colleagues who delete your email without reading

[hobish]

I also have my e-mail set up so that i can choose not to send a receipt, and i use it all the time. With what i do if someone is asking for a read receipt, chances are they are being obnoxious.

Now, when I worked in the hospital records section, if I sent someone an e-mail, odds are it was for something like a doc owed a dictation.  Whenever I sent out e-mails I always wanted a read receipt, because there were some docs (mostly surgeons) who would claim they were never notified about needing to do a dictation, then they'd have a fit and yell at the records personnel because they were gigged for it by their department head.  If someone would delete a message from me without reading it, I'd print off the "deleted without being read" receipt for ammunition in case they tried to blame a missing document on me.  I wasn't doing it to be  obnoxious; I was covering my back, and this process saved my neck more than once. 

Oh, hey, i am sure they are super useful at times & that's the perfect example of when.
In my line of work i will usually get one because a loan processor has sent an e-mail requesting a rush on an item for a loan that isn't closing for six months, but "it's really important because the agent is anxious." Nevermind the fact i might have 7 items in front of me for loans closing 'tomorrow.' So when i don't respond in a manner thet they would consider timely, they send an e-mail with a return receipt. That's just a loose example of why i personally ignore them.
When someone is using a return receipt because they think it is their job to dictate how i do my job it really irks me.

I didn't at all mean to imply that they are always obnoxious.

[fklwmn]

I am wondering, sometimes I get e-mails from people and a little message box pops up saying a reciept is requested. I always click that I don't want a reciept sent. So, I am wondering what type of message you get when people do that... if it's the same message perhaps people are clicking that they don't want a reciept sent to you. So, if that's the case maybe they are reading the e-mails... of course if it is a different message then I think your e-mail was ok.

If you click no, then they get no receipt at all. Same thing if you have your preferences set to NEVER send a read reciept.

[fklwmn]

Well, I'd actually have to say that you are jumping the gun by assuming they didn't read your email. From your post it sounds like you're working in Outlook. If that's the case, it's quite likely that the recipient could have read the message without outlook ever having registered it as having been read.

If they have their email options set with a message preview pane, as soon as your emil is the one that is 'highlighted' in their inbox, the text of the message appears in the preview pane where they can read it there. Once they click off of that email and onto another one (or if the click to reply to or fwd your email)  it will register that email as read. However, if they don't click onto another message before deleting your message, it will never register that they read your email and you'll get a tracking reciept stating that your message was deleted without having been read, even though they read it when it was being displayed in the preview pane.

I don't think you were out of line to email that person, since it's an important email they needed to read; however, you shouldn't go to HR or take any offense without more proof that the email was never read.

[MerryRaven]

I have had it up to here with employees who give me:

"I didn't know there was a policy change."  It was in the e-mail everyone received a week and a half ago.

"I didn't know there was a staff meeting today.  When was that decided?"  Did you read the e-mail I sent last week.

There is a policy that employees are to check their e-mail once a day.   I am of the opinion that if someone makes a big booboo that causes all kinds of problems because they didn't read their e-mail it is their own darn fault.

And if a laptop got lost because people ignored e-mail the person who lost it would be responsible for it and would not be given another.

[hobish]

I have had it up to here with employees who give me:

"I didn't know there was a policy change."  It was in the e-mail everyone received a week and a half ago.

"I didn't know there was a staff meeting today.  When was that decided?"  Did you read the e-mail I sent last week.

There is a policy that employees are to check their e-mail once a day.   I am of the opinion that if someone makes a big booboo that causes all kinds of problems because they didn't read their e-mail it is their own darn fault.

And if a laptop got lost because people ignored e-mail the person who lost it would be responsible for it and would not be given another.

Hear, Hear!

[anomaly]

Just a point to consider--

It COULD be that the colleggue in question read your email in the preview pane, and THEN deleted it-- there are options to select in many common e-mail systems, such as Outlook, where you can view a message and not have it marked as "read," thus APPEARING to have never been read, yet deleted...


Just something to consider. 

[anomaly]

If the recipient has his reading/preview pane open, he can read the contents of the email without actually opening it. I do that a lot. When you do, and if there's a receipt attached, the message goes back that it was deleted without being read because it wasn't (technically) opened.

That did occur to me before I sent the follow up, which I why I tried to be gentle in my email tone. However, she read the other email and I did get a receipt, makes me think my assumption was correct.

Unless she wanted to be sure you knew that she at least looked at this one, so that you wouldn't be angry with her again...