Etiquette Hell

General Etiquette => Life...in general => Topic started by: Lady Snowdon on June 11, 2014, 06:08:04 PM

Title: Rude Cashier?
Post by: Lady Snowdon on June 11, 2014, 06:08:04 PM
Yesterday I wasn't feeling well (today it's worse!) and I left work early for home.  I stopped at a Target on my way home, and picked up some DayQuill and some cough drops.  The cashier rang up my stuff, informed me that I needed to produce my driver's license due to buying Dayquill and immediately turned away from me to start spraying the conveyor belt with, I presume, some sort of antiseptic/antibacterial spray.  She had her back completely turned away from me and spent so long spraying that I had to actually say, "here's my driver's license".  She took it very gingerly with the tips of her nails and dropped it on the counter in front of me instead of handing it back when she had swiped it.  She then went back to spraying the conveyor belt and wiping it down multiple times.  She directed every person who came up to her station to another station.  After I paid, she threw my bag down on the counter instead of handing it to me, and wiped down the conveyor belt AGAIN.  I felt like she was making a point that, because I was sick, I shouldn't be there.  Would you call this rude, or just someone who's slightly germophobic? 

Title: Re: Rude Cashier?
Post by: perpetua on June 11, 2014, 06:10:51 PM
Would you call this rude, or just someone who's slightly germophobic?

"Slightly" germophobic? That's ridiculous. I'd be reporting her.
Title: Re: Rude Cashier?
Post by: blue2000 on June 11, 2014, 06:36:50 PM
Would you call this rude, or just someone who's slightly germophobic?

"Slightly" germophobic? That's ridiculous. I'd be reporting her.

So would I, and I've been the 'slightly germaphobic' cashier (retail can be gross! ewwww!). You can wipe down your counter after they leave and discreetly wipe your hands, but making a production of it is insulting to the customers.

I should mention also that you shouldn't feel bad about needing to be out when you are sick. Of course you (and the cashier) should take precautions, but everyone else in the store has germs too. They just aren't as noticeable as yours. :P
Title: Re: Rude Cashier?
Post by: Katana_Geldar on June 11, 2014, 06:39:57 PM
Snowdon, if you weren't sick you wouldn't be there buying the stuff. That's an overreaction on her part and would only be necessary, IMHO, if you'd sneezed all over the conveyer belt. She's acting like you're a plague carrier.
Title: Re: Rude Cashier?
Post by: Outdoor Girl on June 11, 2014, 06:44:40 PM
How did she know you were buying the stuff for yourself and not for a sick friend/relative?

I've been the one shopping while sick because I was out of food/juice and didn't have a choice.  I let the cashier know, after I'd paid, to use some hand sanitizer.  She just thanked me.
Title: Re: Rude Cashier?
Post by: Lynn2000 on June 11, 2014, 07:22:33 PM
Wow, that seems like a big overreaction on the cashier's part. I think when I felt better I would inquire with the store whether that was their new policy now. Even if it was, her general attitude about it was poor and worth complaining about it. It sounds like she used up quite a bit of the store's cleaning resources on just the one transaction--and directing customers to other registers sounds like it could impede the flow of the system. If I were a manager I would want to know about that.

I know someone might have an extra special reason for not wanting to get sick, like a small child at home, but if so she should be talking to management about changing her duties, not alienating the customers.
Title: Re: Rude Cashier?
Post by: TootsNYC on June 11, 2014, 08:04:41 PM
I agree, a *huge* overreaction.

And the turning her back on you? very pointed.

I might be mad enough to go talk to the manager, or call.
Title: Re: Rude Cashier?
Post by: Peppergirl on June 11, 2014, 08:16:26 PM
Wow, I generally am willing to give the benefit of the doubt to most customer service people, but this is terrible.  I agree with Toots.  I'd actually go so far as to report it.

If you kept the receipt, they are usually able to track who she was by using it. 

I understand none of us want to get sick, but there are much more subtle and non-offensive ways of dealing with it.  Absolutely appalling!
Title: Re: Rude Cashier?
Post by: Thipu1 on June 11, 2014, 08:28:52 PM
Dear Lady Snowdon,

I hope you're feeling better and I agree that the cashier was very rude.

People who are that concerned about contamination should not be working with the public. 

Like other posters, I think the actions of the cashier should be reported to management. 
Title: Re: Rude Cashier?
Post by: Lady Snowdon on June 11, 2014, 08:38:01 PM
I'm glad I wasn't overreacting to the actions of this woman!  I will save the receipt, but any calling or talking to someone higher up will have to wait until my voice is back.  My DH and I joke that I somehow been struck with "The Curse of the Target Cashiers".  Nearly every time I go to that particular Target, something strange happens while I'm in line to pay.  There was the guy who lectured me for five minutes on how I should go out and celebrate New Year's Eve by drinking Red Bull, the lady who informed me that I was contributing to a culture of materialistic excess by purchasing six items of clothing for a niece's birthday, the person who told me I needed to buy more Slim Fast drinks to "get you to a weight where you aren't ugly", and so on and so forth.  I swear, I don't know how it happens.  These cashiers appear to be totally normal and act courteously to everyone ahead of me in line, and then somehow I pull out all the craziness. 
Title: Re: Rude Cashier?
Post by: purple on June 11, 2014, 10:32:29 PM
I'm glad I wasn't overreacting to the actions of this woman!  I will save the receipt, but any calling or talking to someone higher up will have to wait until my voice is back.  My DH and I joke that I somehow been struck with "The Curse of the Target Cashiers".  Nearly every time I go to that particular Target, something strange happens while I'm in line to pay.  There was the guy who lectured me for five minutes on how I should go out and celebrate New Year's Eve by drinking Red Bull, the lady who informed me that I was contributing to a culture of materialistic excess by purchasing six items of clothing for a niece's birthday, the person who told me I needed to buy more Slim Fast drinks to "get you to a weight where you aren't ugly", and so on and so forth.  I swear, I don't know how it happens.  These cashiers appear to be totally normal and act courteously to everyone ahead of me in line, and then somehow I pull out all the craziness.

LOL!
That's actually pretty funny.
I think you should just chalk this up to another weird Target thing.....and start a thread here and tell us all the Target stories.  ;D
Title: Re: Rude Cashier?
Post by: Mopsy428 on June 11, 2014, 10:41:07 PM
The cashier was obnoxious. I'd report her, especially after directing other people away from her station. It's not like you have TB.
Title: Re: Rude Cashier?
Post by: Mister E on June 11, 2014, 10:57:48 PM
She sounds very germophobic. And maybe kind of rude. But personally I wouldn't care and I'd just ignore it and let it go because I'd just want to buy my stuff and get out of there. I'd probably report someone if they made a comment about me spreading my filthy germs around though. It's probably just me but to me it's not worth it reporting them because I figure I'll probably never see that particular cashier again anyways. Just my opinion.

Ed. P.S. But I'd definitely be rolling my eyes internally at her.
Title: Re: Rude Cashier?
Post by: Klein Bottle on June 11, 2014, 11:06:19 PM
She was totally overboard and rude.  Somebody with that big a phobia of germs and that type of personality needs to find another job, one which does not necessitate human interaction.  Although I am not usually one to report service people, I would do so in this case.  It's surprising she still has a job.

OP, I want to go to Target with you, just for the intrigue!    ;D  I am picturing the Target Lady from SNL!  A friend of mine back in Mississippi can't shop at Winn-Dixie without coming back with a weird story, although his seem to involve other customers or various other strange happenings rather than cashier oddities. 
Title: Re: Rude Cashier?
Post by: lakey on June 11, 2014, 11:09:03 PM
She's deluding herself if she thinks that she can avoid contact with cold viruses. I was a teacher. I had a certain number of colds every year in spite of washing hands and using antiseptic constantly. We had a dispenser right in the room.
During cold season, the kids, or in the case of store employees, the customers are getting viruses on everything they touch.
In a classroom it is all the materials, papers, walls, doors, doorknobs, books, clothes, furniture, pencil sharpeners, everything.
In a store it is walls, money, furniture, carts, products, shelves, everything.
Every dollar bill or coin she handles is a virus factory.

When I retired from teaching I stopped having colds almost entirely.
Title: Re: Rude Cashier?
Post by: diesel_darlin on June 12, 2014, 02:14:09 AM
That was over the top. I'm a cashier, and I will do the same thing after the sick customer has left. There's absolutely no way to avoid getting sick when working with the public. I just try to postpone it a bit.
Title: Re: Rude Cashier?
Post by: Danika on June 12, 2014, 04:35:05 AM
... the person who told me I needed to buy more Slim Fast drinks to "get you to a weight where you aren't ugly"...

WHAT?!!!!

Was that a cashier you had at some point, or a random stranger? What?!!! Who says that?!! WOW!

 :o
Title: Re: Rude Cashier?
Post by: Yvaine on June 12, 2014, 08:13:42 AM
She's deluding herself if she thinks that she can avoid contact with cold viruses. I was a teacher. I had a certain number of colds every year in spite of washing hands and using antiseptic constantly. We had a dispenser right in the room.
During cold season, the kids, or in the case of store employees, the customers are getting viruses on everything they touch.
In a classroom it is all the materials, papers, walls, doors, doorknobs, books, clothes, furniture, pencil sharpeners, everything.
In a store it is walls, money, furniture, carts, products, shelves, everything.
Every dollar bill or coin she handles is a virus factory.

When I retired from teaching I stopped having colds almost entirely.

I worked as a cashier in a pharmacy for a few years, so obviously I was exposed to sick people all the time. I think after a while the exposure actually started helping me against common colds--I rarely ever had them while I worked there--but that was all cancelled out by the Mega Flu of Doom that I also got from there that was the worst sickness of my life. Sanitizer and cleaning the workstation are great, but that stuff's in the air too, and once in a while you're going to catch something.
Title: Re: Rude Cashier?
Post by: m2kbug on June 12, 2014, 08:47:47 AM
I'm glad I wasn't overreacting to the actions of this woman!  I will save the receipt, but any calling or talking to someone higher up will have to wait until my voice is back.  My DH and I joke that I somehow been struck with "The Curse of the Target Cashiers".  Nearly every time I go to that particular Target, something strange happens while I'm in line to pay.  There was the guy who lectured me for five minutes on how I should go out and celebrate New Year's Eve by drinking Red Bull, the lady who informed me that I was contributing to a culture of materialistic excess by purchasing six items of clothing for a niece's birthday, the person who told me I needed to buy more Slim Fast drinks to "get you to a weight where you aren't ugly", and so on and so forth.  I swear, I don't know how it happens.  These cashiers appear to be totally normal and act courteously to everyone ahead of me in line, and then somehow I pull out all the craziness.

Bwahahaha!  I avoid shopping at one store for this reason!  The cashiers and employees are generally very nice, friendly, and polite, but the people that shop there are nasty!  I seem to always have some uncomfortable encounter and have been reduced to tears in the car.  I reluctantly go in there for a few things from time to time because of convenience but avoid it otherwise.

That cashier was rude.  If she is that "germaphobic," she should not be working in this type of industry.  Germs are par for the course.  The management should get a heads-up on this.  She humiliated you for having a cold and was blatantly rude.
Title: Re: Rude Cashier?
Post by: mime on June 12, 2014, 09:21:33 AM
I agree with the others: her concerns are debilitating to the point that she can't handle her job, and it is worth reporting:

I wonder how often she washes her hands after handling money? After being a cashier for several years I remember how filthy my hands were after handling bills and coins!
Title: Re: Rude Cashier?
Post by: Possum on June 13, 2014, 02:49:02 PM
I was thinking she was rude and/or very OCD (in the literal sense, I have it, and it looks like germophobia, but it's really just about touching things others have touched, germs or no), until this:

She directed every person who came up to her station to another station. 

The fact she was directing people away, coupled with the cleaning fervor, indicates to me that maybe she was cleaning up after someone or something *before* you.  Maybe someone put a kid in a messy diaper on the belt, or someone threw up on it, or someone *had* sneezed on it, and she was trying to get it to where she felt like it was properly clean. 

If not, then she was rude, or has some rather bad OCD and probably needs to find a job where she doesn't have to handle strangers' things. 
Title: Re: Rude Cashier?
Post by: miranova on June 13, 2014, 03:36:49 PM
Not only was she rude, but it doesn't even make sense to clean the area while you are still standing there and still (presumably) breathing and speaking and doing things that generally transmit airborne illness.  Even if we discount etiquette for a moment, it would make far more sense to finish the transaction as quickly as possible to decrease her exposure and THEN clean up.

And yeah, the pointed way that she did everything was over the top rude.
Title: Re: Rude Cashier?
Post by: wonderfullyanonymous on June 13, 2014, 03:42:50 PM
She went above and beyond rude.
Title: Re: Rude Cashier?
Post by: TootsNYC on June 13, 2014, 03:56:20 PM
Not to mention cleaning all the parts the OP didn't touch--so far away that she had her -back- to the OP.
Title: Re: Rude Cashier?
Post by: Onyx_TKD on June 13, 2014, 09:47:28 PM
I was thinking she was rude and/or very OCD (in the literal sense, I have it, and it looks like germophobia, but it's really just about touching things others have touched, germs or no), until this:

She directed every person who came up to her station to another station. 

The fact she was directing people away, coupled with the cleaning fervor, indicates to me that maybe she was cleaning up after someone or something *before* you. Maybe someone put a kid in a messy diaper on the belt, or someone threw up on it, or someone *had* sneezed on it, and she was trying to get it to where she felt like it was properly clean. 

If not, then she was rude, or has some rather bad OCD and probably needs to find a job where she doesn't have to handle strangers' things.

But if she was directing people away so she could clean up after a previous customer, wouldn't she have directed the OP away as well? If there was a biohazard on the belt, she shouldn't have been checking the OP out before she'd cleaned up.
Title: Re: Rude Cashier?
Post by: Raintree on June 13, 2014, 11:17:49 PM
I worked as a cashier in a drugstore in the early 80's before everyone was afraid to touch anything and hand sanitizer was a thing, and I lived to tell the tale. The cashier was as rude as can be.
Title: Re: Rude Cashier?
Post by: LB on June 17, 2014, 10:36:09 AM
I was thinking she was rude and/or very OCD (in the literal sense, I have it, and it looks like germophobia, but it's really just about touching things others have touched, germs or no), until this:

She directed every person who came up to her station to another station. 

The fact she was directing people away, coupled with the cleaning fervor, indicates to me that maybe she was cleaning up after someone or something *before* you. Maybe someone put a kid in a messy diaper on the belt, or someone threw up on it, or someone *had* sneezed on it, and she was trying to get it to where she felt like it was properly clean. 

If not, then she was rude, or has some rather bad OCD and probably needs to find a job where she doesn't have to handle strangers' things.

But if she was directing people away so she could clean up after a previous customer, wouldn't she have directed the OP away as well? If there was a biohazard on the belt, she shouldn't have been checking the OP out before she'd cleaned up.

It sounds to me like she may have been cleaning her station because her shift was over. When I was a cashier, I was required to clean everything before I left and that often meant I had to tell multiple customers that I was closed, please go to the next register.

However, from her attitude and turning her back on the OP, she still sounds rude to me.
Title: Re: Rude Cashier?
Post by: Onyx_TKD on June 17, 2014, 10:40:43 AM
I was thinking she was rude and/or very OCD (in the literal sense, I have it, and it looks like germophobia, but it's really just about touching things others have touched, germs or no), until this:

She directed every person who came up to her station to another station. 

The fact she was directing people away, coupled with the cleaning fervor, indicates to me that maybe she was cleaning up after someone or something *before* you. Maybe someone put a kid in a messy diaper on the belt, or someone threw up on it, or someone *had* sneezed on it, and she was trying to get it to where she felt like it was properly clean. 

If not, then she was rude, or has some rather bad OCD and probably needs to find a job where she doesn't have to handle strangers' things.

But if she was directing people away so she could clean up after a previous customer, wouldn't she have directed the OP away as well? If there was a biohazard on the belt, she shouldn't have been checking the OP out before she'd cleaned up.

It sounds to me like she may have been cleaning her station because her shift was over. When I was a cashier, I was required to clean everything before I left and that often meant I had to tell multiple customers that I was closed, please go to the next register.

However, from her attitude and turning her back on the OP, she still sounds rude to me.

Then she should have either turned the OP away, if her shift was already over, or cleaned after serving the OP. If the cleaning had nothing to do with the OP*, then there is no reason she should have been doing it during the OP's transaction.

*IMO, she should have waited even if she was cleaning because of the OP, but if it wasn't, that just makes it even more absurd.
Title: Re: Rude Cashier?
Post by: LB on June 17, 2014, 11:03:13 AM
I don't disagree at all that she was rude. Cleaning up after your shift was always supposed to be after all customers had left your line. Of course, others would come to you while you were cleaning, so you had to direct them to another cashier.

I was just addressing the possibility that her cleaning had nothing to do with germaphobia or OCD.

I agree it doesn't change the fact that she was rude.
Title: Re: Rude Cashier?
Post by: blue2000 on June 17, 2014, 12:51:09 PM
I was reminded of this thread when a cashier pulled out some antibacterial wipes yesterday right after my transaction. I was feeling a little bit grubby already because I had been cleaning the house, so that hit home, lol!

But she was a very nice girl, and she had no customers except me, so I think she was just cleaning because she was bored. :)