I sent someone a .pdf document via e-mail yesterday while I was at work.
He e-mailed me back and said the document was printing in black & white, not color.
Right away I thought it was his printer settings, but I printed out the document on my end just to make sure there wasn't anything screwy with the document itself. It printed just fine.
I sent him an e-mail saying the document prints in color on this end, and suggested that he check his printer settings.
He e-mailed back saying "Nope. Still printing B/W" and asked that I send him the color print out.
I called him.
Me: I thought you needed the color print for your meeting today?
Him: Yes, I do. The meeting is in a couple of hours, so if you could fed-ex it or something?
Me (laughing): Fed-ex doesn't work that quickly! (He's several states away from me)
Him: Oh. I guess you're right. I wouldn't get it until tomorrow. That won't work.
Me: Maybe check your printer settings, I can walk you through it.
Him (not really listening to me): I know! Fax it to me!
Me (suspiciously): Do you have a color fax machine?*
Him (interrupting me before I could, yet again, suggest the printer settings): Yeah, yeah, yeah. We get color fax's all the time. Gotta go. (hangs up)
So I fax it to him. I look all over our fax machine looking for a color setting, thinking all the while that this is not going to work.
Sure enough he calls me back.
Him: What's wrong with your document!
Me: There's nothing wrong with the document. Let me walk you . . .
Him: Yes there is! The fax came out B/W! I need color!
Me (trying to calm him): I understand your need for color. Let me help you. If you open up the .pdf that I sent you . . . (I walked him through the steps to the little check box that says print color or b/w, but he couldn't find that check box)
Him: I don't have time for this. (Hangs up.)
To his credit, he e-mailed me back a few hours later sheepishly apologizing for the trouble that he put me through. He admitted the mistake was his. Apparently the printer he was trying to print to was not a color printer. B/W only. He needed to change the "which printer" option from the B/W printer to the color printer in the printer settings.
*Honest question, because I really don't know of any color fax machines, but with technology lately? I really wasn't sure. Do color fax machines exist?