I need some assistance, o wise Ehellions.
Background: I've been using an email address firstname.lastname@example.org
since 2004. More recently, I've started getting emails for someone who seems to be attempting to use email@example.com
(no period between first and last name). The email service doesn't recognize these as different, so sends the messages to me.
I'm pretty sure this is an innocent mistake, as the items have included things like a shipping confirmation for an item (and I checked, nothing equivalent appeared on any of my financial stuff) and most recently a receipt for a hotel stay. This last item included a snail mail address. I'd like to write to this person to alert her to the issue and would like some suggestions on how to word things. So here's what I have so far:
Dear Ms. X Ė
Please forgive an intrusion from a stranger, although it seems we do share a name. I appear to be receiving at least some emails actually intended for you. In the past, this has included items such as a shipping confirmation for your Y, and most recently, a receipt from Hotel. I believe you may also have a rewards account with Widget Store.
I list the above not to alarm you, but as examples. The confusion appears to be that my email address is firstname.lastname@example.org
(which I have been using since 2004).
You appear to be attempting to use email@example.com
(no period between first and last name). However, Email Service's programming is such that it treats these as the same, and directs the emails for both to me.
As (thanks to the hotel receipt), Iíve managed to locate some other contact information for you, Iím writing to alert you to the issue so that you can find an email address that will function correctly for you.
I hope this hasnít been too inconvenient for you, and I hope this has cleared up some confusion!
MEEdited to add:
I have checked the provider's online help regarding the period/no period issue. They specifically say that they treat both versions (period and no period) as the same. Wanted to add that as almost everyone who has responded so far has made the (ordinarily good, but in this case not necessary) suggestion to check with the provider.