« Last post by rose red on Today at 03:47:18 PM »
These two feel pretty SS to me. I wasn't there to witness this or anything, just heard about it on the news and though "I must tell e-hell!!".
Yes, the worker should've just given them the hash browns and not bothered to fight. Oh we screwed up, so sorry. Even if they had put them in the bag and the couple was looking for free hash browns, seriously, it's not worth an argument. But the correct response when the worker refused was not to throw the bag of food at said worker!! Asking for a manager, threatening to call corporate, calling corporate, would've been fine responses (in theory they do these things without acting batty but well...they seem to take breakfast food very seriously). But throwing food is going to solve NOTHING. I heard the 911 call from the manager, and according to that call they were going behind the counter.
In case you're wondering, they got two citations and are being charged with assault because the employee got hit by food. See what happens when you don't stay calm and polite? The police get involved and you get a citation.
Wow. It is a hash brown people, I realize you paid for it, and you didn't get it, but really, to throw you bag of food over it? McDonald's doesn't have the issue, you do!
Last week, Zaxby's missed our salad, what did I do? I got out of the car and went it to ask for it, with a smile on my face, let them know, and I got it. End of story. I didn't get upset and I didn't argue, I just said it was forgotten. That easy.
Both times I've been to Bob Evans they've forgotten our bread. I just asked if we could get it to go when our server brought our check. Problem solved. I do the same thing when a fast food place messes something up, just go in and politely mention it.
I've worked fast food. Those places aren't exactly set up and run to exacting standards. Mistakes happen, people are human.
A place made a mistake with my order and gave me free french fries. I couldn't help but wonder if they do that because bad experiences made them afraid and they are now hoping free fries may preemptively calm