Author Topic: Exchanges with People that Make Your Brain Hurt  (Read 1074659 times)

0 Members and 1 Guest are viewing this topic.

White Dragon

  • Formerly St Monica
  • Hero Member
  • ***
  • Posts: 2590
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7095 on: February 15, 2013, 10:16:17 AM »
Lots of pain to go around on this one!

I needed to sign out some documents from a vendor.
I needed new documents so we could add content and then sign the documents back in.

I carefully filled out the request form and triple checked it to make sure I had the data right.
(I'm on a bit of a personal mission to improve my accuracy.)

So I emailed my request, mentioning several times that I needed them to please create *new* documents for us.

The very polite reply was:

"I'm sorry, we can't sign these out to you as they are already signed out to you."  ??? ???

Ummm...huh? How can we already have these if they don't exist yet?
Double checked the form - yes, it clearly asked for new documents.
Checked all the hidden sections and other pages. Nope, nothing.
Had my supervisor check the request form. Yes, it was 100% correct.

By now, we were going "What on earth are they smoking over there???"

I sent a very polite email back:

"Iím sorry, but Iím really confused.
We are asking for new, not existing documents.

Did I fill out the request incorrectly??"

And I re-attached my request form. (You see where this is going, don't you?)

Shortly I got my reply:

"The attachment on the first email was very different than this one." And she sent back the form I *originally* submitted.

Which was, of course, the wrong one.  ::) ::)
It was a completed request (even said so in the name!) so yes, of course we already had the documents.  :P

My response was a very humble apology for wasting her time and a polite request to please pretend it never happened and could she please process the *correct* form for me?  :)

Some days, I look in the mirror and remind myself that sometimes, I'm a maroon!
My zeal for accuracy got the form right, but I selected the wrong file.  ::)

Midnight Kitty

  • The Queen of Sludge
  • Hero Member
  • ***
  • Posts: 3651
    • The Stoddard's Hale
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7096 on: February 15, 2013, 06:45:17 PM »
My zeal for accuracy got the form right, but I selected the wrong file.  ::)
Are you my sister?  I do stuff like that with embarrassing frequency.  :-[

(I'm on a bit of a personal mission to improve my accuracy.)
Me, too.  For the same reasons.

Some days, I look in the mirror and remind myself that sometimes, I'm a maroon!
I'm a plum. >:D
"The first rule is to keep an untroubled spirit.  The second is to look things in the face and know them for what they are."

Marcus Aurelius

Black Delphinium

  • The Black Flower
  • Super Hero!
  • ****
  • Posts: 7629
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7097 on: February 16, 2013, 10:02:55 AM »
Some days, I look in the mirror and remind myself that sometimes, I'm a maroon!
I'm a plum. >:D
I'm a peach. :-*
When angels go bad, they go worse than anyone. Remember, Lucifer was an angel. ~The Marquis De Carabas

Lady Snowdon

  • Super cool awesome title
  • Super Hero!
  • ****
  • Posts: 6060
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7098 on: February 16, 2013, 10:43:58 AM »
Some days, I look in the mirror and remind myself that sometimes, I'm a maroon!
I'm a plum. >:D
I'm a peach. :-*

I'm your huckleberry!  :P

Diane AKA Traska

  • Hero Member
  • ***
  • Posts: 4760
  • Or you can just call me Diane. (NE USA EHellion)
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7099 on: February 16, 2013, 10:58:41 AM »
Location:
Philadelphia, PA

mmswm

  • Hero Member
  • ***
  • Posts: 2362
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

ladyknight1

  • Super Hero!
  • ****
  • Posts: 8161
  • Operating the logic hammer since 1987.
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7101 on: February 16, 2013, 12:29:14 PM »
I'm a blackberry!  8)

afbluebelle

  • Super Hero!
  • ****
  • Posts: 5371
  • Saving the world one squirrelbot at a time
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7102 on: February 16, 2013, 12:32:05 PM »
I'm a snozzberry!!!! ;D


They taste like snozzberries, you know ;)
My inner (r-word) is having a field day with this one.
-Love is Evol: Christopher Titus-

Lady Snowdon

  • Super cool awesome title
  • Super Hero!
  • ****
  • Posts: 6060
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7103 on: February 16, 2013, 12:59:47 PM »
Short BG - my DH works in inventory and purchasing for a local chain of grocery stores, and as such has lots of contact with receiving and shift supervisors.

At least once a month, he'll have a version of the following conversation:

*phone rings on a Saturday or Sunday*

Random Guy (RG): LordSnowdon, we're out of *insert random ingredient here*!
DH: Are you sure?  I know we were supposed to get a shipment in yesterday.
RG: I'm sure!  There's none in *place ingredient shouldn't be*!
DH: Have you checked *correct place for ingredient*?
RG: No...
DH: Have you checked *other possible site*?
RG: Well, no.
DH: Why don't you check those places and see if you can find any.  If you don't find any there, send me an email, and I'll order more. 
RG: So...you think we might have some *ingredient* still? 
DH:  ???  I know we have some, since we got a shipment yesterday.
RG: Oh.  Well, I guess I can look around some more...

I have no idea why these guys cannot think to *look* for something before they call my DH to complain that they don't have any of it!  I keep telling him he needs to record himself saying "Please check all the coolers and on the dock" and just play it on repeat when they call.  9 times out of 10, he comes home the next day, and when I ask if they had to order more *whatever*, he says "No, we had it.  It was in *correct place*". 

blue2000

  • It is never too late to be what you might have been
  • Super Hero!
  • ****
  • Posts: 6864
  • Two kitties - No waiting. And no sleeping either.
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7104 on: February 16, 2013, 08:21:47 PM »
Short BG - my DH works in inventory and purchasing for a local chain of grocery stores, and as such has lots of contact with receiving and shift supervisors.

At least once a month, he'll have a version of the following conversation:

*phone rings on a Saturday or Sunday*

Random Guy (RG): LordSnowdon, we're out of *insert random ingredient here*!
DH: Are you sure?  I know we were supposed to get a shipment in yesterday.
RG: I'm sure!  There's none in *place ingredient shouldn't be*!
DH: Have you checked *correct place for ingredient*?
RG: No...
DH: Have you checked *other possible site*?
RG: Well, no.
DH: Why don't you check those places and see if you can find any.  If you don't find any there, send me an email, and I'll order more. 
RG: So...you think we might have some *ingredient* still? 
DH:  ???  I know we have some, since we got a shipment yesterday.
RG: Oh.  Well, I guess I can look around some more...

I have no idea why these guys cannot think to *look* for something before they call my DH to complain that they don't have any of it!  I keep telling him he needs to record himself saying "Please check all the coolers and on the dock" and just play it on repeat when they call.  9 times out of 10, he comes home the next day, and when I ask if they had to order more *whatever*, he says "No, we had it.  It was in *correct place*". 

We get the opposite brain hurty conversation at our store with some of the supervisors (not supply chain management).

"We are out of X. There is none on the shelf, and none in the storage bins. We need to order some."
"The computer says we have lots! You need to go look in the bins!"
"We LOOKED in the bins. We have none. They are on sale. We need to order some."
"Well look again! We are supposed to have five thousand!"
"Buddy, if we had five thousand they would fill the whole twelve-foot bin and then some. Do you SEE twelve feet of X product?"
"...Oh... OK, we'll order some..."

Or another conversation, just as fun -
 
"We are out of X. We need some, since it is on sale this week."
"We have lots in the back!"
"Where in the back?? They aren't in the bins or in Receiving."
"They are in the back corner of Y. We had to put stuff back there to make room for the sale items."
"That IS a sale item."
"...Oh... right."
You are only young once. After that you have to think up some other excuse.

Reika

  • Hero Member
  • ***
  • Posts: 3051
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7105 on: February 16, 2013, 10:41:03 PM »

I have no idea why these guys cannot think to *look* for something before they call my DH to complain that they don't have any of it!  I keep telling him he needs to record himself saying "Please check all the coolers and on the dock" and just play it on repeat when they call.  9 times out of 10, he comes home the next day, and when I ask if they had to order more *whatever*, he says "No, we had it.  It was in *correct place*".

Sounds like a good chunk of the people I work with. I work for a competitor of Aflac, and in my call center I do internal helpline as well as escalation. Most of the time the reps would get their answers if they just looked at the policy benefits, or the claims system, or the system that has electronic images of documents we've gotten on policies. Then they get annoyed when we asked them if they did their research before calling us, then verbally pout when we make them actually look stuff up instead of spoon feeding them the information.

ladyknight1

  • Super Hero!
  • ****
  • Posts: 8161
  • Operating the logic hammer since 1987.
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7106 on: February 18, 2013, 08:42:26 AM »
When I am training new staff, I...

Give them a very concise manual
Show them what to do
Watch them do it
Then let them practice on their own

This is a time consuming process, but the results are worth the time. New location manager does not agree. She things I am taking too long to train her staff person and that the training is unnecessary. My boss and I beg to differ.

Reika

  • Hero Member
  • ***
  • Posts: 3051
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7107 on: February 18, 2013, 11:44:47 AM »
When I am training new staff, I...

Give them a very concise manual
Show them what to do
Watch them do it
Then let them practice on their own

This is a time consuming process, but the results are worth the time. New location manager does not agree. She things I am taking too long to train her staff person and that the training is unnecessary. My boss and I beg to differ.

Having been dealing with the horrible combination of lazy people who haven't had proper training, I have to support you and your boss. :)

Syfygeek

  • Member
  • **
  • Posts: 626
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7108 on: February 18, 2013, 01:50:28 PM »
I've been having a rash of brain hurty conversations lately. The weird thing is these usually happen via text, so I know that I'm not being misheard. The first conversation was with a friend on Sunday:

Me: So, do you want to hang out later or not in the mood for company?
Him: I'm busy right now, could we do later?
Me: Um... I was asking about later. Not now.
Him: Yeah, I can't do now, so later would be better.

And then yesterday I was texting my mother about what soup she wanted to split for lunch:

Me: So there's chicken and quinoa with poblano peppers or Moraccan chicken with chickpeas. Which do you prefer?
Mom: I'll try the one with the chicken.
Me: You realize they both have chicken, right?
Mom: Oh...

And no, she wasn't making a joke, she honestly missed the fact that they both had chicken. Neither one is actually a big deal, but it does kind of bug me...

For some reason I have to know, which soup did she pick?
That's my purse! I don't know you!

Elisabunny

  • Hero Member
  • ***
  • Posts: 1371
Re: Exchanges with People that Make Your Brain Hurt
« Reply #7109 on: February 18, 2013, 04:14:55 PM »
Nearly every person that moves to my area (plus any local teens who haven't come across this info before) eventually has the same brain-hurty conversation. >:D

BG: About an hour from MyTown, out in the middle of a desert, is a nuclear research facility, which is commonly referred to as The Site.  Among the many people who work there are those who are training to serve on Navy nuclear-powered submarines.  So we get some version of the following:

Local: blah, blah, blah Navy guys.
Newcomer: Navy??
Local: Yeah, *short explanation*
Newcomer: Oh, ok.  Wait-- sailors.  Stationed in the middle of a desert.  *sproiinnng*
You must remember this: a ghoti is still a fish...