I have cross-posted this to Professional Darwinism thread. I just had a completely mind-boggling experience at a local fast food place.
I drove up to the drive thru, which was not terribly busy. Please note that on the drive-thru menu, a number 6 is listed as a chicken sandwich. I had to wait at the drive through speaker for several minutes, occasionally asking, "Hello?" and hearing no response. I was about to pull through and leave when the attendant finally answered. I asked for a number 6, which again, was listed as a chicken sandwich meal with a Coke.
The attendant said, "OK, a double cheeseburger combo and a Coke?"
I said, "No, ma'am, a number 6, a chicken sandwich with a Coke, please."
"A number 6 is a double cheeseburger combo, honey." She replied in a rather snotty tone.
"According to your menu, it's a chicken sandwich," I said.
"Well, that's wrong," she said.
"OK, could I please have whatever combo includes a chicken sandwich?" I asked.
Already a little irritated because I was sucked into pretty pointless sandwich debate, I pulled forward and paid for my meal. I paid with a $10 and was supposed to receive $3.97 in change. Rude Attendant, the same one I'd been talking to earlier, handed me $.97 in change, without a word, and then turned her back on me to talk to one of her coworkers. When she reached out to hand me my drink, I said, "Ma'am, I paid with a a $10, I have $3 in change due."
"Well, I've already shut the register drawer," she said, rolling her eyes.
One of her coworkers overheard this exchange and offered her the register key. Rude Attendant realized the coworker had overheard and said, "Yeah, I took her $3. She caught me. I'm trying to steal a whopping $3 from her." in this loud, sarcastic voice and laughed really loud, like I was a completely ridiculous person for wanting my change back. At the point, I had my Icily Polite Face on and was composing a complaint letter in my head.
Rude Attendant handed me my bag of food. I checked the bag and saw my sandwich, so I pulled away, only to hear, "WAIT!" Rude Attendant had put my sandwich on top of items that belonged in an order another employee was putting together. I had to hand my bag back to Rude Attendant so she could straighten it out. At this point, I was holding my tongue because I was REALLY afraid I would say something horribly rude.
Rude Attendant shoved the bag toward me. I took it, without checking it (my fault) and when I got home, I realized that Rude Attendant still ended up giving me the wrong bag. I ended up with a double cheeseburger afterall. (Facepalm.)
I don't think I'm going to bother with a letter to management, because there's no chance I'm ever going back to this restaurant. Somewhere around the change issue, I started wondering whether I was on one of those "What Would You Do?" shows on ABC.