Author Topic: Waiting at the doctor's office  (Read 10191 times)

0 Members and 1 Guest are viewing this topic.

kherbert05

  • Super Hero!
  • ****
  • Posts: 10342
    • Trees downed in my yard by Ike and the clean up
Re: Waiting at the doctor's office
« Reply #30 on: February 22, 2012, 12:19:23 AM »
Doctor's offices I've fired one doctor for keeping me waiting to long. I fired another one for insisting I leave his office ASAP after getting allergy shots. I was supposed to be monitored for 45 minutes after. I gave up on the allergy shots. (I was at University 3 hours from home in a smallish town)


My father once sent a doctor's office a bill for his consulting time. He had called been told the doctor was running on time. Got there wasn't seen for 2 hours. He never had a problem again.


ER's For all but 2 of my 20 + visits I'm the person that came in after you and triag had an O2 monitor on me and rushed me to the back before you. I've heard several people yell at the people on triag. So those times I had to wait to have my possible broken wrist X-rayed, I just considered myself lucky that I wasn't having a life threatening allergic reaction.
Don't Teach Them For Your Past. Teach Them For Their Future

Mr Wigglybones

  • Jr. Member
  • *
  • Posts: 86
Re: Waiting at the doctor's office
« Reply #31 on: February 22, 2012, 02:36:56 AM »
After about 20 minutes I will ask how long the wait will be and how many people are ahead; depending on the answer I'll wait a little bit longer or I will reschedule. I no longer have the time nor patience to put up with such ridiculous waiting times. Just one of the many reasons I generally do not go to the doctor any more.

Girly

  • Member
  • **
  • Posts: 886
Re: Waiting at the doctor's office
« Reply #32 on: February 22, 2012, 10:13:36 AM »
30 minutes here as well.

I did wait for an hour at an allergist when I first moved to the small town here. After 30 minutes, I asked how much longer, and they said it would be only 5 more minutes.  After 30 more minutes, I went to cancel my appointment, and they tried to charge me the $25 cancellation fee for not cancelling more than 24 hours before the scheduled appointment. After I (politely) told them to shove it, I left. A couple of days later, I checked my insurance, and they charged them for the visit!!!! And my insurance was going to charge me for my copay!!! A quick call to the insurance company fixed that.

This is what always concerned me, when I have been tempted to leave.  Has anyone else had this problem of being billed, or do the physicians' offices just let it go?

Or the offices that make you pay your copay before you sit down in the waiting room... to make sure you don't 'lose' that credit if you end up rescheduling.

BeagleMommy

  • Hero Member
  • ***
  • Posts: 3131
Re: Waiting at the doctor's office
« Reply #33 on: February 22, 2012, 04:29:08 PM »
I've been fortunate that I've never had to wait longer than an hour and that was because the doctor had an emergency.  However, the cadre of doctors I see all require me to take different amounts of time off.

Endocrinologist - he's the best around and the rare doctor who will stay with a patient as long as the patient has questions.  I usually take half a day off when I need to see him.

Retina Specialist - pretty much on time, but it depends on if he dialates my eyes or not.  Usually I go in to work 1-2 hours late.

Ortho:  runs like a Swiss watch.  I've never had to wait on him. Go in late 1 hour.

GP:  usually gets me in withing 15 minutes.  Go in late 1 hour.

I think after 20 minutes I'd ask if it would be much longer.  If it was longer than 10 minutes more, I'd reschedule.

Breezygirl

  • Member
  • **
  • Posts: 428
Re: Waiting at the doctor's office
« Reply #34 on: February 22, 2012, 06:11:27 PM »
On routine doctors appointments it's fairly normal here to wait over an hour, specialist I've waited up to four hours after my appointed time. You don't want to leave as the wait will be the same next time and it can take months or almost a year to get in for an appointment with some specialists.

 Most of the reception desks the last few years in emergency rooms and doctor offices have a notice posted on the desk not to ask them how long it will be. Very frustrating as once the receptionist forgot to add my husband as being there and finally after he realized he was long sitting there after several people who came in after him had already been seen and left, he asked and the receptionist just laughed said "Opps." and never apologized.  ???
Someday, somehow, somewhere.....

JenJay

  • I'm a nonconformist who doesn't conform to the prevailing standards of nonconformity.
  • Super Hero!
  • ****
  • Posts: 6116
Re: Waiting at the doctor's office
« Reply #35 on: February 22, 2012, 07:28:14 PM »
I've been really lucky and only had this happen a couple of times. I always give them about 45 minutes and then go up and let them know I have to leave (which has always been the truth, as my kids were due home from school). One time they got me back to the room promptly and then left me sitting there for 45 minutes. I was dressing as the doctor came in and I told him I had 15 minutes until my child was stepping off the bus, it would take me 5 to get home, and there was no way I wanted him to rush through my appointment. The very same happened to DH except the doctor didn't come in so he just up and left. It took them another 20 minutes to notice he was gone and then the receptionist called and asked him to come back, promising he'd be seen immediately. We lived 5 minutes away so he went.

Every time they have either not charged us or applied the fee we'd already paid to my make-up appointment, which we've always been able to schedule for no more than a few days later. Once the doctor (a surgeon I'd waited weeks to get in to whose patient had an emergency) called me personally, apologizing profusely, and insisted I come the next day during his lunch hour. I tried to protest (I had several days free) but he insisted that he'd taken up an hour of my time and it was the least he could do. He was a very considerate man and scheduled his appointments so that he had plenty of time to answer questions, do a thorough work-up, etc. I wish I could have made him my GP!

TZ

  • Member
  • **
  • Posts: 600
Re: Waiting at the doctor's office
« Reply #36 on: February 22, 2012, 10:44:35 PM »
A family member actually got fired by her doctor for asking about the wait time. She was a new patient there for her first appointment. After waiting 45 minutes, she asked the receptionist how much longer the doctor was expected to be. The receptionist was extremely huffy about the whole thing.

Later, when my family member finally got back to the exam room, the office manager (doctor's wife) lit into her about how inappropriate it was to ask about the wait time. Office manager snidely commented that family member obviously wasn't from the area or she'd know a long wait was expected and understand that the doctor doesn't owe anyone an explanation. Family member calmly informed office manager that, while she may have recently moved to the area, she had also practiced medicine for 35 years - and always kept her patients informed when the wait time was longer than expected. She didn't think it was unreasonable to expect the same courtesy from her physicians. At that point, the doctor came in and threw her out of his office.

Not sure if family member was rude, but I'm glad to know the consensus is that it's not rude to ask the receptionist. The wait time at my OB/GYN is the worst!

Jaelle

  • Hero Member
  • ***
  • Posts: 1501
Re: Waiting at the doctor's office
« Reply #37 on: February 24, 2012, 09:37:09 AM »
A family member actually got fired by her doctor for asking about the wait time. She was a new patient there for her first appointment. After waiting 45 minutes, she asked the receptionist how much longer the doctor was expected to be. The receptionist was extremely huffy about the whole thing.

Later, when my family member finally got back to the exam room, the office manager (doctor's wife) lit into her about how inappropriate it was to ask about the wait time. Office manager snidely commented that family member obviously wasn't from the area or she'd know a long wait was expected and understand that the doctor doesn't owe anyone an explanation. Family member calmly informed office manager that, while she may have recently moved to the area, she had also practiced medicine for 35 years - and always kept her patients informed when the wait time was longer than expected. She didn't think it was unreasonable to expect the same courtesy from her physicians. At that point, the doctor came in and threw her out of his office.

Not sure if family member was rude, but I'm glad to know the consensus is that it's not rude to ask the receptionist. The wait time at my OB/GYN is the worst!

Oh, WOW!  That's appalling. I don't think I'd want to see a doctor that arrogant. And I'd plaster that story all over the review websites.

I don't see how your family member was rude at all.
“She was already learning that if you ignore the rules people will, half the time, quietly rewrite them so that they don't apply to you.”
― Terry Pratchett, Equal Rites

demarco

  • Hero Member
  • ***
  • Posts: 4172
Re: Waiting at the doctor's office
« Reply #38 on: February 24, 2012, 10:04:11 AM »
I had an internist who routinely ran an hour and a half late, unless you were able to get an appointment the first thing in the morning.  The doctor always very apologetic and explained that his office had a policy of seeing walk-ins  on an urgent basis and that made the schedule unpredictable.  I put up with this for a while, thinking that I might need to take advantage of the walk-in policy myself someday. As time went on, though, other problems with the practice emerged, problems I couldn't tolerate, so I went and got another doctor. 

Incidentally, this doctor had the most uncomfortable waiting room.  It was crowded, the magazines were ancient, and CNN was always blaring full blast on the television stuck up on the wall. 

Interestingly, I can usually get same day appointments with the new doctor and I never have to wait more than five to ten minutes after I get there to get seen, so it's almost as good as walk-in access without the eternal wait. 

To answer elephantschild's question, I've never actually walked up to the desk to reschedule.  With the first doctor, I knew there wasn't any point because he was always so late.  It wouldn't have made any difference if I came back another day. 

« Last Edit: February 24, 2012, 10:12:21 AM by demarco »

Alpacas

  • Member
  • **
  • Posts: 120
Re: Waiting at the doctor's office
« Reply #39 on: March 20, 2012, 08:24:11 AM »
Oh Boy.... Doctors Offices.
I've been a long time lurker but now i think i have two stories that would fit perfectly.

BG: My Mother has a weak heart, bad eyesight (she only sees about 20% on her right eye), Diabetes, and is on Pain management for her bad back.
 My brother was in the [European Countrie]s armed forces for 12 years so being on schedule is important to him.

Story #1: (i wasn't there, but my brother and my mom told me about it)

My mother had to get to her doctors appointment at the University clinic where they had done her first eye surgery to get a check up from the professor (and incidentally director of the hospital).
She was told to be there at 9 am nil by mouth - i think that's the correct medical term.
They arrived right on time, about 8:30.
And waited... No one told her how long it would take, but they insisted that she shouldn't eat anything.

Now, remember my mother has diabetes, so she needed to eat on a regular basis

It was 11:30 am when my brother took her to the cafeteria so she could eat something and wouldn't slip into a diabetic shock.
Not 10 minutes later she was called into the doctors office (brother trailing innocently behind her, but already angry because a nurse had told her rather sternly that she shouldn't have eaten anything) where my brother then flat out told the Professor.
"You have a Problem with your scheduling and your organisation." and continued to tell him how long mom had to wait and that it was unacceptable that a patient that is known to have diabetes, has to arrive that early only to wait several hours without being allowed to eat.
The Professor was understanding and vowed to change that.

Best thing was...it wasn't an empty promise. 1,5 years later when my mom had her second eye surgery with the same Professor, he bent over her on the table, grinned. "Good Morning, AlpacasMom. We changed quiet a bit, didn't we?" and indeed they had, because my mother hadn't been there for 10 minutes before they took her to prepare for the surgery.




Story#2 This time i witnessed it

Another appointment at a University hospital for my mothers eyes (This time a hospital in our State Capital)
The appointment was for 8 am.
We arrived and were shown in a waiting room to fill out forms. I take a number and my mother waits an hour to be shown to Doc #1. i procede to buy her some breakfast (remembering the incident in the other hospital)
20 Minutes later she returns. I was happy, thinking we could leave.

Mom. "Oh no..that was just the reexamination. Apparently we need to wait back there because the Professor wants to see me."
Me: "Oh goodie." *less ecstatic, already fearing the worst*

We arrive at the second waiting room, and it was packed. Every chair was occupied.
I pull out my earplugs and my mp3 player and start listening to music to drown out the children screaming (and I'm not just saying that. They really were screaming and running around) and read my book.

The hours go by. My mother eats her breakfast, all is well.
I look to my watch, ....its Lunchtime.
But finally the Doctor sees my mother.
I start packing up.
 But 10 Minutes later my mom returns shaking her head.

Mom: "They want to look into my eyes! I need to wait here to get the drops." ( those that dilate your pupils)
Me: "But..didn't you tell them that wont work for your eyes anymore?"
Mom: "Yes i did. but they still want to try it."

As some probably know. You need to wait an hour after administration of the drops, for the eyes to get fully dilated

We wait at the small corner seating to be picked up by a nurse.
45 Minutes later, someone finally comes. Mom gets her drops. And we're back to waiting.
Meanwhile my mood is that bad, that even my mom can tell that I'm angry at the hospital and annoyed by the kids that still run around freely and scream like it's their living room.
I insist on coming with her to the doctor and she tells me "No! You're like you're brother, you'll be angry with the doctor."
I think it i would have been in the right to be angry with him, but i stay put and an hour later a nurse comes by and asks mom into the room to check if the drops worked.
They didn't (such a surprise) and they repeat the procedure in the hope the result would change.
Of course it didn't, and by the time she finally gets called into the Professors office its 4 PM. I am seething and my mother just annoyed at the staff.
I wait another hour and just hope that we're done.
We are not. She had to take another test and in the end we finally left the clinic at 7 pm.

I most likely was PA as we exited the clinic as i made sure that the staff heard me complain loudly about their time management.


Those are my two horror stories from the depth of an doctors office.
I hope it wasn't too long and confusing.

~
Alpacas

suzieQ

  • Member
  • **
  • Posts: 610
Re: Waiting at the doctor's office
« Reply #40 on: March 20, 2012, 09:10:26 AM »
 DS has diabetes and is supposed to be seen every three months at the pediatric endo. They, however, are completely packed and can only schedule every six months. This past February he had an appointment - his first since August of last year. I got sick that very morning and was unable to drive him to the office, so had to reschedule. For this August. Yep, a Dr. he is supposed to see every three months and it will be a year from his last appointment.
Check out my crocheted cross body bags for phones!

http://phlings.blogspot.com/

That Anime Chick

  • Hero Member
  • ***
  • Posts: 1349
  • Rumble Ball!
Re: Waiting at the doctor's office
« Reply #41 on: March 20, 2012, 10:55:22 AM »
Hmm ... never thought of that. If you reschedule after waiting an hour, can they charge you? I'll have to look into that.

I would think if they tried to charge you, you can counter that they owe you for the time they wasted making you wait.

When I was a teenager but still on my parents insurance, I had to go to an OB/GYN for some issues I had. I spent about an hour after I'd gotten into the exam room, sitting in the gown and nothing underneath. I don't know why it is that those rooms are so darned cold but I was freezing. After about half an hour, I poked my head out to catch a nurse to see how much longer. She told me that the doctor was dealing with a difficult patient and that it wouldn't be much longer. As I shut the door, I heard her giggling, but figured she was talking to someone else.

After another half hour, I finally got tired of waiting, got dressed and walked to the nurses and asked if they could please pass the message onto the doctor that if she couldn't be bothered to at least let me know she wasn't going to be on time, then I couldn't be bothered to wait around for her. I went to the reception desk and requested my co-pay back. They argued with me that it was for services rendered.

I countered that if the doctor had actually seen me, then yes I would agree, but seeing as no one came to tell me she was busy with another patient, there were no services rendered. About then, the doctor came out and said she'd see me now. I told her that I had now missed 2 hours of work, of which I would not be reimbursed for since they did not offer sick time. I stopped by the business office, as the OB/GYN was part of a hospital and was able to get a complaint form to fill out. It was the type of hospital that encourage patient feedback, and oh boy did they get it.

I wrote a letter with the help of my father, requesting that they reimburse me for the hours of missed work. I was surprised when I got a check in the mail from them about 3 weeks later from the hospital itself along with an apology letter that what happened was not how they normally operated and that the OB/GYN would be talked to.

I went back a few weeks later, and found that the doctor was no long on the list.
http://tinyurl.com/5vuusz Thanks for helping my cute lil dragon grow up. Please help my hatchlings and egg? Please?? ^_^


jaxsue

  • Super Hero!
  • ****
  • Posts: 10186
Re: Waiting at the doctor's office
« Reply #42 on: March 20, 2012, 11:30:39 AM »
Well, I have the patients of a 2 year old. 

Love the typo...dr's office...patients.  :)

darkprincess

  • Member
  • **
  • Posts: 326
Re: Waiting at the doctor's office
« Reply #43 on: March 20, 2012, 03:28:33 PM »
Every doctor's office I have been too has a sign saying if you have been waiting 15 minutes past your appointment time please see the receptionist.

Today at the OBGYN they had a horrible situation. One of the doctors, one of the nurses, and one of the receptionists were all out sick. In between checking in the people who were already there, the receptionist was calling each patient that day to give them a choice to continue with their appointment with an ARNP that was getting called in or to reschedule for a different time that week. They were all forewarned  that even with the ARNP the office would likely be running late due to the missing staff.

I see no reason that a medical office cannot run on time or close to it. If it is an urgent care clinic/same day walk-in or the ER I do expect long waits and I recognize that they will have not way of giving me an estimated time because people are seen by triage and then first come first serve.

Sophia

  • Super Hero!
  • ****
  • Posts: 11765
  • xi
Re: Waiting at the doctor's office
« Reply #44 on: March 20, 2012, 03:51:10 PM »
I think I can top every story except for Alpacas. 
I needed to be someplace a 4 hour drive away.  On the way, I knew there was a Doc-in-the-box.  For those not in the U.S. they are walk-in clinics.  People make jokes, but I've had excellent care every other time, and seen fairly quickly.  I needed a flu shot and a pneumonia shot, so I could have happily postponed.  I go in and there are more people in the waiting room than normal.  Especially for an afternoon.  But, I figure, stuff happens.  After about a half-hour NO ONE has been called back.  I ask.  I am told that they are really busy now, and will be calling people back soon.  I'd had to flag down a receptionist.  A half-hour later, a flag down someone (could have been the same person, I don't remember).  I am told the same thing.  I wait some more.  I can't flag anyone down so I go into the back area where I see

...

wait for it


...


AN OFFICE PARTY! 


They decide it is smart to see me.  I should have walked out when I saw the party, but they said they'd give me the shots right then.  The $!@GR!@ nurse was mad because I'd broke up their fun and she didn't give me a shot, she stabbed me with a needle.  She even had a grim expression on her face when she did it.  On my way out, I told everyone why we were left to wait.