One of my otherwise favorite coworkers turns into a computer tyrant when attempting to teach others how to do certain actions. When she was teaching me to take over acquisitions her favorite disclaimer when I went seeking help was "All you need to know is WHY you do it and the sequence should follow." And I would reply "I KNOW why I do it, but if I don't know which little grey boxes to click on at which moment, the why is kind of going to be messed up by the WHEN." She trained over a dozen of us on how to set up computers customized specifically for us and she went SO fast (and kept telling us "You don't need to take notes! It's all on the cheat sheet." The cheat sheet consisted of a numerical list, each number followed by a key word for commands to be done in safe mode and in other "hidden" areas of the computer...but without any instructions on how to get to safe mode or any of the artificially created "safe" areas. Nor were there any explanations that you had to do things like right click while holding down two or three other keys at once. Sure, the sequence was there, but there was no way to access the right places to perform the sequence.
Her response was that we were all technophobes. THESE days she's been stuck doing things that don't come naturally to her and you ought to see the flurry of notetaking that follows.
And, I simply have to add a new patron circular conversation I just had in which the patron was trying (without success) to open up his gmail account using his home mailing address and various passwords because he wasn't sure which was the right password. I pointed out that his email address would be whatever username he gave himself plus @gmail.com.
"Well, I KNOW that, but I don't know how to make that little "a in the circle thing"."
I showed him how to do that and he asks "Which of these is my user ID?"
"Uh, they both say password."
"Yeah, but which one should I try as my user ID?"
"Try one as ID and the other as password, and if they don't work, then switch."
"But which one LOOKS like a user ID?"
Lather. Rinse. Repeat.
Of course, we finally ascertained that both of those were passwords for his YAHOO account, that he didn't have a gmail account and ultimately, he had to create a whole new password and user ID. This just happened within the last hour.
Ten minutes ago he trotted up to my desk with his NEW information and said "So it's asking me to log in with my user ID and my password. Which of these do I put into the user ID box? Which goes in the password box?" AIGH.
Oh, and I should point out that this patron has been using and logging on to this internet and email just fine for the last year. Not sure what happened today. Maybe another personality is driving the bus and got lost.