Last night my brother and I went to watch a major tennis event. It was a hot summer night so the (indoor) tennis centre had set the air-conditioning somewhere between arctic and sub-arctic. I was dressed for a hot summer night. After shivering for the first couple of hours, I decided to go to the merchandise stand and buy something warm to wear. My brother came with me as he wanted to buy a small souvenier. I stood back from the stand until I decided what style and size I wanted and then went and stood next to the person being served. There wasn't a price on the item my brother wanted so we waited to ask....and waited....and waited...and waited. The person being served tried on at least 15 items of clothing. She tried virtually every style, in at least two different sizes, rejecting each one. Each time the sales person had to go the back and get the next item, then refold the previous item. After waiting almost 30 minutes (during which the match had restarted - so I was missing the action), with only 1 person in front of me in line, I got fed-up. While the customer was trying on another item of clothing, I interrupted with an "Excuse me, could you please give me the price for x?" then said "Great, I'll have one of those, and that black long-sleeved shirt in x size". I was paying cash so all up it took about 30 seconds for us to get what we wanted and be gone. The customer before me got very annoyed (and the sales assistant got a bit flustered as she was trying to keep her best customer service manners and please both of us at once). I do admit that I was rude, but come on...merchandise stands aren't like fashion boutiques. Choose your style, choose your size, move on! I have never before seen anyone try anything on, let alone everything they had to offer.
So who gets thrown into the fire, me (for queue jumping), the sales assistant (who could definitely taken some control and said, I'll just serve this customer while you try on you 100th piece of clothing), or the customer (for not being mindful that merchandise stands need to move lots of people through quickly - I didn't mention that by the time I left there was a sizeable queue and that was during match time).
My brother votes for the customer, but I think it was probably me. Your thoughts?