« Last post by gingerzing on Today at 03:22:03 PM »
Was working our front desk for a tiny bit this morning. We had an all-staff event going on over our lunchhour (11:30-12:30) and I gave the receptionist a chance to partake for 10 minutes.
Someone rings in.
Me - Good Morning <Company> How can I help you?
Outside person - Yeah, you sent me to talk to someone and their message says that they are in a training session. (she practically sneered this) How long will this training session be? I need to talk to someone RIGHT NOW. (apparently before I came up, the receptionist had sent this person back to the appropriate department not realizing that they all had just left for all-staff event.)
Me - As far as I know it should only be about one hour, perhaps just a little bit longer. Perhaps you can leave a message with <person>.
Outside Person - It is something that NEEDS to be done TODAY. When are they going to be back? Why aren't they answering their phones.
Me - Again, it will be about one hour. If you leave a message, I am sure that they will give you a call back just as soon as they are back to their area.
Outside person - Well, it needs to be done today. How do I do <insert a long question about an online registration>
Me - (in my head. "Lady it isn't even noon yet. You have a bit") Unfortunately, I am not familiar with that system. Since they are away from their desks, you are going to want to leave the message on their voicemail and they will call back to assist.
Outside person - Hurmph. I suppose.
Sorry, but all-staff training means that there really isn't anyone available at that moment. Generally, it is usually only a couple times a month that their phones close and the system says that all are in training. (we use that message for training, our once a month all staff meetings, or the occasional all-staff event.) Usually it is just for an hour. Okay all-staff meetings are usually 1 1/2 hours, but still. Leave a message.
After receptionist returned, I went back to the the all-staff event. I found the person that the Outside Person was looking for and told her what was up. She figured out it was someone that she had already talked to earlier this morning.
Come to find out when my co-worker called Outside Person, their phone went straight to voicemail. So co-worker left a message answering the registration question.