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Author Topic: Exchanges with People that Make Your Brain Hurt  (Read 2415038 times)

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Reika

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7035 on: February 16, 2013, 09:41:03 PM »

I have no idea why these guys cannot think to *look* for something before they call my DH to complain that they don't have any of it!  I keep telling him he needs to record himself saying "Please check all the coolers and on the dock" and just play it on repeat when they call.  9 times out of 10, he comes home the next day, and when I ask if they had to order more *whatever*, he says "No, we had it.  It was in *correct place*".

Sounds like a good chunk of the people I work with. I work for a competitor of Aflac, and in my call center I do internal helpline as well as escalation. Most of the time the reps would get their answers if they just looked at the policy benefits, or the claims system, or the system that has electronic images of documents we've gotten on policies. Then they get annoyed when we asked them if they did their research before calling us, then verbally pout when we make them actually look stuff up instead of spoon feeding them the information.

ladyknight1

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7036 on: February 18, 2013, 07:42:26 AM »
When I am training new staff, I...

Give them a very concise manual
Show them what to do
Watch them do it
Then let them practice on their own

This is a time consuming process, but the results are worth the time. New location manager does not agree. She things I am taking too long to train her staff person and that the training is unnecessary. My boss and I beg to differ.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Reika

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7037 on: February 18, 2013, 10:44:47 AM »
When I am training new staff, I...

Give them a very concise manual
Show them what to do
Watch them do it
Then let them practice on their own

This is a time consuming process, but the results are worth the time. New location manager does not agree. She things I am taking too long to train her staff person and that the training is unnecessary. My boss and I beg to differ.

Having been dealing with the horrible combination of lazy people who haven't had proper training, I have to support you and your boss. :)

Syfygeek

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7038 on: February 18, 2013, 12:50:28 PM »
I've been having a rash of brain hurty conversations lately. The weird thing is these usually happen via text, so I know that I'm not being misheard. The first conversation was with a friend on Sunday:

Me: So, do you want to hang out later or not in the mood for company?
Him: I'm busy right now, could we do later?
Me: Um... I was asking about later. Not now.
Him: Yeah, I can't do now, so later would be better.

And then yesterday I was texting my mother about what soup she wanted to split for lunch:

Me: So there's chicken and quinoa with poblano peppers or Moraccan chicken with chickpeas. Which do you prefer?
Mom: I'll try the one with the chicken.
Me: You realize they both have chicken, right?
Mom: Oh...

And no, she wasn't making a joke, she honestly missed the fact that they both had chicken. Neither one is actually a big deal, but it does kind of bug me...

For some reason I have to know, which soup did she pick?
That's my purse! I don't know you!

Elisabunny

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7039 on: February 18, 2013, 03:14:55 PM »
Nearly every person that moves to my area (plus any local teens who haven't come across this info before) eventually has the same brain-hurty conversation. >:D

BG: About an hour from MyTown, out in the middle of a desert, is a nuclear research facility, which is commonly referred to as The Site.  Among the many people who work there are those who are training to serve on Navy nuclear-powered submarines.  So we get some version of the following:

Local: blah, blah, blah Navy guys.
Newcomer: Navy??
Local: Yeah, *short explanation*
Newcomer: Oh, ok.  Wait-- sailors.  Stationed in the middle of a desert.  *sproiinnng*
You must remember this: a ghoti is still a fish...

Reader

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7040 on: February 18, 2013, 03:50:17 PM »
Had one with my coworker Friday.  My car was in the shop from Friday morning till today.  I clean one of our accounts at night.  I was scheduled for Friday night.  So I couldn't work.  My coworker, who knew my car was in the shop, wanted me to go to the account on Saturday because I couldn't go Friday night.  I had to remind her that if my car isn't fixed by 6pm Friday I wouldn't have a car all weekend, so it was not possible. 

mmswm

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7041 on: February 18, 2013, 03:51:22 PM »
Nearly every person that moves to my area (plus any local teens who haven't come across this info before) eventually has the same brain-hurty conversation. >:D

BG: About an hour from MyTown, out in the middle of a desert, is a nuclear research facility, which is commonly referred to as The Site.  Among the many people who work there are those who are training to serve on Navy nuclear-powered submarines.  So we get some version of the following:

Local: blah, blah, blah Navy guys.
Newcomer: Navy??
Local: Yeah, *short explanation*
Newcomer: Oh, ok.  Wait-- sailors.  Stationed in the middle of a desert.  *sproiinnng*

I think I know where you live, as my brother-in-law was stationed at a site just like that. :)
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

ladyknight1

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7042 on: February 18, 2013, 04:55:33 PM »
DS was off school today, so I asked him to make the bean soup for dinner. All he had to do was...

Check the beans for rocks and bad beans
Rinse the beans
Add them to a pot
Add water
Add pork bones
Let them boil, then reduce to simmer

I got home, to find it sitting there, on low, not even simmering. I don't think they ever went to a boil. I don't think we will be having bean soup tonight for dinner.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

Amava

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7043 on: February 18, 2013, 05:04:18 PM »
DS was off school today, so I asked him to make the bean soup for dinner. All he had to do was...

Check the beans for rocks and bad beans
Rinse the beans
Add them to a pot
Add water
Add pork bones
Let them boil, then reduce to simmer

I got home, to find it sitting there, on low, not even simmering. I don't think they ever went to a boil. I don't think we will be having bean soup tonight for dinner.

If it's a comfort, it's better than coming home to a pot full of black-burned beans and a kitchen full of smoke that reeks for a week.  ;D

WillyNilly

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7044 on: February 18, 2013, 05:20:53 PM »
Had one with my coworker Friday.  My car was in the shop from Friday morning till today.  I clean one of our accounts at night.  I was scheduled for Friday night.  So I couldn't work.  My coworker, who knew my car was in the shop, wanted me to go to the account on Saturday because I couldn't go Friday night.  I had to remind her that if my car isn't fixed by 6pm Friday I wouldn't have a car all weekend, so it was not possible.

This hurts my brain. If your car is done on Friday evening, why wouldn't you have a car for Saturday?

jedikaiti

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7045 on: February 18, 2013, 05:25:27 PM »
Had one with my coworker Friday.  My car was in the shop from Friday morning till today.  I clean one of our accounts at night.  I was scheduled for Friday night.  So I couldn't work.  My coworker, who knew my car was in the shop, wanted me to go to the account on Saturday because I couldn't go Friday night.  I had to remind her that if my car isn't fixed by 6pm Friday I wouldn't have a car all weekend, so it was not possible.

To be fair, there are auto shops that are open on the weekend. I only wish more of them were.
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

sevenday

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7046 on: February 18, 2013, 05:30:48 PM »
Depends on WHEN it's done on Friday.  If you have no transportation to the place and they're about to close when they call you to tell you the car is done, you don't really have a choice but to let it sit there until they're open again (and of the handful of car repair places near me, only one has Saturday hours).  I've run into that problem before when I had no one available to give me a ride there to pick up the car when they called me at 5:15 - closing time 5:30 - and they're half an hour across town anyway.

jedikaiti

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7047 on: February 18, 2013, 05:34:04 PM »
In my experience, if they're going to finish it that close to closing, they usually tell me in advance, so I can just show up at 5:25, pay the bill, and be on my way. Actually, I have found most places will tell me "Yea, we'll have it done by 5, we close at 5:30." Then they call at 3 and tell me it's done already. :-)
What part of v_e = \sqrt{\frac{2GM}{r}} don't you understand? It's only rocket science!

"The problem with re-examining your brilliant ideas is that more often than not, you discover they are the intellectual equivalent of saying, 'Hold my beer and watch this!'" - Cindy Couture

laud_shy_girl

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7048 on: February 18, 2013, 05:47:30 PM »
I once had a brain hurt with a boss from many many moons ago.

Basic maths and common sense.

You have space for 3 items but they come in a (smallest) box of 6. 3 go out on the shelf, 3 go to Over Stock (OS) in the ware house.

No matter how often I explained, the Store manager would tell me off each and every week for having OS and when I asked what she wanted me to do?

Wait until my levels are lower before I order. I waited until I had Non left (which she complained about, because of empty shelf space.) but of course come delivery I still had OS.

Finally she told me she would do an order and I had to watch and I better pay attention etc etc. so I did.
I still remember the look on her face when the first order came in  >:D we had so much OS as she had been all high and mighty and no matter how hard I tried to explain that she was ordering 'Units of' not individual lights she would not listen.

So where I was ordering 1(box of 6) because I needed 3, she ordered 3(boxes of 6) because we "only need 3" there were no less than 8 items that had a smiler set up, and where I had 2 left of somethings and would not have ordered she did because "we need 1 more to make 3".

She left me alone after that, I guess my 1/2 a pallet of OS did not look so bad compared to her 4 pallets of OS and me asking her where I was meant to put it as it wouldn't all fit on my shelves out back.
“For too long, we've assumed that there is a single template for human nature, which is why we diagnose most deviations as disorders. But the reality is that there are many different kinds of minds. And that's a very good thing.” - Jonah Lehrer

WillyNilly

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7049 on: February 18, 2013, 06:03:45 PM »
Back on the mechanic thing... I have never known a garage having to be open. I guess that's the confusion for me. You give your credit card # over the phone when they are open and they tell you where they are parking it. You bring a spare key and pick it up whenever you get a ride. No need to interact or have them open for business - cars are routinely left outside of businesses, they are built for it.

Heckling, as often as not the mechanic is closed when I drop off as well. I just park it in their lot, and drop an envelope in their mailslot with my key, and a note with my name, plate #, phone #, and a brief description of the problem.


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