My mom has caused me plenty of brain-hurting moments with computers, too, so I feel your pain, Miss Tickle. She really, really tries and has actually learned to do some stuff on the computer on her own, that I
don't know how to do, because she really wanted to do it. But then she'll call with a problem and can't really explain it to me with words I understand, and can't answer the questions I ask, and can't do simple things like copy and paste or type an address into a browser, and we both just end up really frustrated.
I'm not at all a computer person, I just use them a lot more than she does, so I really don't want to be "responsible" for her computer use and maintenance, but I also don't want to be totally unhelpful.