Etiquette Hell

General Etiquette => Life...in general => Topic started by: veronaz on July 17, 2013, 10:56:12 AM

Title: Take your time - more checkout lane discussion
Post by: veronaz on July 17, 2013, 10:56:12 AM
The thread about changing lanes at the store made me think of another situation I’ve been in.

The person in front of me is taking a little more time actually exiting – putting change in their wallet, looking at receipt trying to understand something, etc.  Maybe it’s an elderly person and they will look at me apologetically or even say “Sorry” while nervously trying to get organized.

I always feel bad because I remember when my mom used to do this; she seemed to feel guilty that she was holding someone else up (even when she got older and had some physical challenges).

What I do is smile at the person and say “Take your time.  I’m not in that big of a hurry.”  Or “Don’t let people rush you; you’re fine.  Your money spends as good as mine does”.  Then they relax a bit.  I try to chill out, even if it happens in an express lane. 

Has this ever happened to you? 
Title: Re: Take your time - more checkout lane discussion
Post by: lowspark on July 17, 2013, 11:07:15 AM
I'm not sure. Do you mean at the grocery store? Cuz in that case, once the cashier is done with that person, they normally just start scanning my stuff. So what the person in front of me in line is doing doesn't delay me.

But yeah, I'm not going to get all huffy about someone who clearly needs to take their time being a little slow. Thirty seconds isn't going to make a huge difference in the grand scheme of things. It's much more annoying if someone is unnecessarily taking too long or if the cashier is incompetent. But even then you just have to sort of grin and bear it I think.
Title: Re: Take your time - more checkout lane discussion
Post by: veronaz on July 17, 2013, 11:14:27 AM
Quote
Do you mean at the grocery store? Cuz in that case, once the cashier is done with that person, they normally just start scanning my stuff. So what the person in front of me in line is doing doesn't delay me.

Grocery store and other stores.  Even if the person is "done" and the cashier starts scanning the next order, sometimes the person in front of me is still standing where I would stand when it's my turn.  At a different store (CVS, Walgreens, etc.) the cashier usually doesn't start scanning until the person they just helped is physically out of the way.
Title: Re: Take your time - more checkout lane discussion
Post by: siamesecat2965 on July 17, 2013, 11:26:50 AM
It really depends. If they're simply putting their receipt in their purse, and change in their wallet, I'm ok with that. The extra 30 seconds don't make a difference. But then they do that, then start diggin in their purse for soemthing else, then realize they have a coupon they didn't give the cashier, or generally are taking longer than it should, then I get a tad impatient.

I had one yesterday, but leaving the grocery store. She had a full cart in front of me, which she was having trouble manuvering due to several cases of water. She was also moving veeeeeery slowly, while perusing her receipt, as she walked out. She then got to the first set of doors, got halfway through and came to a dead stop. THAT makes me crazy. I get that you might want to get your keys out so you can open the trunk etc. but please don't block my and everyone else's way.
Title: Re: Take your time - more checkout lane discussion
Post by: rose red on July 17, 2013, 11:32:24 AM
I don't get annoyed when they are putting money away because that takes time.  I can't stand being rushed off while clutching my money in one hand, wallet in the other, and still have to push my cart away.  But I think people should stand aside when looking over their receipt since the cashiers can't do anything about it anymore.  They will have to go to the service desk anyway if something is wrong.
Title: Re: Take your time - more checkout lane discussion
Post by: Cami on July 17, 2013, 11:41:31 AM
I long ago learned as a consumer -- and was taught as a grocery store cashier -- to never leave the register until I make sure I have the correct change and my receipt and put them into my purse. As a cashier I was taught to never start a new customer until the prior one is satisfied that their money and receipt are correct and they are done with me, the reason being that if there is a problem it's far easier to correct if I haven't started a new order. As a consumer who once watched a guy come swooping down and grab a woman's wallet out of her hand as she was walking away from the cashier, not having put it in her purse yet, I learned not to move until my wallet is safe and secure.

So it doesn't bother me when people need more time. I really try not to let the little irritations of life get to me unless I need to raise my blood pressure. Just not worth it.
Title: Re: Take your time - more checkout lane discussion
Post by: SiotehCat on July 17, 2013, 11:50:47 AM
I don't like it. Not enough for it to bother me, but I won't tell them to take their time either.

I will keep going with my purchase, pay and then walk around them. Most of the time, I am only buying 2-3 things and paying with my card, so it doesn't take very long.
Title: Re: Take your time - more checkout lane discussion
Post by: DottyG on July 17, 2013, 02:29:59 PM
The thread about changing lanes at the store made me think of another situation I’ve been in.

The person in front of me is taking a little more time actually exiting – putting change in their wallet, looking at receipt trying to understand something, etc.  Maybe it’s an elderly person and they will look at me apologetically or even say “Sorry” while nervously trying to get organized.

I always feel bad because I remember when my mom used to do this; she seemed to feel guilty that she was holding someone else up (even when she got older and had some physical challenges).

What I do is smile at the person and say “Take your time.  I’m not in that big of a hurry.”  Or “Don’t let people rush you; you’re fine.  Your money spends as good as mine does”.  Then they relax a bit.  I try to chill out, even if it happens in an express lane. 

Has this ever happened to you? 


I'm with you.  I think it falls into that "life with other people on our planet" thing.  And a smile and a nice word don't hurt a thing.  Might just make someone's day.  It's 30 seconds or so.  Surely I can slow down enough in my day to allow someone that without being irritated.
Title: Re: Take your time - more checkout lane discussion
Post by: ladyknight1 on July 17, 2013, 02:47:46 PM
I slow down, I am never in a big hurry at the store or running errands, because I don't like having that kind of attitude about me. I prefer to do my shopping when I have the time.
Title: Re: Take your time - more checkout lane discussion
Post by: Hmmmmm on July 17, 2013, 04:44:22 PM
The thread about changing lanes at the store made me think of another situation I’ve been in.

The person in front of me is taking a little more time actually exiting – putting change in their wallet, looking at receipt trying to understand something, etc.  Maybe it’s an elderly person and they will look at me apologetically or even say “Sorry” while nervously trying to get organized.

I always feel bad because I remember when my mom used to do this; she seemed to feel guilty that she was holding someone else up (even when she got older and had some physical challenges).

What I do is smile at the person and say “Take your time.  I’m not in that big of a hurry.”  Or “Don’t let people rush you; you’re fine.  Your money spends as good as mine does”.  Then they relax a bit.  I try to chill out, even if it happens in an express lane. 

Has this ever happened to you? 


I'm with you.  I think it falls into that "life with other people on our planet" thing.  And a smile and a nice word don't hurt a thing.  Might just make someone's day.  It's 30 seconds or so.  Surely I can slow down enough in my day to allow someone that without being irritated.

This. I usually respond with a "Don't rush".

One grocery store in my area does not allow their checkers to start with the next person's groceries until the one in front of them is gone. They feel starting with the next person implies they are rushing their customer out the door. I notice a higher than average number of senior citizens buying at this store. While I'm normally an impatient person, their policy does not bother me. I find it very polite.
Title: Re: Take your time - more checkout lane discussion
Post by: Surianne on July 17, 2013, 05:39:10 PM
I like this way of handling it, Veronaz.  I usually go with a quick "Oh, no worries" or "I'm not in a hurry to get home, I'll just have to start laundry!" or something similar if they seem chatty.
Title: Re: Take your time - more checkout lane discussion
Post by: Library Dragon on July 17, 2013, 07:35:51 PM
I'm usually a 'it's okay, don't rush person.'

I will confess that one time I wanted to shove the person in front of me on and out the door  >:D .

I was on lunch break and had run to the store. The woman in front of me had finished her transaction and WOULD NOT STOP talking to the cashier.  The woman chatted about her job, her son hitting a home run, etc., etc.  The cashier kept saying, "That's great, have a nice day" while looking at me and smiling apologetically. She wasn't allowed to start ringing up my purchases until the woman walked away.   

If you're putting your money, card, checkbook away--No problem. Chat away during your transaction.  When it's done please move on and don't stop in the doorway (TM Siamesecat2965).
Title: Re: Take your time - more checkout lane discussion
Post by: Shoo on July 17, 2013, 08:10:40 PM
I'm usually a 'it's okay, don't rush person.'

I will confess that one time I wanted to shove the person in front of me on and out the door  >:D .

I was on lunch break and had run to the store. The woman in front of me had finished her transaction and WOULD NOT STOP talking to the cashier.  The woman chatted about her job, her son hitting a home run, etc., etc.  The cashier kept saying, "That's great, have a nice day" while looking at me and smiling apologetically. She wasn't allowed to start ringing up my purchases until the woman walked away.   

If you're putting your money, card, checkbook away--No problem. Chat away during your transaction.  When it's done please move on and don't stop in the doorway (TM Siamesecat2965).

When this happens, I think it's perfectly all right to interrupt her and say, "Excuse me.  I need to check out." 
Title: Re: Take your time - more checkout lane discussion
Post by: Tierrainney on July 17, 2013, 08:52:33 PM
I'm usually a 'it's okay, don't rush person.'

I will confess that one time I wanted to shove the person in front of me on and out the door  >:D .

I was on lunch break and had run to the store. The woman in front of me had finished her transaction and WOULD NOT STOP talking to the cashier.  The woman chatted about her job, her son hitting a home run, etc., etc.  The cashier kept saying, "That's great, have a nice day" while looking at me and smiling apologetically. She wasn't allowed to start ringing up my purchases until the woman walked away.   

If you're putting your money, card, checkbook away--No problem. Chat away during your transaction.  When it's done please move on and don't stop in the doorway (TM Siamesecat2965).

I had a similar experience today. I only had a short time and a man in front of me had to explain his purchases to the clerk. And why he was purchasing each item. And what he had purchased on his previous visits. And then he told her how long he had been retired, etc. I kept my mouth shut but internally I was thinking sarcastically about how I would never had guessed he was retired. I couldn't change lines as this was the only clerk checking people out.
Title: Re: Take your time - more checkout lane discussion
Post by: veronaz on July 17, 2013, 09:46:42 PM
I'm usually a 'it's okay, don't rush person.'

I will confess that one time I wanted to shove the person in front of me on and out the door  >:D .

I was on lunch break and had run to the store. The woman in front of me had finished her transaction and WOULD NOT STOP talking to the cashier.  The woman chatted about her job, her son hitting a home run, etc., etc.  The cashier kept saying, "That's great, have a nice day" while looking at me and smiling apologetically. She wasn't allowed to start ringing up my purchases until the woman walked away.   

If you're putting your money, card, checkbook away--No problem. Chat away during your transaction.  When it's done please move on and don't stop in the doorway (TM Siamesecat2965).

I had a similar experience today. I only had a short time and a man in front of me had to explain his purchases to the clerk. And why he was purchasing each item. And what he had purchased on his previous visits. And then he told her how long he had been retired, etc. I kept my mouth shut but internally I was thinking sarcastically about how I would never had guessed he was retired. I couldn't change lines as this was the only clerk checking people out.

Interesting story, but I’m referring to instances when a person in front of you is nervously trying to hurry because they’re afraid of taking up too much time.  The man you describe doesn’t seem to fit that pattern.
Title: Re: Take your time - more checkout lane discussion
Post by: Hmmmmm on July 17, 2013, 10:31:40 PM
Today after reading these posts I went to CVS. There is a customer at the counter and it seemed the clerk has bagged all the items and is waiting for customer to pay. Customer has her cellphone on the counter and is typing on it. Remembering this post, I stay back and keep a pleasant look on my face though clerk glances to me a few times with an apologetic smile. I'm thinking customer was looking for a coupon code or something to do with her transaction. After a couple of minutes, she finally leaves the cell phone alone, gets out her credit card and pays then goes back to her phone as clerk tries to hand her her receipt and bags. Customer remains at counter for half a minute more and finally takes the items and then turns to me and says "Sorry, I was in the middle of playing candy crush." The clerk confirmed she wasn't joking.
Title: Re: Take your time - more checkout lane discussion
Post by: jaxsue on July 18, 2013, 12:19:16 PM
Today after reading these posts I went to CVS. There is a customer at the counter and it seemed the clerk has bagged all the items and is waiting for customer to pay. Customer has her cellphone on the counter and is typing on it. Remembering this post, I stay back and keep a pleasant look on my face though clerk glances to me a few times with an apologetic smile. I'm thinking customer was looking for a coupon code or something to do with her transaction. After a couple of minutes, she finally leaves the cell phone alone, gets out her credit card and pays then goes back to her phone as clerk tries to hand her her receipt and bags. Customer remains at counter for half a minute more and finally takes the items and then turns to me and says "Sorry, I was in the middle of playing candy crush." The clerk confirmed she wasn't joking.

Unbelievable....but sadly, believable. So much for assuming the best of someone.  :P
Title: Re: Take your time - more checkout lane discussion
Post by: strawbabies on July 18, 2013, 02:40:45 PM
I can't stand it when people try to organize their change in their wallet and are standing in front of the credit card machine and it's my turn to pay.  I pay enough attention to the cashier to know that my change is correct if I'm paying cash, then stuff my change and receipt into my purse and leave.  I'll organize it when I get home instead of inconveniencing the person behind me in line. 
Title: Re: Take your time - more checkout lane discussion
Post by: sparksals on July 18, 2013, 02:55:36 PM
I can't find the thread about changing lanes in the grocery store.  Can you please provide the link?



Title: Re: Take your time - more checkout lane discussion
Post by: lowspark on July 18, 2013, 02:59:10 PM
http://www.etiquettehell.com/smf/index.php?topic=129005.0 (http://www.etiquettehell.com/smf/index.php?topic=129005.0)
Title: Re: Take your time - more checkout lane discussion
Post by: sparksals on July 18, 2013, 03:01:40 PM
Ahhhh.. no wonder I couldn't find it!  I was searching completely incorrect keywords.  Good example of why it is helpful for the thread title to reflect the topic of the post.  Thanks so much.
Title: Re: Take your time - more checkout lane discussion
Post by: Scuba_Dog on July 18, 2013, 04:05:46 PM
I'm usually a 'it's okay, don't rush person.'

I will confess that one time I wanted to shove the person in front of me on and out the door  >:D .

I was on lunch break and had run to the store. The woman in front of me had finished her transaction and WOULD NOT STOP talking to the cashier.  The woman chatted about her job, her son hitting a home run, etc., etc.  The cashier kept saying, "That's great, have a nice day" while looking at me and smiling apologetically. She wasn't allowed to start ringing up my purchases until the woman walked away.   

If you're putting your money, card, checkbook away--No problem. Chat away during your transaction.  When it's done please move on and don't stop in the doorway (TM Siamesecat2965).

I had a similar experience today. I only had a short time and a man in front of me had to explain his purchases to the clerk. And why he was purchasing each item. And what he had purchased on his previous visits. And then he told her how long he had been retired, etc. I kept my mouth shut but internally I was thinking sarcastically about how I would never had guessed he was retired. I couldn't change lines as this was the only clerk checking people out.

I had a similar experience with a woman who was insistant on balancing her checkbook and then  reorganizing her purse after her transaction was complete.   I didn't say anything because it really seemed like that was what she was looking for - a response from the people waiting in line. 
It was great when the cashier asked her nicely to please move to the bagging area so she could help other customers! 

(I love my HEB - they have empowered their cashiers to ask things like this as well as tell people with WAY too many items in the express lane that they will have to go to a normal checkout!  Yay!)
Title: Re: Take your time - more checkout lane discussion
Post by: siamesecat2965 on July 19, 2013, 11:26:18 AM
I can't stand it when people try to organize their change in their wallet and are standing in front of the credit card machine and it's my turn to pay.  I pay enough attention to the cashier to know that my change is correct if I'm paying cash, then stuff my change and receipt into my purse and leave.  I'll organize it when I get home instead of inconveniencing the person behind me in line.

Sligthly OT but still related - people who move up and block the cc machine, before you can pay. I prefer to bag my own stuff, and bring my own bags (when I remember). So I'll push my car to the end, and bag, and place my stuff in the cart. Which means I then have to back up to pay, if I'm using a cc or debit. It never fails, when I move up to bag, someone else will move up as well, and I then have to politely say excuse me and move back, and depending on how many are in line, they ALL have to back up. That drives me nuts. even if the person in front of me is doing the same, I wait, since I don't know how they're paying.
Title: Re: Take your time - more checkout lane discussion
Post by: Hmmmmm on July 20, 2013, 06:24:38 AM
I've found leaving my grocery list or my keys on the shelf my the credit card reader makes a signal that I am returning here. I'll even leave my purse there sometimes if I can keep an eye in it.
Title: Re: Take your time - more checkout lane discussion
Post by: scotcat60 on July 20, 2013, 08:47:12 AM
In the 99p shop this a.m. the  nice lady infront of me had a very full basket. When she saw that I only had 3 small items, she invited me to go ahead of her in the queue. I thanked her very much and id just that!
Title: Re: Take your time - more checkout lane discussion
Post by: Betelnut on July 20, 2013, 08:52:27 AM
I like to totally put away change and/or my debit card before moving on.  Any time that I have simply thrown stuff into my purse, I've regretted it later.  15 seconds to put things away saves minutes later.  I would hope that other people in line would understand that...
Title: Re: Take your time - more checkout lane discussion
Post by: jaxsue on July 20, 2013, 10:38:39 AM
I like to totally put away change and/or my debit card before moving on.  Any time that I have simply thrown stuff into my purse, I've regretted it later.  15 seconds to put things away saves minutes later.  I would hope that other people in line would understand that...

I'm okay with that, but sometimes people have taken a lot of time (in shopping terms) to arranged their wallet, etc. One time a woman in front of me finished her transaction, then stood there fiddling with the inside of her purse. After about 1 minute the cashier and I looked at each other questioningly, because I couldn't even get near the scanner to use my debit card. The woman took so long that everyone in line was noticing the hold-up. She was really clueless, and annoyed pretty much everyone behind her.
Title: Re: Take your time - more checkout lane discussion
Post by: siamesecat2965 on July 20, 2013, 05:17:49 PM
I like to totally put away change and/or my debit card before moving on.  Any time that I have simply thrown stuff into my purse, I've regretted it later.  15 seconds to put things away saves minutes later.  I would hope that other people in line would understand that...

I do as well, but there is a difference between someone taking 15 seconds to put their card back in the wallet, and wallet back in their pocket or purse, and someone who feels the need to re-arrange their receipts, so this one is in a certain place, and re-arrange their wallet, and then dig for this and that.