Etiquette Hell

A Civil World. Off-topic discussions on a variety of topics. Guests, register for forum membership to see all the boards. => Time For a Coffee Break! => Topic started by: DottyG on April 11, 2013, 08:57:03 PM

Title: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 11, 2013, 08:57:03 PM
Ok, I'm doing a spin-off of my spin-off! :D  But this is a different type of subject, so I wanted to break it off.
 
Do you write reviews of products or books?
 
I've been experiencing these lately in the search of some new books that I want to read.  I always read the reviews of the other readers before deciding whether to buy the book or not.  And I look at all of the reviews - not just the 5 stars or the 1 stars.  I try to base my decision on what both sides think about it.
 
What I really hate is seeing a thoughtful, but negative, review of a book get marked as "not helpful" by others simply because it was a negative viewpoint of a book that many people seemed to love.  I've had that happen to some of my reviews.  If you post something that goes against the grain but really put some thought into it, I'm going to mark your review as "helpful" even if I don't agree with it.  I think you have a very valid right to voice your opinion on why the product was not to your liking.
 
I think Product Reviews are very helpful before a purchase.  And I try to leave them as often as I can, in the hopes that someone else is helped by my opinions on it.
 
 
 
 
Title: Re: s/o Customer Surveys - Product Reviews
Post by: siamesecat2965 on April 11, 2013, 09:03:02 PM
I read reviews for everything. But mainly books or products i'm thinking of purchasing, and hotels, restaurants etc. I've gotten pretty good at figuring out which ones are legitimagte, and which ones are just whiners (in the case of negative). I don't leave many, but when I do, I try and focus on the positive, without being too over the top.

A couple years ago my friend and i stayed in a hotel in Baltimore, for a concert at the football stadium (where the ravens play, can't think of the name). I was very pleased with the hotel, and we had an issue with our sink which they came up and fixed ASAP at 11:30 or so at night. Overall, a great experience. So I left a good review.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: EllenS on April 11, 2013, 09:05:00 PM
I think a review is helpful or not, depending on *why* the person liked it/disliked it.  For example, some people will give a positive review because they had a good buying experience, or like the appearance of the book/item, or like the topic of the book in general.  Those are not helpful to me, even if the person put a lot of thought or wrote well.

Similarly, if someone gives a negative review because they disagree with the author, or have a low opinion of the topic, or don't like some aspect of the author's politics or religion - that does not help me, because it is not what I would be buying the book for.  I have read some reviews that are very impassioned, carefully crafted and reasoned -but totally irrelevant to whether the book is an entertaining sci-fi story, or a good picture book for ages 2-4, or has useful content about some how-to topic.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Library Dragon on April 11, 2013, 09:06:49 PM
Oh you read my review of "The Mists Of Avalon."  ;) You would have thought I said women had no place in literature.

I do write reviews. I also read reviews.  Often negative reviews are the most helpful.  Oh, that cool new weight loss is acomplished by using leeches?!

I like to share about great restaurants, especially independently owned places.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: EllenS on April 11, 2013, 09:22:49 PM
  Oh, that cool new weight loss is acomplished by using leeches?!


Now THAT would be helpful information!
Title: Re: s/o Customer Surveys - Product Reviews
Post by: TeamBhakta on April 11, 2013, 09:45:59 PM
I don't see anything wrong with marking a review as "not helpful." You can often tell when someone's review stems from  only reading 2 pages, disregarding product instructions or not knowing about a particular subject. Obviously I'm going to mark that review as "not helpful" if it's along the lines of "I (purposely) ordered chocolate covered jalapenos. Nobody told me they would be spicy! Eww!" or "Why does this Georgia O'Keefe coffee table book have so many flowers ?"
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Twik on April 11, 2013, 10:42:16 PM
I must admit that I would probably find a review of a product I personally liked less than helpful *to me.* Not that it might not be helpful to others.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 11, 2013, 11:45:36 PM
I don't see anything wrong with marking a review as "not helpful." You can often tell when someone's review stems from  only reading 2 pages, disregarding product instructions or not knowing about a particular subject. Obviously I'm going to mark that review as "not helpful" if it's along the lines of "I (purposely) ordered chocolate covered jalapenos. Nobody told me they would be spicy! Eww!" or "Why does this Georgia O'Keefe coffee table book have so many flowers ?"

I didn't say I don't mark reviews as unhelpful. What you've described of reading 2 pages and then giving a bad review may cause me to rate it not helpful. I say "may" because I've seen some good reviews, actually, in which someone has tried to read the book and didn't finish. But their reasons for not finishing it have been so well explained that its helped me make my own decision as to a purchase. So, it is "helpful" and I mark it as such.

Quote
For example, some people will give a positive review because they had a good buying experience, or like the appearance of the book/item, or like the topic of the book in general

I ran into something today that you reminded me of. One reviewer gave a low rating to a book simply because the condition of the book was poor - and it'd come from an outside vendor. So it was even more off the mark as to where the review was being written. Several people had to explain that to the person and ask that they consider actually reviewing the content of the book rather than the quality of the cover. That was absolutely a "not helpful" review.


Title: Re: s/o Customer Surveys - Product Reviews
Post by: MariaE on April 11, 2013, 11:48:53 PM
Dotty, that bothers me as well. It is one of the reasons why I've stopped reading reviews at Amazon. I always turn to Goodreads instead because they don't have the "Not helpful" option (less censorship as well). Also there are a lot more reviews for most books :)

One of my greatest fears about the recent purchase of GR by Amazon is that they'll change the reviewing policy and implement the "Not helpful" button :( :( :(
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Slartibartfast on April 12, 2013, 12:57:08 AM
I do find reviews helpful, and there are certainly plenty of categories of products where I decide whether or not to purchase - and if so, what brand - based on reviews.  Recently that's been for rechargeable batteries, VOIP phone service, new cordless phones, hotels, video games, and some electronics accessories.  Most of those are because you can expect every manufacturer to stretch the truth: "Our batteries are the best ever!  Our hotel has scenic views of the river!  Our charger cables are just as good as the name brand kind!"  I figure if the manufacturers were lying, there would be reviews saying so  :P

I usually read the 1-star reviews first, because if there's a dealbreaker it usually comes up there first.  If all those people are idiots I work my way up to the 2- and 3-stars  ;D  (Seriously, the number of people reviewing iPad 1 cases and saying "My iPad 2 doesn't fit in this and the case covers up the camera; this case sucks!" is mind-blowing.)
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 01:42:18 AM
Quote
I usually read the 1-star reviews first, because if there's a dealbreaker it usually comes up there first.  If all those people are idiots I work my way up to the 2- and 3-stars

That's exactly how I do it!

Title: Re: s/o Customer Surveys - Product Reviews
Post by: zyrs on April 12, 2013, 05:09:05 AM
Quote
I usually read the 1-star reviews first, because if there's a dealbreaker it usually comes up there first.  If all those people are idiots I work my way up to the 2- and 3-stars

That's exactly how I do it!

I do that as well. 
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Margo on April 12, 2013, 06:48:23 AM
I agree with Dotty's original post - a review is helpful if it gives you information which helps you decide if the product is for you - so a negative review which tells you why the writer didn't like the product is far more useful than a positive one which doesn't tell you why the writer liked it.

I start with negative reviews as well, if I'm considering buying something.

It's irritiating when the review is negative for reasons which have nothing to do with the product. I was researching something recently and one of negative reviews was all about how the post office had damaged the packaging!
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Redwing on April 12, 2013, 07:49:40 AM
I also start with the negative reviews.  That's usually where I am going to find something that stands out as something I wouldn't like either.  I do read Amazon reviews of books, but many times there's less than 10 reviews and all are five star, it makes me wonder who exactly is writing them.  I use Goodreads for books reviews frequently as well and tend to trust those reviews a little more.  To me, it's always interesting to compare the five star and the one star reviews and find things people are really loving and others are really disliking.

I do think people who are upset tend to write reviews more than people who aren't for things like hotels, products, restaurants, etc.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: RebeccainGA on April 12, 2013, 08:10:13 AM
I also start with the negative reviews.  That's usually where I am going to find something that stands out as something I wouldn't like either.  I do read Amazon reviews of books, but many times there's less than 10 reviews and all are five star, it makes me wonder who exactly is writing them.  I use Goodreads for books reviews frequently as well and tend to trust those reviews a little more.  To me, it's always interesting to compare the five star and the one star reviews and find things people are really loving and others are really disliking.

I do think people who are upset tend to write reviews more than people who aren't for things like hotels, products, restaurants, etc.

I agree. I look at reviews of hotels a lot, as we travel frequently, and often to places we've never stayed. As we stay with one brand of hotel (yay points!) I know that there's a certain baseline for the hotel - and then I read the reviews to discover if one's not been updated in a while, or there's a noisy restaurant next door, or no parking, or a great shopping center across the street, or whatever. I read the worst reviews first, and decide how much what they complain about is relevant to me - sometimes the worst complaints, and longest reviews, are for someone upset that they couldn't get their six kids and a great dane into a two bed suite, or that the windows didn't open and they wanted to smoke in their non-smoking room, or some such malarkey. Then I start reading the others for *legitimate* complaints - bedbugs, bad mattresses, extremely rude staff, smelly hallways, those kinds of things.

I do try to go back and review places, too - I much rather hear from people that have stayed recently, and I'd like to help those that want to stay soon.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Daquiri40 on April 12, 2013, 08:18:31 AM
I read the reviews all of the time.  I do appreciate comments like, "the fit was big for this brand", especially when more than 1 person has said it.  I have NOT bought a book based on reviews.  Reviews can even be funny - check out amazon for reviews of Fifty Shades of Grey.  I never read the book but the reviewes were hilarious!

I just wrote a review for a hotel I stayed at in Chicago.  I loved it.  A woman complained that the bathroom was too small and the shower doors were glass so two people could not be in the bathroom at the same time.  My original thought was, "are you serious" but then I thought if you were traveling with children, that would be a helpful review to someone.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Cami on April 12, 2013, 09:12:53 AM
Ok, I'm doing a spin-off of my spin-off! :D  But this is a different type of subject, so I wanted to break it off.
 
Do you write reviews of products or books?
 
I've been experiencing these lately in the search of some new books that I want to read.  I always read the reviews of the other readers before deciding whether to buy the book or not.  And I look at all of the reviews - not just the 5 stars or the 1 stars.  I try to base my decision on what both sides think about it.
 
What I really hate is seeing a thoughtful, but negative, review of a book get marked as "not helpful" by others simply because it was a negative viewpoint of a book that many people seemed to love.  I've had that happen to some of my reviews.  If you post something that goes against the grain but really put some thought into it, I'm going to mark your review as "helpful" even if I don't agree with it.  I think you have a very valid right to voice your opinion on why the product was not to your liking.
 
I think Product Reviews are very helpful before a purchase.  And I try to leave them as often as I can, in the hopes that someone else is helped by my opinions on it.
I write a lot of reviews on Amazon and I've had the bold happen to me too. I wrote what I honestly considered one of my most thoughtful reviews of a book that was written by a university professor. The book was poorly researched to the point where the author's theories were totally unproven and in fact, actual research might well haved led to opposing conclusions.  I'm dismayed that a university press published it. My review went into some (but not exhaustive) detail about the research failures and suggested that readers take the conclusions with a grain of salt. Well. You would have thought I was insulting the author's mother!  At first I was upset, then it made me laugh. I think more people may have ended up commenting on my review than wrote reviews themselves and what reviews existed were of the "Professor Smith is the greatest!" variety. I don't think her little minion's comments actually helped her case, in the end.

I also write a lot of reviews on TripAdvisor. I use them frequently and figure I should give back.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: siamesecat2965 on April 12, 2013, 10:17:49 AM

I just wrote a review for a hotel I stayed at in Chicago.  I loved it.  A woman complained that the bathroom was too small and the shower doors were glass so two people could not be in the bathroom at the same time.  My original thought was, "are you serious" but then I thought if you were traveling with children, that would be a helpful review to someone.

I always wonder when people complain about the size of hotel rooms etc. I saw this with the hotel my friend and I stayed in in Puerto Rico, pre and post-cruise. It was nice, reasonably priced, and most reviews were favorable. But there were a bunch that said the rooms were too small, and other nitpicky things. But honestly, we got there, checked in, went sightseeing, and came back after dinner and slept. next day, got up, and went to get on the ship. so the size of the rooms didn't really matter, and some were not families, they specifically said one or two people. So i guess they were expecting some the size of a suite!
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 10:32:52 AM
I found an interesting couple of comments related to a review I just read.  I agree with these people.

Quote
I'm really surprised so many people found this review unhelpful.

The reviewer gives concerete, narrative- and characterization-related reasons why she/he did not enjoy the book. You may not agree with the conclusions she comes to based on those reasons, but she does give reasons, and makes well thought-out points.

Quote
that's how it seems with a lot of low rating reviews. Some people take it too personally when someone else has a different opinion that's less then favorable. The question is "was this review helpful to you" not "do you agree with this review".

Title: Re: s/o Customer Surveys - Product Reviews
Post by: CakeBeret on April 12, 2013, 10:36:08 AM
I love reviews, both reading and writing them. I enjoy fleshing out the satirical reviews, the ones that we call "whiny little b***h reviews", the over-the-top praise, and everything in between.

I was reading the reviews on my favorite B&B and came across a reviewer who was absolutely incensed that he did not get a full 24 hours in the room. Checkin was 4PM, and he was absolutely appalled that checkout would then be 11AM. For one thing, that's standard in almost any lodging. For another thing, they actually need that time to clean rooms! This particular B&B has extremely high cleanliness standards, and could not possibly clean any more thoroughly if the Queen was coming to visit. So if the reviewer expected a full 24 hours in the room, I'm not sure when he expected the staff to be able to clean.

I do particularly enjoy writing book reviews on Amazon. There was one book that I read that was SO bad, I just kept thinking "I need to mention this in the review...I need to mention that in the review..."

When I'm trying to choose a product to purchase, I read a good sampling from each star level and draw my conclusion. Most recently we were picking out a coffee maker and, I kid you not, there was a reviewer complaining that she had spent $50 on this coffeemaker, so she should not have to clean it.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: siamesecat2965 on April 12, 2013, 10:54:46 AM
I love reviews, both reading and writing them. I enjoy fleshing out the satirical reviews, the ones that we call "whiny little b***h reviews", the over-the-top praise, and everything in between.

 When I'm trying to choose a product to purchase, I read a good sampling from each star level and draw my conclusion. Most recently we were picking out a coffee maker and, I kid you not, there was a reviewer complaining that she had spent $50 on this coffeemaker, so she should not have to clean it.

I base my purchases on similar criteria. If more than one person leaves a negative comment about the same thing, I might think twice about it. But something like not having to clean the coffee maker? really? that's just silly and I'd dismiss that one and not even consider it.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Library Dragon on April 12, 2013, 11:35:50 AM
European hotel reviews sometimes make me laugh.  I read one about a beautiful 3 star hotel in Florence where the reviewer complained that breakfast didn't include hot eggs and bacon.  This isn't the way most hotel breakfasts are done in Italy in mid range hotels. 

Fortunately I'm not a big egg person so I ignored it.  The breakfast buffet turned out to be huge.  Yes, it was a traditional cold breakfast with ham and cheese slices, cereals, hard boiled eggs, and the most delicious croissants filled with dark chocolate.   

This placed turned out to have huge bathrooms (another rarity), towel warming racks, free Internet (before most hotels even had Internet for guests), etc., etc.  Didn't miss the bacon at all.

Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 11:38:55 AM
I just thought of something else that I hate seeing in reviews.

There have been a couple of times when I've given a really detailed explanation of why I love a book.  I've thought about the various aspects of the book and tried to give an informed review of why I thought it was a good purchase.

Only to have someone come in to give a negative review (which is ok - that part I'm fine with) but add that they suspect that the good reviews are actually the author or someone she's paid to pad the good review section.  Ummmm....no.  I'm an actual reader.  And I honestly gave my opinion.  Just as you have the right to give a negative review (and I'll respect that if you write one that's thoughtful and honest), I have the right to say that I loved the book.  I'm not an imposter.  And I have no reason to lie and try to get you to love the book as well.  It's not like I get a kickback from any future purchases of the book.

I hate being told that I'm probably lying or am not who I say I am.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: shadowfox79 on April 12, 2013, 11:46:15 AM

Only to have someone come in to give a negative review (which is ok - that part I'm fine with) but add that they suspect that the good reviews are actually the author or someone she's paid to pad the good review section.  Ummmm....no.  I'm an actual reader.  And I honestly gave my opinion.

I agree. This happened with a TripAdvisor listing of our favourite cocktail bar in Majorca. The bar has friendly staff, hands out leis when you arrive, serves enormous multi-person cocktails and has a live parrot on a perch in the outside seating area - the parrot is their pet and is very well cared for.

Someone posted a review referring to the "dirty and abused parrot", called the owner fat and scary, moaned about the cocktail choices (they're made to order, not by a list, and this is explained when you sit down) and claimed that everybody else around them was looking miserable and therefore agreed with them (another thing I hate - are you psychic now?) They then claimed that all the good reviews were written by the owner's friends.

Um, no. We do like the owners, but we also love the bar, thank you.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Diane AKA Traska on April 12, 2013, 01:03:50 PM
Quote
I usually read the 1-star reviews first, because if there's a dealbreaker it usually comes up there first.  If all those people are idiots I work my way up to the 2- and 3-stars

That's exactly how I do it!

I do that as well.

Ayup.  I also tally up the total of starts 2 through 4, ignoring 1s AND 5s.  See, we live in a whole "Best ever!  "Worst ever!" society, so removes the extremes and the rating is usually a little more honest.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 01:08:21 PM
Yikes.  That means that my 5 stars aren't helping some people.  I may have to ponder that.

There have been some books and products, though, that truly have rated 5 stars.  I try to describe why that is in hopes that it helps someone else out.  But maybe that's not the way to go after all?  But what if 4 stars doesn't fit?

For instance, there is a mascara that I really love.  And I've written a review of it giving it the highest score.  It's everything that I'm looking for and is one that I hope they never get rid of.  I wouldn't give it a 4 - it really is a 5 for me.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: WillyNilly on April 12, 2013, 01:25:22 PM
Quote
For example, some people will give a positive review because they had a good buying experience, or like the appearance of the book/item, or like the topic of the book in general

I ran into something today that you reminded me of. One reviewer gave a low rating to a book simply because the condition of the book was poor - and it'd come from an outside vendor. So it was even more off the mark as to where the review was being written. Several people had to explain that to the person and ask that they consider actually reviewing the content of the book rather than the quality of the cover. That was absolutely a "not helpful" review.

I have sort of done that but I stand by it.
I bought a textbook from a third party vendor through Barnes & Noble. The textbook was listed as "Textbook with Supersite" but when I got the book the supersite access code, which is single use, had already been used. I ended up having to go to the site and buying access, thus eliminating any savings I had gotten by buying used in the first place!
So my bad rating was about the overall product, not the content of the textbook itself.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 01:29:27 PM
WillyNilly, I can see how yours was justified.  I can understand that situation.

Title: Re: s/o Customer Surveys - Product Reviews
Post by: Queen of Clubs on April 12, 2013, 01:34:40 PM
I do particularly enjoy writing book reviews on Amazon. There was one book that I read that was SO bad, I just kept thinking "I need to mention this in the review...I need to mention that in the review..."

I did that with one book.  It was a continuation of The Chalet School series (which is, fairly obviously, suitable for kids).  This book, by another author, included marital rape, adultery, suicide and Alzheimers.  After I'd picked my jaw up, I went onto Amazon and slammed the book.  I wasn't the only one.  I also sold the book itself on eBay, warning that it wasn't for children and that it was the worst book I'd ever read.  It sold, though I did have one eBayer who emailed me and asked if I'd mind telling her the plot so she needn't buy it.  I didn't mind at all. :D

Oddly enough, the majority of the bad reviews had replies from another reviewer, arguing with what they'd said.  That reviewer had the same surname as the author, (which was probably a coincidence as it was a common surname) but it left me wondering if they were related.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Diane AKA Traska on April 12, 2013, 02:08:12 PM
Yikes.  That means that my 5 stars aren't helping some people.  I may have to ponder that.

There have been some books and products, though, that truly have rated 5 stars.  I try to describe why that is in hopes that it helps someone else out.  But maybe that's not the way to go after all?  But what if 4 stars doesn't fit?

For instance, there is a mascara that I really love.  And I've written a review of it giving it the highest score.  It's everything that I'm looking for and is one that I hope they never get rid of.  I wouldn't give it a 4 - it really is a 5 for me.

I should also point out, however,t hat I *also* look at *only* the 1s and 5s... kind of like a "like/dislike" system, and compare those finding to my "2-3-4" results.

Yeah... I research hard when I buy online.  :)
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 02:21:36 PM
Oops, sorry Diane.  I missed the "also" in your post!  Ok, that makes more sense then!

Title: Re: s/o Customer Surveys - Product Reviews
Post by: WillyNilly on April 12, 2013, 02:25:34 PM
Yikes.  That means that my 5 stars aren't helping some people.  I may have to ponder that.

There have been some books and products, though, that truly have rated 5 stars.  I try to describe why that is in hopes that it helps someone else out.  But maybe that's not the way to go after all?  But what if 4 stars doesn't fit?

For instance, there is a mascara that I really love.  And I've written a review of it giving it the highest score.  It's everything that I'm looking for and is one that I hope they never get rid of.  I wouldn't give it a 4 - it really is a 5 for me.

I read 5 star reviews  ;D
Because I give 5 star reviews. I don't review everything, but mostly I only review and 1 and 5 star things in my life.

I'm only moved to review an item if I love it or hate it. If I'm in the middle about a product, I'm not too inclined to spend my time reviewing it to essentially say "ehh, its ok. Cound be better could be worse." Some sites like Birchbox* I review every product, because I get points for my feedback, so its worth my time to review good, bad and mediocre. But on a site like Amazon or Yelp, I only review something if I feel the word really needs to know or if I really would have found the information helpful to me, before I had purchased the product... which usually only happens with the really good or the really bad.


* If you now go checkout Birchbox and sign up due to my post here, please PM me so I can give you my email so I can get points for referring you  :)
Title: Re: s/o Customer Surveys - Product Reviews
Post by: Diane AKA Traska on April 12, 2013, 02:28:32 PM
To sum up:

- I read the lowest reviews first, because they actually tell you what you need to know.
-- I, of course, ignore things like "Product was perfect, but it took UPS two days longer than the original estimate, so I gave it one star."
- I tally up the 2, 3, and 4 star reviews and average, because way too many people *just* give 1s and 5s.
- I then compare 1s and 5s separately

It gives a well-rounded picture.
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 07:13:41 PM
WillyNilly, that reminds me.  Not long ago, I had a couple of situations where I gave a "middle-of-the-road" rating. They were books that I truly was torn about!  It wasn't a 1....but it wasn't a 5....  I wasn't sure what to put it as! :D

The hero was excellent.  Very well-rounded and the part of plot that involved him was terrific.  The heroine was horrible!  I don't know what the author was going for, but she totally missed the mark on this woman.  I wanted to slap this woman upside the head more than once while reading about her!  I, seriously, felt like the author accidentally created a personality trait in the character that she hadn't intended to.  And, as a result, she made this woman a farce.  Totally distracted from the plot.

And then there was a book that was so, so good until the last chapter.  I was reading this book and loving it! And then the author did this quick "wrap it up in 2 pages" ending that left me wondering if I'd missed a chapter or something.  Turns out, I wasn't the only reader who had this "drop off a cliff" feeling when they got to that point.  It was so completely bizarre!  So I rated this book in the middle.  It was a 5 until the ending.  I averaged out the 5 book with the 0 ending and gave it a rating in-between.  And I explained why I did so - as did everyone else! :D

So, although I tend to be like you and do the 1 or 5 stars more often, there are times when neither one of those works for me!

Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 12, 2013, 07:14:45 PM
Diane, I like that method.  I may have to adopt that as well. :)

Title: Re: s/o Customer Surveys - Product Reviews
Post by: mrs_deb on April 13, 2013, 08:36:09 AM
And then there was a book that was so, so good until the last chapter.  I was reading this book and loving it! And then the author did this quick "wrap it up in 2 pages" ending that left me wondering if I'd missed a chapter or something.  Turns out, I wasn't the only reader who had this "drop off a cliff" feeling when they got to that point.  It was so completely bizarre!  So I rated this book in the middle.  It was a 5 until the ending.  I averaged out the 5 book with the 0 ending and gave it a rating in-between.  And I explained why I did so - as did everyone else! :D

Unnatural Exposure, Patricia Cornwell?
Title: Re: s/o Customer Surveys - Product Reviews
Post by: DottyG on April 13, 2013, 06:54:04 PM
Mrs_Deb, no. But I'm sad to see that the problem is with other books as well. It's incredibly irritating, isn't it?

Title: Re: s/o Customer Surveys - Product Reviews
Post by: Lady Snowdon on April 13, 2013, 09:15:10 PM
Quote
I usually read the 1-star reviews first, because if there's a dealbreaker it usually comes up there first.  If all those people are idiots I work my way up to the 2- and 3-stars

That's exactly how I do it!

I do that as well.

I do that as well, and I've been gobsmacked by the number of people who think "UPS delivered the box when I wasn't home!" or "it works well, but the shade of purple is off from what I expected" is cause for a one star rating! 

I also look at ratings in chronological order.  If there are a ton of bad reviews from 2008, and more recent reviews are uniformly positive, I will discount the bad reviews more, assuming that the problems from 2008 have been worked on/fixed.