White Dragon, I recently had a conversation with a reader that went like this:
Caller: "I saw something in your paper about this place that had fitness facilities and just opened. Could you give me more information?"
Me: "OK, that doesn't sound familiar ... when did the story run?"
Caller: "I don't know."
Me: "OK ... do you remember what the name of the place was?"
Caller: "No."
Me: "Where it was?
Caller: "No, I'm not sure."
Me: "Who wrote it?"
Caller: "I don't know."
Me: "OK, what kind of facilities do they have?" (Looking desperately for something, anything, to enter into our archive search. I'd already searched "fitness" and had no luck.)
Caller: "Stuff for seniors?" ("Seniors" and similar identifiers also come up with nothing.)
Me: "Honestly, I don't recall that story and without some sort of identifier, I can't specifically track it down. Are you sure it was in our paper?" (We get calls for stuff that ran in Big City paper and Local Small Weeklies all the time.)
Caller, exasperated: "You're no help at all!" *slams phone down*