My mom has caused me plenty of brain-hurting moments with computers, too, so I feel your pain, Miss Tickle. She really, really tries and has actually learned to do some stuff on the computer on her own, that I don't know how to do, because she really wanted to do it. But then she'll call with a problem and can't really explain it to me with words I understand, and can't answer the questions I ask, and can't do simple things like copy and paste or type an address into a browser, and we both just end up really frustrated. I'm not at all a computer person, I just use them a lot more than she does, so I really don't want to be "responsible" for her computer use and maintenance, but I also don't want to be totally unhelpful.
my mom too - it's frustrating because she will call me at work and I try to walk her through it, but it's hard when I can't see what she is doing or show her where to go.
but I remember this one...one time her monitor did die and she had to get another one..
some time after getting a new monitor, she calls me and said she thinks this one died too, I went what it couldn't have, what happened, - she said - it black again and I can't do anything.
me - okay, first you're sure the monitor is on, is the button lit
mom- what button
me - the power button on the monitor, is it lit
mom- I don't know
me - look at the bottom of the monitor - are there any lights lit
mom - no
me - there should be a button on the bottom right, push it in
mom - OH!! - umm never mind