I have two from when I worked in jewelry......
A phone call
Hi my diamond fell out how much to replace it?
Do you know the size?
about the size of the little half moon thing on my pinky finger ( the lunula I had to look it up again)
Well since you're not here I'm really not sure how big your fingers are. If you purchased it here and have the receipt , I can look up the info for you. Did you buy it here?
No , but it's the size of the half moon part ....goes on to try to clarify which part of her fingernail she was talking about,since neither of us could remember the word lunula
But people's fingers and halfmoons are all different sizes I really cant tell from that description without seeing your finger.If you bring in the ring we can figure about what size is appropriate or .................
We discuss the relative size of her lunula and diamonds. with a lot of "but I can not see your finger to see how big it is" "It's my pinky"
Please come in.....
But how much will it be?
I can find something in your price range whatever it is. Wait , maybe I can guess with some other info. When and where did you buy the ring and how much was it then?
OH I don't want to tell you that, you'll just charge me that then and not give me a good price.
If you come in and show me the rest of the ring I can figure out a price for you, I really need some idea of the size.
IT;'s the size of the half moon...... ** OK you may be thinking this is nuts , but I am a professional I know the difference between crazy and wanting to spend money**
OK is the halfmoon part of you fingernail the size of a pea? I held while she got a pea. At some point early on she was told " diamonds range anywhere in price form $20- 200,000. Most of the engagements rings here sell for between $1000 and $8,000" and latter "the biggest halfmoon I'd ever seen would be around $5,000" by this time we were communicating only in halfmoon measurements.. This range was not narrow enough. So we discussed peas and halfmoons until we got it down to a $1000 range, she did buy the replacement diamond from us and the price was within the range.
The other I don't recall as much of the exchange but " I will like to know if my repair is complete?" while it seems like an easy question....... if you are unwilling to provide your name , ticket number , address , phone number and don't remember exactly when you dropped it off or who with only that it was a bracelet and the clasp was broken well I really will not be able to find it.....I figured it was the saleslady who was best at dealing with nutty people *to spite the previous exchange this wasn't me, I had no where near the tolorance this woman had*