I had a brain hurty conversation today (although, I've had a terrible headache for the past two days, so really all conversations made my brain literally hurt!). Person calls in, I pull her up in our system.
Me: So I show you're approved through *x date* and we need more information from *y person* to look at extending that date...
Her: Why don't I got a paycheck then?
Me: Since *x date* has already passed, we need additional information to try and extend your approval.
Her: I ain't got no paycheck for *x date*, when you sending my money?
Me: I'm sorry, we don't send payment out, that's done through your employer. You would need to ask them about that.
Her: Dat ain't what they say! They say you do it!
Me: I'm sorry, we don't send you checks. Any money comes from your employer. We tell them what dates you're approved for and...
Her: They said you send it out!
Me: I'm sorry, we don't.
Her: I'mma report you to them! (hangs up phone)
Who is she going to report us to? And for what? Who is the mysterious "they"? So many questions, never to be answered!