I had a guy call my office the other day to see if I'd received the fax he sent me. The conversation then went like this:
Me: Yes, I got your fax, but I have page 1 of an invoice and the rest of the pages are blank.
Him: Did you turn them over?
Me: No, sir, I'm sorry but if the printed side was not scanned on your side, then I can't see it on my side.
Him: Huh, that's weird, because I sent you all 20 pages at the same time.
Me: Well, sir, could you please resend them, making sure they're all facing the same way? I do need those to complete this order.
Him: Sure, sure, I'll do that in a few minutes, but I'm not sure why you want me to resend. Seems like a waste of paper...but that's technology! Do you need anything else from me?
Me: Yes, actually, I need the original copy of Important Document. Did you send this out already and, if so, can you let me know the tracking number?
Him: Oh, that's one of the pages I faxed.
Me: ...I actually need the physical copy of that one. Could you send it out to me today and let me know the tracking number?
Him: Sure, I can do that. Would you just send me a copy back when you get it then?
He was actually a very pleasant person to talk to, but he was really ignorant about technology which was a bit brain hurty. We've also had an exchange about how to attach an email a few times, until he decided faxing would be easier.