An interaction with my assistant, Annie, this week:
BG: I discover a machine I use on a regular basis is malfunctioning in a very bad way. I speak to someone a little more knowledgeable about it and we go through the troubleshooting, ruling out all the previous and possible causes. It leaves us with one possibility: incorrect filling of a consumable product that needs replacing every several uses. Annie is the one performing this task and we have this discussion.
Me: When you fill the Machine, do you cap the opening? [The machine comes with a cap that prevents product from spilling out into a Bad Place]
Annie: What? *Has confused look*
Me: *Explains self in three different ways* Product has been passing into Bad Place which could only happen if the opening isn't capped with the attached stopper. Do you always cap it?
Annie: Oh, no! I just pour around it. It doesn't get in.
Me: Well, some is getting in. I need you to cap the opening every time.
Annie: But I'm really careful not to get it in there.
Me: It's getting in. *Explains danger of this happening*
Annie: I just pour it really low. It's fine.
Me: *Bangs head on wall mentally* Annie, no, you HAVE to cap it from now on. We can't have any possibility of this accidentally happening.
Annie: Well, I'm really careful, but I guess I can do that. *Still seems confused and dreamy*
This is how every conversation goes. I honestly shouldn't have to write and post an SOP for something not much more complicated than filling your car with gas, but that's what I'll be doing at work tomorrow.
And she wonders why I won't let her do anything that requires any skill or attention to detail.