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  • June 27, 2017, 02:27:33 PM

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31
I was never bothered by frustrated customers, even if they ranted a bit. I usually agreed with them that their situation was frustrating and I could understand why they were upset. (even if they sometimes caused the situation they were in)
While they were letting off steam I could usually get all the admin stuff out of the way and start problem solving the moment they stopped for breath.

Now, the death threats, bomb threats, the men who called for their personal ... pleasure, line hoggers and the people who only wanted to shout angry at the rep? All got a verbal warning before I hung up. And a note on their account, esp. the pleasure ones. Ick.

ICK!!

Even when mad I am almost completely unable to pass that on to customer service.  Even when I get mad enough to write letters, it is still polite and rational (while I feel bad-*mule*). 

I just wish there was a way when calling certain customer service lines to say 'I know you have to try to sell me stuff, but I won't be buying more services, so can we save both of us time and not?

I remember a few years ago, we had to offer premium support packages that allowed people to call in any time for most issues 24/7 during phone calls.  If you did not pay extra, you got help but the help was minimal for things like how to set up certain aspects of the service.  I am glad they eventually did away with that as customers were not happy being pressured to purchase things.  I understand when buying things like electronics and appliances, the salesperson will say, would you like X plan or Y accessory or Z protection plan but that is something different where some people will make the extra purchase(s), and others may not depending on budget or other factors.
32
Life...in general / Re: Seats in the waiting area of a restaurant
« Last post by Hmmmmm on Today at 12:04:37 PM »
The only thing I think could have been done differently here by the OP is instead of sitting down, you should usually ask in a crammed area if the seat is taken. That gives them the chance to say "Actually my grandchildren are sitting there." and you cam go from there. This just dissolved into the lady snapping without putting her manners first and saying "That seat is taken, they'll be back in just a moment."

I think something so minor (not asking if a seat was available and just taking it) was blown up by the lady pulling out the fangs immediately.

I feel bad for the kids being made to sit because Grandma couldn't be bothered to sit next to someone else for awhile.
Actually, I don't see any reason why someone should ask first when the seat *is* open (by virtue of being unoccupied -- in a setting like this, there should be no "seat saving") as the seating is near capacity. The grandmother was breathtakingly rude, and the OP would have been fine to remain in the seat (although I can see not wanting to ruin the outing because of a rude stranger).

It's worth asking in case the person occupying the seat only got up for a brief moment (to pick up drinks or go to the bathroom). And it seems like the more polite thing to do, even where seating is nearing capacity.

I don't think saving seats in that situation would be ok. However, I don't see holding someone's seat momentarily to be the same as saving seats for people who haven't arrived yet, for example, or for those who are expected to be gone for more than a few minutes. YMMV.

Psychopoesie, you and I are in the minority here. I can not fathom sitting down on a bench next to someone without inquiring if the seat is available. It just seems like such a minor courtesy to do so. And it really seems like the accepted practice in my area.

And had I been in the waiting area, I'd much rather the children keep close to their relatives than wandering around the waiting area.

We can agree to disagree that this is a situation where one needs to ask to sit.

To your second point, I'm a bit confused because I'm not sure why what you (or I) would want the children to do is relevant.  They weren't my children, it wasn't my decision whether they wandered around or not.

You stated  in your first post that the woman pulled the children into the seats and had them sit there for 30 min. You later followed up with "Not to mention, the children weren't interested in sitting.  They were walking around nicely and observing things.  They had a lot of time to kill and it seemed more kind to let them wander a bit than to force them to sit for ages.  I sort of felt sorry for them when she made them sit."

You stated your opinion that you felt the children would have been better entertained being allowed to wander around.

I stated my opinion is that I do not like being around children left to wander around a crowded area.

I'm not sure where you get the idea that I was implying either of us had a vote in the decision.

As far a the first point, I just find it very interesting that what I perceive as a basic courtesy in my area is seen as completely unnecessary gesture to so many others in this thread.
33
Life...in general / Re: Sleeping at the airport
« Last post by Lynnv on Today at 12:04:04 PM »
Slight hijack:  if you are sleeping on the floor of the Denver airport overnight (thanks, Delta!), the very nice cleaning staff will offer you a blanket in a sealed package.

The folks at San Francisco were really nice too.  Unfortunately, in my efforts to be out of the way, I ended up sleeping in an area where they had night construction scheduled.  But they were very nice about the whole thing when they woke me up-even directed me to somewhere that didn't have anything going on at night so I wouldn't be disturbed again.  :>
34
Life...in general / Re: Sleeping at the airport
« Last post by Hillia on Today at 12:01:20 PM »
Slight hijack:  if you are sleeping on the floor of the Denver airport overnight (thanks, Delta!), the very nice cleaning staff will offer you a blanket in a sealed package.
35
I can understand the thought that the audience knows that there is the potential that they may be the butt of the joke. But as a viewer, it didn't sit right with me. Nothing felt funny about it. I didn't think it was funny that she set-up her guests. I didn't laugh at the women stealing. And the woman's reaction (laughing at herself) didn't make me giggle either. But maybe my feelings are less about stealing and etiquette and more about my taste in comedy.

Oh, yes - there's quite a lot of stuff on TV that their fans seem to think is funny, or romantic, or deep, or intriguing, that I find appalling or just boring. And don't get me started about the unending sporting of the sports squads blaring in most family-friendly restaurants around here.

It's why I stream instead of paying for cable.
36
All In A Day's Work / Re: Asking the Boss for reasons behind the action
« Last post by EllenS on Today at 11:52:45 AM »
And Askamanager is just really entertaining reading, too.
37
jpcher, I'd recommend spending some time reading and learning at AskAManager.org.  A lot of your work posts seem more about how to navigate work issues rather than purely etiquette issues, and there's a lot of good information and discussion there about how to handle different work situations, difficult bosses, career advancement, etc.  A lot of the questions there boil down to "how do I handle this in such a way that it helps my career" and "how do I stay sane and professional in this less-than-ideal work environment".  I think you might find a lot of useful information there. 
38
I can understand the thought that the audience knows that there is the potential that they may be the butt of the joke. But as a viewer, it didn't sit right with me. Nothing felt funny about it. I didn't think it was funny that she set-up her guests. I didn't laugh at the women stealing. And the woman's reaction (laughing at herself) didn't make me giggle either. But maybe my feelings are less about stealing and etiquette and more about my taste in comedy.
39
All In A Day's Work / Re: Asking the Boss for reasons behind the action
« Last post by bah12 on Today at 11:13:41 AM »
I'm actually wondering if Sally was hired into the position that the OP thinks.  It seems that if everyone is ok with her working on high-end projects vs. doing day-to-day administrative tasks and she's on email distributions about emergency situations and others are told to come to her with new projects, etc, then more than likely, that is her job.  Even if she was originally hired into a vacant position similar to the OPs, that is not the job she is doing now.

Also, I slightly disagree that the problem of being left behind is a problem with management. Of course management can certainly help an employee with training and opportunities for advancement, but the first step needs to be taken by the employee.  The OP has to make time to keep up with and learn the new technology.  She can initiate a conversation with Karla asking what expectations there would be for her to move up, what she's proactively doing already, and then set times to follow up and check on progress.   

OP, as you noted already, it does little good to be resentful of Sally's success.  Just focus on what you want (even if it is to continue to the job you are doing now) and what you need to do to get (or keep) it.  I don't think you need to constantly congratulate Sally on her success, but I do think you need to focus less on what she is or isn't doing, what praise she does or doesn't get, etc and just work with her like you would anyone else. 
40
Mosquito bites.

This week the weather has been absolutely lovely for once so I've been sitting on my elevated deck. 
I forgot the lovely weather would mean the mosquitos are finally around, so didn't use any protection. Now both legs have bites from top to bottom and I always welt up when bitten.  I'm not sure how I'm going to get through work today without taking my skin off.

Oh no....I'm the same way. I'll get 10 bites for every 1 everyone else gets. Mine also welt up, and linger for a couple of weeks! Going to visit a friend over the 4th, who lives in a buggy area. Let's add to that the fact I hate the smell of bug spray, and the feel of it on my skin.
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