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Author Topic: Exchanges with People that Make Your Brain Hurt  (Read 2417028 times)

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gramma dishes

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7065 on: February 20, 2013, 07:56:07 PM »
^^^  Oh Dear Deity, that's so sad.   :'(

Hopefully she'll either find a way to be able to stay in your school district or perhaps move to a new one which knows how to treat special needs children.  What a horrible position to be in as a parent.


Acadianna

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7066 on: February 20, 2013, 09:27:17 PM »
She may have to move out of our zone and wants to try and get a transfer so he can stay. The teachers he has had at our school have all worked with her. The previous school told her she was a horrible parent and needed to spank him more often. Then made her sign a consent to corporal punishment on condition of him staying in school. They gave him swats more than once. He was in KINDER at the time. His behavior problems are a result of brain chemistry problems - and he is the sweetest open hearted little boy who struggles so hard to be good but sometimes just can't cope. I would give him a big hug tomorrow - but he doesn't like being touched - so maybe an air five.

I hope he's able to transfer and stay at your school.  He needs teachers like you.

lady_disdain

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7067 on: February 20, 2013, 11:09:39 PM »
I am constantly amazed by the number of recipes I see that call for canned mushrooms. Mushrooms are inexpensive and plentiful in my area, and we go through 3 pounds a week.

My DH makes my brain hurt as he complains about the cost of milk ($4/gal) and eggs ($2.50/dozen), but has no qualms on buying pomegranate juice ($10/2 liters) or whey powder ($8/lb). I still send him to the store when needed.  >:D

They are very expensive here, though, and I can only find fresh shiitake, shimeji, portobello and paris.

Cami

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7068 on: February 21, 2013, 09:42:17 AM »
I am constantly amazed by the number of recipes I see that call for canned mushrooms. Mushrooms are inexpensive and plentiful in my area, and we go through 3 pounds a week.

My DH makes my brain hurt as he complains about the cost of milk ($4/gal) and eggs ($2.50/dozen), but has no qualms on buying pomegranate juice ($10/2 liters) or whey powder ($8/lb). I still send him to the store when needed.  >:D

They're not inexpensive or plentiful in my area. Moreover, fresh mushrooms are generally sold in packs so large that they would go bad long before we'd ever use them as neither dh nor I like them that much.

Mal

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7069 on: February 21, 2013, 09:45:02 AM »
Thursday, 4 p.m. at a public library:

Customer: "I'm looking for a book."
Me: "Can you tell me the title?"
Customer: "No, just tell me the general area where to look, I'm sure I'll find it."
Me: "I'm afraid I can't help you unless you tell me which book you are looking for."
Customer: "I'd prefer my privacy if you don't mind."
Me: "Sorry, but in that case I cannot help you, you'll have to look it up yourself. Do you want me to show you how the catalog works?"
Customer: "Nevermind. You are very rude, by the way!"

...words! I have none!

ladyknight1

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7070 on: February 21, 2013, 09:54:56 AM »
I am constantly amazed by the number of recipes I see that call for canned mushrooms. Mushrooms are inexpensive and plentiful in my area, and we go through 3 pounds a week.

My DH makes my brain hurt as he complains about the cost of milk ($4/gal) and eggs ($2.50/dozen), but has no qualms on buying pomegranate juice ($10/2 liters) or whey powder ($8/lb). I still send him to the store when needed.  >:D

They are very expensive here, though, and I can only find fresh shiitake, shimeji, portobello and paris.

I understand. I generally buy crimini mushrooms. We have a strain of Hobbit in our family, DH and DS love them raw too.
“All that is gold does not glitter, Not all those who wander are lost; The old that is strong does not wither, Deep roots are not reached by the frost."
-J.R.R Tolkien

MrTango

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7071 on: February 21, 2013, 10:48:57 AM »
Thursday, 4 p.m. at a public library:

Customer: "I'm looking for a book."
Me: "Can you tell me the title?"
Customer: "No, just tell me the general area where to look, I'm sure I'll find it."
Me: "I'm afraid I can't help you unless you tell me which book you are looking for."
Customer: "I'd prefer my privacy if you don't mind."
Me: "Sorry, but in that case I cannot help you, you'll have to look it up yourself. Do you want me to show you how the catalog works?"
Customer: "Nevermind. You are very rude, by the way!"

...words! I have none!

Customer: "No, just tell me the general area where to look, I'm sure I'll find it."
Evil Tango: "You might try on one of the shelves in the building."

mmswm

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7072 on: February 21, 2013, 11:17:22 AM »
During my time at MajorBank I had quite a few exchanges that made by brain hurt and all followed a similar pattern. It was usually something like this:

Banker: My customer wants you to do X to fix the problem.
Me:  I'd love to do that, but I can't.  It's against the law.
Banker: My customer is threatening to close all his accounts if we don't do X.
Me: I'd really love to oblige your customer, and we really do love our customers, but not enough to break the law for them.
Banker: Are you sure you can't do X?
Me: I'm positive.  Here, I'm sending you an email that has the portion of the UCC that deals with this.
(Banker reads the code)
Banker: But are you sure you can't do X?
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

cabbageweevil

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7073 on: February 21, 2013, 11:43:55 AM »
Nearly every person that moves to my area (plus any local teens who haven't come across this info before) eventually has the same brain-hurty conversation. >:D

BG: About an hour from MyTown, out in the middle of a desert, is a nuclear research facility, which is commonly referred to as The Site.  Among the many people who work there are those who are training to serve on Navy nuclear-powered submarines.  So we get some version of the following:

Local: blah, blah, blah Navy guys.
Newcomer: Navy??
Local: Yeah, *short explanation*
Newcomer: Oh, ok.  Wait-- sailors.  Stationed in the middle of a desert.  *sproiinnng*
Way back when, I went with several people in a college class to a town in the middle-of-nowhere Nevada, for a research project.  In the evening, we all headed for the only casino in town.

The biggest employer in the town was the Navy, which had a training facility in the area for pilots--enough desolation so they could practice using weapons.  Nevada has no ocean. A lot of it is desert. Military people being military people, the Navy stationed law enforcement officers in the casino to help with security. The Navy calls these "Shore Patrol," because the main function is to "make certain that sailors on liberty do not become too rowdy." That's mostly in a port town, not in the middle of the desert.
Same kind of thing in the UK, on a much smaller geographical scale.  Britain's Royal Navy has various establishments and facilities based on shore, sometimes a long way inland; traditionally, these are officially titled "H.M.S. [Her Majesty's Ship] [insert name]..."  People here generally just reckon, in a slightly bemused way, that nautical types can be a bit strange...

lady_disdain

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7074 on: February 21, 2013, 11:59:30 AM »
I am constantly amazed by the number of recipes I see that call for canned mushrooms. Mushrooms are inexpensive and plentiful in my area, and we go through 3 pounds a week.

My DH makes my brain hurt as he complains about the cost of milk ($4/gal) and eggs ($2.50/dozen), but has no qualms on buying pomegranate juice ($10/2 liters) or whey powder ($8/lb). I still send him to the store when needed.  >:D

They are very expensive here, though, and I can only find fresh shiitake, shimeji, portobello and paris.

I understand. I generally buy crimini mushrooms. We have a strain of Hobbit in our family, DH and DS love them raw too.

I love raw mushrooms, sliced in a salad with spinach, olives and cheese. With a nice dressing. Sorry! I got carried away there. I am still trying to find an occasion that would justify making Pioneer Woman's burgundy mushrooms. They look so delicious!

Back to head hurts! We also have naval bases that are classified as ships (because of a whole range of reasons). The fun part is that they must follow a lot of the ship protocols, including, for example, having the "crew" line up on "the ship's deck" to welcome official visitors. In practice, it means that the staff has to line up along the fence, just as if it were the railings of a ship.

nekoro

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7075 on: February 21, 2013, 12:55:17 PM »
The way our billing system cycles can be confusing for customers, I understand.  But this customer went off the rails midway through the conversation, and I never found her again. We generate and mail out bills on the 1st of each month.  We operate under the official assumption that customers will receive their bills by no later than the 15th, and bills are due on the 25th.  If we haven't received your payment by the last day of the month, the bill we generate on the 1st of the next month includes a blurb about how that is now considered past due, and we add that amount to your current bill.  Thus, if you haven't paid your January bill by the 31st of January, your February bill includes Jan+Feb to become your total. 

Now, if we get your payment after we generate your bill, but before you get it, you will get a bill including the amount that you already paid.  Enter the customer.

Customer: "I have this bill from you that says I never paid for January, but I mailed out the check on the 20th."
Me: "All right, I do show that we received your payment on January 31st, it looks like our billing system sent out your February bill before that had fully posted, which is why it's showing on your February bill.  I do apologize for that, I'll make sure you don't see any late fees, and all you owe is the amount for February, which is $X."
Customer: "But I don't understand, why would you add that amount to my February bill when I paid it?"

I explain the above information to the customer, apologize again, and tell them that it took about 24 hours for the payment to get from our mailroom to our billing system, by which point the new bill was generated.

Customer: "But I mailed that payment on the 20th!  Why did it take so long for you to put it in the system?"
Me: "Well, that's something that you would need to take up with the Postal Service.  If you mailed it on the 20th and it took 11 days to get to us, then the delay happened with them."
Customer: "But I don't understand why it wouldn't be in your system until the 31st."
Me: "...Well, because the post office took that long to get the check to us."
Customer: "But I mailed it on the 20th!  Why don't you have it in your system that I paid on the 20th?"
Me: "...Because we didn't get it on the 20th.  We got it on the 31st."
Customer: "But your system should list it for the day that I mailed it!"
Me: "I definitely see where you're coming from, but unfortunately, we can't list the payment in our system until we get it.  I get that once you've mailed it, you consider it paid, but we don't consider it paid until we actually get the check."
Customer: "I don't understand this.  It doesn't make any sense.  You should accept the payment for the day I paid it." Click.

I'm condensing slightly, we actually went around about 3 times before the customer gave up.

gramma dishes

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7076 on: February 21, 2013, 01:52:23 PM »
^^^

Translation ~~

Customer:  "Well, I dated the check the 20th but didn't actually mail it out until the 27th."   ;) 

PastryGoddess

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7077 on: February 21, 2013, 02:15:09 PM »
^^^

Translation ~~

Customer:  "Well, I dated the check the 20th but didn't actually mail it out until the 27th."   ;) 

You beat me to it

mmswm

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7078 on: February 21, 2013, 02:37:27 PM »
I've seen that situation several times before when I was working loans/lines. It got even worse with new regulations that required us to send out the new bills on lines of credit 27 (I think) days before the due date. If your payment for the previous month was more than a few days late, the next bill would show it as unpaid, since we had to generate the bill so early.  This was made even worse when the type of account involved had a grace period where a late payment didn't generate a fee.

So, lets say that a payment due date was the 15th with a 10 day grace.  We had to send the bill out no later than the 18th or 19th.  If you regularly pay the bill on the 25th (the last day of your grace) you will get a  bill every month with the "late" payment and the "new" payment listed as due. I can't tell you the number of times I went 'round in circles on this one.  I was so glad to move into a department with no customer contact.  I don't do well with customers.
Some people lift weights.  I lift measures.  It's a far more esoteric workout. - (Quoted from a personal friend)

hobish

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Re: Exchanges with People that Make Your Brain Hurt
« Reply #7079 on: February 21, 2013, 03:40:32 PM »
During my time at MajorBank I had quite a few exchanges that made by brain hurt and all followed a similar pattern. It was usually something like this:

Banker: My customer wants you to do X to fix the problem.
Me:  I'd love to do that, but I can't.  It's against the law.
Banker: My customer is threatening to close all his accounts if we don't do X.
Me: I'd really love to oblige your customer, and we really do love our customers, but not enough to break the law for them.
Banker: Are you sure you can't do X?
Me: I'm positive.  Here, I'm sending you an email that has the portion of the UCC that deals with this.
(Banker reads the code)
Banker: But are you sure you can't do X?

That definitely sounds familiar. I do underwriting for a mortgage company, specifically in condos and co-ops. The things people want me to do… ! And now I am working on a pilot program that I love, so all my loans are co-ops, and they are all in the same general area. The new argument is, “but my customer is a high profile client with a lot of money invested.” Um … yeah … they’re all Upper East Side apartments … ALL of them are high profile clients with a lot of money invested.
It's alright, man. I'm only bleeding, man. Stay hungry, stay free, and do the best you can.
~Gaslight Anthem


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