Yesterday my internet connection decided to slow down to dial-up speeds, making it near impossible for me to work from home. I called Large Phone and Internet Service Provider to report the problem.
The first-level technical support person was quite frustrating. At one point she asked what my signal strength was. Having no clue, I asked how I would go about finding that out. She replied, "Oh, it's on the main screen of the internet connection application." After much searching I failed to find it and asked for clarification. Turns out that you have to click Menu, then Support, then Settings, then Diagnostics to get to the page that shows signal strength. And it's not listed as "signal strength," either: it's called LSRX MME. But I was apparently just supposed to know all of that.
She then informed me that similar problems to mine were being reported in central Texas and since I lived so close to there perhaps I was experiencing the same thing. I live in southern Arizona...
Eventually I was transferred to second-level support. That lady also mentioned the problems in Texas and suggested that I might be affected "since I'm so close." I advised her that I live in Arizona and she replied, "Yeah, but it's just the next state over."
And no, the problem has not been resolved.
