Take Out Question

[lolane]

My FI and I went to a Chinese restaurant today for take-out. We made our order and waitd aproximately 10-15 minutes for the food to be ready. Unfortunately we did not check the bag to make sure everything was there, so we didn't notice that an item was missing until we got home (about a 7 minute drive.) We didn't have the number to the place so we couldn't call ahead to let them know we were coming back. I said that if our food wasn't ready when we got there (i.e. they forgot to cook the food, not just they forgot to put it in the bag,)  we should ask for them to re-cook our other food because by then our other food would have been out 35+ minutes and would have gotten cold. My fiance thought that this was rude, and that if some of the food was cold we could just re-heat it at home.

Luckily, the woman just took the food back without us asking and gave us all new hot food anyway plus some egg rolls which we had not originally ordered (they had given our chow mein to someone else so they did have to cook it and it ended up being about 10 minutes.)

So, would it have been rude to ask for all new food in this case?

[guihong]

I have to say yes.  If you had the receipt, you could tell them you didn't receive item X, but if it was picked up in a timely manner, it doesn't sound right to refix the order.

gui

[cocacola35]

While they made a mistake, it wasn't very big and wasn't the end of the world.  I think that asking them to redo your entire order (if it wasn't their policy in the first place) would have been a bit much.    

[Katharine]

I would have just reheated it at home too and I'm suprised they gave you new food because you were missing one item. It seems like an incredible waste to me.

[lolane]

I'm suprised they gave you new food because you were missing one item

This was the first time we'd been to that restaurant, so I don't know if that is there policy. It could have been too because our only other items were white rice and fried rice so it wasn't like a whole bunch of food to redo. Or they could have given us the same food, just reheated in the skillet or something... I really don't know why they gave us hot food automatically.

[Pixie]

With service like that I would be a repeat customer and tell all my friends to go there, too!  Of course, then the restaurant might get so popular you'd never be able to get food! 

But to answer the question, No  I would not have asked for a whole new order, just the missing item.