A Civil World. Off-topic discussions on a variety of topics. > Time For a Coffee Break!

Exchanges with People that Make Your Brain Hurt

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katiescarlett:
Exchange with a coworker today.

B/G:  We are an outpatient medical center pharmacy (an Indian tribal hospital).  We have two facilities in my town.  Our old pharmacy, where we were until the new hospital was built two years ago, and the pharmacy at the new location.  We use the old facility as a mail-out pharmacy End B/G.

Today, I had a woman call who had requested her meds filled on NYD.  We keep the hospital pharmacy open for holiday hours on days like this, with a very limited staff.  As such, no mail goes out (especially on NYD!), and no FED-EX pickups, obviously.  Well, today, she was concerned because she had not received her insulin yet.  It should have gone out yesterday, and she should have received it today (overnighted).  I called the other facility to ask if they had printed the Fed-ex report yet.  Here is our conversation:

Katie:  Can you look on the report for today (we receive the report the next morning) and see if Jane Doe's meds went out today, please?

CW:  Uh, that's Jayeno Smith?
Katie: No.  J-A-N-E D-O-E.  Filled 1/1.
CW:  Well, they went out on the first.  The computer says so.
Katie:  No, CW, they didn't.  That was New Year's Day, remember?  No one worked over there, and fedex did not run.
CW:  Well, the computer says it went through.  (Repeat this exchange a few times)
Katie:  CW, PLEASE look at TODAY's fedex report and see if Jane Doe's name is on it.  Please.  (While silently banging the phone receiver against my forehead in frustration)
CW:  OH! (Thank goodness!  Lightbulb moment!) You want me to look at TODAY's report?
Me:  Yes please.
CW:  OK.  Nope, did not go out.  Can I help with anything else?
Me: (Crying silently) No.  Thank you for looking.
CW:  No problem!  Call if you need anything else.
Me:  I will.  (not!)  Thank you!

Snooks:
During my 20 minute phone call to the bank

Bank: The only transactions showing on your account are the interest payment and your account fee.
Me: What interest rate am I currently getting?
Bank: Do you get interest on that account?

siamesecat2965:

--- Quote from: jpcher on December 26, 2012, 02:00:40 PM ---Another twist on courtesy calls and cancellation charges . . .

The last time I went to the dentist, I received a courtesy call reminding me of the appointment. At the end of the message they stated "Please call us back in order to confirm this appointment."

Well, one thing led to another and I never called them back (never had to do this before.)

I showed up for my appointment and the receptionist pretty much admonished me saying (not exact words) "You didn't call back to confirm. You know we require a call back from you. You're lucky we can squeeze you in this time and we won't charge you the missed appointment fee." ???

I clarified with the receptionist what the new rules were. Yes. Even though I made the appt. only 2 weeks before once they call me to remind me of the appt. I am required to call them back within 24 hours prior to my appt. in order to confirm. If I don't my appt. can and probably will be given to someone else and I will owe the $70 missed appt. fee even if I show up.

Does anybody else have to call to confirm an appointment? Or is my Dentist office just odd this way?



Oh, and the last message I received from them clearly stated "It is a new requirement that you must call us back to confirm blah blah blah" Instead of a simple "Please call us back."

--- End quote ---

It almost sounds like they overbook, like airlines do, and hope not everyone calls back to confirm, or shows up. I get calls from the docs in the medical group I go to, and I have the option to either press 1 to confirm, or 2 to cancel. But I've never ever had to call back in person to confirm.

Diane AKA Traska:

--- Quote from: siamesecat2965 on January 04, 2013, 01:10:01 PM ---
It almost sounds like they overbook, like airlines do, and hope not everyone calls back to confirm, or shows up. I get calls from the docs in the medical group I go to, and I have the option to either press 1 to confirm, or 2 to cancel. But I've never ever had to call back in person to confirm.

--- End quote ---

I just got a call like that for my orthopedic follow-up.  *So* convenient. 

Virg:
jpcher wrote:

"I clarified with the receptionist what the new rules were. Yes. Even though I made the appt. only 2 weeks before once they call me to remind me of the appt. I am required to call them back within 24 hours prior to my appt. in order to confirm. If I don't my appt. can and probably will be given to someone else and I will owe the $70 missed appt. fee even if I show up."

This is the part that hangs them.  The only rational argument for a missed appointment fee is that the doctor set aside an appointment time that cannot be billed due to the patient not showing up.  What rational argument can they present in charging a missed appointment fee to a person who's standing in the office at the time of their appointment?  If they filled the appointment in the meantime, there's no claim of lost earnings, and if they didn't, she's there to keep the appointment, so any way you slice it it sounds screwy bordering on fraudulent.

Virg

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