Exchange with a coworker today.
B/G: We are an outpatient medical center pharmacy (an Indian tribal hospital). We have two facilities in my town. Our old pharmacy, where we were until the new hospital was built two years ago, and the pharmacy at the new location. We use the old facility as a mail-out pharmacy End B/G.
Today, I had a woman call who had requested her meds filled on NYD. We keep the hospital pharmacy open for holiday hours on days like this, with a very limited staff. As such, no mail goes out (especially on NYD!), and no FED-EX pickups, obviously. Well, today, she was concerned because she had not received her insulin yet. It should have gone out yesterday, and she should have received it today (overnighted). I called the other facility to ask if they had printed the Fed-ex report yet. Here is our conversation:
Katie: Can you look on the report for today (we receive the report the next morning) and see if Jane Doe's meds went out today, please?
CW: Uh, that's Jayeno Smith?
Katie: No. J-A-N-E D-O-E. Filled 1/1.
CW: Well, they went out on the first. The computer says so.
Katie: No, CW, they didn't. That was New Year's Day, remember? No one worked over there, and fedex did not run.
CW: Well, the computer says it went through. (Repeat this exchange a few times)
Katie: CW, PLEASE look at TODAY's fedex report and see if Jane Doe's name is on it. Please. (While silently banging the phone receiver against my forehead in frustration)
CW: OH! (Thank goodness! Lightbulb moment!) You want me to look at TODAY's report?
Me: Yes please.
CW: OK. Nope, did not go out. Can I help with anything else?
Me: (Crying silently) No. Thank you for looking.
CW: No problem! Call if you need anything else.
Me: I will. (not!) Thank you!