The bank I work at has online bill pay. You can set up recurring payments (the same amount on the same date every month) or one time payments. I received this call from a customer.
Customer: I can't change the amount for my recurring payment.
Me: I can help with that. You can cancel the current payment plan and set up a different amount.
Customer: That's going to be a pain to cancel each month.
. Are the monthly payments a different amount each month?
Me. Those are called one time payments. You can go the the merchant name and plug in the amount and due date whenever you wish. Recurring payments mean the same amount of money on the same date each month.
Customer: NO! That's what you
think it means. I just want to change the amount each month without cancelling the recurring payment.
Me: I'm sorry sir. That's not possible with our system. I understand you pay the bill each month, but since the amount is different each month, they are called one time payments. Recurring payments mean the same amount each month so people don't have to log into the system and change it each month. Since you have to log into the service and put in different amounts each month anyway, you can simply do it as a one time payment. Because you are only paying $23 this one time and next month, you will pay a different amount one time.
Customer: NO! These are recurring payments. You don't know what you're talking about.
Round and round it goes.