cashiers acknowledge my existence, the baggers not sigh when I ask for paper bags, and the stockers asking me if I need help with anything.



Exactly.  With careful, logical budgeting and couponing I'm perfectly fine with affording Publix. Sooo worth it!  Me and my mom have a running joke that we hope we are never forced into a financial position where we have to give up Publix and go to Walmart for groceries!  >:D  Please, no one be offended by that - it's honestly in good fun and the Walmarts here are atrocious.  It's worth every penny to avoid them. 

Has anyone ever heard of Schnucks?  It's a regional grocery chain in the Midwest.  When my now ex-bf was living in Southern Indiana, I used to commute back and forth between my hometown and there.  I was in Schnucks all the time when I was there and actually looked forward to going there when I was driving back and forth.  So silly, but so yummy.   Their deli items and food were to die for.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mandycorn on March 23, 2016, 03:28:43 PM
Priceline.com

I needed a hotel room in a popular destination in less than two weeks, got one that has what we wanted for the price I wanted to pay.

Action Gator Tire

I was able to select the tire I needed on their site, have it delivered to their shop and make an appointment for it to be installed online. I received confirmation for my appointment within the hour, and they treated me well and did not charge for rotating two other tires, balancing all four and reinstalling the TPMS sensors on each. No high pressure sales, either. I'm not going back to Tires Plus.

Sonny's Barbecue

Their new smoked chicken wings are some of the best wings I've had.


I love Sonny's! Whenever we're in FL visiting family we always have to have Sonny's at least once.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: jedikaiti on March 23, 2016, 04:39:14 PM
I live in an area dominated by a Kroger-owned chain, and when I spent a summer in FL, I was horribly disappointed by the local Publix. The store seemed dingy, and everything was overpriced, and the produce just wasn't all that great.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on March 24, 2016, 08:06:29 PM
I actually drive past six other grocery stores to get to our Publix. It's worth it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on March 24, 2016, 10:05:49 PM
Publix, a grocery store chain in the South.  Nothing specific, just stellar service - always.  I have never been disappointed or put off by them, even on the rare occasion that a slip-up occurred.  It's always handled swiftly and professionally when pointed out.

I was dreading the move here a couple of years ago and, as silly as it sounds, I was very attached to my local Kroger.  There is no Kroger here. I've always been a huge fan, partly because of hometown pride, as Kroger was founded and is based in my hometown. But certain Kroger's have always been hit-or-miss.

This has never been the case with Publix.  They are consistently top-notch, which is a rarity in today's marketplace.

I feel like I could have written this, except I'm not from Kroger's home town ;)

I love Publix. At first I thought it was more expensive than the other grocery stores in this area, then I learned how to shop there (Bogo) and it's really the only store I shop at now. I may pay a bit more for produce and meats but they seem to be a better quality, so it's worth it. It's nice to have the cashiers acknowledge my existence, the baggers not sigh when I ask for paper bags, and the stockers asking me if I need help with anything.



Exactly.  With careful, logical budgeting and couponing I'm perfectly fine with affording Publix. Sooo worth it!  Me and my mom have a running joke that we hope we are never forced into a financial position where we have to give up Publix and go to Walmart for groceries!  >:D  Please, no one be offended by that - it's honestly in good fun and the Walmarts here are atrocious.  It's worth every penny to avoid them. 

Has anyone ever heard of Schnucks?  It's a regional grocery chain in the Midwest.  When my now ex-bf was living in Southern Indiana, I used to commute back and forth between my hometown and there.  I was in Schnucks all the time when I was there and actually looked forward to going there when I was driving back and forth.  So silly, but so yummy.   Their deli items and food were to die for.

Yes, I've heard of Schnucks.  There's one by my parents (but not one near enough to me for getting groceries).  I recall, upon going there the first time while visiting my parents, thinking that it reminded me very much of Wegmans (another regional chain--Carol Baldwin, the mother of the actor Alec Baldwin, refused to leave the region to go to California to be near him because they don't have Wegmans out there  ... that's how good the chain is). 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on March 25, 2016, 08:45:39 AM
Amazon. I needed a few bits and pieces and all of them were available for same day shipping at no charge.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on March 25, 2016, 09:23:10 AM
Weis Markets. I think they are primarily a PA/NJ and perhaps other location supermarket chain. There's one by my mom, where she just moved. She shops online, and picks up, for the grand total of 2.95, and the local Shoprite charges $14.95 for the same thing!

Its not a huge store, and perhaps lacks a lot of what larger, fancier stores have, but every time I go in, the employees are friendly, greet you, and when I need help finding something, are always willing to go the extra mile.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CrabbyAppleton on March 28, 2016, 02:30:20 PM
My local Papa John's Pizza.  I order from them about once a month and it usually takes about 30-35 minutes for delivery (I try to pick the slow time of day).  I ordered the other day during the lunch hour and it took about 50 minutes for my pizza to arrive.   I knew it was going to take longer - no sweat.   I tipped the driver the usual, said nothing about the time and enjoyed my cheesy goodness.   Today in the mail I received a postcard from them that said "your last order did not meet our timely service standards" and it's good for a free pizza.

I also had a problem with an item in the past.   It was supposed to be cinnamon sticks with icing.  When it arrived it was a blob of grease and lumps of bread.    Even the box was soggy.  Yuck!   I called and the manager gave me a credit for a future order of breadsticks (I didn't want to even try getting the same item again it was that gross).

Go Papa John's!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on March 28, 2016, 04:17:28 PM
^^ I'd be willing to bet you're an above-average tipper, too. :)  It's amazing what that can do on food delivery! 

I regularly get little extras on my PJ orders and also get it usually in about half the time quoted.  There are exceptions, of course, but it's rare that it takes the full quoted amount or longer.

I know that some would argue (not here necessarily, but in general)  that being a low tipper shouldn't affect your delivery times or if you get little perks, etc - but realistically, I can't really blame the drivers who hustle a little harder for the bigger tips, ya know?

Okay - ending my soapbox speech.  ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: CrabbyAppleton on March 28, 2016, 04:29:26 PM
^^ I'd be willing to bet you're an above-average tipper, too. :)  It's amazing what that can do on food delivery! 

I regularly get little extras on my PJ orders and also get it usually in about half the time quoted.  There are exceptions, of course, but it's rare that it takes the full quoted amount or longer.

I know that some would argue (not here necessarily, but in general)  that being a low tipper shouldn't affect your delivery times or if you get little perks, etc - but realistically, I can't really blame the drivers who hustle a little harder for the bigger tips, ya know?

Okay - ending my soapbox speech.  ;D

I don't know if it's considered good, but I usually tip 20% or more of the cost.  Plus I'm always nice to the drivers.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: violinp on March 30, 2016, 10:08:01 PM
My local Papa John's Pizza.  I order from them about once a month and it usually takes about 30-35 minutes for delivery (I try to pick the slow time of day).  I ordered the other day during the lunch hour and it took about 50 minutes for my pizza to arrive.   I knew it was going to take longer - no sweat.   I tipped the driver the usual, said nothing about the time and enjoyed my cheesy goodness.   Today in the mail I received a postcard from them that said "your last order did not meet our timely service standards" and it's good for a free pizza.

I also had a problem with an item in the past.   It was supposed to be cinnamon sticks with icing.  When it arrived it was a blob of grease and lumps of bread.    Even the box was soggy.  Yuck!   I called and the manager gave me a credit for a future order of breadsticks (I didn't want to even try getting the same item again it was that gross).

Go Papa John's!

On that note, a local pizza joint downtown is the absolute best. They make everything from a simple four - cheese with oil instead of tomato (my personal favorite), to BBQ chicken (my sister's), to a complete works (Dad's), and all for an incredibly reasonable price. I like Papa John's fine, but after having the downtown pizza be as awesome as it is, for about 9 bucks for a personal size, I'll always choose them over a chain if I'm in my hometown.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: RubyCat on March 31, 2016, 01:12:50 PM
I'm loyal to our local pizza place as well.  The pizza and other items are really good. My nephew has some serious food allergies and my sister has horrible stories about rude restaurant staff.  Local pizza staff were so reassuring and helpful that I now like them even more.  And they just added a really great online ordering system.  It just keeps getting better and better.    :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on March 31, 2016, 01:21:34 PM
Our local quick service Pan-Asian restaurant.

I am on an extremely low carb eating plan and was sad that my favorite noodle and rice bowls are off limits. However, I saw the create your own bowl section of the menu and made a bowl on a salad base, with three kinds of protein and topped with four different veggies for $9!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mumma to KMC on April 01, 2016, 11:17:49 AM
I had to go to the doctor yesterday. When we moved to the area, I started going to a walk in clinic because the doctor was recommended by my midwife. Even though he is a 45 minute drive away, I use him as our primary doctor because his rates are reasonable, I don't have to have an appointment, and he takes the time to listen to what I am saying.

Yesterday he had his receptionist call in the rx instead of sending it electronically, so that it could be filled right away instead of later that afternoon, so I didn't have to hang round in town all day. That's awesome service, if you ask me.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on April 05, 2016, 09:09:00 AM
Mission belt. Belts have no holes, and can be cut to size as needed. They come in amazing colors and can be mixed and matched with the buckles.

http://missionbelt.com/ (http://missionbelt.com/)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mmswm on April 16, 2016, 05:12:24 PM
We had to go to my MIL's house this weekend.  DS2 needed a place to practice, even though we're away from home.  I googled ice arenas near her house and settled on one that's nearly close enough to walk to.  It's not a full sized sheet of ice, but close enough, especially considering when I called they told me that the weekday morning sessions are almost always empty with at most 2-3 people there.  So we head there yesterday morning.  I went to pay admission and the woman informed me they had a school group of 100 kids on their way at that very moment.  I was a little frustrated because that was one of the questions I asked when I called the day before and the guy I talked to didn't mention any groups.  She did tell me that the group was planning on leaving about an hour before the session ended, so I asked the kid if he wanted to stay or if he wanted me to find another option.  He said it wasn't a big deal and he could just practice some edges and arm positions while the kids were there.  So we stayed.

At this point you might be thinking "Well, things seemed to be going all wrong!  Why is mmswm posting in this thread and not the 'never' thread?"  Well, it's because of what they did next.  Once the kids got there one of the ice monitors went out with traffic cones and actually blocked off a chunk of ice large enough for DS2 to do simple jumps and spins.  She then proceeded to spend the next two hours keeping kids from going through that area.  It actually worked out for everybody.  They blocked off a circle in the middle, so keeping the kids from crossing there keeps traffic flowing in a more predictable pattern, which helps reduce potential for injury and at the same time gave my kid a decent size chunk of ice to work on skills.  I thought it was extremely thoughtful for them to do so.

Over the course of the next year or so, we will need to make this trip more and more frequently as MIL declines and she needs to move into a Senior living complex.  We will definitely be going back to that ice arena when we are here.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: violinp on April 27, 2016, 09:44:54 PM
C.J. Banks. They have the best work pants I've ever worn in my life. Even though they were a size 20, I had no problem getting them on, and they were almost as comfortable as pajama pants! They're really expensive (like, more than 50 bucks expensive), but so worth it!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on April 28, 2016, 10:56:21 AM
Enterprise Truck Rental.  We rented a 1 ton truck from them back in December when BF's house closed and to get some stuff out of my place.  For a Saturday rental, we were able to pick it up just before close on Friday and didn't have to drop it off until Sunday and leave the keys in the dropbox.

With BF's truck woes, I phoned them yesterday to get a truck for today and tomorrow.  We were able to pick it up last night before close and don't have to drop it off until Saturday morning before they open at 9:00 and I'm only being charged for the two days.

The staff are really friendly and the guy we dealt with remembered us from December.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on April 28, 2016, 12:30:13 PM
Enterprise Truck Rental.  We rented a 1 ton truck from them back in December when BF's house closed and to get some stuff out of my place.  For a Saturday rental, we were able to pick it up just before close on Friday and didn't have to drop it off until Sunday and leave the keys in the dropbox.

With BF's truck woes, I phoned them yesterday to get a truck for today and tomorrow.  We were able to pick it up last night before close and don't have to drop it off until Saturday morning before they open at 9:00 and I'm only being charged for the two days.

The staff are really friendly and the guy we dealt with remembered us from December.

They're associated with the car rentals, aren't they? I have had good service from Enterprise car rentals too and would use them again if I had to be without a vehicle.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: LadyDyani on April 29, 2016, 09:13:59 AM
Those mission belts look just like the military belts my husband used to wear with his BDUs back before they switched to ACUs.

Recently Allstate Insurance has gained our lifelong patronage.

A couple years ago we had a huge windstorm that took away 1/4 or so of our roof. We got an estimate and made a claim with our previous insurer. The quote was $4000 to replace the entire roof. The insurance company gave us $800 and insisted our roof didn't need replaced, just patched. Our HOA forbids patched roofs, all shingles must match.

Two months later our insurance company dropped us.

So we went with Allstate. Wonderful Allstate. A while after we switched companies my daughter was in the back seat of my car and opened the door while I was backing out of the garage, so we ended up with a claim on our car insurance AND our house insurance.

Allstate sent someone out, paid the full amount, as well as a bit extra - just in case we couldn't get the garage paint to match and we had to repaint the whole thing.

Our insurance payment went up exactly $1.50 per month. When I mentioned to our agent that our last company dropped us when we made a claim he said "Oh no, we don't do that kind of thing here."

I left them some very good reviews on facebook and yelp.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Diane AKA Traska on May 02, 2016, 06:03:02 PM
Today's entry: Amazon!

So, the USPS sent my package to the wrong address, left a slip, and that was that. It was basically going to go back to sender. I went to social media and tweeted about it, naming both @amazon and @usps. Within an hour (brownie point 1), Amazon wrote back that they were getting the postal service to make another attempt tomorrow (BP2), and if that failed I'm to email them back so  they can one-day it out so it would be there Wednesday for sure (BP3). Oh, and since I've been inconvenienced, here's an extra free month of Amazon Prime (BP4)!

I love Amazon to absolute pieces.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: zyrs on May 10, 2016, 05:18:17 AM
Some posts in the 'Never shopping there again' that made me realize I should definitely post about a great florist.

La Mesa Florist (https://www.lamesaflorist.com/)  - I have a relative in their delivery area and was looking for a florist.  I like the design of their arrangements and they have always given excellent service.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on June 02, 2016, 11:57:49 AM
Macaroni Grill. Whether you like their food or not, I had gone to eat there, and was unable to get my (then) favorite appetizer, because the fryer wasn't working that night. I met a chef from another location a few days later, who suggested I post a complaint on their website. I did, but I also added the service there was always excellent, as well as the food. Within 2 days, I heard from both the location manager and the district manager. They apologized profusely, and sent me several coupons for freebies, none of which I requested, but were very much appreciated.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mel the Redcap on June 21, 2016, 02:17:17 AM
I may have posted about them here before, but South Pacific Hydroponics here in Canberra keep being awesome! ;D

I've been getting a lot of things for my aquaponics setup through them, and I went back today to get greenhouse film. They carry it, but they don't usually sell it in the amounts I need - most of their clients are using it to make little hydroponic 'tents', I'm building an outdoor greenhouse and worked out that I need about 25m (82').

The owner looked at the roll they've got and said "Uhhh... I think there's enough on there, but if we unroll it to measure it it'll be a real pain for you to get it home in your car. Tell you what, how about you take the whole roll home? You pay for 20m now, keep track of how much you use, and when you're done bring any extra back and we'll either refund you or get the rest of the money depending on how much you ended up needing. We trust you."

Awww! I feel loved! :-*
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on June 21, 2016, 06:43:03 PM
Big Fish Games

I've been a member there for quite awhile (I really like the try-before-buy model of casual games--there have been games that sounded really fun/interesting but issues at the demo revealed that it wasn't as fun as I'd thought and I've wasted nothing more than the time spent trialing the game).

Recently, I had to get a new-to-me computer (I bought refurbished Windows 7, not 10 with downgrade) due to the prior machine (which was running Windows Vista) having a failing power supply which, given that it was purchased in August 2009 meant that I might *could* fix it, but with computers, there's definitely a point where it's not a good idea. 

Well, Big Fish has a "game manager" which means that once you download the game manager on the new computer, you go through your purchase history and can download all the full versions of games that you've purchased.  The only glitch was two "free-to-play" games which have the option of purchasing stuff with real money for in-game use (basically, you're paying for impatience, since these things can be obtained through game play, it just takes awhile).  The one game, I don't mind so much that I have to start from scratch.  But "My Singing Monsters" ... I had *just* gotten the last monster available to me (there's another version for mobile devices that has more islands/monsters, but it's not on the PC version).  Unfortunately, after writing customer service, they were unable to restore due to the fact that it's all in a file located on old computer (somewhere I didn't find to back up), so they refunded the in-game purchases I had made and threw in a coupon for a regular game.

Way to ease the disappointment and keep a customer.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: magicdomino on August 08, 2016, 11:19:58 AM
No guarantees that this will be forever, but the Clarks Shoes store made a great first impression.

Those of you who have wide feet know how hard it is to find cute shoes.  I needed to replace a couple of pairs of flats, one bright red, the other gray.  I've been searching over a year for the red flats with no luck.  Since Zappos and the discount chains had failed me, I decided to try an expensive shopping mall. 

Surely Nordstroms would have something.  Nope.  A search online found only a couple of possibles, and they were no longer available in my size.  Rockport?  They make wide shoes, don't they?  There were a couple of possible flats in both red and gray, and they were even on sale.  But they weren't available in wide width.  The salesman said that Rockport did make wide shoes, and pointed out a small shelf with 4 styles in ever-so-sensible black.   :( 

After poking my head in a couple of other shoe stores, I stopped at Clarkes.  Hm, there are some nice flats on the New Arrivals table, both red and gray pairs. The store was quite busy, but I finally was able to ask a saleswoman about the flats.  Why yes, those are available in wide, although she couldn't guarantee that the ones that I wanted were in stock.  She went in the back to find something in my size.  None of the flats were in stock.  Instead, the saleswoman brought out a totally different style.  She was quite apologetic, but the stores simply weren't stocking many wide shoes, and the ones that they do get sell out quickly.  However, this shoe had a similar fit.  If I liked the fit well enough, she could order the shoes that I wanted.  Free shipping to my house, arrival within a week, and I had 90 days to bring the shoes to the store for a full refund. 

I now have two pairs of shoes that make me very happy.  Only problem is that now I want the blue suede ones as well.   :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on August 08, 2016, 11:56:18 AM
Only problem is that now I want the blue suede ones as well.   :)

Elvis would be proud of you...

 ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: o_gal on August 09, 2016, 06:10:37 AM
Only problem is that now I want the blue suede ones as well.   :)

Elvis would be proud of you...

 ;D


And hopefully no one will step on them  ;D
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: lovestoread on August 09, 2016, 06:19:45 AM
I love Clarks - I use them regularly as I have plantar fasciitis, so I have to wear shoes with proper soles and not flimsy ballet pumps.  They do regular sales and you can order to a store, try them all on, and only purchase the ones that you actually want to take!  I can understand why more stores don't offer that service, but it's so convenient to be able to order potentially over £100 worth of shoes, go in and take the ones you like, without having that money tied up until you're sure you want them!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: HoneyBee42 on August 09, 2016, 09:02:49 AM
I'm thankful for another source of shoes!  I've been getting mine from Hotter, but I checked out Clark's and like some of the styles they have, too.  Must be because it's a British-based company because the customer service with Hotter is outstanding, too.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: redcat on August 09, 2016, 09:08:20 AM
I'm in the UK and I go to Clarke's all the time.  They've a little more expensive than some other shops, but really well made.  Plus I have wide feet, and I find their shoes are cut a little wider, so I can buy the standard fit instead of the wider, and have the full range to choose from.  While the wide fit selection in other shops is usually quite limited.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on August 09, 2016, 09:21:03 AM
I'm in the UK and I go to Clarke's all the time.  They've a little more expensive than some other shops, but really well made.  Plus I have wide feet, and I find their shoes are cut a little wider, so I can buy the standard fit instead of the wider, and have the full range to choose from.  While the wide fit selection in other shops is usually quite limited.

They have extra-narrow, too, with arch support that actually fits narrow feet instead of a one-size-fits-all template. Very, very good shoes.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on August 09, 2016, 02:12:50 PM
A friend and former CW swears by Clarks too; she needs, as she calls them "bunion-friendly" shoes but isn't really into orthopedic clodhoppers. She can usually find some nice ones there that are stylish and comfortable.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on August 09, 2016, 02:23:13 PM
I have the Clarks Sillian Intro shoe in brown. It is perfect for wearing in casual or work environment and I wear them to renaissance festivals when I'm going to walk a lot.

http://www.6pm.com/clarks-sillian-intro-dark-brown (http://www.6pm.com/clarks-sillian-intro-dark-brown)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on August 10, 2016, 02:13:54 AM
I have to ask: are the Clark shoes okay for those of us with wide toes and very narrow heels? Also, can inserts be put into them? Thank you!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: redcat on August 10, 2016, 01:47:57 PM
Well, I don't know about inserts, but my toes are the wide part of my feet, and I've never noticed the heel being too wide.

I've been meaning to mention the high end supermarket Waitrose.  Last year I was there with my Mum, and we bought, amongst other things, a fairly expensive bottle of gin.  After we'd paid, as we lifted the bag to put it in the car, the bag split, and the gin smashed on the floor.  I took the bag, now full of Ginny broken glass back into the shop to ask them to dispose of it.  And they replaced the gin!  It wasn't even a Waitrose bag that had split!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GardenGal on August 10, 2016, 04:46:00 PM
SAS shoes.  I have extremely wide feet, and one of their walking shoes fits me fabulously well.  One of their sandals is also excellent, and those two pairs of shoes are the ones I wear 99.99% of the time.  I just wish they came in violet!  Each pair lasts about a year. They're slightly over $100/pair, and I think they're worth every penny. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: iridaceae on August 10, 2016, 05:32:34 PM
I have to ask: are the Clark shoes okay for those of us with wide toes and very narrow heels? Also, can inserts be put into them? Thank you!

If it doesn't say on the website, call or email. This should be an easy question for them to answer. Just remember to include the model number.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on August 10, 2016, 09:48:38 PM
Thanks everyone. I am about to do a search of where they are available in my area.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: White Dragon on August 11, 2016, 04:29:01 PM
This makes me wish I had both a Roomba and a Hammacher Schlemmer in my area.

Warning: language is okay, but the story involves what happened when a Roomba tried to clean up a puppy's mess. The tale of the resulting "pooptastrophe" is both hilarious and a tremendous shout out to Hammacher Schlemmer and a strong marriage. You many not wish to read if you find that kind of mess squicky.

 What the Roomba did  (https://www.facebook.com/jesse.newton.37/posts/776177951574)

But that really was some phenomenal customer service!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on August 11, 2016, 04:44:20 PM
This makes me wish I had both a Roomba and a Hammacher Schlemmer in my area.

They have a catalogue... They're wonderful!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on August 11, 2016, 05:19:04 PM
*deep breaths*  ;D ;D ;D

Ok, its rare that I say this: I literally laughed so hard my sides hurt. 

Thank you, from the bottom of my heart, for posting that link.  It was so well written, and I have had a horror of a day and needed the belly laugh. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: GardenGal on August 21, 2016, 01:25:55 PM
From the I'm Never Shopping There thread:
Quote
Not a specific story, but any store where I see a worker being treated poorly by the management, I will never set foot in. I consider it a corollary to the dating rule: judge a business not only by how it treats you, but also how it treats those it considers inferior to you.

I used to patronize a large nursery (now sadly out of business) that was the kind where you drove your car through the aisles, loaded up your plants, and paid at the exit. One day I was there when the owner threw a customer out for bring rude to a worker.  The customer sputtered something like, "Wait, you can't tell me to leave, I haven't paid for my plants yet." The owner replied something like, "I don't want your money and I don't want you to buy my plants."  I used to go out of my way to shop there after that incident.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Peppergirl on August 23, 2016, 01:15:45 PM
^^ I love that!  ;) I would totally go out of my way to patronize that place after witnessing that.  There are far too many corporate run places nowadays where managers kowtow to nasty customers, often at the expense of a good employee.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: AngelicGamer on September 06, 2016, 05:17:43 PM
It's a shop on etsy called AdorkableStickers. I had an issue with a sticker kit not showing up with the decorative sheet. I message her, it takes a few days for her to get back to me (which is fine - it was weekend and all), and she says so sorry, she'll send it out. I get it today and it has the deco stickers and a sweet note apologizing again with one of her newest kits (a $20 value).

I did not expect this. She already has the fact that I will be shopping there again, because it's cute and geeky stickers that she calls bits, but the fact that she was so nice in her reply to me at first and then this cemented it. It is now one of the those shops where I will be going to first when I need something and singing it's praises to all who care to hear. ;D  I have a list of shops on etsy who give amazing customer service, fast turn around, and I love when I can add another to the list.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Gladly on September 07, 2016, 08:59:02 AM
I was looking for something a bit unusual for my husband's 70th birthday, and found the website of a lady who sells handmade jewellery.  She was advertising cufflinks made from old coins, and you could specify the year of the coin.  I ordered a pair of silver sixpences from his birth year.  She contacted me to say that she was very sorry, but she didn't have any from that year, and hadn't been able to find any recently.  I changed my order to farthings (0.25 of a pre 1971 UK penny).  They arrived and were lovely.  DH wore them on the evening of his birthday when we went out to dinner.  Unfortunately he tripped on a step, caught his wrist on the door frame and the cufflink broke.  He was unhurt, but very upset about the cufflink, so I got back on the website the next day to see if she could repair it or supply a single farthing cufflink to match.

3 days later a package arrived, with a note apologising for the 'faulty' soldering (my emphasis, because I don't think it was faulty)! Inside the package was a new farthing cufflink, and a pair of silver sixpence ones as she had just found a pair of sixpences from the right year.  She wouldn't accept any payment for them, even though the sixpences were substantially more expensive than the farthings.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on September 11, 2016, 08:15:46 AM
So far only one dealing but if further interactions are anything like this one, yes. Nespresso. Just bought a fancy coffee and espresso maker. At a big discount but still much more than I've ever spent on any kind of coffee maker. I couldn't try it out until today, and I woke up at 4:30 am, wide awake. So I tried to use it, following all the steps, and while it made all the right noises, nothing came out.

Their CS is 24/7 so I called, and they spent at least half an hour trying to troubleshoot but to no avail. So since the machine had heated up, she suggested I wait an hour or so until cooled down, to avoid overheating, and try again, and if still nothing, call back. Well, it worked! I guess it common for an air bubble to get in but she was so patient and nice.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Sophia on September 11, 2016, 09:12:36 AM
CiCi's.

When I was buying my first house, I went to a CiCi's after visiting the house.  It was a HUD, so I could visit at will.  It was near the closing and I had lots of paperwork together in an old briefcase.   The darn thing wouldn't open when I went to pay.  They said to not worry about it.  I gathered all my loose change out of the car and I probably got close to the $2.99 plus tax.  But, I was so touched that they were going to let me eat for free.  Plus, associated them with that happy time in my life. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Mustard on September 11, 2016, 09:52:22 AM
I bought a Tilley  (outdoors ) hat 14 years ago.  It wasn't cheap; I've bought hats for weddings for less.  The brim started to fray a year or so ago, but it gradually became worse so there wasn't a sound piece.  Now these hats have a lifetime guarantee so I emailed the company's office in the U.K. (The company is Canadian) not expecting much as a) I've had it a long time, b) it was probably just wear and tear and c) it hadn't been through the digestive system of an elephant, nor wrapped itself around an outboard motor, so not very interesting.. My email was answered the next day and they asked for three photographs of said hat showing the damage, the style and the label inside - the one that says it's 'ten-ounce , USA-treated cotton duck, solid British brass hardware sewn with Canadian persnicketiness'. I love that: persnicketiness.

Anyhow, my new hat arrived on Friday, less than a week after my initial enquiry.  I just paid £6 for handling, postage and packing.  I sat up in bed wearing it, while drinking my early morning tea..
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on September 11, 2016, 05:10:00 PM
A few years back, before tablets, just about when notebooks were making their mark, I bought a little Asus Eee PC. I don't know why - because it was cute? It sure didn't have a big drive anyway, I have thumb drives that hold more. Anyway, it was fun to use for a while. Then I got a laptop, and then an HP split tablet (it can un-dock from the keyboard), so the Asus notebook didn't get used, and of course I forgot the password.

So I was cleaning out my room and came across it, and tried the passwords I thought it could be but of course none of them worked. I finally decided to call the number on the sticker that was right on the machine (novel idea, hey.) The lady had NO clue what kind of device it was, but she was kind and patient, even when I gave her the serial number incorrect (a zero turned out to be an oh). Eventually we got it right, and I assume her system told her what it was as she was able to then tell me to power it off, then on and press F9 until this screen came up, then cautioned me that if I proceeded, everything that was on it would be lost. And yippee, I finally got back into it. So based on good customer service, I would definitely consider an Asus computer in the future. I am not sure what I am going to do with it now, but at least I can use it if I want to!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 16, 2016, 09:10:25 AM
I've mentioned them before but here they are again - and I'm still patronizing them.  :)

Lee Valley Tools

We were there on December 3rd, in person, and got a bunch of stuff.  A lot of it was on back order and we paid for it and it was to be shipped to us when it was available.  Because so much was on back order, we didn't check our receipt against what we got and just assumed that we got everything.  Wednesday, the first part of the back order arrived but we were missing one item we were expecting and it wasn't on the list of what was still to come.  Checked the receipt and we should have gotten it the day we were there.  And we got one item that was part of a two item package deal on the 3rd that was repeated in the shipment.

So I called them to let them know about both items and how best to resolve the issue.  The extra item?  Ours, with their compliments.  The missing item?  Shipping it out to us and we should get it in time for Christmas.  At their cost, even though we didn't check to make sure we had it.

I may switch to on-line ordering with them, as it might be easier, but it gives us a good excuse to go down to where I used to live and see some friends.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on December 16, 2016, 10:34:06 AM
^I love Lee Valley. They have such wonderful stuff. I am glad to hear their customer service is just as wonderful.

This reminded me of another company with great customer service. ConnectingThreads.com. They have great fabric at really good prices, even with the currency exchange. I ordered one particular fabric, about 5 yards of it. I got a similar fabric - both were black batiks with purplish designs but I got one with a chevron pattern instead of the leafs I wanted. They tuck a little card in with every order that says "if you are not smitten with your order" to contact them. So I did, with pictures - the fabric had the right named sticker on it but it was not the right fabric. They emailed back and said oh keep it, we'll send you the right one. I realize it would cost them more to get the fabric back than it was worth as they had to also send me the right thing, but they sure could have asked for its return and I would have happily sent it back if I got the right thing, but it was a very pleasant surprise that they did tell me to keep it. I have made very good use of it too - used it in two bags and two quilts, and still have a bit left.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 16, 2016, 10:42:02 AM
Update:  The missing item arrived today.  I'll be wrapping that tonight.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on December 16, 2016, 12:41:25 PM
I'm also mentioning one I have mentioned before - Belle Tire. I went there yesterday, because one tire kept losing pressure and I thought I had a slow leak.

Went to pick up my car, and it had been a nail. They handed me a receipt and said "All set!" I looked at the and said "But how much do I owe?" to which the representative said "It's Christmas. You're all set!".

Yes, I will be going back.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: artk2002 on December 16, 2016, 02:09:22 PM
Lee Valley Tools

I don't do much woodworking these days so I no longer buy from LVT but I was always happy with their products and customer service when I did. Garrett Wade, too, but they're very expensive relative to LVT.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on December 16, 2016, 02:45:23 PM
Lee Valley Tools

I don't do much woodworking these days so I no longer buy from LVT but I was always happy with their products and customer service when I did. Garrett Wade, too, but they're very expensive relative to LVT.

I think I would have a heart attack if I saw Garrett Wade prices.  LVT are bad enough!   :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Copper Horsewoman on December 16, 2016, 05:58:18 PM
Farm and Fleet (a sort of Midwestern rural department store where you can buy nice ladies' clothes, feed and equipment for farm animals, and tractor parts among other stuff). They also service cars, with good prices on tires. I bought two tires over a year ago, which they mounted (less cost than the dealer). Recently one of the tires developed a blister. My dh took it back there, to see how much a new tire cost. They looked up the record, said "You should have gotten several thousand more miles on this tire", and gave us a new one, putting it on no charge.
They only carry toys from October to Christmas, and their prices are better than (that ubiquitous large Mart), and so is the selection.
The staff is nice and knowledgeable, too. The guy in the plumbing department actually knows a bit about plumbing, the person in the kitchenware section has done some canning, etc.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Gladly on December 21, 2016, 06:02:40 AM
I'm not sure if this fits in this thread because it's unlikely I will ever go there again..

A few years ago DH and I had a fantastic holiday in Australia, spending a couple of weeks driving up the east coast from Melbourne to Brisbane.  We weren't on any schedule (apart from getting our flight in Brisbane!), so we'd drive a bit, find a motel, look around for a day or so and drive on to the next place that took our fancy.  We stuck more or less to the main coast road, but at one point we decided to turn inland and see a bit of the Blue Mountains.  Around mid morning we drove into a little village - just a cross roads with a few houses and pub on the crossroads.  We decided to stop for a coffee.  I sat at a table outside, and DH went in and ordered.  When the coffees came out the waitress chatted for a while. It turns out she was the owner.  She told us a bit about the village and it's history, what we should look out for as we drove on, and a couple of suggestions about where to stay that night.  Then she went back inside.  When we finished our coffees, DH took the cups and went inside to pay.  She refused to take any payment, because "You are on holiday, and I want you to have a good impression of Australia.  Besides, I've never had any customers from the UK before."

Of all the places we visited, she could probably least afford to waive payment, but she certainly left us with a happy memory.  As I said, it's highly unlikely we will ever go back to Australia, and if we do, we have no idea where we were or what the place was called, so unfortunately she won't have our custom forever.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: becktheriddler on December 21, 2016, 02:58:13 PM
This didn't happen to me, but one of my customers. I work in a bank, customer called, hysterical. They were driving from Michigan to Florida, had stopped for breakfast in Tennessee, and she just realized she had left her wallet there, and are now at least 1 state and several hundred miles away. Between her sobs and tears, I was able to determine the name of the restaurant and where she last used her card, so I froze the card, and then looked up the restaurant and got her a phone number. About 15 minutes later she called back, yes, the restaurant had her wallet and were holding for her. The next day, she drove back and picked up her wallet with everything intact. The owner of the restaurant refused to let her give any of the staff a reward, because "It's just what you're supposed to do".

Did I mention my customer was driving to Florida to catch a cruise? In what could have been a vacation nightmare, the kindness of the small, Mom and Pop restaurant, made her day, and probably her vacation.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: bekkhild on December 21, 2016, 03:04:44 PM
REI
Just before Thanksgiving,  DH ordered a bike for our older son. This particular bike model was discontinued,  and the only one left in the preferred color was in CA, so he had it shipped to the store closest to us in NJ.
We received an email notification from UPS  on a Saturday that the bike was delivered to the local store.
I called the store to check on the bike and to make sure that it was already assembled. The store had no record of the bike being delivered. The bike manager checked their records and noticed that the initials of the person who signed for the bike were not of anyone who worked at their store. The bike manager said he would call back after he investigated.
It turns out that UPS delivered the bikes (another customer's as well) to a different suite in the shopping center. The bike manager walked over to that store and it was under construction, and the workers there had no idea what he was talking about, and they didn't recognize the initials of the signee either.
So, our bike was long gone.
The manager of the store was very apologetic and asked if there was another bike in their store that would do and they work something out for us. (BG-we paid 300 dollars for a bike that was originally over 1000). DH found another bike that was on sale for around 700 (originally over 1200), but said he would only pay the difference up to around 500.
The manager of the REI and the District manager told us just to take the replacement bike without paying more, and they even refunded to us the tax plus 10%, to compensate for all of the trouble.
So, my son is getting a 1200 dollar bike for 300, and it will hopefully last him for many years.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on December 21, 2016, 07:29:43 PM
REI
Just before Thanksgiving,  DH ordered a bike for our older son. This particular bike model was discontinued,  and the only one left in the preferred color was in CA, so he had it shipped to the store closest to us in NJ.
We received an email notification from UPS  on a Saturday that the bike was delivered to the local store.
I called the store to check on the bike and to make sure that it was already assembled. The store had no record of the bike being delivered. The bike manager checked their records and noticed that the initials of the person who signed for the bike were not of anyone who worked at their store. The bike manager said he would call back after he investigated.
It turns out that UPS delivered the bikes (another customer's as well) to a different suite in the shopping center. The bike manager walked over to that store and it was under construction, and the workers there had no idea what he was talking about, and they didn't recognize the initials of the signee either.
So, our bike was long gone.
The manager of the store was very apologetic and asked if there was another bike in their store that would do and they work something out for us. (BG-we paid 300 dollars for a bike that was originally over 1000). DH found another bike that was on sale for around 700 (originally over 1200), but said he would only pay the difference up to around 500.
The manager of the REI and the District manager told us just to take the replacement bike without paying more, and they even refunded to us the tax plus 10%, to compensate for all of the trouble.
So, my son is getting a 1200 dollar bike for 300, and it will hopefully last him for many years.
I love REI so much.  They really go above and beyond to help their customers.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on December 22, 2016, 10:18:23 AM
REI
Just before Thanksgiving,  DH ordered a bike for our older son. This particular bike model was discontinued,  and the only one left in the preferred color was in CA, so he had it shipped to the store closest to us in NJ.
We received an email notification from UPS  on a Saturday that the bike was delivered to the local store.
I called the store to check on the bike and to make sure that it was already assembled. The store had no record of the bike being delivered. The bike manager checked their records and noticed that the initials of the person who signed for the bike were not of anyone who worked at their store. The bike manager said he would call back after he investigated.
It turns out that UPS delivered the bikes (another customer's as well) to a different suite in the shopping center. The bike manager walked over to that store and it was under construction, and the workers there had no idea what he was talking about, and they didn't recognize the initials of the signee either.
So, our bike was long gone.
The manager of the store was very apologetic and asked if there was another bike in their store that would do and they work something out for us. (BG-we paid 300 dollars for a bike that was originally over 1000). DH found another bike that was on sale for around 700 (originally over 1200), but said he would only pay the difference up to around 500.
The manager of the REI and the District manager told us just to take the replacement bike without paying more, and they even refunded to us the tax plus 10%, to compensate for all of the trouble.
So, my son is getting a 1200 dollar bike for 300, and it will hopefully last him for many years.
I love REI so much.  They really go above and beyond to help their customers.

I've never shopped there as i am not at all outdoorsy or athletic, but they get brownie points from me for not being open on Black Friday, starting last year. With so much hype and nonsense and frenzy about shop shop shop, it was refreshing to see a company not follow what everyone else was doing.

THat's a great story about the bike!!! A CW's SIL is an REI manager in FL, i think, and he loves it.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on December 29, 2016, 04:02:18 PM
La-Z-Boy furniture. They warranty their furniture for life from breakage and have a good protection plan for purchase. We're buying furniture from them for the second time in 30 years.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on January 20, 2017, 03:16:42 PM
Duluth Trading Company.
DH got suckered into checking out the store because of a television ad when we were watching college football.  (Very silly ad without being overly risque.) 
He started to look online, when I reminded him that there was a store in the suburb just 15 minutes from us.
We went the next day. 
Had a very helpful person explain about the 3 types of underwear material.  (Don't laugh.  It's magical stuff)  Plus you can return anything.  Yes, anything. If there is something wrong or you got the wrong size or whatever.  Any time.   They have your name in a secure system (I asked lots of questions) and that way you don't need a receipt even.
So between the magical underwear -guys and gals -  and DH's new winter coat and other gear and a pair of shoes that I found that are the most comfortable things, I think we have a favorite place for guys clothes.  (I like the underwear, but every women's shirt and lightweight jacket that I tried on, the sleeves were so tight, I had trouble moving my arms. Ah well.  DH is really happy with the stuff he has)

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: andi on January 21, 2017, 07:14:28 PM
Duluth Trading Company.
DH got suckered into checking out the store because of a television ad when we were watching college football.  (Very silly ad without being overly risque.) 
He started to look online, when I reminded him that there was a store in the suburb just 15 minutes from us.
We went the next day. 
Had a very helpful person explain about the 3 types of underwear material.  (Don't laugh.  It's magical stuff)  Plus you can return anything.  Yes, anything. If there is something wrong or you got the wrong size or whatever.  Any time.   They have your name in a secure system (I asked lots of questions) and that way you don't need a receipt even.
So between the magical underwear -guys and gals -  and DH's new winter coat and other gear and a pair of shoes that I found that are the most comfortable things, I think we have a favorite place for guys clothes.  (I like the underwear, but every women's shirt and lightweight jacket that I tried on, the sleeves were so tight, I had trouble moving my arms. Ah well.  DH is really happy with the stuff he has)

Love those commercials!   I bought DH unders a d a shirt the Christmas and he loves them!! 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on January 25, 2017, 11:10:08 AM
Duluth Trading Company.
DH got suckered into checking out the store because of a television ad when we were watching college football.  (Very silly ad without being overly risque.) 
He started to look online, when I reminded him that there was a store in the suburb just 15 minutes from us.
We went the next day. 
Had a very helpful person explain about the 3 types of underwear material.  (Don't laugh.  It's magical stuff)  Plus you can return anything.  Yes, anything. If there is something wrong or you got the wrong size or whatever.  Any time.   They have your name in a secure system (I asked lots of questions) and that way you don't need a receipt even.
So between the magical underwear -guys and gals -  and DH's new winter coat and other gear and a pair of shoes that I found that are the most comfortable things, I think we have a favorite place for guys clothes.  (I like the underwear, but every women's shirt and lightweight jacket that I tried on, the sleeves were so tight, I had trouble moving my arms. Ah well.  DH is really happy with the stuff he has)

I'm betting it was the pole swinging undies ad? I love that. it cracks me up.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gingerzing on January 27, 2017, 03:02:23 PM
Duluth Trading Company.
DH got suckered into checking out the store because of a television ad when we were watching college football.  (Very silly ad without being overly risque.) 
He started to look online, when I reminded him that there was a store in the suburb just 15 minutes from us.
We went the next day. 
Had a very helpful person explain about the 3 types of underwear material.  (Don't laugh.  It's magical stuff)  Plus you can return anything.  Yes, anything. If there is something wrong or you got the wrong size or whatever.  Any time.   They have your name in a secure system (I asked lots of questions) and that way you don't need a receipt even.
So between the magical underwear -guys and gals -  and DH's new winter coat and other gear and a pair of shoes that I found that are the most comfortable things, I think we have a favorite place for guys clothes.  (I like the underwear, but every women's shirt and lightweight jacket that I tried on, the sleeves were so tight, I had trouble moving my arms. Ah well.  DH is really happy with the stuff he has)

I'm betting it was the pole swinging undies ad? I love that. it cracks me up.

That was one of them.  The other was the giant angry beaver. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BigBadBetty on January 27, 2017, 05:13:33 PM
Duluth Trading Company.
DH got suckered into checking out the store because of a television ad when we were watching college football.  (Very silly ad without being overly risque.) 
He started to look online, when I reminded him that there was a store in the suburb just 15 minutes from us.
We went the next day. 
Had a very helpful person explain about the 3 types of underwear material.  (Don't laugh.  It's magical stuff)  Plus you can return anything.  Yes, anything. If there is something wrong or you got the wrong size or whatever.  Any time.   They have your name in a secure system (I asked lots of questions) and that way you don't need a receipt even.
So between the magical underwear -guys and gals -  and DH's new winter coat and other gear and a pair of shoes that I found that are the most comfortable things, I think we have a favorite place for guys clothes.  (I like the underwear, but every women's shirt and lightweight jacket that I tried on, the sleeves were so tight, I had trouble moving my arms. Ah well.  DH is really happy with the stuff he has)
My boyfriend's mother went to their tent sale several years ago. She got him some firehose pants for $3. Those things are great. He uses them for outdoor work. They really last. He also got some of those longtail shirts which I love for him. No plumber's crack! I have been really impressed by how well all those clothes have worn.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: BigBadBetty on March 13, 2017, 05:45:49 PM
Another thread about holes in the pants made me remember to post this one. I ordered a couple of pair of pants from Backcountry.com. My boyfriend wore a pair to work. When he got home, he noticed 2 small holes. He works in an office. His skin was not broken. We figured they must have been there before but he hadn't noticed them. Even though they were on clearance and already worn, Backcountry took them back.  They even gave me a return shipping label for free. They also set it up so as soon as they received the defective pair, another pair got sent out. Also, I did the whole process through chat....I hate calling on the phone.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: VorFemme on March 13, 2017, 06:08:00 PM
I have also seen news articles about holes that sometimes result when something  apparently gets spilled on the clothing during shipping and then when the garments got wet, it "activates" whatever had spilled to eat the small holes in the fabric. 

Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on March 20, 2017, 10:18:47 AM
Our realtors, our home inspector, and our lender. They made the best out of what turned out to be a less than optimal situation.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: TracyXJ on April 25, 2017, 08:01:40 AM
Our local Mini dealership. 

I've posted in other threads about how I lost my car to hail damage, so my husband and I went car hunting.  We test drove a Mini at carmax just to see if it would even have enough space to fit our 2 kid seat in the back and amazingly there was enough room for my 6'-4" husband to fit in the back seat behind another adult male. 

After a 2nd look at our finances, my DH said we could swing a new car instead of used and off to the local Mini dealership we went.  The salesman was very polite and knowledgeable.  My husband is a car guy and researches cars before we go to look at them so he usually knows more than the salesman who can usually just read whats on the sticker.  Instead, our guy knew the car inside and out and was just great.  He took us on a few test drives and we fell in loved with a certified pre-owned car on the lot, but the previous owners were smokers and the smell was pretty bad.  They were able to treat the car enough for us to be happy and by the end of the day, we had a new to us car.

Unfortunately, within the 1st week it had a warning about the front brakes, but the service department was great to work with.  They were quick and got the car turned around right way.  And when the 1st attempt didn't work, they eventually just replaced the front brakes and are currently replacing seals on the sunroof because of the loud road noise.  We haven't had to pay for a thing.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: mimi1318 on April 26, 2017, 06:00:42 PM
La-Z-Boy furniture. They warranty their furniture for life from breakage and have a good protection plan for purchase. We're buying furniture from them for the second time in 30 years.

Really, my mother bought a recliner from them and it would not lock back into full recline.  They sent someone to look at it.  They weren't able to fix it and told her 'sorry, can't help you' and left. 

You'd think that after she spent over $5k they'd provide better service, but apparently not.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on April 26, 2017, 06:02:44 PM
La-Z-Boy furniture. They warranty their furniture for life from breakage and have a good protection plan for purchase. We're buying furniture from them for the second time in 30 years.

Really, my mother bought a recliner from them and it would not lock back into full recline.  They sent someone to look at it.  They weren't able to fix it and told her 'sorry, can't help you' and left. 

You'd think that after she spent over $5k they'd provide better service, but apparently not.

The protection plan is what gives it the lifetime warranty, but of course, different stores may say different things.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on June 01, 2017, 12:28:42 PM
Our new, local, insurance agent and the company that is covering our home. Agent was able to get us covered in a day, and get all the paperwork processed quickly.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on June 02, 2017, 07:36:09 AM
Our new, local, insurance agent and the company that is covering our home. Agent was able to get us covered in a day, and get all the paperwork processed quickly.

Even better, today I received our policy!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on June 05, 2017, 09:47:39 AM
My insurance agent.  We bought a trailer.  I emailed her in the morning with all the details, letting her know I was heading out to pick up the plates, because I thought she needed the plate number.  Called her when I got back.  She was already working on it and I had a temporary insurance card emailed to me by noon.  Got the permanent card within a couple of days.

A far cry from the experience we had with another agent - our agent doesn't deal in commercial vehicles, unfortunately.  We're hoping she does by the time the policy is up for renewal.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: siamesecat2965 on June 12, 2017, 11:27:18 AM
6pm.com - which for those who don't know, is Zappos clearance site. I've bought so many nice, but very cheap, shoes from them. If you don't mind last year's style, they have deals!

Latest pair came and it had a spot on it, either oil or grease, on cream leather, open toe, right on top, so very noticeable. Because they have such great deals, if you return, you pay. ok fine, but i emailed them asking if they would pay since they were damaged. and could they send me a label to do so.

well, they said, no need to return, keep the shoes, we'll refund you and give you a $10 credit for the "inconvenience" wow. not expecting that at all!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: VorFemme on June 12, 2017, 05:20:09 PM
Just ordered a spare pair of walking shoes for my next trip...I love sandals, but my heels are cracking to a very painful degree - it's time for some summer *shoes* in my closet...and suitcase.  Thanks for the URL!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Minmom3 on June 12, 2017, 10:40:31 PM
Get some shea butter and slather your heels (entire feet!) and put on some socks when you go to bed.  Do that a few times a month and you should have much happier feeties.  I do it because I get cracked cuticles and nasty dry skin that stings.  This stuff helps me a lot.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: dawnfire on June 13, 2017, 01:18:44 AM
Get some shea butter and slather your heels (entire feet!) and put on some socks when you go to bed.  Do that a few times a month and you should have much happier feeties.  I do it because I get cracked cuticles and nasty dry skin that stings.  This stuff helps me a lot.

before you hit the Shea butter give yourself a good foot bath. warm water add some shower gel and soak your feet for a few minutes and then go to town on the trouble areas with a loofah. dry and then moisturize. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: VorFemme on June 13, 2017, 11:32:56 AM
It's being 60 and hypothyroid in sandals - although I had really thick callouses back in high school.  I used to grab my mother's razor and shave the skin down, then pumice. 

That type of razor is no longer sold - so I have had to try the stainless steel cheese grater, the pumice stone, and the other, newer types of callous removers.  As long as I wear shoes, my feet sweat enough to stay soft, but in summer, I wore sandals for decades...the heel skin just dried out too much, even with using lotion & wearing socks to bed.

((Shrug))  The orthopedic inserts for my plantar faciitis are easier to keep in place in shoes than it sandals - I'll see how the new shoes work out (got one pair in the mail Saturday, got another pair at the San Antonio Shoe store in the nearby strip mall Monday, and ordered another pair of shoes yesterday from a link on one of the threads here....). 

I had a pedicure on vacation in May and I'm thinking that I may have another one later this week...it's not as much fun when your feet are as ticklish as mine are - but they really do the foot bath and moisturizer thing afterward well...and I don't have to twist into a pretzel to do it myself.


So far, after "sanding" the callous down over the weekend and wearing shoes instead of sandals, the existing cracks are not getting deeper or wider and the skin is staying softer.  But it's going to take a few more days of exfoliating a little at a time to let the skin recover completely (I can't sand off the callous faster than the skin renews from the bottom).  And I have coconut oil in a small container to slather on elbows, knees, and heels...
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on June 15, 2017, 10:12:11 AM
Jarden Consumer Solutions - they make Food Saver Products. I bought the Food Saver Fresh Containers to go with my Food Saver. They are for fresh fruits and vegetables. You hook the containers up to the Food Saver, and it sucks as much air out as it can, and keeps your fruits and vegetables fresher from a few days to a week or so longer. I wanted them so I could take advantage of buying some of the great produce at Costco.

When I tried using the 10 cup container, it wouldn't seal. Aaargh! So I finally remembered to try the others, and they worked great. I searched for the contact info on line, and sent them an email, thinking I would be told I had to send it off somewhere or something, and would be holding my breath until I turned blue. But no - in two days I got a response that they are sending a new one, and just keep the old one - works for me! Though the old one won't seal properly for the vacuum, it will still be fine to store stuff in short term as the lid does close tight to the bottom.

I love the Food Saver - I can keep things so much longer in the freezer. It's one of the few products that if I were famous, I would do commercials for them, so this experience with their customer service made me very happy.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on June 25, 2017, 11:59:13 AM
In one of the towns near us, there is a thriving downtown area, with lots of shops, restaurants, and a brewery.

While visiting the brewery yesterday, we were looking for a substantial snack or light lunch, especially since we had the ever starving DS with us.

The small brick oven pizza restaurant in the same building as the brewery has now opened a Mac n' Cheese bar, where you choose the additional ingredients to customize the locally made pasta and cheese sauce. DS, who is picky, chose the Buffalo chicken macaroni and cheese. DH and I split a pimiento cheese version that had bacon and jalapeno.

They were excellent. We plan to bring any out of town guests to have a beverage from the brewery and enjoy either the pizza or macaroni and cheese bar.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: sandisadie on July 24, 2017, 11:30:59 AM
Recently my DD decided to purchase a pricey fridge.  We went to several stores and looked at models and talked to salespeople.  Finally I suggested we go to Sears.  Neither of us had been there in several years but we both have had Kenmore appliances in the past.  Happily she found exactly what she wanted at a good price.  The salesman was very knowledgeable.  When the delivery happened both people were very courteous and although the fridge would just fit through our door they knew just how to get the job done.  The setup went well and we were instructed on exactly what to do before using the fridge.  I'm not sure why Sears is almost out of business but our experience was great, from beginning to end!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on July 24, 2017, 12:06:42 PM
Recently my DD decided to purchase a pricey fridge.  We went to several stores and looked at models and talked to salespeople.  Finally I suggested we go to Sears.  Neither of us had been there in several years but we both have had Kenmore appliances in the past.  Happily she found exactly what she wanted at a good price.  The salesman was very knowledgeable.  When the delivery happened both people were very courteous and although the fridge would just fit through our door they knew just how to get the job done.  The setup went well and we were instructed on exactly what to do before using the fridge.  I'm not sure why Sears is almost out of business but our experience was great, from beginning to end!

Because in my experience and that of many people I know, your experience was closer to being the exception than the rule.  At least up here, customer service with the appliance installation and repair folks has been deplorable.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: pattycake on July 24, 2017, 12:38:43 PM
Recently my DD decided to purchase a pricey fridge.  We went to several stores and looked at models and talked to salespeople.  Finally I suggested we go to Sears.  Neither of us had been there in several years but we both have had Kenmore appliances in the past.  Happily she found exactly what she wanted at a good price.  The salesman was very knowledgeable.  When the delivery happened both people were very courteous and although the fridge would just fit through our door they knew just how to get the job done.  The setup went well and we were instructed on exactly what to do before using the fridge.  I'm not sure why Sears is almost out of business but our experience was great, from beginning to end!

Because in my experience and that of many people I know, your experience was closer to being the exception than the rule.  At least up here, customer service with the appliance installation and repair folks has been deplorable.

Yeah, pretty much what I was going to say too. I am very happy for you, but I will surely  never shop for anything electronic or electric at Sears. Linens, yes, clothing maybe, but not anything that might need a warranty. Or delivery.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Elisabunny on July 24, 2017, 03:16:32 PM
Recently my DD decided to purchase a pricey fridge.  We went to several stores and looked at models and talked to salespeople.  Finally I suggested we go to Sears.  Neither of us had been there in several years but we both have had Kenmore appliances in the past.  Happily she found exactly what she wanted at a good price.  The salesman was very knowledgeable.  When the delivery happened both people were very courteous and although the fridge would just fit through our door they knew just how to get the job done.  The setup went well and we were instructed on exactly what to do before using the fridge.  I'm not sure why Sears is almost out of business but our experience was great, from beginning to end!

Because in my experience and that of many people I know, your experience was closer to being the exception than the rule.  At least up here, customer service with the appliance installation and repair folks has been deplorable.

Yeah, pretty much what I was going to say too. I am very happy for you, but I will surely  never shop for anything electronic or electric at Sears. Linens, yes, clothing maybe, but not anything that might need a warranty. Or delivery.

In my case, I needed my appliance today.  I didn't want to have to wait for it to be delivered.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: PastryGoddess on July 24, 2017, 03:18:12 PM
Recently my DD decided to purchase a pricey fridge.  We went to several stores and looked at models and talked to salespeople.  Finally I suggested we go to Sears.  Neither of us had been there in several years but we both have had Kenmore appliances in the past.  Happily she found exactly what she wanted at a good price.  The salesman was very knowledgeable.  When the delivery happened both people were very courteous and although the fridge would just fit through our door they knew just how to get the job done.  The setup went well and we were instructed on exactly what to do before using the fridge.  I'm not sure why Sears is almost out of business but our experience was great, from beginning to end!

Same here.  I've had good experiences with deliveries, but getting them to honor their warranty or get anything fixed is enough to drive you insane.  Which is sad, because the Kenmore brand is great.  It's unfortunate that you have to go through Sears to get it. 
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 05, 2017, 10:44:28 AM
Columbia Sportswear

I have been searching for active wear pants and shorts for months, quick drying fabric, not clinging, not yoga pants, and have had very little success.

Columbia had everything I wanted, on sale, and with a rebate gift card.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: LadyDyani on September 07, 2017, 08:21:15 AM
Columbia Sportswear

I have been searching for active wear pants and shorts for months, quick drying fabric, not clinging, not yoga pants, and have had very little success.

Columbia had everything I wanted, on sale, and with a rebate gift card.

Have you tried New Balance? I think they're pretty similar, and maybe a bit cheaper.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on September 07, 2017, 08:26:19 AM
Columbia Sportswear

I have been searching for active wear pants and shorts for months, quick drying fabric, not clinging, not yoga pants, and have had very little success.

Columbia had everything I wanted, on sale, and with a rebate gift card.

Have you tried New Balance? I think they're pretty similar, and maybe a bit cheaper.

I was able to buy clothing going off season for much less than other places I looked.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on September 19, 2017, 11:12:39 AM
Not so much my patronage but perhaps the patronage of the folks that live there!

I wanted to make a donation to a Hospital Foundation in memory of a friend's father.  So I go online, google the foundation and come up with the Huntsville Hospital Foundation and go ahead and make my donation.

Except it was Huntsville, Alabama, not Huntsville, where I meant to make the donation.  I didn't notice until after I'd hit the 'donate now' button.

They sent me a confirmation of the donation right away and I responded, saying that I was really sorry but I'd meant to make the donation to another hospital and would it be possible to have it refunded?

Within 10 minutes, I got a very pleasant message telling me it had been refunded.

And I got the donation made to the correct foundation.

It's not even Monday!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: gmatoy on September 19, 2017, 03:03:59 PM
Very nice to hear your story, Outdoor Girl! Almost makes you want to donate a smaller amount to them!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Outdoor Girl on September 19, 2017, 07:28:12 PM
If it weren't for the somewhat brutal exchange rate right now, I might consider it.  But they said it happens quite often with at least 4 different Huntsvilles in the States and more than one out of the States.
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Slartibartfast on September 19, 2017, 07:50:33 PM
The Huntsville, AL hospital is great as long as you don't need anesthesia. For some reason, the anesthesiologists bill differently from the rest of the hospital and I ALWAYS have to go chasing down what happened when my insurance rejects the bill. Not just me, either - several friends have had the same issue. Given that my insurance company has something like 87% marketshare here, I wonder why they haven't sorted this out with Big Insurance Company yet...

Other than that, though, Huntsville Hospital is good people  :)
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: ladyknight1 on October 01, 2017, 01:06:09 PM
Columbia Sportswear

I have been searching for active wear pants and shorts for months, quick drying fabric, not clinging, not yoga pants, and have had very little success.

Columbia had everything I wanted, on sale, and with a rebate gift card.

The rebate gift card came by email, and I bought another pair of shorts and a shirt - my total after the gift card? $4!!!!!!!!!!!!
Title: Re: S/O I'm Never Shopping There - What Businesses Will Forever Have Your Patronage?
Post by: Chez Miriam on October 06, 2017, 11:40:32 AM
Columbia Sportswear

I have been searching for active wear pants and shorts for months, quick drying fabric, not clinging, not yoga pants, and have had very little success.

Columbia had everything I wanted, on sale, and with a rebate gift card.

The rebate gift card came by email, and I bought another pair of shorts and a shirt - my total after the gift card? $4!!!!!!!!!!!!

That is brilliant!