The notary ones reminded me of a brain-hurt conversation I had when I got married and changed my name (double barreled). I'm in the UK btw but got married in the US and changed my name by deed poll after I got back.
I had various documents that needed to go to all the agencies I needed to change my name with - Passport, Driving License, credit cards etc. Rather than send each the documents to each agency individually (and pay to insure the documents each time) I made copies and had these certified at the Post Office. This means that the copies are checked and verified to be a 'complete and true likeness' of the original. They are stamped and signed and you get a separate, Post Office headed form as proof. This way I could send all my documents out at once, rather than waiting for the originals to come back.
This was all accepted, by every agency and company, apart from by one store
card company. The phone conversation went like this:
Store Rep: We received your documents, but they are copies. We need the originals.
Me: The copies are certified by the Post Office. The Passport and Driving License agencies have accepted them. Can you check if you can accept them, rather than me having to send the originals?
Store Rep: The Post Office don't do that.
Me: I don't understand. The forms have been stamped and signed by the Post Office as true copies and I sent the form you get with it as proof.
Store Rep: The Post Office can't do that.
Me: I can assure you they do. I can give you the website address with the details if that helps.
Store Rep: You need to send the originals. These are copies.
Me: Do you have the documents in front of you? *Rep confirms* Can you see the stamp and proof form?
Store Rep: Yes. But that's not something the Post Office can do.
*The way the rep said this was as if the Post Office had done this verification - which is a service they have always done and advertise online - without any legal right to do so. At this point I gave up the fight and asked if there was any way I could make the change without sending the originals, as I was loathe.
Store Rep: You could email a scanned copy
of the original