My coworker needs some help with a situation and asked me to bring it to EHell for advice.
Last weekend, she lent some friends her truck.
When the friends were backing the car out of her driveway, they struck the car owned by CW's son. The damage was fairly substantial to both vehicles (approx $2600 to the car and $1500 + labour for the truck.)
The friends proceeded with their errand and returned the truck to the garage. When they dropped off the truck, all they said was "The truck's in the garage, we left the keys in it."
There was no mention of the accident.
Later that day, when CW Son was visiting at the Borrowers, they said "Hey, we hit your car with your mom's truck." They did not apologize.
They did not contact CW.
CWDH saw the Borrowers the next day and said "Hey, we were really disappointed and hurt that you didn't tell us about the accident when it happened."
The Borrowers simply said "Oh, well, we've contacted the insurance and we'll have to coordinate and get everything settled."
CW is very, very upset. The Borrowers have been dear friends of hers for a long time and she does not want to lose their friendship. She is very, very hurt that they did not tell her about the accident nor apologize for it.
CW knows that "accidents happen" and while she's not thrilled (the truck may be written off, due to it's age), she is willing to work around that part. It's the lack of response that has her hurt.
She wants to express her feelings to the Borrowers, but she wants to try and salvage the friendship. Frankly, she's at a loss of what to say.
She's asked for help from EHellions in framing a phone call or email to help convey her feelings.