If your restaurant has nothing available other than bottled drinks, don't you think putting up a sign at the start of the DT might be a good idea, instead of getting pissy when customers cycle through the normal drinks options because at 7am they can't quite wrap their brains around a coffee place NOT HAVING ANY COFFEE.
I know DT speakers and whatnot aren't necessarily that great, but how in the WORLD does "Large Diet Coke" come out as "Large Latte"? And, even better question, why is it only one person who hears it that way when every other DT order taker in the building hears it correctly?!!
If I ask for a large diet coke and a sausage bagel, do not, for the love of peanuts, charge me for a bagel meal. Bonus stupid points if you do this when it's a face-to-face transaction. Triple bonus stupid points if you then get pissy about issuing my refund.
(No, these didn't all happen on the same day - thankfully!)