« Last post by QueenfaninCA on Today at 04:20:04 PM »
I'm really glad to hear you did that. It seems this company put profits ahead of their customer's experience. They should have closed registration at the point where the number of people registered equaled the number of people that could be seated comfortably at the venue they booked. Instead they decided to cram more and more people into the venue to the point where you were uncomfortable and missed half the presentation. Frankly, I'd go even farther than you did and ask for a refund. You didn't get what you paid for in large part because of decisions they made, and that's unacceptable.
As for the fidgety lady, I like what the others have said. Pick a specific action; "excuse me, you're hitting me in the face with your hair", etc and let her come to her own conclusion that she needs to stop the behavior.
Also, the whole food thing seems strange. I can't help but wonder if she thought she was being polite by keeping the food out of others' sight and eating "discretely", not realizing that she was actually drawing more attention to herself and causing more discomfort to the people around her by doing what she was doing.